Nuve Anmeldelser 135

Besvarelse fra Nuve

14. mar. 2023

Hi Pam,

Thank you for taking a few minutes to leave a review here!

We are very sorry to hear that you were not satisfied with your Hypersoft Sneakers, as you find the arch to be too high for your liking. Additionally, your foot keeps sliding forward while wearing the product, even with a smaller size.

I can see here that you have already received assistance from our Customer Support agents, and you have already received your reshipment in another size - but it seems that the replacement sneakers still did not fit you comfortably.

Indeed, our Hypersoft Sneakers have 5cm heels to boost height. The soft heel bubble is also supposed to absorb shock while providing a stable walking surface on any terrain. However, we understand that everyone has different needs, and our product may not always be the best choice for everyone.

Upon checking, one of our agents have already sent you an email regarding your most recent concern. Kindly check your email inbox and respond accordingly so we can assist you further.

You may also check out our website at www.mynuve.com to see if any of our products would better suite your needs.

Best,
Christine

Besvarelse fra Nuve

15. mar. 2023

Dear Jeannette,

Thank you so much for your feedback. It means a lot to us since we are always looking at how to improve our service and your opinion is crucial to us in that aspect.

I am very sad to hear you had trouble getting in touch with us. Please accept my apologies for that. Good communication with our customers is one of our main goals and we are always looking at how to improve it. I can assure you that will be much better very soon as we already expanded our service team due to higher demand for our products, which had affected our response rate.

I am so sorry to hear that you are still waiting for your reshipped sneakers. I see that one of our Customer Support agents is already assisting you, and I hope we will resolve this issue soon. Please check your email for an update regarding the case. I understand that the previous attempts to resolve your issue have not been satisfactory to you, but we are doing our best to give you the assistance that you need.

When it comes to the price of the Hypersoft sneakers, it is determined by the price of quality materials that we use for manufacturing so the product can meet the needs of our consumers in the best possible way.

Regarding the sneakers from Amazon that you mentioned, I just need to say that it is possible to see some other products on the market which look similar to our products, but I can assure you that only the original and labeled Hypersoft Sneakers are standing behind all the described features and qualities on our regular website. The Hypersoft Sneakers are our original brand, and we have our own in-house Product Development team that develops our products and makes them our own.

Thank you one more time for your feedback, and if there is anything else I can do for you, please write me at christine@mynuve.com.

All the best,

Christine

Besvarelse fra Nuve

9. mar. 2023

Hello,

Thank you so much for sharing your feedback with us!

We understand that you still haven't gotten your shoes or an email confirmation with the order ID and the tracking number. I completely understand how frustrating that can be and I'm really sorry you didn't have such a pleasant experience with our company.

Satisfying our customers is our first priority and we do not take your money and trust for granted, so would you please be so kind to contact me directly at christine@mynuve.com so that we will be able to help assist you further.

Thank you for your patience and understanding!

Best,

Christine

Besvarelse fra Nuve

8. mar. 2023

Dear Andora,

Thank you for contacting us!

I'm really sorry to hear your Hypersoft Sneakers haven't arrived yet. I completely understand how frustrating this can be, but we are working really hard to fix this.

Upon checking, I can see that one of our Customer Support agents has already contacted you and notified you with all the necessary information regarding the status of your order.

Thank you for your patience and understanding!

Best,
Christine

Besvarelse fra Nuve

24. feb. 2023

Hallo Linette,

vielen Dank, dass Sie sich die Zeit genommen haben, uns ein kurzes Feedback zu schreiben!

Wir verstehen, dass Sie ab dem Zeitpunkt, an dem Sie hier posten, ziemlich lange auf Ihre Bestellung gewartet haben. Das tut uns sehr leid!

Das ist definitiv nicht das, was wir uns für unsere Kunden wünschen, und wir würden nichts lieber tun, als die Dinge zu ändern.

Wenn Sie noch keine Unterstützung für Ihr Anliegen erhalten haben, senden Sie mir bitte eine E-Mail an christine@mynuve.com. Ich werde mich persönlich darum kümmern und eine zufriedenstellende Lösung für Sie finden.

Mit besten Grüßen,
Christine

Besvarelse fra Nuve

24. feb. 2023

Hi Marcine,

Thank you for taking a few minutes to share your thoughts here!

It seems that you have had a less than ideal experience with our company. We understand that you received the wrong size sneakers, and that as of posting here, you have been having a hard time returning it. Additionally, you are not satisfied with our return policy.

We would like to clarify that we do accept our returns. However, as stated publicly on the “Terms and Conditions” and “Our return policy” sections of our website, we require our customers to contact us first before returning their product so we can provide the correct procedure and return address.

Upon checking, I can see here that one of our Customer Support agents has already assisted you with your concern, and you have returned your products to one of our official return addresses.

If you ever need further assistance, you may indicate that in your response to our email.

Again, we apologize for the inconvenience!

