First off I must thank Aga for straightening out a few issues I had. The only reason I had problems was regarding unauthorized shipping but she quickly resolved my concerns. Quite frankly this does w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased three bottles of this product, but didn't receive any email acknowledging receipt, so I called the company, only to realize a mistake was made with my email address. This was immediately c... Se mere
My concerns were addressed in a timely manner. The jars in your advertisement were of normal size, however what a received in my order were sample size bottles. Not worth the cost incurred for this sm... Se mere
Virksomheden har svaret
I have had issues with erroneous orders. I have never been able to make telephone contact, nor have I ever received a response to my many comments made on the “Contact Us” section of the web site. I a... Se mere
Virksomheden har svaret
3,7
Middel
563 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The representative who assisted me at HiRelief, was…
Charlotte,the representative who assisted me was professional, personable, and genuinely concerned about my needs. She and I had about three exchanges to take care of my issue. I requested that my recurring subscription be suspended until I had an opportunity to actually try the product. She was very understanding and told me that she could suspend the subscription or cancel the subscription, whichever was best for me. She didn’t badger me or try to coerce me to change my mind. She respected and honored.my although, we never spoke, I could hear the warmth she exuded through her kind words. I truly appreciate her and the service she provided!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Susie,
Thank you so much for your thoughtful and heartfelt review! 🌟
We’re truly delighted to hear that Charlotte provided you with such a positive experience. Treating customers with understanding, respect, and genuine care is exactly the standard we strive for, and it’s wonderful to know that her warmth and professionalism came through so clearly in your interactions. 😊
We especially appreciate your recognition that she respected your decision without pressure or coercion. Making sure our customers feel heard and comfortable with their choices is very important to us.
I’ll be sure to personally share your kind words with Charlotte—this will absolutely make her day!
Thank you again for your trust, support, and generosity in sharing your experience.
Warm regards,
Aga
Hi Relief Team
This is a scam company.
This is a scam company.
Do not buy from them.
I ordered 3 jars of there cream and was charged 147 dollars.
I certainly did not order more, but low and behold, I've been charged another 147 dollars for next month's cream.
I don't want there cream and didn't order it.
SCAM COMPANY RIPPING INOCENT PEOPLE OFF.
They know damm well about the recurring payment that is not written clearly and refuse to do anything about it
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Warren,
I’m really sorry to hear about your experience—I understand how upsetting it is to see a second charge when you didn’t intend to place another order.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
We also want to be clear that we do not operate as a scam. All charges are linked to an order created through checkout, and we work to resolve any concerns fairly.
I hope this clarifies your confusion.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
------
28 May 2026
Hi Warren,
I’m following up regarding your concern about your recent order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. Please get back to us directly via private message, email us at support@myhirelief.com, or reach out to me directly at aga@nw-proeject.com so we can assist you further and finalize the resolution for your case.
We are ready to help as soon as we hear from you.
Best regards,
Aga
MyHiRelief
I was amazed that Star was able to help in such a quick manner.
I was amazed that Star was able to help me right of the gate. Most of the time you have to go back and forth so many times to get your issue taken care of.
She asked me some questions and the next thing I know, I had an email stating it was all taken care of. No arguments, no going back and forth a million times.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Susan,
Thank you so much for your wonderful review! 🌟
We’re incredibly happy to hear that Star was able to assist you quickly and make the process smooth and stress-free. Providing fast, straightforward support without unnecessary back-and-forth is exactly the experience we strive to give every customer. 😊
I’ll be sure to share your kind words with Star—she’ll truly appreciate it!
Thank you again for your support and for taking the time to share your experience with us.
Warm regards,
Aga
Hi Relief Team
Great Customer Service.
Well in fortunately I had to remove the stars. I finally received my product total relief and wow this is crazy. The jar is tiny tiny. Very miss leading.
Then I opened a jar and 1/4 the jar was missing. So since I opened it I figure I might as well give it a try. So far nothing feels better or is improving.
I truly belief this is a scam and no matter how much I put on and for how long I will not get any relief at all.
I do NOT recommend this product or this company to anyone.
Below is what I wrote after I talked to CEO and I laughed when I read another post say the CEO messed them and it was a man. The person who contacted me was a women. Not sure who is if either were the CEO/ co founder. Save your money don’t give it to these people. Also the ? “CEO” did tell me she would refund 1/2 my money after I changed my review to a
5 star. I should have known then not to do it.
