Eigentlich null!!Ich habe den Juicy Kiss Lippenfüller einmalig aufgetragen, sofort brannten mich meine Lippen überdurchschnittlich stark,wie Brennesseln .Ich testete extra noch an der Zunggenspitze,... Se mere
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Se, hvad kunderne siger
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Se mere
Kann ich nicht empfehlen! Wird auch in Deutschland beworben, warte schon seit fast einem Monat auf den Versand. Der Versand wird nur elektronisch angekündigt seit 7 Tage derselbe Status! Einfach eine... Se mere
Virksomheden har svaret
I orderedCozi Sliders. Money taken from my account. Ordered mid June. Despite numerous emails with ‘Jess’. Sliders not received. Have requested Complaints procedure but no response. Advised out f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
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Your online guide to comfort
Kontaktoplysninger
USA
- mynuve.com
1,9
Under middel
135 anmeldelser
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Worst experience I have had in a long…
Worst experience I have had in a long time. I noticed a robot replies to these messages on here but there is nothing on their site, non existent customer service.
Luckily I used Paypal and received a full refund today, otherwise I doubt I would see my money again.
Warning bells rang when I was taken through checkout another identical but cheaper order was taken without my knowledge!! This was refunded via Paypal because I called Paypal. The company just does not respond.
In response to their reply: I didn't purchase pants, it was shoes!! How bad is that
11. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Anne,
Thank you for taking a few moment to write us a review!
It seems like you've had such a frustrating experience with us so far. We are so sorry to hear that the pants you received didn't fit. Please accept our sincerest apologies!
I definitely understand how frustrating this whole situation must be for you, especially since you mentioned that you had to go through Paypal just to get your money back. As a Customer Support Supervisor, I assure you that we will look into this situation and make sure that this won't happen again.
Nonetheless, I’m happy to hear that you already received your refund. If ever you need any further assistance, please don't hesitate to reach out to me directly at christine@mynuve.com. I would love to personally assist you.
Best,
Christine
This company is absolutely the worst…
This company is absolutely the worst company ever. I received an email 12 weeks later from an order that I placed in June. I never received the order and o want my money back. They only responded with an email saying no that they can’t do that. I intend to report them to EVERY law enforcement agency and better business bureau, and customer rights agencies. Everyone of us should not have to go through this. I wish I had checked the reviews first. I am so hurt by this company $147 approximately take. From me. All because I trusted that they were legitimate. They are a fraud because who takes 12 weeks to deliver a product so they say by alleged delivery tracking numbers but you get no product and they won’t refund my money either. I pray that they are made to legally pay for the damages they are scamming consumers for. I am also reporting them to the Attorney General Office and rhw FBI! I am beyond through!!!
10. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Sherell,
Thank you so much for taking a moment to leave us a review!
I am very sorry to hear about this problem. It sounds like you have had a terrible experience so far. Neither did your order arrive, nor were you able to find out when it might arrive.
We sincerely apologize for this very frustrating situation.
Indeed, shipping seems to be exceptionally slow these days. We are trying to find better shipping solutions so that our customers will not have to wait so long.
As for customer service, this is definitely not the standard we set for ourselves. Give us a chance to make it up to you.
Please write to me at christine@mynuve.com and I will be happy to look into the matter and either locate your package or give you a full refund.
Best regards,
Christine
Wish I’d checked here before ordering
Wish I’d checked here before ordering. Ordered my slides a week ago. Apparently still haven’t left the warehouse. Rubbish service.
Over a week later and still no delivery. Very poor.
9. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Susie,
Thank you so much for taking a moment to leave us a review!
We are very sorry to hear about this situation! We have to admit that we were not adequately prepared for the ever-increasing volume of orders. We have made some tweaks in this area and hope to see an improvement in shipping speed.
If after all this time you still have not received your order, please contact me at christine@mynuve.com. I will be happy to assist you further.
I look forward to hearing from you!
Best,
Christine
Dreadful service
Dreadful service, money taken and no product and no response to emails. The response to my review is misleading, I have no product as indicated below
5. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Jane,
Thank you for taking the time to leave a feedback here!