Best,
Christine

Besvarelse fra Nuve

Opdateret den 18. feb. 2023

Hello Kevin,

Thank you for your feedback.

I am sad to learn that you have yet to receive your product. It also seems that our customer support failed to assist you properly. That's surely not the way how we want to treat our customers. Please accept my sincerest apologies for the inconvenience!

I am not sure why the package is not with you but I will check that asap. Please contact me directly at christine@mynuve.com with your order details and I will be more than happy to assist you.

I look forward to your email.

Kind regards,
Christine

Besvarelse fra Nuve

16. feb. 2023

Hello there,

Thank you for taking a few moments to share your review here!

We understand that you were pleased with your first order from us, but your second order didn’t go as well, as you have not yet received it as of posting here and you were not able to get a refund. We are very sorry to hear that!

This is definitely not something that you would like for our customers, and we hope you would give us a chance to make things right.

If you still haven’t received your order or a refund by now, kindly reach out to me at christine@mynuve.com, and I will make sure to help come up with a satisfactory solution for you.

Best,
Christine

Besvarelse fra Nuve

16. feb. 2023

Hi Fred,

Thank you for taking a few moments to send your feedback here!

We understand that as of posting here, you have yet to receive your refund for the items you returned. We are sorry to hear that!

We would like to let you know that you can always contact us through the email address indicated on the footer of our website.

As for your concern, we hope that you have contacted us first before returning your items. As indicated on the “Our return policy” and “Terms and Conditions” sections of our website, we have stated that our customers have to get in touch with us first before proceeding to return their products so we can send the correct return addresses and procedure. Otherwise, the product might be sent to an incorrect address, and a refund won’t be issued.

However, if you have already done this and you still haven’t received your refund after all this time, please email me at christine@mynuve.com, and I will be more than happy to look into this and assist you myself.

Best,
Christine

Besvarelse fra Nuve

16. feb. 2023

Hi Lynn,

Thank you for taking the time to provide us feedback!

We understand that as of writing here, you have yet to receive the refund for your order, and that reaching out to us to follow up on its status had been a difficult task for you. Please accept our sincerest apologies for the delay and inconvenience!

We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.

Upon checking, I can see here that a full refund has already been issued to your account. If you ever need more assistance, kindly get in touch with me at christine@mynuve.com.

Best,
Christine

Besvarelse fra Nuve

3. feb. 2023

Hi Julie,

Thank you for taking a few minutes to share your feedback here!

We are very sorry to hear that our product did not meet your expectations! We understand that everyone has different needs, and our product might not always be the best choice for everyone.

Upon checking, I can see here that you have sent us an email last 01-23-2023 regarding your concern. By 01-25-22, one of our Customer Support agents got back to you with a satisfactory solution for your concern.

Kindly double check your inbox, or check the Spam folder, as our emails sometimes go through there.

Best,
Stephanie

Besvarelse fra Nuve

31. jan. 2023

Hi Charlene,

Thank you for taking a moment to post your feedback here!

We understand that as of writing here, you have yet to receive the orders you placed with us before Christmas. We are sorry to hear that.

Upon checking, it seems that the only order we have in our system under your name and email address is your order for Hypersoft Sneakers, which was already delivered to you last 11-26-22. Additionally, the only email we received from you was for the same product.

If you have placed another order under a different name or email address, and you still haven’t received it, please contact me directly at christine@mynuve.com, and I will be more than happy to help you locate your order.

Best,
Christine

Besvarelse fra Nuve

31. jan. 2023

Hi Erlina,

Thank you for taking the time to share your thoughts here!

We understand that our Hyper Arch Motion Sneakers did not meet your expectations and that you have been trying to get in touch with us for the return of your Hyper Arch Motion Sneakers, but as of posting here, you have yet to receive a response. We apologize for the inconvenience!

We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.

As for the product, we understand that everyone has different preferences, and finding the right sneakers online can definitely be challenging, especially when dealing with issues like the ones you just discussed.

Upon checking, it seems that one of our Customer Support agents has already addressed your concern and provided a satisfactory solution via email. Please check your inbox.

Again, we are sorry for all the trouble!

Best,
Christine

Besvarelse fra Nuve

31. jan. 2023

Hi there,

Thank you for taking a minute to write your thoughts here!

We understand that you were excited to receive your Hypersoft Sneakers, but it turns out that they did not meet your expectations, as the heels made it uncomfortable for you to wear. Additionally, when you tried to return the product back to us, you had a difficult time doing so. We are very sorry to hear that.

We understand that everyone has different needs, our product might not always be the best choice for everyone.

As for our return policy, this is publicly indicated on the “Our return policy” section of our website. All we require our customers to do is to contact us first before returning their products so we can provide the correct procedure and return addresses.

We hope you have already successfully returned your product and received your refund by now. However, if that’s not the case, kindly write to me at christine@mynuve.com, and I will gladly assist you with the return process myself.

