Eigentlich null!!Ich habe den Juicy Kiss Lippenfüller einmalig aufgetragen, sofort brannten mich meine Lippen überdurchschnittlich stark,wie Brennesseln .Ich testete extra noch an der Zunggenspitze,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Se mere
Kann ich nicht empfehlen! Wird auch in Deutschland beworben, warte schon seit fast einem Monat auf den Versand. Der Versand wird nur elektronisch angekündigt seit 7 Tage derselbe Status! Einfach eine... Se mere
Virksomheden har svaret
I orderedCozi Sliders. Money taken from my account. Ordered mid June. Despite numerous emails with ‘Jess’. Sliders not received. Have requested Complaints procedure but no response. Advised out f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
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Your online guide to comfort
Kontaktoplysninger
USA
- mynuve.com
1,9
Under middel
135 anmeldelser
Har ikke besvaret negative anmeldelser
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I am out $99 !!
I am out $99 !!! for a Baerskin hoodie. Polite auto responses and finally a tracking number....for a deilvery on the opposite coast! I'm just sick about this.
9. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Linda,
Thank you for taking some time to write us a review!
We are sorry to hear that when you finally received a tracking number, you have found that your order was being delivered to an incorrect location.
Our team goes through great lengths to ensure that the delivery of our products goes smoothly. However, unexpected errors might sometimes occur.
If you have yet to receive assistance regarding this issue, I would love to look into this myself and find out what happened with your order. Please email me directly at christine@mynuve.com so I can help you further.
Best,
Christine
Terrible company
Terrible company. I put 2 separate orders in for Baierskin hoodies on November 12th. Happily took my money. Several emails thanking me for purchasing while at the same time promoting another business. Since then, crickets. Although i get promotional mail once or twice a day! I have emailed 3 times always getting an automatic reply that it will be up to 48 hrs to hear back. And NEVER hearing back.
24. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Tracy,
Thank you for taking a few moments to post your feedback here!
We understand that as of posting here, the two orders you placed with us for Baerskin Hoodies have not been delivered yet. Additionally, when you tried contacting us, you didn’t receive a response. We are very sorry to hear that.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also admit that we have had challenges with processing and shipping orders in a timely manner in the past months, as we were severely underprepared for dealing with the rise in demand for our product. We have made some changes, and we expect things to improve soon.
We hope your orders have already made their way to you by now. However, if that’s not the case, please feel free to reach out to me at christine@mynuve.com so I can look into this and find out what happened with your order.
Best,
Christine
Genau so,wie bei den letzten zwei…
Genau so,wie bei den letzten zwei Bewertungen beschrieben.
Warte seid 2 Monaten…Geld ist weg.Erstatte Anzeige
25. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hallo Claudia!
vielen Dank für Ihre Rückmeldung!
Es tut uns leid zu hören, dass Sie Ihre Bestellung immer noch nicht erhalten haben, als Sie hier gepostet haben.
Wir müssen zugeben, dass wir im vergangenen Jahr Probleme mit der Versandzeit hatten. Glücklicherweise haben wir bessere Transportlösungen gefunden. Wir erwarten, dass sich die Dinge bald verbessern.
Wir hoffen, dass Ihre Bestellung inzwischen angekommen ist. Sollte dies jedoch nicht der Fall sein, schreiben Sie mir bitte eine E-Mail an christine@mynuve.com, und ich werde Ihnen gerne weiterhelfen.
Beste Grüße,
Christine
Trash Company, Watch out
I wouldn't give them a star!!! I ordered a BEARSKIN Hoody from them, they were happy to accept my money and to precess the purchase. They then told me the order is on it's way. Two months and 9 emails later finally got my hoody. Bombarded my email with deals, never aswered my emails RUDE!!! Then out of the blues I got an email my hoody is on its way??? So I leave up to you to make your mind about them. I honestly though I got fleeced.
18. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Alain,
Thank you for taking some time to share your thoughts here!
It seems that the long shipping time and lack of response to your emails has caused your experience with us to be less than satisfactory. We apologize for all the trouble!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must admit that processing and shipping orders in a timely manner had been challenging for us in the past months, as we were ill-prepared for dealing with the ever-increasing volume of orders we have been receiving.
We hope you have already received your order by now. However, if that's not the case, kindly contact me at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Sent Consumer Report To The FTC
They don’t provide tracking number. I’ve emailed several times about not receiving order. They don’t address complaints & take advantage of my emailed responses by inundating my inbox with promotional spam. $100 isn’t a lot of money, it’s the blatant false advertising of products they don’t deliver, poor quality, delivering items not ordered & mismatching sizes as per their 1 star rating reviews. They’re raking in the money while ripping off unsuspecting everyday people. DO NOT PURCHASE FROM THIS COMPANY, REPORT AND BLOCK
1. marts 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Claire,
Thank you for taking a moment to write your thoughts here!
