MyHiRelief Anmeldelser 496

Besvarelse fra MyHiRelief

For 3 dage siden

Hi Tony,

Thank you so much for sharing your positive experience. We’re really glad to hear that Total Relief has been helping ease your shoulder and back pain.

It means a lot to our team to know the product is making a difference for you, and we truly appreciate you taking the time to leave this review and share your feedback.

Thank you for your support and for choosing HiRelief.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

Opdateret for 5 dage siden

Hi Baf,

Thank you for sharing your honest feedback. We understand how disappointing it can feel when a product does not provide the level of relief you were hoping for.

While many customers report positive experiences with the product, we also recognize that results may vary from person to person depending on individual conditions, consistency of use, and severity of symptoms. We truly appreciate you giving the product a fair attempt and sharing your experience openly.

We’d love to offer personalized guidance to help you maximize the benefits of the product—sometimes, small adjustments can make a big difference.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can personally assist you under the 90-day Money Back Guarantee.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Peter,

Thank you for taking the time to share your concerns. We understand how frustrating this experience has been, particularly regarding the product appearance, communication expectations, and subscription concerns.

We would first like to clarify that our cream jars does contain the full 4 oz of Total Relief cream. They are filled by measured weight, not by the visual appearance of the container. Because of the formulation and manufacturing process, some air space in the jar is completely normal and helps maintain product consistency and stability during shipping and handling.

Regarding the PayPal matter, our team’s intention in reaching out was to continue assisting and working toward resolution directly. At no point is assistance intended to mislead customers or avoid resolving legitimate concerns. We understand your disappointment if the follow-up experience did not meet your expectations.

We would also like to clarify that subscription options are presented during checkout to provide customers with discounted member pricing and convenience for recurring shipments. All purchases are completed directly through our secure online ordering system and require customer confirmation during checkout. That said, we completely understand how subscription selections can sometimes be overlooked during the process.

Since the chargeback process has been initiated through PayPal, they are now managing the dispute. Our ability to intervene or issue a direct refund is paused while their investigation is ongoing.

To resolve this most effectively, you will need to continue working directly with PayPal. They will guide you through their process, and any further updates or resolutions regarding the payment will come from them. Please refer to your PayPal dispute resolution center or contact their customer support for the next steps.

We will fully cooperate with PayPal's investigation should they reach out to us. I will monitor the case closely and provide you with updates. Rest assured, we will resolve this for you once we receive a decision from your payment provider.

Kind Regards

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Lynn,

Thank you for sharing your concerns and experience. We understand how upsetting and frustrating this situation has been, particularly regarding the final order amount, cancellation timing, and refund expectations.

We would like to clarify that all orders are placed directly through our secure online checkout system, where customers are required to review and confirm their selections before submission. Additional promotional offers shown during checkout are optional and can affect the final order total if accepted. That said, we completely understand how the checkout flow and promotional process may sometimes feel overwhelming or confusing.

Regarding the cancellation request, once an order has already entered processing or shipment preparation, our fulfillment team may no longer be able to stop the shipment in time. This is why return procedures may sometimes be required after delivery. We also want to clarify that HiRelief does not engage in unauthorized billing practices, and our support team has continued communicating with you regarding the available options and resolution process.

We understand your frustration regarding return shipping costs and your decision to involve your financial institution. Our goal remains to work toward resolving concerns fairly and professionally whenever possible.


We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can personally assist you.

Kind Regards

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi J Dub,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel to cancel an order shortly after purchase and then wait for the refund to reflect back into your account.

We would like to clarify that once a refund is processed from our end, the timeline for the funds to appear is dependent on the customer’s financial institution or card provider. Most refunds typically reflect within 7–10 business days, excluding weekends and bank processing times. While the order was canceled promptly, the banking timeline itself is unfortunately outside of our direct control once the refund has been submitted.

Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively.

That said, we completely understand your disappointment regarding the experience and appreciate you bringing your concerns to our attention. If you have not yet seen the refund reflected after the standard processing window, we recommend contacting your financial institution directly, as they may be able to provide additional visibility regarding pending refund timelines.

We can't seem to locate your information in our system and need it to assist you further. Please get in touch with us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can personally investigate the matter promptly and assist with an appropriate resolution.

Kind Regards

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Brenda,

Thank you for taking the time to share your experience and timeline details. We completely understand how frustrating it is to receive a tracking number while seeing limited movement updates on the carrier side, especially after waiting longer than expected for your order.

While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control—such as carrier-related issues.

