I contacted you from Japan regarding the use of BGM for a TV commercial. Since this was my first time using your service, rather than the licensing platform I usually use, I was a little unsu... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As an independent filmmaker, Music Vine was such a delight to tap into for our small-budget project. Customer service was prompt and most helpful - guiding us through purchasing music licence best... Se mere
Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... Se mere
I received a quick response from Dano O'Brien, who gave me exactly the information I needed to solve a licensing question that had puzzled me. A perfect example of outstanding customer service.
Virksomhedsoplysninger
Skrevet af virksomheden
Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.
Kontaktoplysninger
Storbritannien
- musicvine.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Extremely fast & competent
Extremely fast and competent customer service. Special thanks to Rachel Feehan.
Fabulous Customer Service
I received a quick response from Dano O'Brien, who gave me exactly the information I needed to solve a licensing question that had puzzled me. A perfect example of outstanding customer service.
Dano was so kind and helpful
Dano was so kind and helpful, really cared to listen to my needs and went out of his ways to tailor the service for me. I feel grateful for finding him, and musicvine!
Dana was a phenomenal help
Dana was a phenomenal help, resolving all of my issues efficiently and with a great demeanour
Dano was able to quickly change our…
Dano was able to quickly change our account credentials and share all the information I needed to access past downloads
Confirmation from Overseas
I contacted you from Japan regarding the use of BGM for a TV commercial.
Since this was my first time using your service, rather than the licensing platform I usually use, I was a little unsure about the process.
I wanted to confirm the licensing terms and fees, so I used AI to help me communicate by email. I really appreciated how quickly and clearly you explained the licensing requirements, which allowed me to move forward with the next steps without any issues.
Thank you very much for making everything so clear and easy to understand in your emails.
I truly appreciate your kind and helpful support.
Thank you for your help
Thank you for your help. Polite and efficient.
I truly appreciate how quickly and…
I truly appreciate how quickly and actively Rachel Feehan resolved an urgent issue for us. I am deeply grateful for her help and want to thank her for her kindness.
Excellent music library and genuinely helpful support
I’ve been using Music Vine for my YouTube productions and have always been impressed by the quality of the music library. The catalogue feels carefully curated, with plenty of tracks that work well for technology, gaming and commercial video content without sounding generic or overused.
The licensing system and YouTube AutoClear feature also make the workflow much easier, especially when managing music across several channels.
I recently contacted support with several detailed questions about my subscription, licensing history, channel whitelisting and renewal options. Rachel was extremely patient, thorough and genuinely helpful throughout the entire process. She checked everything with the relevant team, explained the available options clearly and helped me arrange a new annual subscription without any complications.
A great music platform backed by excellent customer support. Highly recommended.
Music for our small-budget project
As an independent filmmaker, Music Vine was such a delight to tap into for our small-budget project.
Customer service was prompt and most helpful - guiding us through purchasing music licence best suited to our project.
The team also was most helpful with an error we made in our licence details.
Big thanks to the whole team.
Support was quick and responsive
Support was quick and responsive, very high qualified
customer support specialist.
Careful - monthly subscription locks you in for a year
Careful, you choose monthly subscription but they'll try to log you into 12 month term, without the option to cancel. Read the fine print!!
The quality of of music an amazing…
The quality of of music an amazing customer service at Music Vine has no equals. Rachel has given me the most incredible customer service that I’ve ever received from any of the music libraries out there.
Highly recommended
A very good service, great value for money, and the customer support is nothing short of exemplary.
Couldn't have been better
Couldn't have been better. Dano was more than helpful. Quick to respond and provide solutions to meet my specific needs.
Thank You!
John Flanagan
Copyright Claim Assistance
We had a rejected dispute on copyright claim and the Music Vine Support and Catalog teams helped us resolve the issue. I have only positive impressions of the communication and professionalism of the teams, they quickly got in touch, took control of the issue and eventually resolved it. I am impressed and very grateful to them.
Fast and helpful customer service
Fast and helpful customer service. What more could you want. Amazing.
Clear and Friendly Advice
I had a bunch of questions as began exploring the Music Vine library with intent to take out a subscription. I needed a solution to salvage an older project with music licence complications, and at the same time set up a years worth of coverage for the majority of my projects going forward. Dano was quick to respond with clear and friendly advice, no hard sell, just considered information which I needed. This was comforting as I was quite anxious about finding a solution that would work. After demo-ing preview tracks on an existing project, I was able to convince the client to dive into the Music Vine library and I'm now enjoying all the curated play lists and search options Music Vine has available.
Fast Response and profesionals agent.
Fast Response and profesionals agent.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