We understand that as of writing your review, it has been taking a long time for your order to arrive - and on top of that, trying to get a hold of a Customer Support agent has turned out to be more difficult than it should be. That must have been such a nuisance, and we would like to offer our sincerest apologies for this!
We hope that you have already received your order by now. However, if that's not the case, please reach out to me directly at christine@mynuve.com so I can locate your order for you.
Best,
Christine
I ordered 4 pairs of cozi slides over 4…
I ordered 4 pairs of cozi slides over 4 weeks ago all I have recieved is an email to say that I made the payment it came out of my bank straight away and I haven't received the sliders I have emailed them numerous times and recived nothing back would not order from this company again and would recommend that nobody else did they're obviously scamming people out of money and they still persist in sending emails encouraging you to buy more items from them
5. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Lesley,
Thank you for taking a few minutes to share your experience!
We understand that as of writing your review, you still haven't received the four pairs of Cozi Slides that you ordered, and aside from the order confirmation email, you haven't received further updates or any response regarding your order. That must have been frustrating, and we are very sorry to hear that!
Due to a high volume of orders, we are experiencing some delays in processing and shipping some orders. We have been making some upgrades, and we hope to see things improve in this department soon.
As for our Customer Service, we are currently working on simplifying our Customer Support procedures and hiring and training more people so our customers wouldn't have to wait as long to have their concerns addressed.
We certainly hope that you have already received your order by now. However, if that's not the case, kindly send me an email at christine@mynuve.com so I can look into this and assist you further myself.
Best,
Christine
I placed an order for a pair of Cozi…
*Edit*
I have already contacted you at the email address you provided in this lengthy reply before you replied to my review! You obviously haven’t even seen it yet! If you were as organised as writing these copy and paste Trustpilot replies we might all be getting our dispatch emails and orders on time! It’s clear that Christine is someone made up or who only works for the company to answer these reviews, hence why my email hasn’t even had a reply yet! I will be claiming a chargeback from my bank because I have no trust in this company’s capability to dispatch my order let alone send me a dispatch email!
I placed an order for a pair of Cozi Slides a week ago, the money has left my bank account and I have not yet even received a dispatch email. I have sent several messages about this with no reply.
If I don’t receive my order by this weekend I will be claiming a chargeback from my bank.
I wish I had read these reviews before buying these sliders, I would never have placed the order if I had. Its clear they are incapable of fulfilling all their orders, so why allow people to buy via your website?!
4. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi there,
Thank you for taking the time to post your feedback here!
We understand that as of writing your review, you haven't receive further updates regarding your order, even after reaching out to us a couple of times. That must have been really frustrating for you, and we would like to apologize for the trouble we have caused you!
Rest assured that we are continuously working on simplifying our Customer Support procedures and hiring more agents so we can address our customers' concerns more promptly.
As for shipping time, we admit that we have been severely underprepared with the high volume of orders, but we have been making some upgrades in this department - so we expect our shipping speed to improve in the future.
If you still haven't received your order by now or if you would like further updates, please reach out to me at christine@mynuve.com, and I will be assisting you directly.
Best,
Christine
Poor Customer Service
I ordered two bras that did not fit and I contacted Nuve to exchange. They advised that I could keep the original order and they would send out the right size. That was on June 24th and now nothing. Very poor customer service...steer clear of this company.
4. august 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Mmayes,
Thank you for taking the time to share your thoughts with us!
We understand that you have previously contacted us regarding the exchange of your product to another size, and you were told by one of our Customer Support agents that we will be sending the product shortly. However, as of writing your review, it seems that it has been quite some time since you received an update regarding that concern. We are very sorry to hear that!
Rest assured that we are continuously working on improving our processes and communications, as well as hiring more people so we can address our customers' concerns more promptly.
As for your replacement order, please reach out to me at christine@mynuve.com so I can look into this and assist you directly.
Best,
Christine
Terrible Customer Service
Terrible Customer Service - do not buy from here!
