I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Se mere
Virksomheden har svaret
I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top... Se mere
The product helps sore muscles topically after a tiring day but I would never buy anything from this company again. They advertise discounts but charge full price. Their return emails offer a refund b... Se mere
Virksomheden har svaret
I have both my knees and hips replaced but I have still had issues with joint pain in my feet and shoulders. I have issues with taking pain meds and since I have started using Total Relief cream I fin... Se mere
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The website is a little confusing, and I ending with more product than I needed and wanted.
The company was very helpful and refunded me money for the extra products
I love the product, have only used it for a week and I already felt the difference in my feet

Besvarelse fra MyHiRelief
After several unanswered complain mails I sent to "Hi Relief company" due to an order that I placed and paid for on March 16th but never received because they wrote that they could not deliver at my address; I then asked them to cancel the order and send me a full refund.
After 1 month - on April 16th - (and once again several unanswered mails), I finally received a reply "to the point" from a person of "Hi relief" team (Betty), saying that they were very sorry and would return the money paid to my account.
Then on the same day, a person named Aga, introducing himself as CEO & Co-Founder at Hi Relief, "stepped in" and offered me a 20% discount for the order I placed, stating how good their product is....
I do not know whether the product is good or not (the items I ordered were never shipped) and I guess that I will never know.
Aga then wrote that the refund mentioned by the previous person (Betty) had bounced back because their system detected a negative review/feedback from me, he asked me to change my review to positive.
My negative reviews were and are on the lack of service from his team/company, not on the product itself that I never got/tried.
Last week I contacted my bank but they did not yet confirmed the reimbursement; today I contacted my bank again and they confirmed that the full refund had been received.
In one of his last mails, Aga asked me to change my review/critic of the company after they returned the money I paid to 4 or 5 stars.
The fact that the money was returned does not change my opinion on the poor service (or rather lack of service) but, in order to be nice , I have changed my evaluation from 1 star to 2 stars.....
As for the efficiency of the product , I guess I will never know.
Jean-Luc Michel

Besvarelse fra MyHiRelief
My experience was a bit up & down, as I had to email back and forth a bit before I got my order sorted. The problem was I didn't want an ongoing order but I hadn't made that clear, so my order was going to be ongoing. After explaining to Stephanie, one of the staff of MyHiRelief, everything went well. She was very helpful and caring and really helped with the whole misunderstanding regarding my initial order. So thank you very much to Stephanie!

Besvarelse fra MyHiRelief
The ad said 67% off, buy 3 get 3 free. The price shown for that bundle was $ 29.95/ jar. 3 jars would be $90.00 in round numbers. Before confirming the order, you HAD to watch a short video. Somewhere around 30 minutes later ( not what I'd call short) they were trying to upsell me additional products. They finally confirmed the order and I received an email confirmation for the amount of $233.39. I emailed customer support and they gave me an unacceptable explanation that the discount on the 3 jars that I was purchasing was like getting 3 more jars for free. That was not what the ad said. I even took a screenshot of it to see if I missed some small print. Thank goodness I immediately checked my email for the confirmation, since it is not displayed on the website prior to or after their lengthy video. The ad is like a bait and switch and highly deceptive. They did agree to cancel the order and give me a full refund

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Customer service was great. She handled a computer problem extremely well and resolved the problem.

Besvarelse fra MyHiRelief
Charlotte,the representative who assisted me was professional, personable, and genuinely concerned about my needs. She and I had about three exchanges to take care of my issue. I requested that my recurring subscription be suspended until I had an opportunity to actually try the product. She was very understanding and told me that she could suspend the subscription or cancel the subscription, whichever was best for me. She didn’t badger me or try to coerce me to change my mind. She respected and honored.my although, we never spoke, I could hear the warmth she exuded through her kind words. I truly appreciate her and the service she provided!

Besvarelse fra MyHiRelief
This is a scam company.
Do not buy from them.
I ordered 3 jars of there cream and was charged 147 dollars.
I certainly did not order more, but low and behold, I've been charged another 147 dollars for next month's cream.
I don't want there cream and didn't order it.
SCAM COMPANY RIPPING INOCENT PEOPLE OFF.
They know damm well about the recurring payment that is not written clearly and refuse to do anything about it

Besvarelse fra MyHiRelief
I was amazed that Star was able to help me right of the gate. Most of the time you have to go back and forth so many times to get your issue taken care of.
She asked me some questions and the next thing I know, I had an email stating it was all taken care of. No arguments, no going back and forth a million times.

