Eigentlich null!!Ich habe den Juicy Kiss Lippenfüller einmalig aufgetragen, sofort brannten mich meine Lippen überdurchschnittlich stark,wie Brennesseln .Ich testete extra noch an der Zunggenspitze,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Se mere
Kann ich nicht empfehlen! Wird auch in Deutschland beworben, warte schon seit fast einem Monat auf den Versand. Der Versand wird nur elektronisch angekündigt seit 7 Tage derselbe Status! Einfach eine... Se mere
Virksomheden har svaret
I orderedCozi Sliders. Money taken from my account. Ordered mid June. Despite numerous emails with ‘Jess’. Sliders not received. Have requested Complaints procedure but no response. Advised out f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
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Your online guide to comfort
Kontaktoplysninger
USA
- mynuve.com
1,9
Under middel
135 anmeldelser
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If not a scam then close to it
Terrible company. Ordered weeks before Christmas and item still hasn't arrived (we're now in January).
Add to that no response either chat agent or email and I've been forced to seek a refund via the card company.
Strongly advise not using these charlatans.
6. januar 2023
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi David,
Thank you for taking a few minutes to write us a short feedback!
We understand that as of posting here, it has been taking quite a long time for your order to be delivered. On top of that, you have been having a hard time getting ahold of one of our Customer Support agents via email or chart. Please accept our sincerest apologies for all the trouble!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
We must admit that we have been ill-prepared for dealing with the surge in volume of orders following the release of the new version of our Baerskin Hoodie. We have made some upgrades to our shipping department, and we expect things to improve soon.
We understand that you have already filed for a dispute with your bank. If you have yet to receive a resolution for this issue, please send me an email at christine@mynuve.com so I can assist you and help come up with a satisfactory solution for your concern.
Best,
Christine
This is a horrible and unethical…
This is a horrible and unethical company! I ordered the hypersoft sneakers, they took a month to come. I tried them on, like any department store sale you try the shoes on, but they hurt my feet. I returned them in the original package, and paid for the return, after not hearing from them again for a month they told me the shoes were worn and I would not get a refund! They now won't respond back to me or give me a phone number to call. I'm sewing for this company!
They are rip-offs!!!!!!!!!!!!!
I cannot afford to lose my money!
I'm so upset.
They don't get any stars, this app forced me to even put a star to post!
This app is bs as well.
10. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello there,
Thank you for taking some time to post your thoughts here!
We understand that it took quite a while for your Hypersoft Sneakers to arrive, only to find out that they did not fit you well and they hurt your feet - and when you returned the product back to us, you were informed that you will not be receiving a refund because the product that you returned was already worn. We are sorry to hear that.
Indeed, as indicated on our return policy, the returned items "must be in the original packaging, unworn, unwashed, and with all labels and tags attached." This is determined by our warehouse specialists who examine the returned items once they arrive at the warehouse.
However, customer satisfaction is important to us - which is why, in instances where the customer determines that their product is already used, worn, or no longer have their tags and original packaging, and is therefore ineligible for full refund when returned, we always have other options such as free exchanges and partial refunds.
We hope you have already gotten ahold of one of our Customer Support agents and received the assistance you needed. However, if that's not the case, please write me an email at christine@mynuve.com and I will help come up with a satisfactory solution for your concern myself.
Best,
Christine
I have been waiting 2 weeks for my…
I have been waiting 2 weeks for my order. Every time I check, it doesn’t I seem to be any closer to being delivered. I have emailed the company several times and they never reply. I will never order from this company again.
5. januar 2023
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Kathy,
Thank you for taking a few moments to share your feedback here!
We understand that the long wait for your order to arrive and our lack of response to your emails has left your experience with our company so much to be desired. We are very sorry to hear that!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, admittedly, we have had challenges with processing and shipping some orders in a timely manner in the past year. We have made some changes, and we expect things to improve soon.
We hope your order has already arrived at your location by now - but if it still hasn't, please contact me directly at christine@mynuve.com so I can look into this and help you locate your order.