I ordered 4 pairs of sliders for my family in mid June. Delivery was 10-14 days. After no delivery email or order received after 14 days, I contacted them and was told they were experiencing high demand on orders but to expect the order in the following week.
Status of my order online changed to ‘warehouse handling’ so I was optimistic things were moving forward.
4 weeks on, still no order or email with tracking details. Contacted the customer service again today and they said they can’t process a refund until they know the status of the delivery. Smells of scam all over.
Please do take the advice of all the other ppl reporting here and buy from a local shop rather than cosysliders.com.
If shipping is so much of a problem, why accept so many orders from honest paying customers? Work within your means! Only reason I see you wouldn’t is if you’re happy scamming ppl out of money?
Christine you must be extremely busy!
31. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Kay,
Thank you for taking the time to share your experience with us!
We understand that as of writing your review, you have already been waiting a long time for your order to arrive, and when you tried asking for a refund, your request wasn't granted. We are sorry to hear that!
We admit that we have indeed been severely underprepared for dealing with the ever-increasing volume of orders. Rest assured that we have already been making some changes in this department, and we hope to see an improvement when it comes to shipping speed soon.
As a general rule, we can only issue a full refund if the order is still in Processing status and is yet to be handled by our warehouse. It might indeed be difficult to process the refund after the status changes to warehouse handling. However, since we have already put you through so much trouble, we are willing to to explore other alternatives to offer a more satisfactory solution for you.
We certainly hope you have already received your order by now. However, if that's not the case, please email me at christine@mynuve.com so I can look into this and assist you further.
Best,
Christine
Cozislides poor customer service I’ve now received a reply from cozi slides
I’ve ordered 3 products from cozislides and 2 of them are slightly too big and the other I chose the wrong colour. I want to return them and have got no help or response from the customer service team. I’ve emailed twice and got no response and now have limited time to return them can someone help, thank you.
28. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Shelley,
Thank you for taking a few minutes to post your review here!
We understand that two pairs of the Cozi Slides you received doesn't fit you well, and one wasn't in the color that you liked. It seems that you have been trying to get in touch with a Customer Support agent, and so far, you still haven't received a response. That must have been a frustrating experience for you, and we offer our sincerest apologies for that!
We don't want you to feel that you paid for a product that you cannot wear comfortably, so we would love to send you two better-fitting sandals at absolutely no additional cost for you. You do not have to return the pairs you already received.
However, as for the remaining pair for which you do not like the color, unfortunately, we are unable to send a free replacement in another color. What we can do, however, is issue a full refund for them if you decide to return them to us at your own cost.
Kindly reach out to me at christine@mynuve.com so I can assist you with exchanging two pairs of your Cozi Slides for the right size.
I look forward to hearing back from you!
Best,
Christine
My experience has been the same as many…
My experience has been the same as many others. I cannot get a response to my many requests for a product return address for the shoes I ordered that are far too small. I wouldn't deal with this company again.
Rosemary
23. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Rosemary,
Thank you for taking a moment to post a comment over here!
I'm so sorry to learn that the shoes you received were too small for you, and that you were having such a hard time getting through to someone who could help you return them.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And you wouldn't have to send back the shoes you have already received.
However, if you would like to return the product instead and receive a full refund, that is of course your right.
Please reach out to me directly at christine@mynuve.com, and I will be more than happy to assist you.
Looking forward to hearing from you!
Best,
Christine
Kann ich nicht empfehlen
Kann ich nicht empfehlen! Wird auch in Deutschland beworben, warte schon seit fast einem Monat auf den Versand. Der Versand wird nur elektronisch angekündigt seit 7 Tage derselbe Status! Einfach eine Unverschämtheit. Da tut sich nichts, Kundensupport reagiert mit einer Ausrede „zu viele Bestellungen“… bestelle da garantiert nichts mehr
22. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hallo Druuna,
vielen Dank, dass Sie sich einen Moment Zeit genommen haben, um einen Kommentar zu hinterlassen!
