I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Se mere
Virksomheden har svaret
On May 24th I placed order for 1 cream. Received no order confirmation or receipt or acknowledgement and then was charged on my credit card for 2 creams at price of $ 76.Cdn. Still no response from cu... Se mere
Virksomheden har svaret
I have both my knees and hips replaced but I have still had issues with joint pain in my feet and shoulders. I have issues with taking pain meds and since I have started using Total Relief cream I fin... Se mere
Virksomheden har svaret
3,7
Middel
525 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered one jar of your Total Relief…
I ordered one jar of your Total Relief Cream costing only 47.00. You charged me over 127.00. That is extortion. I disputed that. Correct that on my cards immediately, understand or I will put it out there all over Facebook how you scam people with videos to buy your products. I didn't order no magnesium pills or foot massagers. So once again correct your mistake on my cards immediately. No joke.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Veronica,
I’m truly sorry for your experience—I completely understand how upsetting it is to see a charge that doesn’t match what you intended to purchase.
To clarify, any additional items such as bundles or add-ons (like supplements or accessories) are optional and shown during checkout. That said, we recognize that the experience can sometimes be overwhelming, and I sincerely apologize if this led to confusion or an unintended order.
Please rest assured that we take this very seriously and want to resolve it properly for you.
We can't seem to locate your information in our system and need it to assist you further. Kindly email me directly at aga@nw-project.com with your order details, and I will personally:
Review the full breakdown of your $127 charge
Identify and remove any unintended items
Arrange a refund for anything you did not wish to purchase
Ensure no subscription or further charges are active
We’re committed to resolving this quickly and fairly, and I’m here to make sure this is handled without further frustration.
------
28 May 2026
Hi Veronica,
I’m following up regarding your concern about your recent order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. Please get back to us directly via private message, email us at support@myhirelief.com, or reach out to me directly at aga@nw-proeject.com so we can assist you further and finalize the resolution for your case.
We are ready to help as soon as we hear from you.
Best regards,
Aga
MyHiRelief
Don’t order twice if declined
I tried ordering and told me it was declined. So I did it again. Now I have two orders coming but at different pricing exact same thing. By the time it was noticed with the company too late to stop it. Customer service was very professional with their response and gave me a refund on both orders. Just don’t try again for a few days to make sure it didn’t or did go through. I only received one confirmation for the second one. Just longer before I have to order.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Monica,
Thank you for your review! 🌟
We’re glad to hear that our team was able to assist you professionally and resolve the duplicate order with a refund—that’s exactly what we aim for.
We also appreciate you sharing your experience and advice. Situations like this can happen if a payment appears declined but later goes through, and your insight will definitely help other customers avoid the same issue.
If you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
I placed an order on 4-14-2026 and I…
I placed an order on 4-14-2026 and I got a thank you for order. Then nothing else .I have not got no email saying your order is on its way or any thing I did get a email today saying we held a free jar for you that expires today I went to link and it wanted pe to pay 9.99 for it.i pages over 300 dollars for nothing. Very unhappy with service. Randall mauldin
30. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Randall,
I’m truly sorry for the confusion and frustration caused by the lack of visible updates on your order. I completely understand how concerning this must feel, especially after placing your order and not seeing clear progress right away.
I’d like to confirm that your order has already been shipped out and is currently in transit. A tracking link was sent to the email address associated with your order, which will allow you to follow the delivery progress. Please also check your spam or junk folder in case it was filtered there.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate your patience and are here to support you until your order arrives.
--
09 May, 2026
Hi Randall,
We're still waiting to hear back from you. We're ready to help as soon as you respond to us.
Warm regards,
Aga
Hi Relief Team
So cooling and soothing!
It seems it took awhile to get here, but maybe I was just anxious. I received my 6 jars yesterday and immediately gave one jar to a friend. When I tried one last night, I found the cream to be cooling and soothing. I will be ordering more later. Thank you!!!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Darlene,
Thank you so much for your review! 🌟
We’re so happy to hear that you found the cream cooling and soothing—that’s exactly what we hope our customers experience. It’s also wonderful that you’ve already shared it with a friend! 😊
We appreciate your patience with the delivery time, and we’re always working to improve shipping speeds to make the experience even better.
We truly appreciate your support and look forward to serving you again!
Warm regards,
Aga
Hi Relief Team
I ordered the product it came pretty…
I ordered the product it came pretty fast. I didn’t realize it was a subscription until the second order was on its way. I had emailed them they have taken care of it. Most of the people I gave it to have gotten some relief which is awesome.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Sandy,
Thank you so much for your review! 🌟
We’re really glad to hear your order arrived quickly and that our team was able to resolve the subscription concern for you—that’s exactly the experience we aim to provide.
