Morrisons Supermarkets Anmeldelser 

Disappointed by the highly processed ingredients in the Granary Loaf

I am writing to share my feedback regarding the ingredient profile of the Morrisons Market Street Granary Loaf. I purchased this directly from the fresh bread counter, expecting a wholesome, traditionally baked product. However, upon checking the label, I was highly disappointed by how heavily processed it is.

Instead of traditional, simple bread ingredients, this fresh loaf contains a long list of industrial additives, including both palm oil and refined rapeseed oil, alongside added thiamin and caramelised sugar syrup. It is incredibly frustrating to find these unnecessary fats and sugars in an everyday staple—especially since we feed this bread to our children and want to give them the healthiest start possible.

I would love to see Morrisons clean up its bakery recipes and offer more traditional, authentic bread options that are free from these ultra-processed industrial additives. Until the ingredient quality improves, I will be purchasing my bread elsewhere.

Morrison kendal cafe, Queen Catherine avenue. Sunday (19/08/2026) 11:30am. very disappointed I will never ever visit there again in the cafeteria takes 50mins for 2 small breakfast the service was unbelievable they are telling lies not admitting by their mistakes that they forgot us. Tried to convince me that the oven was broken obviously not food was coming from the kitchen to the other customers. Which we ordered first from them.

REALITY IS THAT I'VE BEEN BULLIED AND INTIMIDATED BY THE STAFF IN SOUTH AFRICA WEBHELP TO PROVIDE INFORMATION THAT'S NOT ON MY ACCOUNT WITH MORRISONS.

To provide information that's not on my account with Morrisons such as first and last name. Then full name. That includes middle name.

I need this information the staff don't

Account number first to find the information.

Morrisons supermarket in Woking. A big thank you to Karen at the fish counter who recommended I buy the ready made salmon. One with spices and the other with the right amount of olive oil and other ingredients. As a busy housewife I find it very hard to spend time on working out the exact measurements for most dishes. I was able to deliver a delicious meal to our guests yesterday. Sadly Karen tells me such recipes are only available at certain times of the year. Please bring more of these as there is a market for desperate housewives like myself who are not so savvy in the kitchen yet need to deliver food to the masses. Thank you again Morrisons and Karen at the fish counter you saved my day and made me proud yesterday.

The lady working at the self scanning section of the store (blonde bob, middle aged) is always so so rude and miserable. It’s clear she’s never heard of customer service or hates her job/customers. Get rid!!!

Filthy car park, contaminated trolleys and now a reported rat

The condition of the RM10 7RA Morrisons Becontree Heath car park in Dagenham is completely unacceptable.

Beside the charity clothing collection boxes, there is a growing mountain of dumped clothes, bags, loose rubbish, broken furniture and large pieces of wood. The waste is spread across the ground and around the customer trolley area. It looks like an uncontrolled fly-tipping site, not the car park of a major supermarket selling food.

Several Morrisons trolleys have been used to hold dumped clothing and rubbish. Other customer trolleys are left immediately beside this filthy area. Customers put their food in these trolleys, and parents place young children inside them. How can anyone be confident that affected trolleys are identified, thoroughly cleaned and disinfected before being returned to public use?

Another customer commented publicly that they entered the car park, saw a rat and immediately drove away. I did not personally witness the rat, but considering the amount of rubbish being allowed to accumulate, this report must be taken seriously and investigated immediately.

This is not a new or isolated incident. The dumping around these collection boxes has happened repeatedly over several years. Local residents and our community litter-picking group have spent many hours clearing rubbish around the Morrisons site, only for the problem to return.

We visited the store and spoke directly to the deputy manager. I showed him photographs and asked for immediate action. He appeared concerned and promised that the area and affected trolleys would be cleaned without waiting for the store manager to return from leave.

Nothing was done. The pile became even larger.

I have now complained to Morrisons Customer Service and Head Office and requested an emergency clean-up, proper cleaning and disinfection of every affected trolley, and permanent removal of the collection boxes.