We understand that the long shipping time, lack of communication regarding your order from our end, and receiving promotional emails from our company have caused your less than satisfactory experience with our company. We are truly sorry to hear that.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our promotional emails, you may opt out of receiving them by clicking "Unsubscribe" at the far bottom of the email. You may also send me the email address you have been receiving these promotional emails in at christine@mynuve.com, so we can remove you from our list.
We hope your order has already made its way to you by now - but if it hasn't, kindly contact me at the email address I've provided above, and I will gladly assist you.
Best,
Christine
They took my money, no product, no response, arrived 6 weeks late
Beware of this fraud. I paid MyNuve for two products, I never received them and 4 weeks later, I cannot get anyone to respond to me--ever.
The details: I made two orders with MyNuve, each with one Baerskin Tactical Hoodies on Oct. 18th. I received confirmation emails from "Jenny @ MyNuve.com" on Oct 18th. The products are supposed to ship "within 10-14 business days". On Nov 15, I began emailing daily MyNuve and Baerskin asking for a status. I have never received a response. Now Nov 18, I sent emails requesting cancellation and refund. Next step is to report this fraud to my credit card. What a waste of my time.
UPDATE: I did eventually receive the products, about 6 weeks after the orders were placed.
16. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi JR,
Thank you for taking a few minutes to write a review!
We are sorry to hear that as of posting here, it has already been past the delivery timeframe, and your order is still yet to arrive - and when you tried reaching out to us for updates, and eventually, cancellation and refund, you did not receive a response. That must have been such a frustrating experience.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must say that we have been severely underprepared for dealing with the rise in demand for our product. As a result, we had difficulties processing and shipping orders in a timely manner. We have made some upgrades to our shipping department, and we expect things to improve soon.
We hope your order has already arrived by now, or that you have finally received a resolution for your concern. However, if that's not the case, please write to me at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Actually they should not get a star
Actually they should not get a star. I wished I read reviews first. I order shoes over 6 weeks ago. They finally said they are lost and will send me a free pair. That is funny since I paid for them. I am going to report them and hopefully get them investigated and shut down. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!
1. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Sue,
Thank you for taking a few minutes to share your feedback with us here!
We understand that you were informed that the product you have been waiting to arrive for quite some time was lost, and that you were not satisfied with the solution that was offered to you. We are sorry to hear that!
Instances where the package gets lost might not be a common phenomenon, but they do occur sometimes due to human error. We understand that when cases like this occur, it is our responsibility to proceed with fulfilling this order since the customer paid for it - which is why you were offered a reshipment of your product at absolutely no additional cost for you.
In your case, we only stated that the replacement will be free of charge to assure you that you will not be incurring any costs from the reshipment of your product. We are also flexible in offering other options, should the customer refuse a reshipment.
I can see here that your concern has already been addressed by one of our Customer Support agents, and a satisfactory solution was offered to you.
Again, we sincerely apologize for the inconvenience!
Best,
Christine
No customer support for returns
I wish I'd read the reviews before I ordered. I did receive the shoes, but they are not very comfortable, so I wanted to return them. There was no invoice included with the shipment and nothing that included the name of the company.
I had to search through my emails for the info. I found the website
& followed the instructions for returns, but after several days and follow up emails, have received no response. I would not recommend ordering anything from mynuve.com.
16. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Vanilla,
Thank you for taking some time to post a review here!
We understand that the product you received was not comfortable enough for you, and that you seem to have had a hard time figuring out how to return it. Additionally, when you finally returned it and tried contacting us for updates regarding your refund, you did not receive a response. That must have been such a nuisance. We are truly sorry for all the trouble!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
We would like to let you know that our return policy is indicated publicly on the "Our return policy" section of our website. There, you will find the complete instructions on how to return items back to us.
As for your concern, we hope you have already received your refund by now, but if that's not the case, kindly reach out to me at christine@mynuve.com and I will assist you myself.
Best,
Christine
I placed an order almost four weeks…
I placed an order almost four weeks ago. They took my money. I have NOT gotten my item. There is no phone number to call and they do not respond to emails. I'm out alot of money and nothing to show for it! Don't buy from them!
20. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Sue,
Thank you for taking a few moments to write us a feedback!
We understand that the long shipping time and lack of response from our end has left your experience with us so much to be desired. We are truly sorry for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must say that we have been ill-prepared for dealing with the ever-increasing volume of orders - which resulted in some slight delays in the processing and shipping of some orders. We have made some changes, and we expect things to improve soon.
We hope you have already received your order by now - but if that's not the case, please send me an email at christine@mynuve.com and I will personally look into this and help locate your order.