We would like to clarify that once a shipping label is created, there can occasionally be a delay before the carrier performs the initial scan and updates the tracking system, particularly during periods of high order volume and fulfillment backlog. This may result in tracking statuses remaining on “label created” until the carrier officially receives and processes the package within their network.

We also appreciate your patience while our team continued providing updates regarding the fulfillment delay and shipment status. Please know that HiRelief is committed to fulfilling customer orders, and delays related to fulfillment volume or carrier processing are never intended to mislead customers.

That said, we completely understand your disappointment regarding the extended timeline and communication experience. Our team would still appreciate the opportunity to continue assisting you directly and reviewing the most current shipment status on your order.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Rick,

Thank you so much for sharing your wonderful experience with Total Relief. We’re truly happy to hear that both you and your husband are experiencing meaningful relief for your back and knee discomfort and that the product has made such a positive difference for you both.

It means a lot to us that after trying your first jar, you felt confident enough to order more and recommend the product to others. We also appreciate your patience regarding the shipping timeline and are glad the tracking updates helped keep you informed throughout the process.

Thank you again for your trust, support, and kind recommendation of HiRelief.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

Opdateret for 5 dage siden

Hi Thomas,

Thank you so much for your wonderful feedback and kind words. We’re truly happy to hear that you had an excellent support experience and found our team courteous and knowledgeable throughout the process.

We’re also incredibly grateful to hear that you found the product exceptional and outstanding. Feedback like yours means a great deal to our team and motivates us to continue providing the highest level of customer care and product quality possible.

Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief team

Besvarelse fra MyHiRelief

For 7 dage siden

Hi Catherine,

Thank you for sharing your feedback and for acknowledging that you found the product helpful.

We understand your concern regarding the recurring charges and would like to clarify that customers do have the option to choose either a one-time purchase or a subscription plan during checkout. The subscription option is selected by many customers because it provides the deepest discount and member pricing, which automatically generates future monthly orders unless canceled.

All orders are placed directly through our secure online checkout system, and purchases cannot be manually created or submitted by our team on behalf of customers. Each order requires the information and selections to be entered and confirmed during the checkout process. That said, we completely understand how subscription selections or promotional offers can sometimes be overlooked, especially during a fast-moving checkout experience.

Feedback like yours is important and helps us continue reviewing ways to improve checkout clarity and overall customer transparency moving forward. We appreciate you bringing your concerns to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

For 7 dage siden

Hi Debbie,

Thank you for bringing your concerns to our attention. We understand how frustrating and stressful it can feel when an order total appears higher than expected or when duplicate charges are suspected.

We would like to clarify that all orders are processed through a secure customer-completed checkout system, and in some situations duplicate pending authorizations or repeated checkout attempts may appear depending on payment processing or banking verification activity. That said, we completely understand your concern and would appreciate the opportunity to review the account directly.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Alice,

Thank you for sharing your concerns. We understand how frustrating it must have been to receive a product that appeared different from what you expected while also dealing with concerns regarding recurring shipments and communication.

Regarding the variation in color, slight differences may occasionally occur between production batches without affecting the quality or intended use of the product. That said, we completely understand why you wanted clarification from the support team.

We would also like to clarify that recurring shipments are tied to subscription selections made during checkout for discounted pricing and convenience. However, we understand that these selections may sometimes be overlooked during the ordering process, and feedback like yours is important in helping us improve checkout clarity and communication moving forward.

Our team would still appreciate the opportunity to review your account directly, confirm the subscription status, and assist with any remaining concerns regarding future shipments or communication.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so we can investigate the matter promptly and assist with an appropriate resolution.

We appreciate you bringing this matter to our attention.

Best regards,

Aga
Hi Relief team

Besvarelse fra MyHiRelief

For 5 dage siden

Hi Robert,

Thank you so much for taking the time to share such an incredible experience with Total Relief. We’re truly grateful to hear that the cream has helped provide comfort for your restless legs and improved your ability to sleep peacefully through the night.

Knowing that you were able to experience noticeable relief so quickly and reduce reliance on other treatments means so much to our team. Stories like yours are exactly why we remain committed to helping customers find comfort and better rest.

Your thoughtful recommendation and kind words are deeply appreciated, and we’re honored to be part of your wellness journey. Thank you again for your trust, support, and for sharing your experience with others.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Kristi,

Thank you for sharing your experience and concerns. We understand how stressful and frustrating it can feel when the final order total differs from what you expected, especially when dealing with a larger purchase amount.

We want to clarify that our support team remains active and available via email. We believe the full context of this situation may not be completely reflected in the review, and we would welcome the opportunity to discuss this privately to ensure all details are clearly understood.

