mytyres.co.uk Anmeldelser 16.281

The drivers of this company are awful. In traffic at some roadworks, seen the driver and passengers launch rubbish out of the windows including full cans which exploded on the side of the road. They are lucky is didn't hurt a worker or cause a crash, then they sped off at 100+ mph as soon as they could. Dangerous driving, hope I never encounter them again

Was a little wary after reading some of the reviews but I ordered 4 x Tyres on 14/02, they were all delivered to the garage 10 days later (which was a week earlier than expected) with no issues and I had them fitted the next day.

There was a slight issue that I didn't get the fitting voucher so I was advised to pay the garage direct and submit an invoice to claim it back.

I submitted the invoice and had the refund back in my account a few days later with no problems.

Would be 5 stars if it weren't for the slight hiccup with the fitting voucher.

Stay far from them. They’ve cancelled my order with no reason and never got money back. Also their live chat and phone number doesn’t respond!!! Be warned!!!!!

I ordered snow tyres as i was going to the Alps. 3-4 days delivery so plenty of time!!! 3 days to confirm order, eventually after 8 days I contacted customer service. what a joke call, message, or web chat you get the same useless bot, my toaster could do a better job, eventually I was told they would arrive a week on friday, too late for my trip. cancelled the order but had to wait the week end to have it confirmed. ordered from a competitor and they arrived next day.

These guys are sooo bad, Very long lead times on tyres to UK.
Tracking is a joke as it ends on the border of Germany, then tells you the order has been completed, even though it has not even arrived in the UK.
As other say customer service is virtually non existent, mainly a AI bot that cannot understand English, even if by some miracle you get through to a human they have no idea where your tyres are and say it will turn up some time in the future, good bye and phone down.
Terrible service - I will never use these guys again.

Avoid. They lure you in with slightly cheaper tyre prices then scam you on fitting costs. I paid up front for fully fitted tyres selecting one of their partner fitting stations in the area, but they never sent any fitting voucher. On contacting the fitting station, they told me they no longer accept vouchers as the company never pays them. The tyres did get sent to the fitting station but I had to pay for the fitting twice. The AI phone bot is useless and you can’t speak to a real person.

Tracking numbers not recognised. Conflicting information between Mytyres and DPD. Absence of response from mytyres, except when a refund was requested. Price for the tyres was excellent but the hassle encountered in just trying to get the missing 2 ( out of 4 ) tyres, was certainly not worth the saving. NEVER AGAIN!

Ordered, payment not taken, then re requested, not taken again, then not dispatched.
WASTE OF TIME

I ordered a single tyre for my spare from tyres.net said available and delivery up to 4 working days. Initially got a confirmation of order email from tyres.net then a handover email from mytyres.co.uk saying the order was now with their warehouse and could not be cancelled. This was the day following my order. Then I got a new email from tyres.net with a link to DPD in Germany saying the parcel was at DPD Oldbury being held by customs. I tried calling emailing mytyres.co.uk as their contact email and phone was on the email sent to me. My email to them bounced back saying unable to deliver and my phone call got answered by an AI chat bot which after ages of confusion got nowhere. I rand DPD Oldbury who said the tracking number I was given was not a DPD number. So basically I'm left hanging. Unable to clarify if the order will be fulfilled...... Should have paid more and used a UK based supplier

Got the wrong tyres, they can't seem to organise a return. You'll end up speaking to an AI robot, massively frustrating. Avoid this company as they're far to incompetent with a computer system that is rubbish.

Scammers, don’t use them. I have to pay the fitting twice because the garage doesn’t accept their vouchers (mytyre never paid them). Raised few cases with them, after 3 weeks i never had any response. I contacted my bank for a charge back

Absolutely useless service. They don't tell you that tyres are shipped from Germany and once I've paid for next day delivery, 2 days later I found out that tyres wont be delivered until 8 days later. Now for the last 3 months I've been trying to cancel the order and get the refund and guess what. They delivered tyres after 11 days, took the money and now are not responding to my emails. You cant talk to real human being either, their phone lines are operated by an AI agent, which is unable to help you with the simply query - where is my refund????? Paid nearly £1.2k for the tyres I don't have and they are not responding to my emails at all. Daylight robbery. I consider this theft, there are no other words for such scam.