The customer service gets a five star rating but not everything does. I ordered the buy 2 get one free. I felt the advertisement was very misleading. The price they advertise at is what it cost for each of the jars. It’s a reduced price but really you pay the advertised price for each of the 3 jars. This was very confusing to me.
I contacted the company and after several e-mails going back and forth we came to an agreement and I let them know I think this type of advertisement feel like they are being sneaky. After talking with my daughter she told me that anytime it say a price and buy 2 get one free the price they list you do have to pay for all three. I don’t understand this confusing way but I do feel they should just say X amount for each jar rather then all this buy 2 get one crap.
I have not tried the product yet so I will update after I use it.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Tami,
Thank you for sharing your concern—I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
I can confirm that you selected the “Buy 2, Get 1 Free” and a one-time purchase at $39.95 per jar, while the subscription price is $34.95 per jar.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $125.85 total (Excluding Sales Tax)
· Effective price per jar: $39.95/jar
This means that the $39.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $125.85 rather than $68 + $68 for two jars. That said, we completely understand how this structure can sometimes be overlooked.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
I hope this clarifies your confusion.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
The company(Star) is very responsive to…
The company(Star) is very responsive to my request and came up with t he a great compromise to solve my situation. Thank you!
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Robert,
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that our team was able to respond quickly and work with you toward a solution that felt fair and helpful. Finding the right resolution for our customers is always our goal, so your feedback truly means a lot to us. 😊
Thank you again for your patience, understanding, and kind words of support!
Warm regards,
Aga
Hi Relief Team
My problem with my order was completely corrected to my satisfaction.
I got my first order as expected but it did not work for my Mom so I just was not going to order it again. Next thing I see is a $39 charge on my credit card for an order. I emailed customer service, told them that not only do I not have a second order I was being charged for I didn’t want it at all so I just needed for her to cancel the order because I certainly didn’t place it. She advised me that it was an automatic recurring charge. So again, i told her that I didn’t want it and that since it was recurring i needed it cancelled completely. She gave 2 options one was that in order to cancel the recurring charged she could only offer me a 20% refund of the second order and the other was to keep the current subscription at a 20% discount going forward. I told her to give me option one because to be honest I never want to ever do business with them again. And to top it all off I never even received the second order. My correspondence with them was solely off of my charge card. This is not the way to do business at all. The recurring charge should be in very bold handwriting and we should have to agree to do that. All I wanted here was for my Mom to try something that seemed promising but the behind the scenes of this transaction was certainly not worth it.
Update!
I am completely satisfied with the correspondence I have had with this company since my review. They reached out immediately with an offer to rectify anything that was wrong. I sent them my paperwork and their solution was very prompt. The CEO was very professional and apologized for the situation. I was impressed with their attitude and prompt handling of my situation to come to a very agreeable end. Thank you so much for helping me feel better about your company.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Dianne,
I’m truly sorry for your experience—I completely understand how frustrating this must have been, especially when you did not intend to continue and then saw a new charge appear.
To clarify, recurring shipments are part of a subscription option selected during checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Problem resolved
After a lot of frustration on how their ordering system works, Aga from HiRelief fixed everything for me. I was very great full to have somebody who worked with me. She was great!
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Kathy,
Thank you so much for your kind review! 🌟
I’m truly glad we were able to get everything resolved for you, and I really appreciate your patience throughout the process. I understand the ordering experience caused frustration initially, so it means a lot to hear that you felt supported and taken care of in the end.
Your feedback is sincerely appreciated, and I’m very grateful for the opportunity to assist you personally. 😊
Thank you again for your understanding and support!
Warm regards,
Aga
Hi Relief Team
Customer service was efficient and…
Customer service was efficient and courteous. Very easy to work with.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Deborah,
Thank you so much for your review! 🌟
We’re really glad to hear you found our customer service efficient, courteous, and easy to work with—that’s exactly what we strive for.
We truly appreciate your feedback, and we’re always here if you need anything in the future! 😊
Warm regards,
Aga
Hi Relief Team
Not the product advertised, charged excessively and placed in a subscription
I ordered 1 jar of magnesium nerve cream and was charged for 3 and placed into a subscription I did not request or was even aware of. It appears one has to opt out or automatically get enrolled and the way to opt out is quite "hidden". I received the 3 jars today and they are NOT the product you advertise. These jars have nothing on them indicating they are for nerve pain--false advertising or "bait and switch" at a minimum. I had received this same fake product from Amazon but thought I would get the advertised NERVE cream if I ordered directly from Hi Relief but NO I did not.