Morrisons Becontree Heath sells food. Its customers should not have to walk past dumped waste, potentially contaminated trolleys and a reported rat simply to enter the store.

Morrisons must stop offering promises and take immediate action. Clean the entire area, investigate the reported pest sighting, disinfect the affected trolleys and remove these collection boxes permanently.

Update – 19 September 2026
Order #206-4930361-3399517.

Unfortunately, I have experienced further problems with my most recent Morrisons order.

Two items that were shown in the system as supplied were actually missing from my delivery: Walkers Cheese & Onion Multipack Crisps 14x25g (£3.45) and Walkers Ready Salted Multipack Crisps 14x25g (£3.45). I had to report both missing items myself in order to receive the refunds. Had I not carefully checked my order and reported them, the system would have continued to show that these products had been supplied.

There was also a problem with 2 x McCain Air Fryer French Fries 750g, worth £7.00 in total. Instead of the products I ordered, I received a different and considerably cheaper bag of fries. This means there were several picking and packing errors in the same order.

I also do not want to simply give up on raising these issues, because my previous experience shows me that a much better standard is possible. During 2025, there were particular members of staff whose care and attention to orders genuinely stood out to me. Orders were prepared more carefully and thoroughly, and when a product was unavailable, it was properly recorded as unavailable rather than appearing in the system as though it had been supplied. That is why I am genuinely shocked by what I am experiencing now. The difference in attention to detail is very noticeable from a customer's perspective.

What makes this even more disappointing is the timing. These latest problems occurred after I had already left my previous review. I cannot say whether this was intentional, and I do not want to make accusations without evidence, but from a customer's perspective the situation genuinely feels concerning.

I left my original review politely, honestly and in good faith. My intention was never to attack or cause trouble for anyone. As a customer, I simply wanted to share my genuine experience in the hope that it would encourage people to think about what is going wrong and help improve the service. I believe constructive feedback should be an opportunity to make things better.
I would much rather see these problems corrected than have to keep reporting further issues. I know from my own experience in 2025 that orders can be prepared with much greater care and accuracy, which is exactly why I do not want to simply accept that these recurring problems are normal.

Unfortunately, experiencing further picking and packing errors after leaving my review has made the situation even more disappointing. I sincerely hope Morrisons will investigate why these problems continue to happen and take steps to ensure that customers' orders are prepared accurately, carefully and honestly recorded when an item is unavailable.

They offer 15 off 60 etc. and for the new customers only. Feels unfair to me, but even more for someone shopping for years - they don't value you as much as someone who's new. Use the discount and move on.

My past experience with Morrisons delivery service has not been good, However they sent me a voucher code so have decided to give them one last try. At checkout went to pay with Nat West credit card and every time I entered my card details it comes up with something went wrong. The same thing happened a couple of months ago with Morrisons and Nat West and I called them and they said there was a technical issue with this card from nat west. This is a card I have used all over Europe and the UK extensively, the only issue has been with Morrisons online. Goodbye Morrisons if you cannot accept my preferred method of payment you do not get my order.

Morrisons glenfield. Horrible outdated dirty store! Rude unprofessional childish staff and thats not even from the youngsters! Bakery staff are disgusting and my daughter was physically assaulted by a member of staff and the managers did nothing about it! Horrible place, Horrible people with managers condoning and encouraging the bullies!

What a waste of time this Supermarket is. I live in Blackpool and they were going to send my order to LONDON. When talking to them on the phone,it turns out IT WAS MY FAULT. Who would have guessed that. Then they wanted to charge me more money to get it delivered the next day. Obviously nobody in Morrison Management reads theses reviews. If the do they are happy with the 2 star rating.

