MyHiRelief Anmeldelser 486

Besvarelse fra MyHiRelief

Opdateret for 2 dage siden

Hi Claire,

Thank you for sharing your feedback and experience. We completely understand how frustrating and disappointing it must have been to wait such a long time for your order and feel dissatisfied with the communication and resolution process throughout that period.

I truly thought we had resolved this properly after explaining everything and providing you with compensation for the delay. It is disappointing, as we always do our best to keep our promises in good faith.

We acknowledge that processing took longer than usual. Due to a recent surge in demand, our fulfillment centers experienced delays beyond our normal schedule. Our team worked hard to get your order delivered, and we were transparent with you about the timeline while also issuing compensation for the inconvenience caused and to show you that we value your satisfaction above all else.

We held up our end of the agreement completely, so it is truly disheartening to see this feedback after we did everything we promised. We only ask for the same honesty and respect that we always give to our customers.

That said, we are constantly improving our processes to serve everyone better. Thank you for sharing your experience.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 18 timer siden

Hi Danny,

Thank you so much for sharing your positive feedback. We’re really glad to hear that your order arrived safely and in good condition.

It means a lot to know the product is being considered to help support your mother’s comfort, and we truly appreciate you taking the time to leave this review.

Thank you for your trust in HiRelief and for your support.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 18 timer siden

Hi Marlene,

Thank you for sharing your experience and feedback. We’re truly glad to hear that Total Relief has been helpful in providing comfort for your pain and for supporting your daily foot massage routine.

We also appreciate you taking the time to share a bit about your health journey, and we hope your upcoming appointment with your podiatrist brings you helpful answers and further clarity regarding your nerve concerns.

Thank you again for your trust, support, and for taking the time to leave this review.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 2 dage siden

Hi Deborah,

Thank you for bringing your concerns to our attention. We understand how upsetting and frustrating it can feel to see a charge processed after believing the order had been canceled.

We would like to clarify that charges may still appear if an order had already entered processing before the cancellation request was fully completed. That said, we completely understand your concern, especially since you did not receive the products and are expecting the matter to be resolved promptly.

As per our policy, once an order has been placed, we are unable to accommodate cancellation requests" due to swift order processing.

According to our logistics team, your package is currently moving through our international network and is progressing toward the next shipping hub. Tracking will update automatically as soon as it reaches the next checkpoint.

At this time, the delivery is still within the estimated arrival window (7-28 days)

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 2 dage siden

Hi there,

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when promotional offers and pricing structures do not align with your expectations.

We would like to clarify that the promotional bundle pricing shown during checkout reflects discounted package pricing rather than separate individual jar pricing. Depending on the package selected, taxes, shipping, subscription discounts, or optional offers accepted during checkout may also affect the final total before order confirmation. All purchases are completed through our secure online checkout system and require confirmation before submission.

Regarding the 90-day guarantee, unopened products are generally eligible under the return policy guidelines due to product safety, quality control, and consumable product standards. That said, we understand your frustration regarding the policy expectations and appreciate you bringing this feedback forward.

We also want to reassure you that HiRelief is a legitimate business committed to supporting customers and addressing concerns professionally. Feedback like yours helps us continue improving transparency and communication throughout the customer experience.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can investigate the matter promptly and assist with an appropriate resolution under the 90-day guarantee

Best regards,

Aga
Hi Relief team

Besvarelse fra MyHiRelief

For 2 dage siden

Hi Lucia,

Thank you for taking the time to share your honest experience with Total Relief. We truly appreciate your openness and understand how challenging it can be managing ongoing discomfort associated with neuropathy and fibromyalgia.

While many customers report positive experiences with the product, we also recognize that results may vary from person to person depending on individual conditions, consistency of use, and severity of symptoms. We truly appreciate you giving the product a fair attempt and sharing your experience openly.

We’d love to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference.

Your feedback is valuable to us and helps us continue improving both customer expectations and product experience moving forward. Thank you again for your support and for sharing your experience with HiRelief.

Our support team has already reached out via email to provide you with tailored guidance to achieve results.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 2 dage siden

Hi Eduardo!

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when the final order amount appears different from what was initially expected during checkout.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

Here’s the breakdown.

· Regular price per jar: $69.95
· Bundle: 6 jars for $220.18 total, handling fee included, tax not included
· Effective price per jar: $34.95

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $220.18 rather than $69.95 x 3 for 3 jars.

There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 2 dage siden

Hi Billie!

Thank you for sharing your concerns and experience. We understand how frustrating and stressful this situation must have felt, especially when you believed the order process had not been completed and later saw the charge reflected on your account.

We also want to clarify that our support team remains active and available through email support channels, and we would appreciate the opportunity to review your account directly to confirm the order status, billing activity, and any applicable subscription settings.