It’s also wonderful to know that you and others you shared it with have experienced relief—that truly means a lot to us! 😊
If you ever need anything or have any questions in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
Great customer service with prompt…
Great customer service with prompt responses and listening to make sure they address my problem accurately. Communication was direct and quick.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Joyful,
Thank you so much for your review! 🌟
We’re really glad to hear that you felt heard and supported, and that our team was able to respond promptly and address your concern accurately. Clear and direct communication is exactly what we strive for.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
The product is wonderful but it takes…
The product is wonderful but it takes an awful long time to get your second batch. Although I understand you have a lot of product to get out. I am a very patient person.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Donna,
Thank you so much for your review! 🌟
We’re thrilled to hear that you’re loving the product—that truly means a lot to us. 😊
We also appreciate your patience and your honest feedback regarding the timing of your second shipment. We understand how important timely delivery is. Your order is already in transit, and we hope it reaches you very soon.
If you ever need help checking on your delivery or anything else, feel free to reach out—we’re always here to help!
Warm regards,
Aga
Hi Relief Team
Honestly it’s a mixed bag
Honestly, I was shocked and disappointed at how small the jars are; in some of their ads the jars look huge (I bought mine on an Oakever game ad). I checked the website and couldn’t find for any mention of ozs or mls, which would have been more transparent. That being said, I like the ingredients listed and am pleased with the smell but not the warming sensation. I’m willing to try this product and hope it delivers on its “intentions”. Sign me undecided.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Mary,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear that the product size did not meet your expectations. Transparency is very important to us, and your feedback regarding clearer visibility of measurements (4oz) is noted and will be shared with our team for improvement.
We’re glad to hear you like the ingredients and scent, and we hope that with continued use, the product delivers the results you’re looking for. Everyone’s experience can vary, especially with sensation and effectiveness.
We’re sorry for the inconvenience and would like to make this right. We’d be happy to offer discount or compensation for the issue you experienced. Our goal is to help, regardless of your feedback.
Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com.
We appreciate you bringing this to our attention and are committed to resolving this properly.
------
28 May 2026
Hi Mary,
I’m following up regarding your concern about your recent order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. Please get back to us directly via private message, email us at support@myhirelief.com, or reach out to me directly at aga@nw-proeject.com so we can assist you further and finalize the resolution for your case.
We are ready to help as soon as we hear from you.
Best regards,
Aga
MyHiRelief
Great customer service
I was very impressed with the quick and helpful reply to my email when I had questions about their website. The customer service representative was so nice and helpful and went above and beyond to make sure that I was satisfied. I really love the product Total relief.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Jane,
Thank you so much for your 5-star review! 🌟
We’re thrilled to hear that you had such a positive experience with our customer service team and that your questions were handled quickly and thoughtfully. Going above and beyond for our customers is exactly what we strive for.
It’s also wonderful to know that you love the product—that truly means a lot to us! 😊
If you ever need anything in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
Resolved
The team and CEO at HiRelief were professional and understanding about the misunderstanding concerning my “subscription” and this matter has been well resolved.
Thank you for your time and patience in handling
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Rachel,
I’m truly sorry about your experience—I completely understand how frustrating this must be, especially with multiple unexpected charges, a delayed delivery, and not receiving the support you expected.
Please rest assured that we take this very seriously. Situations involving multiple charges and refund requests require immediate attention, and we are committed to resolving this properly.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your order details, and I will personally:
Ensure your subscription is fully canceled and no further charges occur
Review all March and April charges for accuracy
Process and confirm your refund request under the guarantee, where applicable
Provide a clear update and timeline
We are committed to handling this fairly and restoring your trust through proper resolution.
Warm regards,
Aga
Hi Relief Team
They Charge Twice But Will Give Back If You Ask
Be Aware that your payment info will get charged a 2nd time on the next month although you didn’t ask. It’s hard to tell where that button was, as they force you to watch a 30min video in order to get your order details. They will give your money back immediately if you ask but it’s still an inconvenience. The product smells nice, I’m sure it’s healthy but didn’t see much of a difference for pain management
25. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Bridgette,
I’m truly sorry for your experience—I completely understand how frustrating and disappointing it is to be charged again when you only intended to make a one-time purchase.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
My order
The problem was corrected they seemed to be sincere with apology. I am still waiting on the order it’s in the mail on the way
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Beatrice,
Thank you for your review! 🌟
We’re glad to hear the issue was resolved and that our team’s apology felt sincere—that truly matters to us.
