MyHiRelief Anmeldelser 488

Besvarelse fra MyHiRelief

For 16 timer siden

Hi Colleen,

Thank you for taking the time to update your review and share your resolution experience. We’re glad to hear that the matter was resolved and that a refund was provided following your previous concern.

We truly appreciate your willingness to revisit your feedback and acknowledge the outcome. Our team always aims to address issues fairly and ensure customers feel supported throughout the process.

Thank you again for your time, understanding, and for giving us the opportunity to resolve your concern.

Best regards,

Hi Relief Team

Besvarelse fra MyHiRelief

For 1 dag siden

Hi Kristine,

Thank you for sharing your concerns and experience. We completely understand how frustrating and upsetting this situation has been, especially after following the return instructions and sending the products back.

We would like to clarify that recurring shipments may occur when a subscription option is selected during checkout for discounted member pricing and convenience. All orders are processed directly through our secure online system and require confirmation during purchase. That said, we understand how subscription selections can sometimes be overlooked during the checkout process.

We also appreciate you taking the time to return the products as requested. In some cases, refunds cannot be finalized until the returned items are received, inspected, and processed by the returns department, which may take additional business days depending on carrier delivery and warehouse processing timelines.

Since the chargeback process has been initiated through PayPal, they are now managing the dispute. Our ability to intervene or issue a direct refund is paused while their investigation is ongoing.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you for bringing this matter to our attention.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 1 dag siden

Hi Stephen,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel when the checkout process, pricing structure, and additional offers do not align with your expectations.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, handling fee included, tax not included
· Effective price per jar: $34.95/jar


This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $ 69.95 + $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue. The total comes to $126.94, including sales tax, handling fee, and package insurance.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

I hope this clarifies the confusion.

We also want to reassure you that HiRelief is a legitimate business committed to assisting customers and addressing concerns professionally. We regret that your support experience did not meet your expectations and appreciate you bringing this matter to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 17 timer siden

Hi Rachel,

Thank you for sharing your experience and kind feedback. We’re glad to hear that our team was able to respond quickly and support you, even over the weekend.

Providing timely and helpful assistance is something we strive for, and it’s great to know this made a positive impression on your experience with us.

We truly appreciate your support and your time in leaving this review.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 16 timer siden

Hi Mario,

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to provide helpful and understanding support, even though you ultimately decided not to complete your purchase.

We truly appreciate your kind words about our customer service, and it means a lot to the team to know that our support made a positive impression on you.

Thank you again for your time and thoughtful feedback.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 17 timer siden

Hi Roger,

Thank you for taking the time to share your experience and feedback. We’re glad to hear that our customer service team was able to assist you and provide clarity regarding your order status.

We understand your concerns regarding the upsell videos and the time involved during the checkout process. These optional promotional steps are intended to present additional product offers and savings opportunities, though we recognize how they may feel time-consuming or unexpected in practice.

We also appreciate your understanding regarding the delay in fulfillment due to higher-than-expected order volume. While we always aim for timely delivery, occasional delays can occur during peak demand periods, and we’re glad our team was able to keep you informed.

Thank you again for your feedback and for giving us the opportunity to assist you. We appreciate your support and look forward to serving you again in the future.

Best regards,

Aga
Hi Relief Team