Best,
Christine
MyNuve finally took care of my problem.
It took calling my CC Bank and disputing a charge as shoes sent were too big, and no response from customer service after many tries.
They responded then and sent the correct size and shipped them at no cost to us. Thank you MyNuve! Love the shoes!!!
Nancy Laxton
6. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hello Nancy,
Thank you for taking a few minutes to provide feedback!
Offering a free replacement at no additional cost is the least we could offer to rectify the initial size issue. Therefore we are so delighted to hear that you love the shoes!
We greatly esteem your relationship with our company and we will not take for granted your words!
We look forward to seeing you back at our shop soon!
Best,
Christine
No stars!!
No stars!!! I ordered Hypersoft sneakers in early November. They never came. I got one email response that the order was being “processed” in the warehouse but due to “overwhelming response” they were backed up on orders. Subsequent emails have gone unanswered.
29. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Diane,
Thank you for taking the time to write your review here!
We understand that you have already been waiting for your order to arrive for quite a long time when you posted your feedback here, and getting a response from us has had been challenging for you. Please accept our sincerest apologies for the delay and inconvenience!
Indeed, we must admit that we have been severely underprepared for dealing with the ever-increasing volume of orders we have been receiving, especially around the time the holiday season started, which caused the slight delays in the processing and shipping of some orders. We have made some changes, and we expect things to improve soon.
Upon checking, it seems that there was an issue with the shipment of your order and you have already been reimbursed for the full amount of your order.
Again, we are sorry for all the trouble! If you ever need further assistance, you may reach out to me directly at christine@mynuve.com and I will help you myself.
Best,
Christine
I DON'T EVEN WANT TO GIVE THIS COMPANY…
I DON'T EVEN WANT TO GIVE THIS COMPANY 1 STAR. THEY ARE A SCAM. I ORDERED HYPERSOFT SNEAKERS ON 12/18/22 AND HAVEN'T RECEIVED ANY CORRESPONDENCE FROM THEM SINCE. I HAVE EMAILED THEM 3X'S FOR ORDER STATUS OR TRACKING NUMBER, NOTHING. I WOULD NOT ORDER FROM THIS COMPANY 😒 .
18. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Sanchia,
Thank you for taking the time to post your feedback here!
It seems that the delayed shipping and lack of response to your emails has caused you to have a less than ideal experience with our company. We understand that you have emailed us multiple times and inquired about your tracking number, but you have yet to receive a response as of posting here. We apologize for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must admit that we have had issues in this department for the past year. We have made some changes, and we expect things to improve soon.
I can see from your tracking status that your order has already been delivered to you. If you ever have further questions or concerns regarding yourorder, please contact me directly at christine@mynuve.com, and I will assist you myself.
Best,
Christine
Located in Germany
Hello all. Michelle Hewitt again. Still haven't received replacement shoes, size smaller as requested. Did get a text response that they would send me smaller shoes. Nothing
Point is: glad you all reported them to BBB and FCC but don't hold your breath. Company is located in Germany. They don't care.
23. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Miichelle,
Thank you for taking a moment to write us a short review!
We understand that as of posting here, you still haven't received your replacement sneakers. We are sorry to hear that.
Upon checking, we have informed you that we have requested the reshipment of your order last 12-10-22, and the product was delivered to you last 12-24-22.
We must admit that it took us quite some time to process and ship some orders in the past month due to the ever-increasing volume of orders during the holiday season. We have made some upgrades to our shipping department, and we expect things to improve soon.
If you ever have more concerns or need assistance, kindly reach out to me directly at christine@mynuve.com, and I will gladly help you.
Best,
Christine
Should be "0" Stars
Should be "0" Stars! Like SO MANY OTHERS, I wish I would have read the reviews before ordering. I can't believe I didn't! The Baer Skin Hoodies are a real thing - this company just doesn't really send them to people!! They are REALLY EFFECTIVE in MAKING IT LOOK REAL. In fact, they send confirmation emails AND discounts on other products (with continued emails on those). They even asked me to rate their customer service email (which seemed to be legit, until I looked up the USPS tracking number and it was "unavailable at this time" (like this company - "TrueSwat").