Awful. Order took a fortnight to arrive and only one tyre turned up. They sent DPD out to collect at my request and I'm still waiting for a refund 15 days later. Absolute joke. Avoid.

Have previously used Mytyres (a few years ago) and had good service but recent order has been terrible and based on other reviews I am not alone Seems like they have gone completely down the tubes. Here's an abridged version of the ongoing saga.

Ordered on 24th January with expected delivery time of in stock tyre being 4 to 5 days. Confirmation email immediately changed this to 6th February. Tracking information was non existent and kept saying expected by 6th February but no further details. Tried contacting them via "contact us" on 2nd February but no response. 6th February came and went with the same expected delivery date on tracking. Tried "contact us" again on 8th February. Also tried calling them only to be intercepted by their "AI" chatbot which kept pretending to type when "looking into it" and then would ask is there anything else I can help with. Impossible to speak to real person and went around the chatbot script several times before giving up.

Sent a cancellation email to their designated email address on 10th February. Still no response to anything

Submitted a credit card dispute on the 12th February having still not received the tyre or a response to any contact attempts.

Within 2 hours had an email from Mytyres (in response to my "contact us" to them on the 2nd February saying that original tyre had been held up in shipping and another one was now being shipped under a new order number at zero cost - and credit card dispute had been closed. Responded by email to say I had already issue a cancellation request since I had to source a tyre elsewhere. 3 days later received an acknowledgement of cancellation (of the replacement tyre and telling me they would refund me £0.00 - no mention of original charge)
I am therefore still in dispute since they seem to want to charge me for a tyre they never delivered and giving me £0.00 credit for one that they also didn't deliver.

Basically impossible to get in touch with them (other than a useless AI chatbot) and they only seemed to respond when I disputed via the credit card company.

Honestly go to Blackcircles or Asda tyres this company is no longer a viable option and I for one will never use them again.

No communication unable to track tyres on dpd system [kept saying not recieved] I tried Emailing came up address not known, 0800 not known.I used both automotive [robot] systems could not tell me where my tyres were.In the end I rang tyre company that was fitting my tyres GREAT tyres had arrived BUT no way of letting me know. System needs changes.One good thing the price

Ordered 2 tyres delivery was to take place during a Tuesday the day after order. They never came as the postcode was wrong. Spoke to someone at customer service gave them correct postcode. We’ll send them out straight away… no two weeks wait for delivery. Asked for some sort of compensation we can give you 5% which worked out at £6.75. DERISORY. Some people on the so called helpline were just rude and ignorant.

Paid for tyres and fitting. Never supplied the fitting voucher. When I raised support ticket they never sent it and by the time fitting came a few weeks after, still no voucher. Remember, the garage can charge storage if not fitted. Garage told me they had not been informed about fitting and told us they never pay them. Apparently it keeps happening. I paid the garage directly to fit and requested fitting refund. No response. I'm chasing refund with credit card company.

What a terrible company to order tyres from.
Order placed and confirmed for 2 goodyear tyres at a respectable but not cheap price.
Next day I get email saying 'out of stock' despite them showing more than 10 instock. They offered an alternative tyre which I had never heard off. Ok I will just cancel the order, easy right, wrong, this is when the fun begins, there AI bot is just dreadful "sorry can you repeat that" over and over. Finally get to the end and when asking for a refund to then be told there is no refund available for this item, I gave up.
I paid through PayPal and had to open a case and Mytyres still never responded to PayPal request, now PayPal is having to refund me my money back but, you have to wait xyz amount of days for this. Come on mytyres give yourself a shack.

If I could give zero stars I would. Ordered 5 tyres on 19th Jan expecting delivery in 2-5 days as stated on website. No delivery and on 2nd Feb Mytyres cancelled my order giving no reason, then created a new replacement order I assume so delivery delay would be 'hidden'. I instructed them I no longer trusted them and requested cancellation and immediate refund of my £399.70 via Amex. They falsely claimed refund had been made and continued to make promises but refund to date (10th Feb) hasn't arrived. I am now pursuing with Amex. Company are impossible to contact except by messenger BOT. They send out norply emails and any published phone numbers are just answering systems so you can never get to speak to a human. AVOID AT ALL COSTS.

Its so hard to speak to a human I ordered tyres from here 3 weeks ago and still nothing has arrived. I would suggest never using these. Steer well clear. Bad bad news