Your order is on its way, and we hope it arrives smoothly. Once you’ve had a chance to receive and try it, we’d love to hear your thoughts! 😊
If there’s anything else you need in the meantime, feel free to reach out—we’re always here to help.
Warm regards,
Aga
Hi Relief Team
This company has major issues with delivery but the product is excellent. They did resolve my complaint by refunding the purchase price.
I ordered product 18 days ago & inspite of reassurances that it has shipped, I am still waiting.
Finally received order after 25 days. HiRelief did refund my payment & told me to keep the product. The jars are only 2oz which is much smaller than depicted. The product is wonderful but the hassle of receiving it isn't worth it. If you're feeling lucky or don't mind waiting weeks for your order, go ahead!! It's really a shame that shipping is such an issue as the product is exceptional.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Gerald,
I’m truly sorry for your experience—I completely understand how frustrating it is to be told your order has shipped and still not receive it.
We want to reassure you that we are not a scam, and this is not the experience we aim to provide. I sincerely apologize for the confusion and delay.
We always strive to give our customers the best experience possible, but sometimes things are out of our control, especially when it comes to carrier-related issues.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
La comunicación fluida y amable de Anna…
La comunicación fluida y amable de Anna como empleada de Total Relief.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Gabriela,
Thank you so much for your review! 🌟
We’re really glad to hear you had a positive experience and appreciated Anna’s smooth and friendly communication—that truly means a lot to our team.
We’ll be sure to pass your kind words along. If you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Good product
The product works. I placed my original order and didn’t realize that when I thought I was making another order as a 1 time purchase it apparently sent my subscription out and I thought my subscription would be charged every 90 days instead of 28 days. It is an excellent product .
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Leslie,
Thank you so much for your review! 🌟
We’re really glad to hear that you find the product excellent and that it’s working well for you—that means a lot to us.
We also appreciate your feedback regarding the subscription timing, and we understand how this can sometimes be confusing. Your input is very helpful as we continue improving clarity in our ordering process.
If you ever need anything or want help adjusting your subscription preferences, we’re always here to support you! 😊
Warm regards,
Aga
Hi Relief Team
I ordered 3 jars of their Total Relief…
I ordered 3 jars of their Total Relief product. Not too long after, I was notified that my second batch was getting ready to ship. I quickly notified them that I'd only made a one-time order so not to ship it. Have been talking with Katherine since then. She apologized for the mixup and offered me options on how to proceed. She treated me very well and was courteous and kind. Good group there!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Randy,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear that Katherine was able to support you so well and resolve the issue smoothly. It’s great to know you felt treated with care and courtesy throughout the process—that’s exactly what we aim for.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
Positive response
Initially I was frustrated with the website and length of time it took. I voiced this in an email and received very positive responses. I’m looking forward to receiving the product and will send my thoughts as well.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Genevieve,
Thank you for your review! 🌟
We really appreciate your honest feedback. We understand how frustrating the website experience can feel at times, and your input helps us continue improving it.
We’re glad to hear our team was able to respond positively and support you—that means a lot to us. We’re excited for you to receive your order and would love to hear your thoughts once you’ve had a chance to try it! 😊
Warm regards,
Aga
Hi Relief Team
Great company and staff
Both Daryl and Andrea were very helpful
Going forward I am able to order as one time purchases
24. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Joanne,
Thank you so much for your review! 🌟
We’re really glad to hear that Daryl and Andrea were able to assist you and provide helpful support—that means a lot to us.
It’s also great to know that your ordering preference has been clarified and you can now proceed with one-time purchases going forward. We appreciate you taking the time to share your experience. 😊
If you ever need anything else, we’re always here to help!
Warm regards,
Aga
Hi Relief Team
Besvarelse fra MyHiRelief
Hi Marizel,
Thank you so much for your review! 🌟
We’re really glad to hear you found our response quick and efficient—that’s exactly what we strive for.
We truly appreciate your feedback, and we’re always here if you need anything in the future! 😊
Warm regards,
Aga
Hi Relief Team
Replyed to my email when said they…
Replyed to my email when said they would great service, very helpful
24. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Iain,
Thank you so much for your review! 🌟
We’re really glad to hear our team responded within the promised timeframe and that you found the support helpful—that’s exactly what we aim for.
We truly appreciate your feedback, and we’re always here if you need anything in the future! 😊
Warm regards,
Aga
Hi Relief Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.