I contacted you from Japan regarding the use of BGM for a TV commercial. Since this was my first time using your service, rather than the licensing platform I usually use, I was a little unsu... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As an independent filmmaker, Music Vine was such a delight to tap into for our small-budget project. Customer service was prompt and most helpful - guiding us through purchasing music licence best... Se mere
Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... Se mere
I received a quick response from Dano O'Brien, who gave me exactly the information I needed to solve a licensing question that had puzzled me. A perfect example of outstanding customer service.
Virksomhedsoplysninger
Skrevet af virksomheden
Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.
Kontaktoplysninger
Storbritannien
- musicvine.com
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Top Notch Customer Service
I can't recommend the service quality at Misic Vine more highly. I had a problem with my subscription and licensing, and Rachel couldn't have been nicer or more accomodating. In a world full of AI chatbots, talking to someone like her really makes a difference to your experience of a company. Thanks Rachel.
Excellent customer support
Excellent customer support! I had an issue with a Content ID claim on YouTube and Rachel from the support team resolved it quickly and professionally. She not only released the claim manually but also explained clearly why it happened and how to avoid it in the future. Very helpful, responsive and human approach — rare these days! Highly recommend Music Vine both for the quality of their music library and for their outstanding customer service.
I had a great experience with Music…
I had a great experience with Music Vine support. I was having trouble safelisting our new YouTube channel for our game studio, as it wasn't appearing in the search results. Rachel Feehan reached out quickly with a very clear explanation and a clever workaround (uploading a temporary video to 'activate' the channel in the system). She even provided my Channel ID to make the process foolproof. The issue is resolved, and we’re all set for our upcoming trailer. Excellent, human support!
Communication A+
Communicative. Responsive. Understanding. It's rare to find all three from a customer service rep today, but Rachel delivers. We're not even a customer of Music Vine yet, but she was so service-oriented, I left feeling like I was their most important client.
They really helped me
I used music vine for many years with…
I used music vine for many years with my YouTube editing. I always had a good experience! If I get back into editing I will 100% be subscribing again! Thanks guys!
Extremely helpful team
Rachel + team were extremely helpful in addressing my question quickly and with kindness. Thanks y'all!
Excellent Customer Support and Service
We use Music Vine for all of our video projects and are continually impressed with the range and quality of their catalogue.
The staff who operate the support desk have always been quick to respond to requests and their suggestion service is very handy if you're short on time, often delivering a wide range of music options to suit our projects.
Cannot recommend them enough!
Dano was super helpful
Dano was super helpful, clear and friendly!
Quality Customer Service with Speed
Dano at Music Vine rapidly responded to my purchasing question with great detail. I got the information I needed and was able to continue with a purchase of a subscription. Great customer service!
account settings
I had trouble configuring the correct settings in the backend. The service team took care of it immediately and informed me via email. So everything is fine. Thank you!
My questions were answered as quickly…
My questions were answered as quickly as they were asked! That's refreshing!
The service was just perfect!
The service was just perfect!
Response time was very fast.
Rachel was very nice and helpful. She provided me with all the information I needed and tailored me the license I needed.
Finding a band I love so much on your website and getting a license for a reasonable price - just made my day!
Thank you!
leaving the comment to thank Rachel…
leaving the comment to thank Rachel Feehan and your team who solved my question. Rachel replied my email very fast, and offered very detailed information which helped a lot.
Professional and friendly support
I had an excellent experience with Music Vine support. Rachel was incredibly helpful, quick to respond, and very friendly. My issue was resolved smoothly, and I felt genuinely supported throughout the process. Thank you for the great service!
Quick response
Quick response, courteous service, and fast resolution.
Account help
Worked with me on my needs for account and am very happy with the help I received.
High-quality music and responsive support
Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from support fixed it quickly. She was clear, friendly, and very responsive. Really appreciate the service.
Fantastic customer service!
Within three months of my yearly subscription I had only licensed one track. When I requested to cancel,
Dano O'Brien assisted in exchanging my subscription for a pay-per use license. Dano was friendly, responsive and a tremendous help all around!
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