Best,
Christine
Not an honest merchant.
I ordered a pair of shoes from them in March of 2021 and never got them,neither did I get my money back,I don t think they have a customer service.
They had the NERVE to ask me to buy another pair...ugh! some people are shameless.
15. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Giovanni,
Thank you for taking the time to post a short feedback here!
We are truly sorry to hear that you never received the product or a refund from an order that you placed with us from us a while back, and that you seem to have had a difficult time getting in touch with us.
This is definitely not something that we would like for our customers, and we hope you would give us a chance to find out what happened with your order and hopefully come up with a satisfactory solution for you.
Kindly contact me directly at christine@mynuve.com and I will be more than happy to assist you regarding your missing order myself.
Best,
Christine
Please don't do business with this company. Shady to say the least!
I ordered 2 pair of their hypersoft shoes. Immediately I realized these would not work for me. I contacted the company through their email and they sent me a return label and instructions.I returned my order. The company received my return on Oct 17th,2022. I have sent over 20 emails asking about my refund. No response. I finally contacted my credit card company and started a dispute. Well finally I received an email today from Nuve stating my refund is being processed. This company should be shut down. Shame on them. Taking people's money is shameful!!!!! Save yourself time and money, steer clear of this company!!!!!
17. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Red,
Thank you for taking a few minutes to write your thoughts here!
We understand that you returned the two pairs of Hypersoft Sneakers you received as they did not work out for you, and it seems that our lack of updates regarding the refund for your returned items has caused your frustration towards our company. We apologize for the inconvenience!
We must admit that it has been taking us quite some time to respond in a timely manner in the past month due to the overwhelming volume of emails we have been receiving. Rest assured that we are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
I see that you have finally received your refund after a long wait. Again, we are sorry for all the trouble.
Best,
Christine
No reply to request for return and exchange
Emailed regarding return order for exchange but STILL NO REPLY. Disgraceful service. Three pairs of sandals purchased but too small. Shall be reporting to Trading Standards.
14. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Lynn,
Thank you for taking a few moments to share your feedback here!
We understand that the products you received were too small for you and as of posting here, you have yet to receive a response regarding your request for exchange. Please accept our sincerest apologies for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Upon checking, I can see that one of our Customer Support agents has already handled your concern and assisted you with the exchange process.
If you have further concerns or need more assistance, you may reach out to me directly at christine@mynuve.com, and I will gladly help you.
Best,
Christine
No customer service!
I ordered hypersoft shoes from MyNuve based on their advertising that they were super comfortable. When I finally received them, I wore them around the house for a couple of days and found that they were not comfortable at all. They promised you could return if not satisfied or better yet, that they would refund your money and you could keep the shoes! I have sent four emails to them regarding my desire to return them and received no reply similar to another customer that has had the exact same experience. Although they don't reply to my email, I receive daily emails advertising their products. Buyer beware!!!!
11. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Marleen,
Thank you for taking a few moments to write us a review!
We are sorry to hear that you didn't find our Hypersoft Sneakers to be as comfortable as you would have liked, and that reaching out to us had been a difficult task for you.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Customer satisfaction is important to us, and while we do offer exchanges or returns, we would like to clarify as per our policy that our that we would only issue a full refund if the product is returned back to us.
I can see here that you finally got ahold of one of our Customer Support agents, and they have already offered a satisfactory solution for your concern.
Again, we apologize for the inconvenience!
Best,
Christine
Terrible customer service
I received the Hypersoft shoes on Oct 27, wore them around the house that weekend, and found them to be very uncomfortable and unsupportive. The following week began my efforts to return the shoes. I have so far sent 7 emails to both MyNuve and Hypersoft customer support. Today will be the 8th. I have NOT RECEIVED ONE REPLY. Today is the end of the 14 day return period. Am I going to hear from them tomorrow? Or NEVER?? I'm afraid I just threw $79 out the window. I don't recommend buying anything from this company.
11. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Patty,
Thank you for taking a moment to leave a feedback here!
We understand that the Hypersoft Sneakers you received did not seem to fit you comfortably, and when you tried contacting us to have them returned, you did not receive a response. We apologize for the inconvenience!
We must admit that there have been some delays in our responses in the past months due to the high volume of emails we have been receiving. We have simplified our Customer Support procedures and added more agents to our team so we can address our customers' concerns in a more timely manner.
Regarding our policy, we would like to clarify that our customers are eligible for exchanges and returns as long as they contact us within 14 days from their delivery date - so the date of our response will not affect your eligibility for both options.
As for your concern, upon checking, it seems that one of our Customer Support agents has already provided assistance for your concern and catered to your request.
Again, we are sorry for all the trouble!
Best,
Christine
Horrible customer service.