I want to clarify exactly how this promotion works.

The “Buy 3, Get 3 Free” offer is based on the total bundle price.

Here’s the breakdown.

· Regular price per jar: $69.95
· Bundle: 6 jars for $220.18 total, handling fee included, tax not included
· Effective price per jar: $34.95

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $220.18 rather than $69.95 x 3 for 3 jars.

There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 2 dage siden

Hi there,

Thank you for sharing your concerns and experience. We understand how frustrating this situation has been, especially regarding the return request, PayPal dispute process, and expectations surrounding the guarantee policy.

We would like to clarify that our intention in requesting direct communication outside of the PayPal dispute process was to assist in resolving the matter more efficiently and personally through our support team. At no point is it our intention to ignore customer concerns or avoid honoring legitimate requests.

Regarding pricing, transactions processed through PayPal may display according to the customer’s local currency conversion settings or PayPal account configuration, while product pricing on the website is listed in USD. That said, we understand how this may have caused confusion regarding the final billed amount.

We also want to reassure you that HiRelief is a legitimate business committed to assisting customers and addressing concerns professionally. We understand your disappointment with the experience and appreciate you bringing these concerns to our attention.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so we can review the current status of your request and continue working toward resolution.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 19 timer siden

Hi Tony,

Thank you so much for sharing your positive experience. We’re really glad to hear that Total Relief has been helping ease your shoulder and back pain.

It means a lot to our team to know the product is making a difference for you, and we truly appreciate you taking the time to leave this review and share your feedback.

Thank you for your support and for choosing HiRelief.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

Opdateret for 3 dage siden

Hi Baf,

Thank you for sharing your honest feedback. We understand how disappointing it can feel when a product does not provide the level of relief you were hoping for.

While many customers report positive experiences with the product, we also recognize that results may vary from person to person depending on individual conditions, consistency of use, and severity of symptoms. We truly appreciate you giving the product a fair attempt and sharing your experience openly.

We’d love to offer personalized guidance to help you maximize the benefits of the product—sometimes, small adjustments can make a big difference.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can personally assist you under the 90-day Money Back Guarantee.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 3 dage siden

Hi Peter,

Thank you for taking the time to share your concerns. We understand how frustrating this experience has been, particularly regarding the product appearance, communication expectations, and subscription concerns.

We would first like to clarify that our cream jars does contain the full 4 oz of Total Relief cream. They are filled by measured weight, not by the visual appearance of the container. Because of the formulation and manufacturing process, some air space in the jar is completely normal and helps maintain product consistency and stability during shipping and handling.

Regarding the PayPal matter, our team’s intention in reaching out was to continue assisting and working toward resolution directly. At no point is assistance intended to mislead customers or avoid resolving legitimate concerns. We understand your disappointment if the follow-up experience did not meet your expectations.

We would also like to clarify that subscription options are presented during checkout to provide customers with discounted member pricing and convenience for recurring shipments. All purchases are completed directly through our secure online ordering system and require customer confirmation during checkout. That said, we completely understand how subscription selections can sometimes be overlooked during the process.

Since the chargeback process has been initiated through PayPal, they are now managing the dispute. Our ability to intervene or issue a direct refund is paused while their investigation is ongoing.

To resolve this most effectively, you will need to continue working directly with PayPal. They will guide you through their process, and any further updates or resolutions regarding the payment will come from them. Please refer to your PayPal dispute resolution center or contact their customer support for the next steps.

We will fully cooperate with PayPal's investigation should they reach out to us. I will monitor the case closely and provide you with updates. Rest assured, we will resolve this for you once we receive a decision from your payment provider.

Kind Regards

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 3 dage siden

Hi Lynn,

Thank you for sharing your concerns and experience. We understand how upsetting and frustrating this situation has been, particularly regarding the final order amount, cancellation timing, and refund expectations.

We would like to clarify that all orders are placed directly through our secure online checkout system, where customers are required to review and confirm their selections before submission. Additional promotional offers shown during checkout are optional and can affect the final order total if accepted. That said, we completely understand how the checkout flow and promotional process may sometimes feel overwhelming or confusing.

Regarding the cancellation request, once an order has already entered processing or shipment preparation, our fulfillment team may no longer be able to stop the shipment in time. This is why return procedures may sometimes be required after delivery. We also want to clarify that HiRelief does not engage in unauthorized billing practices, and our support team has continued communicating with you regarding the available options and resolution process.

We understand your frustration regarding return shipping costs and your decision to involve your financial institution. Our goal remains to work toward resolving concerns fairly and professionally whenever possible.


We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can personally assist you.