I want a refund to my credit card for all payments and to be removed from any subscription you entered me into. I will be following up with my credit card company and the Better Business Bureau. If you have another way to resolve this, please do so.
UPDATE to original review: My concerns as expressed in my earlier review have been well addressed by "Aga" and I am expecting a refund and cancellation of the subscription. The resolution was very prompt and inclusive of my concerns. Other companies should offer the same quality of response!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Linda,
We’re really sorry to hear about your experience—this is absolutely not the kind of impression we want to leave. I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that you made your first order on March 20, 2026, and the subscription option was selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month.
On April 7, there's an order for the 3 jars of cream. Please note that all orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Regarding the difference, I can confirm that you received the correct Total Relief Cream.
Total Relief is formulated to provide fast-acting support and help address:
Arthritis-related knee discomfort
Nerve discomfort (burning, tingling, or numbness)
Muscle and joint relaxation
Improved circulation in targeted areas, such as the knees
Please rest assured that any updates were carefully developed with customer comfort, safety, and performance in mind.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
This is my 2nd time Cancelling the…
This is my 2nd time Cancelling the cream. Relief and I was shocked when I’m sent âne-mail that another one was on its way. But Misty came to my rescue. She worked Magic with her computer and now it’s been Cancelled and no further Charges. Thank you Misty plus your promptness in this matter to help me. Enjoy your day
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Gayleann,
Thank you so much for your 5-star review! 🌟
We’re really glad to hear that Misty was able to step in and resolve everything for you quickly. It’s great to know the subscription has now been fully canceled and that no further charges will occur.
We truly appreciate your kind words about her promptness and support—we’ll be sure to pass that along! 😊
If you ever need anything in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
As Advertised
As advertised, the product works for me. I have trouble falling asleep with my feet and legs numb and painful.So I just rub a little on and within twenty minutes, I'm asleep. The staff in the office was very cooperative to at letting me order as needed. It's been a good experience!
19. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Martha,
Thank you so much for your review! 🌟
We’re truly glad to hear the product is working well for you and helping bring comfort, especially when it comes to getting better rest—that means a lot to us. 😊
It’s also great to know our team was able to support you with flexible ordering options. We always want to make the experience as smooth and convenient as possible.
We really appreciate you sharing your experience, and we’re always here if you need anything!
Warm regards,
Aga
Hi Relief Team
The product is superior
The product is superior. A lot of thought went into it. We will continue to suggest it to our friends.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi James,
Thank you so much for your review! 🌟
We’re thrilled to hear that you find the product superior and that it’s made such a positive impression. It means a lot to us that you’re recommending it to your friends—that kind of support truly means everything. 😊
We really appreciate you taking the time to share your experience, and we’re always here if you need anything!
Warm regards,
Aga
Hi Relief Team
Super service
This product wasn't quite right for me, and you made it so easy to cancel my subscription. Your very prompt, courteous, and generous assistance were deeply appreciated. Thank you!
26. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Asher,
Thank you so much for your review! 🌟
While we’re sorry to hear the product wasn’t quite the right fit for you, we’re really glad our team was able to make the cancellation process easy and support you promptly and courteously—that truly means a lot to us.
We appreciate your kind words and your experience with our service. If you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
I ordered one jar of your Total Relief…
I ordered one jar of your Total Relief Cream costing only 47.00. You charged me over 127.00. That is extortion. I disputed that. Correct that on my cards immediately, understand or I will put it out there all over Facebook how you scam people with videos to buy your products. I didn't order no magnesium pills or foot massagers. So once again correct your mistake on my cards immediately. No joke.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Veronica,
I’m truly sorry for your experience—I completely understand how upsetting it is to see a charge that doesn’t match what you intended to purchase.
To clarify, any additional items such as bundles or add-ons (like supplements or accessories) are optional and shown during checkout. That said, we recognize that the experience can sometimes be overwhelming, and I sincerely apologize if this led to confusion or an unintended order.
Please rest assured that we take this very seriously and want to resolve it properly for you.
We can't seem to locate your information in our system and need it to assist you further. Kindly email me directly at aga@nw-project.com with your order details, and I will personally:
Review the full breakdown of your $127 charge
Identify and remove any unintended items
Arrange a refund for anything you did not wish to purchase
Ensure no subscription or further charges are active
We’re committed to resolving this quickly and fairly, and I’m here to make sure this is handled without further frustration.