I ordered hypersoft shoes from mynuve. The shoes did eventually arrive but are too big. I havev tried emailing and live chatting trying to exchange these shoes. Even though the have emailed me multiple times they now have no orders associated with my e mail phone number or order number.
4. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Karen,
Thank you for taking the time to write a review!
I'm so sorry to learn that the size you received was not good for you and that it proved difficult to get help from our customer support. We apologize for the inconvenience!
We always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And you wouldn't have to send back the shoes you have already received.
I see one of our agents is already in the process of helping you with the exchange. If there is anything else we can help you with, please feel free to contact us.
Kind regards,
Christine
Nuve SCAM!
I ordered one pair of shoes and received two pairs the same and was charged for both pairs. They were the wrong size and cannot reach anyone to return for a refund! Scam!
1. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Charmagne,
thank you very much for bringing this situation to our attention!
I can see that you had quite an unpleasant experience with our company. Please accept our sincere apologies for all the trouble we have caused you!
If I understand correctly, you only ordered 1 pair of shoes, but 2 orders were placed and delivered to you. To make matters worse, the shoes you received were not even the right size. I am really sorry to hear about this whole situation!
I would be happy to do a little research to find out what the culprit was and come up with a satisfactory solution for you. Please contact me by email at christine@mynuve.com, and I will be very happy to assist you.
Best regards,
Christine
Placed an order October 1,2022
Placed an order October 1,2022. Money charged but no sneakers. I ordered 2!! Still have nothing but the money was charged immediately. Not happy. VERY disappointed. Cannot get a response to my email to jenny@nuve etc. Now I see the low satisfaction ratings…
1. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Sharon,
Thank you for taking a moment to write us a review!
I am very sorry to hear about your experience with our company. Please accept our sincere apologies!
Regarding our shipping time, we will be the first to admit that this has been one of our main weaknesses in recent months. I'm happy to say that we have found better alternatives, and we expect improvement in the future.
That said, it must have been very frustrating that you didn't receive any communication about these issues and that you couldn't talk to someone who could help you. I am very sorry to hear that!
I am a Customer Support Supervisor and can definitely help you. You can always contact me directly at christine@mynuve.com and I can check the status of your order for you.
I'll be looking forward to hearing from you!
Best,
Christine
DO NOT ORDER FROM THIS COMPANY!
I have contacted support at mynuve.com TWICE to initiate a return (order #1945138). I have not gotten a response and it will soon be past their posted return period. The cozi slides are too big and very uncomfortable, definitely not worth $29.99. In reading other posts here I fear I have been scammed! I want a refund now!
27. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Ellene,
Thank you so much for taking a moment to post a comment here!
I am so sorry to hear that the Cozi Slides you received did not fit! Just to let you know, we offer a free exchange and do not require customers to return the ill-fitting pair of Cozi Slides.
To make a return, all you need to do is contact us via email within 14 days of delivery and express your intention to return the shoes to get the ball rolling. We offer our customers several options when they tell us they want to return the shoes; however, everyone can choose the option that suits them best.
If you prefer to return the items and receive a full refund, you should always be able to do so.
Please contact me directly at christine@mynuve.com. I will be happy to help you and make sure you get your money back or get a better-fitting pair of Cozi Slides.
I look forward to hearing from you!
Best,
Christine
SCAM !!!
SCAM !!!! SCAM !!!! SCAM !!!!
There is nothing more to say that has not already been said by multiple other reviewers
VERY DISSATISFIED CONSUMER
Barry
6. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Barry,
Thank you for taking the time to write a review!
It seems that you had a really unsatisfactory experience with our company. Please accept our sincere apologies for all the trouble we have caused you so far. We would love nothing more than to make it up to you!
My name is Christine, and I am Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some investigating and find out what went wrong here.
Please reach out to me directly at christine@mynuve.com. I want to get to the bottom of this and offer you a satisfactory solution, no matter what the initial issue may have been.
I'm looking forward to hearing from you!
Best,
Christine
Terrible experience!
I ordered the orange cozi slides in June 2022, did not receive them until September. I decided not to keep them and returned them however they were rejected for no reason (apparently they are being sent back to me).
Also my money was not refunded to
my bank. This is such a scam company; I will not buy again.
22. juni 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Audrey,
Thank you for contacting us!
I am so sorry to learn about your experience with our company.
From what I understand, you have already returned the items back to our return center but the items were rejected.
Regarding refunds, as long as the customer returns the product, and the product is in resellable condition (meaning it is not damaged, washed, or worn), we always issue a full refund.
Now, I am not sure what happened in your particular case and why the item was sent back to you, but I would love to investigate and make sure that you get your money back.
Please reach out to me directly at christine@mynuve.com, and I will contact you with a resolution as soon as I can.
Best,
Christine
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