They clearly just string people along and DON'T DELIVER!!! Such a drag around Christmas!
23. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Terry,
Thank you for taking the time to post your review here!
It seems that you have had a less than satisfactory experience with us, and the long shipping time and lack of updates on your tracking status has caused you to doubt our company. We apologize for all the trouble!
We would like to assure you that we are a legitimate company, and we do send out the products our customers pay for. It's just that we have had challenges in processing and shipping orders in a timely manner in the past months, as we were admittedly ill-prepared for the sudden increase in demand for our products. We have made some upgrades to our shipping department, and we expect things to improve soon.
As for why you your tracking number didn't contain any updates regarding your order as of posting here, it's probably because the courier hasn't provided recent updates yet at the time.
We hope your order has already been delivered to you by now, but if it still hasn't, kindly write to me at christine@mynuve.com, and I will happily help you.
Best,
Christine
They are scammers
They are scammers. Purchased hypersoft sneakers. Wanted to cancel & was told I couldn’t. Finally received & too big. Was told I would have to pay for return shipping which I did $13. They told me to send tracking # after not hearing from them. Sent them the info. Was told I was getting refund in a few days. It’s been 2 weeks. Having my bank investigate
9. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Lisa,
Thank you for taking the time to share your thoughts here!
We apologize for the less than satisfactory experience you had with our company! We understand that you initially tried cancelling your order, but your request was not approved - then, when you finally received the product, you found that they were too big for you. Additionally, you were not pleased that you had to pay for the return cost yourself.
Regarding our cancellation policy, as a general rule, indeed, once the product has been processed or shipped, we are no longer able to cancel it. However, we always tell the customers that should they prefer an exchange or refund, we can still fulfill these requests once they finally receive their order.
As for why you had to pay for the cost of returning the product, this is because we are only a small company. Most companies transfer the cost of both the initial and return shipping to the customer.
However, in our case, since we already offer free worldwide shipping, unfortunately, we would not be able to afford the cost of return ourselves. We also offer other options such as free exchanges and partial refunds, should a customer not want to go through the hassle of returning their product back to us.
Lastly, you were asked to provide your return tracking number so we can easily look your order up in our system and process your refund faster. Normally, our warehouse specialists follow the order in which items are returned, which is why returned items take a while to be refunded.
We understand that as of writing here, you have yet to receive your refund. We are sorry to hear that. Hopefully, you have already received it by now - but if you still haven't, please contact me directly at christine@mynuve.com, and I will happily assist you with the refund myself.
Best,
Christine
Still waiting for fluffy pink Cozi slides.No tracking number for delivery. Tried to get in touch, nothing. Constant bombardment emails from "Jenny" at Nuve. Money taken quicker,but no delivery.
No product delivered, no communication.Money taken. Still waiting for reply email
28. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Linda,
Thank you for taking a moment to share your review here!
We understand that as of writing here, you have yet to receive a tracking number for your order, and reaching out to us had been challenging for you. We are very sorry to hear that!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must admit that we have been severely underprepared for dealing with the high volume of orders. We have made some changes, and we expect things to improve soon.
Upon checking, I can see that your order has already made its way to you. If you ever have any concerns or need assistance, please send me an email at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Bought the Lacy Lite bras
Bought the Lacy Lite bras. Bras are beautiful but didn't fit. Had a hard time finding out how to do a return. Return instructions said to email company within 14 days after receipt of order. Did that by day 5. Three weeks now and haven't heard back. Very disappointed, would give zero stars if I could. After I wrote this I quickly heard back from mynuve. Was able to get the return address and am waiting for confirmation. Will update again.
29. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Eva,
Thank you for taking the time to write us a short feedback!