------
28 May 2026
Hi Veronica,
I’m following up regarding your concern about your recent order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. Please get back to us directly via private message, email us at support@myhirelief.com, or reach out to me directly at aga@nw-proeject.com so we can assist you further and finalize the resolution for your case.
We are ready to help as soon as we hear from you.
Best regards,
Aga
MyHiRelief
Don’t order twice if declined
I tried ordering and told me it was declined. So I did it again. Now I have two orders coming but at different pricing exact same thing. By the time it was noticed with the company too late to stop it. Customer service was very professional with their response and gave me a refund on both orders. Just don’t try again for a few days to make sure it didn’t or did go through. I only received one confirmation for the second one. Just longer before I have to order.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Monica,
Thank you for your review! 🌟
We’re glad to hear that our team was able to assist you professionally and resolve the duplicate order with a refund—that’s exactly what we aim for.
We also appreciate you sharing your experience and advice. Situations like this can happen if a payment appears declined but later goes through, and your insight will definitely help other customers avoid the same issue.
If you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
I placed an order on 4-14-2026 and I…
I placed an order on 4-14-2026 and I got a thank you for order. Then nothing else .I have not got no email saying your order is on its way or any thing I did get a email today saying we held a free jar for you that expires today I went to link and it wanted pe to pay 9.99 for it.i pages over 300 dollars for nothing. Very unhappy with service. Randall mauldin
30. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Randall,
I’m truly sorry for the confusion and frustration caused by the lack of visible updates on your order. I completely understand how concerning this must feel, especially after placing your order and not seeing clear progress right away.
I’d like to confirm that your order has already been shipped out and is currently in transit. A tracking link was sent to the email address associated with your order, which will allow you to follow the delivery progress. Please also check your spam or junk folder in case it was filtered there.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate your patience and are here to support you until your order arrives.
--
09 May, 2026
Hi Randall,
We're still waiting to hear back from you. We're ready to help as soon as you respond to us.
Warm regards,
Aga
Hi Relief Team
So cooling and soothing!
It seems it took awhile to get here, but maybe I was just anxious. I received my 6 jars yesterday and immediately gave one jar to a friend. When I tried one last night, I found the cream to be cooling and soothing. I will be ordering more later. Thank you!!!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Darlene,
Thank you so much for your review! 🌟
We’re so happy to hear that you found the cream cooling and soothing—that’s exactly what we hope our customers experience. It’s also wonderful that you’ve already shared it with a friend! 😊
We appreciate your patience with the delivery time, and we’re always working to improve shipping speeds to make the experience even better.
We truly appreciate your support and look forward to serving you again!
Warm regards,
Aga
Hi Relief Team
I ordered the product it came pretty…
I ordered the product it came pretty fast. I didn’t realize it was a subscription until the second order was on its way. I had emailed them they have taken care of it. Most of the people I gave it to have gotten some relief which is awesome.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Sandy,
Thank you so much for your review! 🌟
We’re really glad to hear your order arrived quickly and that our team was able to resolve the subscription concern for you—that’s exactly the experience we aim to provide.
It’s also wonderful to know that you and others you shared it with have experienced relief—that truly means a lot to us! 😊
If you ever need anything or have any questions in the future, we’re always here to help.
Warm regards,
Aga
Hi Relief Team
Great customer service with prompt…
Great customer service with prompt responses and listening to make sure they address my problem accurately. Communication was direct and quick.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Joyful,
Thank you so much for your review! 🌟
We’re really glad to hear that you felt heard and supported, and that our team was able to respond promptly and address your concern accurately. Clear and direct communication is exactly what we strive for.
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help! 😊
Warm regards,
Aga
Hi Relief Team
The product is wonderful but it takes…
The product is wonderful but it takes an awful long time to get your second batch. Although I understand you have a lot of product to get out. I am a very patient person.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MyHiRelief
Hi Donna,
Thank you so much for your review! 🌟
We’re thrilled to hear that you’re loving the product—that truly means a lot to us. 😊
We also appreciate your patience and your honest feedback regarding the timing of your second shipment. We understand how important timely delivery is. Your order is already in transit, and we hope it reaches you very soon.
If you ever need help checking on your delivery or anything else, feel free to reach out—we’re always here to help!
Warm regards,
Aga
Hi Relief Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.