Best,
Christine

Besvarelse fra Nuve

31. jan. 2023

Hi Vesselin,

Thank you for taking a few moments to share your feedback here!

We understand that the long shipping time and delayed response to your email inquiries regarding your order has caused your frustrating experience with us. Please accept our sincerest apologies for all the trouble.

We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.

As for our shipping time, admittedly, we have been ill-prepared for dealing with the ever-increasing volume of orders. We have made some upgrades to our shipping department, and we expect things to improve soon.

I can see here that you have indeed finally received your order. If you have any future concerns or require assistance, please email me at christine@mynuve.com, and I will gladly help you.

Best,
Christine

Besvarelse fra Nuve

18. feb. 2023

Hello Bob,

Thank you for your feedback!

I am sorry to learn about your experience with our company. I realize that from the very beginning, the communication with us has been frustrating for you. Please accept my sincerest apologies for that!

Please rest assured that as a customer support supervisor, I will investigate your case further and make sure we improve our services and procedures as soon as possible.

Furthermore, although as per instructions in Section 13 we only accept packages if sent to the address we provide, the fact remains that this whole process has already caused you too much trouble. Now, we want nothing more than to resolve this issue in the shortest time possible.

Please contact me directly at christine@mynuve.com. All I want to do now is make sure that you get a satisfactory solution.

Best,
Christine

Besvarelse fra Nuve

30. jan. 2023

Hi Patricia,

Thank you for taking a moment to share your feedback here!

We understand that it took quite some time for your Baerskin Hoodies to arrive, only to find out that they did not meet your expectations, and they were the wrong size. That must have been such a nuisance. We apologize for the inconvenience!

Admittedly, we have been severely underprepared for dealing with the rise in demand for our product. We have made some changes, and we expect things to improve soon.

Regarding the zipper on the left side, we are glad to let you know that our product is designed in Europe, where zippers are usually placed on that side, which is why it might seem a bit unusual.

As for the issue regarding the size of the products you received, we hope you have already received assistance regarding this by now. However, if that's not the case, kindly reach out to me directly at christine@mynuve.com, and I will be happy to process a reshipment for the correct sizes myself.

Best,
Christine

Besvarelse fra Nuve

3. feb. 2023

Hello Sandra,

We appreciate you sharing your feedback here!

We're glad to hear that you had a smooth and satisfactory purchase with us, and that your shoes were delivered on time.

We understand that you weren't all that satisfied with the tracking. Please rest assured that we will take your suggestions into consideration as we strive to continually improve the experience of our customers.

We're thrilled to hear that the shoes are great and meet your expectations, and we're glad you're enjoying them.

We hope to see you in our online store soon!

Best,

Christine

Besvarelse fra Nuve

30. jan. 2023

Hi Kirsty,

Thank you for taking the time to leave a feedback here!

We understand that your order was not delivered in a timely manner, and when it finally arrived, it turned out that it was too big for you. Additionally, when you tried to have it exchange for a smaller size, you had a hard time getting the assistance that you needed. That must have been such a frustrating experience. Please accept our sincerest apologies for the inconvenience!

Regarding our delayed response, we must admit that we have been overwhelmed with the high volume of emails we have been receiving since the holiday season started. We are simplifying our Customer Support procedures and adding more agents to our team so we can address our customers' concerns faster.

As for our shipping time, this has indeed been one of our main weaknesses in the past year. Fortunately, we have found better transportation solutions, and we expect things to improve soon.

We hope you have already gotten ahold of one of our Customer Support agents and received assistance with exchanging or returning your product - but if you still haven't, please contact me directly at christine@mynuve.com, and I will gladly help you with your concern myself.

Best,
Christine

Besvarelse fra Nuve

30. jan. 2023

Hi Ellie,

Thank you for taking a few minutes to write us a feedback!

We are sorry to hear that the Hypersoft Sneakers you received were not the right size for you, and when you tried to have them exchanged for another size, you were told that this is no longer possible, as it is already past our 14-day policy.

Indeed, as a general rule, we allow exchanges and returns if a customer contacts us within 14 days of receiving the product. This is publicly stated under the "Our return policy" section of our website. Please note that we only count the days starting from the delivery date up to the date the customer first contacts us regarding their request for exchange. The date of our first response will not be taken into account.

In your case, it seems that your products were delivered last 11-04-22. However, you first contacted us regarding the size issue last 11-21-22.

Of course, customer satisfaction is our priority, which is why we offer options for returns and free exchanges in the first place. However, we hope you understand that companies like ours have put policies in place to avoid abuse and to protect our business as well. We assume that customers have already determined whether the products are the right fit for them or if they wish to return it within 14 days of receiving the product.

Again, we apologize for the inconvenience. If there's anything else we can do for you, please send me an email at christine@mynuve.com, and I will be more than happy to assist you.

Best,
Christine