I was having a problem with my card when paying. The lady that helped me was very understanding and patient with me. Thank you Jayshee (I think that was her name so please excused the spelling if wrong)

I was expecting an order from Morrisons on Sunday morning. The delivery was already around 30 minutes late, and the tracking showed “We are here”. I went outside but there was no Morrisons van. While I was actually on the phone with Customer Services trying to find out where my order was, I received an email saying “We’ve delivered your order” and I was charged, despite receiving nothing. I was refunded on that occasion.
I then placed the exact same order again, this time for delivery on Monday evening. Once again, I received the “We’ve delivered your order” email, was charged, and nobody came.
I have ordered from Morrisons many times before and have always had a good experience. Drivers have always called me if they had any difficulty finding my address, but on these two occasions nobody called me at all. I simply don't understand why they didn't call as they always have in the past.
I called Customer Services immediately on Monday evening and was told they needed 48 hours to investigate by contacting the depot and the driver. I specifically asked whether I would need to call back, and I was clearly told that I didn't need to call back.
Of course, I DID have to call back.
On Wednesday I called again and was told their system wasn't working and that I should call back another time.
Today, Thursday, I called again and had to explain the entire situation from the beginning for the third time. After waiting around 20 minutes while the agent tried to contact the depot, I was once again told to give them another 48 hours.
When I called today, the agent told me that their system showed the order as delivered to the correct address. Well, if it had actually been delivered, I wouldn't have called!
Apparently they still need to contact the driver to establish where he actually delivered the order. Meanwhile, I have been left without groceries for two days. I also explained that I have recently had facial surgery and am still wearing dressings, so if the driver had actually seen me and delivered the order to me, I would be very memorable.
This has been a complete waste of my time and has caused unnecessary stress and inconvenience. I was specifically told I would not need to call back, yet here I am having to chase the same issue repeatedly and explain everything from scratch again.
I have used Morrisons online delivery many times without problems, so I find it particularly disappointing that two consecutive deliveries have gone wrong in exactly the same way, followed by such a frustrating customer service experience.

I stopped shopping at morrisons.

They used to do 3 own brand pizzas for £6, then it was £7, then they changed it to £3 per pizza.

Meanwhile you can get a goodfellas pizza from Iceland for £1.50 each.

Then there's the pancakes, used to get 8 in the pack. Now it's 6 but the price is the same, about £1.5. In B&M and Iceland you can get the same for £1.

They're ramping up the prices of and giving you less of them.

And then there's the stupid rewards system, to get the biggest rewards you have to make 10 choices every month, and buy so many £ worth of that product. The targets are set so high you'd need to buy like 7 packs of cheese that month to maximise it.

The staff also don't look very happy either.

I stopped shopping here unless there's something I really need.

I have been a loyal customer for years, and basically I was going to do a big shop but they no longer sell dettol laundry sanitiser sensitive, and basically we all have sensitive skin in our house, it is becoming more and more difficult to get dettol laundry sanitiser sensitive not very impressed with this situation, looks like I will be buying from tesco from now on as they are the only supermarket that sells the dettol laundry sanitiser sensitive 2.5 bottles feeling let down

On my delivery last week, Morrisons pre authorised my card at cut off time, for £73. When my delivery came, there were unavailable items, so my total came to around £61. It's now the following week and Morrisons have not released the excess pre authorision money. This is a scam. I want my money. Other supermarkets don't do this. I shall be going to my bank tomorrow to report this theft.

So disappointing, now.

Morrisons used to be my go-to, even if it was a little more expensive the service was great and product quality was worth the extra.

Now it is just a mess.

Very expensive, poor availability and the delivery is deplorable in terms of substitutions and missing items.

I can't see me going back there until there's a complete overhaul of processes. Which is a shame as I'd rather support Morrisons than some of these massive international companies.

I have raised a request case on 19 Aug about my gift card issue and got the response but it is only AI, now AI mentioned it has been escalated but no update from human so far. Can someone from Morrison help on this?

slow cooked stroganooff, resulting no meat in a congealed sauce made us all vomit, jut 5 lumps of fat,
shame on you