Besvarelse fra MyHiRelief
The customer service gets a five star rating but not everything does. I ordered the buy 2 get one free. I felt the advertisement was very misleading. The price they advertise at is what it cost for each of the jars. It’s a reduced price but really you pay the advertised price for each of the 3 jars. This was very confusing to me.
I contacted the company and after several e-mails going back and forth we came to an agreement and I let them know I think this type of advertisement feel like they are being sneaky. After talking with my daughter she told me that anytime it say a price and buy 2 get one free the price they list you do have to pay for all three. I don’t understand this confusing way but I do feel they should just say X amount for each jar rather then all this buy 2 get one crap.
I have not tried the product yet so I will update after I use it.

Besvarelse fra MyHiRelief
The company(Star) is very responsive to my request and came up with t he a great compromise to solve my situation. Thank you!

Besvarelse fra MyHiRelief
I got my first order as expected but it did not work for my Mom so I just was not going to order it again. Next thing I see is a $39 charge on my credit card for an order. I emailed customer service, told them that not only do I not have a second order I was being charged for I didn’t want it at all so I just needed for her to cancel the order because I certainly didn’t place it. She advised me that it was an automatic recurring charge. So again, i told her that I didn’t want it and that since it was recurring i needed it cancelled completely. She gave 2 options one was that in order to cancel the recurring charged she could only offer me a 20% refund of the second order and the other was to keep the current subscription at a 20% discount going forward. I told her to give me option one because to be honest I never want to ever do business with them again. And to top it all off I never even received the second order. My correspondence with them was solely off of my charge card. This is not the way to do business at all. The recurring charge should be in very bold handwriting and we should have to agree to do that. All I wanted here was for my Mom to try something that seemed promising but the behind the scenes of this transaction was certainly not worth it.
Update!
I am completely satisfied with the correspondence I have had with this company since my review. They reached out immediately with an offer to rectify anything that was wrong. I sent them my paperwork and their solution was very prompt. The CEO was very professional and apologized for the situation. I was impressed with their attitude and prompt handling of my situation to come to a very agreeable end. Thank you so much for helping me feel better about your company.

Besvarelse fra MyHiRelief
After a lot of frustration on how their ordering system works, Aga from HiRelief fixed everything for me. I was very great full to have somebody who worked with me. She was great!

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Customer service was efficient and courteous. Very easy to work with.

Besvarelse fra MyHiRelief
I ordered 1 jar of magnesium nerve cream and was charged for 3 and placed into a subscription I did not request or was even aware of. It appears one has to opt out or automatically get enrolled and the way to opt out is quite "hidden". I received the 3 jars today and they are NOT the product you advertise. These jars have nothing on them indicating they are for nerve pain--false advertising or "bait and switch" at a minimum. I had received this same fake product from Amazon but thought I would get the advertised NERVE cream if I ordered directly from Hi Relief but NO I did not.
I want a refund to my credit card for all payments and to be removed from any subscription you entered me into. I will be following up with my credit card company and the Better Business Bureau. If you have another way to resolve this, please do so.
UPDATE to original review: My concerns as expressed in my earlier review have been well addressed by "Aga" and I am expecting a refund and cancellation of the subscription. The resolution was very prompt and inclusive of my concerns. Other companies should offer the same quality of response!

Besvarelse fra MyHiRelief
This is my 2nd time Cancelling the cream. Relief and I was shocked when I’m sent âne-mail that another one was on its way. But Misty came to my rescue. She worked Magic with her computer and now it’s been Cancelled and no further Charges. Thank you Misty plus your promptness in this matter to help me. Enjoy your day

Besvarelse fra MyHiRelief
As advertised, the product works for me. I have trouble falling asleep with my feet and legs numb and painful.So I just rub a little on and within twenty minutes, I'm asleep. The staff in the office was very cooperative to at letting me order as needed. It's been a good experience!

Besvarelse fra MyHiRelief
The product is superior. A lot of thought went into it. We will continue to suggest it to our friends.

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This product wasn't quite right for me, and you made it so easy to cancel my subscription. Your very prompt, courteous, and generous assistance were deeply appreciated. Thank you!

Besvarelse fra MyHiRelief
I ordered one jar of your Total Relief Cream costing only 47.00. You charged me over 127.00. That is extortion. I disputed that. Correct that on my cards immediately, understand or I will put it out there all over Facebook how you scam people with videos to buy your products. I didn't order no magnesium pills or foot massagers. So once again correct your mistake on my cards immediately. No joke.

Besvarelse fra MyHiRelief
I tried ordering and told me it was declined. So I did it again. Now I have two orders coming but at different pricing exact same thing. By the time it was noticed with the company too late to stop it. Customer service was very professional with their response and gave me a refund on both orders. Just don’t try again for a few days to make sure it didn’t or did go through. I only received one confirmation for the second one. Just longer before I have to order.

Besvarelse fra MyHiRelief
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.