We are happy to hear that you found our Lacy Lite Bras beautiful. However, we understand that they were not the right fit for you, and contacting us regarding returns have been a difficult task for you as of posting here. We are truly sorry for the inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Upon checking, one of our Customer Support agents has already sent you our return form and procedure via email last 12-19-22. If you are still interested in returning the product, you may respond to our last email, and we will assist you accordingly.
Again, we apologize for all the trouble!
Best,
Christine
I wish I had checked these reviews…
I wish I had checked these reviews before order a baerskin hoodie! I never would have ordered. Same as most on here, they took my money and crickets since. They have not responded to my emails. Next email I send after writing this will be to the AG office along with screenshots. Probably won't do any good but I'm sick of being scammed.
28. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Rick,
Thank you for taking some time to share your feedback here!
We are sorry to hear that the lack of updates and response to your emails regarding your order has left your experience with our company so much to be desired.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Hopefully, you have finally gotten ahold of one of our Customer Support agents and received your order, but if that's not the case, kindly reach out to me directly at christine@mynuve.com and I will make sure to help resolve this issue as soon as I can.
Best,
Christine
Terrible Customer Service
I don't even want to give them one star. I like others wish I would have read the reviews before ordering. I received my items and they're too big and need to return. I've emailed and emailed with no response. I've messaged on Facebook and no response. I will be disputing the charge today with my bank and will report them to the BBB. Absolutely terrible customer service.
2. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Kim,
Thank you for taking a few moments to write us a feedback!
We would like to apologize for your less than satisfactory experience with our Customer Service. We understand that the products you received didn't seem to be the right size for you, and when you tried reaching out to us and have them returned, your attempts turned out to be futile.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
We understand that as of writing here, you have already filed a dispute with your bank. If you have yet to receive the resolution that you wanted, please feel free to contact me at christine@mynuve.com, and I will be more than happy to assist you myself.
Best,
Christine
SCAM ALERT!NOT EVEN WORTH A STAR
SCAM ALERT!NOT EVEN WORTH A STAR. PRODUCT NOT DELIVERED. CANT GET IN CONTACT WITH ANYONE. NOTHING BUT AUTOMATED EMAILS. SCAMMERS. TAKE YOUR MONEY AND LEAVE CUSTOMER WITH NOTHING. NO ONE TO CONTACT. NO PRODUCT AND NO MONEY. HUGE SCAM!
5. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Lydia,
Thank you for taking some time to leave us a feedback!
It seems that you have had a frustrating experience with out company. We understand that as of writing here, you have yet to receive your order or a response from your attempts to reach out to us. Please accept our sincerest apologies for the delay and inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also admit that we have struggled with shipping orders in a timely manner in the past months. We have been severely underprepared for the rise in demand for our product. We made some changes, and we expect things to improve soon.
I can see here that you have already received a refund for your order.
Again, we apologize for all the trouble!
Best,
Christine
I ordered a pair of sandals back in…If you’re thinking about ordering, DON’T!!
I ordered a pair of sandals back in November on their 15th. I’ve tried contacting them three times and have yet to receive a response!!
If you’re thinking about ordering from them think twice!
Worthless company in my opinion!
15. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi CJ,
Thank you for taking a few moments to send your feedback here!
We are sorry to hear that it has been taking quite a while for your order to arrive and that reaching out to us had been a difficult task for you, as of posting here.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our shipping time, we must say that we have been severely underprepared for dealing with the ever-increasing volume of orders we have been receiving. We made some upgrades to our shipping department, and we expect things to improve soon.
Hopefully, your order has already arrived to your location by now - but if it still hasn’t, please feel free to email me at christine@mynuve.com so I can look into this and help you locate your order.
Best,
Christine
I am changing my review
I wrote a couple of days ago, saying l don't normal wrote on these sites. And saying l have received the items or heard back from email.
Well yesterday l received the items l had ordered. I am very pleased with the items received. Thank you.
It doesn't take very much to say there's a delay due to .... the customer then knows what's happening, more likely to reorder and encourage others.
3. december 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Annie,
Thank you for taking a few minutes to write us a feedback!
We are sorry that it took a while for your order to arrive, but we are glad to hear that you finally received it and that you were pleased with our products!