Es tut mir sehr leid zu hören, dass Sie Ihre Bestellung nach einer so langen Wartezeit nicht erhalten haben und dass es sich als schwieriger erwies, den aktuellen Status Ihrer Bestellung herauszufinden, als es hätte sein müssen.
Unser Versäumnis, uns umgehend um Ihr Anliegen zu kümmern, hat eindeutig zu einer schlechten Erfahrung für Sie geführt. Wir entschuldigen uns für die Unannehmlichkeiten!
Bitte kontaktieren Sie mich direkt unter christine@mynuve.com, damit ich Ihre Bestellung für Sie auffinden kann.
Ich freue mich darauf, von Ihnen zu hören!
Mit freundlichen Grüßen,
Christine
No response re Returns Procedure
Despite repeated requests for the procedure to return goods, I’ve had no success.Will give this lot a miss in future
20. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Roberta,
Thank you for taking the time to post your comment here!
I understand that you have contacted us multiple times to return your product, but you didn't receive any response. Please accept our sincerest apologies for our failure to assist you.
Rest assured that we are doing everything we can to improve our communications so we can serve our customers better.
If you still need assistance with returning your order, kindly email me at christine@mynuve.com, and I will be assisting you directly.
Best,
Christine
Steer Clear
I ordered from this company after they were advertised on GMA. It has been almost a month with no follow up since I placed my order; nor have they responded to any of my emails. My next step is reaching out to GMA to see why they would advertise a company with such horrible reviews and bad customer service.
19. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Natasha,
Thank you for taking a moment to leave a comment!
I am so sorry to hear that you haven't received your order after such a long wait and that trying to get a hold of a Customer Support representative turned out to be more difficult than it should.
Please accept our sincerest apologies for this very frustrating situation.
Indeed, these days, shipping seems to be exceptionally slow. We are trying to find better shipping solutions so that our customers wouldn't have to wait ridiculous amounts of time anymore.
Regarding customer support, this is definitely not the standard we set ourselves. Give us a chance to make it up to you.
Please write to me at christine@mynuve.com and I will gladly look into this and locate your package for you.
Best,
Christine
I orderedCozi Sliders
I orderedCozi Sliders. Money taken from my account. Ordered mid June. Despite numerous emails with ‘Jess’. Sliders not received. Have requested Complaints procedure but no response. Advised out for delivery with Ervin but unable to contact them. Automat d service only which does not recognise alleged Order Number and produces photo of a disabled parking bay and photo of Street. Have requested refund but no response. Would not order from them again and feel it’s a scam.
15. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Maureen,
Thank you for taking a few minutes to write a review!
We are really sorry to hear that you had a rather disappointing experience with our customer service and that trying to get information about the status of your order proved to be so difficult. As a Customer Support Supervisor, I can assure you that we are currently working to improve our procedures and provide ongoing training to our staff.
However, I understand that our failure to address your issues right away has led to a frustrating experience, and all we want right now is to make it up to you. Therefore, please reach out to me directly at christine@mynuve.com, and I will be more than happy to come up with a satisfactory solution for you.
I'm looking forward to hearing from you!
Best,
Christine
I am trying to check on my order
I am trying to check on my order I placed with the company on July 3,2022. Went on web site and it said “can’t find order with the e-mail address or order number but have taken out money for the order from my bank account.
Sent an e-mail with no response. So now I e-mailed this Christine from Nuve to see if I get a response.
12. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Lisa,
Thank you for bringing this to our attention!
I understand that you tried checking the status for an order you placed with us at the start of the month, but you couldn't get any helpful information as the website is saying there are no orders associated with your email address or order number.
You have mentioned that you have already sent an email to me at christine@mynuve.com but have yet to receive a response. We are sorry to hear that. We are doing everything we can to address all of our customers' concerns, but we are having delays going through all of them due to the volume of emails we are receiving each day.
In connection with that, you may send a follow-up email to me to the email address I've mentioned above so I can prioritize your concern and help look into this for you. Please don't forget to include your order number in your email.
I look forward to hearing from you!
Best,
Christine
Very concerned customer!!