We also would like to clarify that the additional videos shown during checkout are promotional offers presented before final confirmation, and customers are not required to accept additional products in order to complete their purchase.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We appreciate your patience and the opportunity to clarify the matter further.

Best regards,

Aga
Hi Relief team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Denise,

Thank you for bringing your concerns to our attention. We understand how frustrating it can feel to see a charge processed without yet receiving the expected order confirmation or shipping updates.

In some cases, confirmation emails may experience delays or may be filtered into spam or junk folders, or there may be an error with the email address. Please know that charges are only processed after an order is successfully submitted through our secure checkout system.

We also want to clarify that our support team remains active and available via email. We believe the full context of this situation may not be completely reflected in the review, and we would welcome the opportunity to discuss this privately to ensure all details are clearly understood.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so we can investigate the matter promptly and assist with an appropriate resolution.

We appreciate your patience and the opportunity to clarify the matter further.

We're ready to help as soon as we have that!

Best regards,

Aga

Besvarelse fra MyHiRelief

Opdateret den 16. maj 2026

Hi Robyn,

Thank you for taking the time to share your experience in detail. We understand how frustrating and overwhelming the checkout experience felt for you, especially regarding the promotional pricing, additional offers presented after checkout, and the final order total you received.

I want to clarify exactly how this promotion works.

The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, excluding tax
· Effective price per jar: $34.95/jar

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $69.95+ $69.95 for two jars.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

Please note that all orders are placed directly through our secure online system, meaning we do not manually create or place orders on your behalf. You are required to enter and confirm all necessary information during checkout. That said, we completely understand how this option can sometimes be overlooked.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi K. Roberts,

Thank you so much for your amazing feedback and five-star review. We’re very happy to hear that our customer support team was able to respond quickly, resolve your concern efficiently, and provide a pleasant experience throughout the process.

We understand how important order confirmation and clear communication are, and we’re glad the team was able to put your mind at ease. Your kind words truly mean a lot to us.

Thank you again for your trust and support of Hi Relief.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Adrienne,

Thank you for bringing your concerns to our attention. We understand how upsetting it can be to see a recurring charge when you believed your subscription had already been canceled.

After reviewing the account, our support team was unable to locate a completed cancellation request prior to the recurring order being processed. However, we can confirm that our team has already reached out to you directly by email to assist further and review the matter with you.

We would also like to clarify that HiRelief does not engage in unauthorized billing practices, and all recurring shipments are connected to subscription selections made during checkout for discounted member pricing. That said, we completely understand your frustration and would still appreciate the opportunity to resolve the matter directly with you.

Please respond to the support email sent by our team or contact us directly at support@myhirelief.com or contact me directly at aga@nw-project.com so we can continue assisting you promptly and review the available options regarding your account.

We appreciate you bringing this to our attention.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Marty,

Thank you for sharing your concerns. We understand how frustrating it can feel when there is confusion regarding promotional offers, recurring orders, and communication attempts.

To clarify: subscription options are linked to our discounted promotional pricing, giving you access to our lowest rates and exclusive member pricing. When selected, this automatically generates a new order every month. All orders are placed directly through our secure online system — we do not manually create or place orders on behalf of customers. Every purchase requires you to enter and confirm all necessary details during checkout. That said, we completely understand how this option can sometimes be overlooked.

We also want to clarify that our support team remains active and available through email support channels, and we would appreciate the opportunity to review your account directly to confirm the order status, billing activity, and any applicable subscription settings.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so we can investigate the matter promptly and assist with an appropriate resolution.

We appreciate you bringing this to our attention.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Barbara,

Thank you for taking the time to share your experience and detailed feedback. We understand how frustrating the ordering complications, duplicate attempts, and shipping coordination issues must have been, especially with address verification and delivery instructions.

We’re very happy to hear that Marcus was able to assist you throughout the process and help resolve the concerns each time. Your kind recognition of his efforts truly means a lot, and we’ll be sure to share your feedback with him and the team.

We also appreciate your honest feedback regarding the shipping carrier experience. While shipping partners operate independently once packages are in transit, feedback like yours is important and helps us continue reviewing ways to improve the overall delivery experience for our customers.

Thank you again for your patience, trust, and support of Hi Relief.

Best regards,

Aga
Hi Relief Team

Besvarelse fra MyHiRelief

16. maj 2026

Hi Mary,

Thank you so much for sharing your wonderful experience with HiRelief. We’re truly happy to hear that the cream has helped provide relief from the pain and burning in your feet and that you’re finally able to enjoy a full night’s sleep again.

Feedback like yours means so much to our team, and we greatly appreciate you taking the time to share your results. Wishing you continued comfort and relief, and thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team