We must say that we have been ill-prepared for the ever-increasing volume of orders. We have made some changes, and we expect things to improve soon.
We do understand that you would prefer it if you received regular updates regarding your order. Rest assured that we are improving our Customer Support procedures and hiring more agents so we can accommodate our customers’ concerns more promptly.
Once again, we apologize for the delay. Thank you for choosing to shop with us! We look forward to doing business with you again soon.
Best,
Christine
I ordered the Baerskin jacket
I ordered the Baerskin jacket, very cool looking, on October 17. I contacted them three times on October 24/27/29 concerning status of delivery, finally they respond on October 29 with lovely assurances about checking on the delivery, but nothing really actionable. I contacted them again November 25 as the product was still not delivered. They then contact me on the 28th indicating everything looks like it should be delivered. I respond the next day saying too long is too long. They then reply the next day that the shipment is lost and they will replace the order (I’d sure like that experience again - NOT!) and on top of that they will give me a 15% discount if I spend $50 more with them….the nerve! I have continued to ask for a refund (today is Dec 3), such a disappointment.
I have subsequently been granted a refund. DONE
17. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Mark,
Thank you for taking a moment to leave a review here!
It seems that you have had a less than ideal experience with our company. We understand that as as of posting here, you have been waiting for quite a long time for your order to arrive, only to find out that it has been lost in transit. We are very sorry to hear that.
We must say that shipping has indeed been one of our main weaknesses in the past year. Although our company and our partners go to great lengths to ensure timely and smooth delivery of orders, unexpected errors might sometimes occur. We have been making some changes, and we expect things to improve soon.
Upon checking, I can see here that you have already received a refund for your order.
Again, we apologize for all the trouble!
Best,
Christine
I have 4 jackets to return and can not…
I have 4 jackets to return and can not get the form to return in the 14 day period. Notified bank of no customer on trying to return the items. Keep all your emails as evidence for the credit card company.
5. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Ray,
Thank you for taking a few minutes to share your thoughts here!
We are sorry to hear that as of posting your feedback here, you seem to be having difficulties with getting assistance in returning your products.
We must admit that we have been overwhelmed with the high volume of emails we have been receiving, which caused the delay in our responses. We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Upon checking, I can see that one of our Customer Support agents has already responded to your email with our return form and procedure last 12-18-22. Kindly check your email inbox.
If you can’t find this email, and you are still interested in returning your products back to us, kindly reach out to me directly at christine@mynuve.com, and I will be more than happy to assist you.
Best,
Christine
Think twice
Think twice before dealing with this company. Multiple emails to try and find out when product purchased will be delivered but just get reply saying very busy and will get back within 48 hours but never happens.
1. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Paul,
Thank you for taking a few minutes to share your review here!
It seems that our lack of response to your email inquiries regarding the status of your order has left your experience with our company so much to be desired. We apologize for the inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We must also say that we have had challenges with shipping products on time for the past year. Luckily, we have found better transportation solutions. We expect things to improve soon.
I can see here that you have already received your order. If you ever have further concerns or need assistance, please send me an email at christine@mynuve.com, and I will gladly help you.
Best,
Christine
Visited the website once, got bombarded with emails
Visited the website once, put in email for one of those 10% off deals. They ended up sending me at least 14 promotional emails a DAY. Read other reviews and decided not to try to buy anything.
21. november 2022
Uopfordret anmeldelse
Besvarelse fra Nuve
Hi Hailey,
Thank you for taking the time to write us a feedback!
We understand that you have been receiving unwanted promotional emails from us, and this has caused your frustration towards our company. We are very sorry to hear that.
You may click the “Unsubscribe” button at the far bottom of our email so you can opt out of receiving more of them in the future.
If you can’t find the button and you need further assistance, I can also help you. All you have to do is contact me directly and provide your email address at christine@mynuve.com so I can remove you from our mailing list myself.
Again,m we apologize for the inconvenience, and we hope you give our store another chance in the future.
Best,
Christine
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