I ordered a jacket in May & after the purchase was made I was informed I would not receive it until the 14th June, I still haven't received it! I have been emailing a person called Cris but I feel I'm being ignored. *UPDATE* Still have not received my jacket & tried the email address below but it was rejected!! What is going on?
8. juli 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Flossy,
We wish to extend our sincerest apologies concerning the issues that you have faced.
Unfortunately, despite our best efforts, shipping has been very slow over the past few months. We have made some changes in this department and hope that things will improve soon.
I also understand that trying to speak with a customer service representative has proven to be much more difficult than it should have been. We are currently working to simplify our procedures and hire and train more staff so customers don't have to wait so long.
In the meantime, please email me directly at christine@mynuve.com, and I will be more than happy to help you track your order.
Best,
Christine
I spoke with a 'Lacy Bra' rep who…
I spoke with a 'Lacy Bra' rep who highly recommended the bra. I ordered 3, but only 1 fit, and I rarely wear that because it hikes up my tummy and is constantly shifting. The Lacy Bra is made to add (padded) lifters, but doesn't come with them. How is it that 3 bras of the same size fit so differently?
Shipping time was great, but what does that matter when money is wasted?
So disappointed. As if bra shopping isn't difficult enough, there are no guarantees for online shopping either.
Melani Bagley
24. juni 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Melani,
Thank you for your feedback!
I am terribly sorry to hear that the products you received fit differently, although you clearly ordered the same size and model. That is unacceptable!
Just to let you know, we always offer free exchanges, and we would love to send you better-fitting bras at absolutely no extra cost. And you wouldn't have to send back the items you have already received.
However, if you wish to return the product instead and get a full refund, that is definitely your prerogative.
Please reach out to me directly at christine@mynuve.com, and I would love to assist you myself.
Best,
Christine
STAY AWAY !!!
Ordered 2 sets of soft flip flops, sent 2 emails asking where is my order ! NO REPLY ! NO ORDER ! NOW LINK TO TRACK MY ORDER IS NOT WORKING! SEEMS UNREAL .....
20. juni 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hey there,
We wish to extend our sincerest apologies concerning the issues that you have faced.
Unfortunately, despite our best efforts, shipping has been really slow the past few months. We have made some changes in this department, and we hope that things will improve soon.
I also understand that trying to speak to a Customer Support agent to get any information regarding your order status turned out to be a much more difficult task than it should have been. We are actually working on simplifying our procedures and hiring and training more people so that customers don't have to wait this long.
In the meantime, please email me directly at christine@mynuve.com, and I will be more than happy to help you track your order.
Best,
Christine
Responses are slow
Responses are slow. Delivery is slow.
My sneakers look great but they are three sizes too small.
This company need to include return labels ; they make it very difficult to get your money back.
Too much trouble all round.
8. juni 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Shelagh,
Thank you so much for taking the time to write a review!
I'm so sorry that you waited so long for your order, only to find that the shoes we sent you were not the right size for you.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And rest assured, you wouldn't have to go through the hassle of returning the items either. You may keep the pair that you've already received.
As for returns, all you need to do to get the ball rolling is contact us by email within 14 days following delivery and express your intention to send back the shoes. We offer different options to our customers when they inform us that they want to return the shoes; however, everyone can choose the option that suits them best.
Please reach out to me directly at christine@mynuve.com. I can help you get a new pair of shoes, or I can walk you through the return process so you can get your money back.
Looking forward to hearing from you!
Best,
Christine
I ordered 3 lacy bras on march 24th
I ordered 3 lacy bras on march 24th, it is now May 19th and still no merchandise received. Give me some story they'll get back to me and expedite my order. What a bunch of bologne. Careful about ordering on this site!!!!!
19. maj 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi,
Thank you for taking the time to provide review!
We have had some delivery issues recently, but we have partnered with a new shipping firm and are working hard to get back on track. We anticipate that things will improve quickly.
In the meantime, please contact me at christine@mynuve.com and I will personally handle your order.
Best regards,
Christine
Dette er Trustpilot
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