Kind Regards

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 3 dage siden

Hi J Dub,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel to cancel an order shortly after purchase and then wait for the refund to reflect back into your account.

We would like to clarify that once a refund is processed from our end, the timeline for the funds to appear is dependent on the customer’s financial institution or card provider. Most refunds typically reflect within 7–10 business days, excluding weekends and bank processing times. While the order was canceled promptly, the banking timeline itself is unfortunately outside of our direct control once the refund has been submitted.

Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively.

That said, we completely understand your disappointment regarding the experience and appreciate you bringing your concerns to our attention. If you have not yet seen the refund reflected after the standard processing window, we recommend contacting your financial institution directly, as they may be able to provide additional visibility regarding pending refund timelines.

We can't seem to locate your information in our system and need it to assist you further. Please get in touch with us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can personally investigate the matter promptly and assist with an appropriate resolution.

Kind Regards

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 3 dage siden

Hi Brenda,

Thank you for taking the time to share your experience and timeline details. We completely understand how frustrating it is to receive a tracking number while seeing limited movement updates on the carrier side, especially after waiting longer than expected for your order.

While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control—such as carrier-related issues.

We would like to clarify that once a shipping label is created, there can occasionally be a delay before the carrier performs the initial scan and updates the tracking system, particularly during periods of high order volume and fulfillment backlog. This may result in tracking statuses remaining on “label created” until the carrier officially receives and processes the package within their network.

We also appreciate your patience while our team continued providing updates regarding the fulfillment delay and shipment status. Please know that HiRelief is committed to fulfilling customer orders, and delays related to fulfillment volume or carrier processing are never intended to mislead customers.

That said, we completely understand your disappointment regarding the extended timeline and communication experience. Our team would still appreciate the opportunity to continue assisting you directly and reviewing the most current shipment status on your order.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 3 dage siden

Hi Rick,

Thank you so much for sharing your wonderful experience with Total Relief. We’re truly happy to hear that both you and your husband are experiencing meaningful relief for your back and knee discomfort and that the product has made such a positive difference for you both.

It means a lot to us that after trying your first jar, you felt confident enough to order more and recommend the product to others. We also appreciate your patience regarding the shipping timeline and are glad the tracking updates helped keep you informed throughout the process.

Thank you again for your trust, support, and kind recommendation of HiRelief.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

Opdateret for 3 dage siden

Hi Thomas,

Thank you so much for your wonderful feedback and kind words. We’re truly happy to hear that you had an excellent support experience and found our team courteous and knowledgeable throughout the process.

We’re also incredibly grateful to hear that you found the product exceptional and outstanding. Feedback like yours means a great deal to our team and motivates us to continue providing the highest level of customer care and product quality possible.

Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Catherine,

Thank you for sharing your feedback and for acknowledging that you found the product helpful.

We understand your concern regarding the recurring charges and would like to clarify that customers do have the option to choose either a one-time purchase or a subscription plan during checkout. The subscription option is selected by many customers because it provides the deepest discount and member pricing, which automatically generates future monthly orders unless canceled.

All orders are placed directly through our secure online checkout system, and purchases cannot be manually created or submitted by our team on behalf of customers. Each order requires the information and selections to be entered and confirmed during the checkout process. That said, we completely understand how subscription selections or promotional offers can sometimes be overlooked, especially during a fast-moving checkout experience.

Feedback like yours is important and helps us continue reviewing ways to improve checkout clarity and overall customer transparency moving forward. We appreciate you bringing your concerns to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Debbie,

Thank you for bringing your concerns to our attention. We understand how frustrating and stressful it can feel when an order total appears higher than expected or when duplicate charges are suspected.

We would like to clarify that all orders are processed through a secure customer-completed checkout system, and in some situations duplicate pending authorizations or repeated checkout attempts may appear depending on payment processing or banking verification activity. That said, we completely understand your concern and would appreciate the opportunity to review the account directly.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 6 dage siden

Hi Alice,

Thank you for sharing your concerns. We understand how frustrating it must have been to receive a product that appeared different from what you expected while also dealing with concerns regarding recurring shipments and communication.

Regarding the variation in color, slight differences may occasionally occur between production batches without affecting the quality or intended use of the product. That said, we completely understand why you wanted clarification from the support team.

We would also like to clarify that recurring shipments are tied to subscription selections made during checkout for discounted pricing and convenience. However, we understand that these selections may sometimes be overlooked during the ordering process, and feedback like yours is important in helping us improve checkout clarity and communication moving forward.

Our team would still appreciate the opportunity to review your account directly, confirm the subscription status, and assist with any remaining concerns regarding future shipments or communication.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so we can investigate the matter promptly and assist with an appropriate resolution.

We appreciate you bringing this matter to our attention.

Best regards,

Aga
Hi Relief team