Morrisons Supermarkets Anmeldelser 

21.737
TrustScore 2.5 ud af 5

2,7

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Morrison kendal cafe, Queen Catherine avenue. Sunday (19/08/2026) 11:30am. very disappointed I will never ever visit there again in the cafeteria takes 50mins for 2 small breakfast the service was unb... Se mere

Bedømt til 5 ud af 5 stjerner

Morrisons supermarket in Woking. A big thank you to Karen at the fish counter who recommended I buy the ready made salmon. One with spices and the other with the right amount of olive oil and other... Se mere

Bedømt til 1 ud af 5 stjerner

The lady working at the self scanning section of the store (blonde bob, middle aged) is always so so rude and miserable. It’s clear she’s never heard of customer service or hates her job/customers. Ge... Se mere

Bedømt til 5 ud af 5 stjerner

Since a big operation earlier in the year, I was unable to drive, and still now am unable to lift any significant weight, so we went over to home deliveries. The drivers have been exemplary, so polite... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Supermarked
  2. Nærbutik
  3. Udbringning af dagligvarer
  4. Købmand
  5. Online madbestilling

Skrevet af virksomheden

Morrisons started life as a bustling egg, milk and butter market stall in Yorkshire back in 1899 – firmly planting its roots as a fresh-focused grocer with an appetite for providing quality and value on the same plate. Now, with 491 stores as well as a fast-growing online shopping service at Morrisons.com the business continues to focus on delivering freshness and quality to millions of customers across the UK - wherever they want to shop for their groceries. Foodmakers and shopkeepers at heart, we have over 9,000 trained butchers, bakers, fishmongers, cheesemongers and other skilled in-store specialists making more food in store than any other retailer. Morrisons is also the only British supermarket to have its own sites making meat, fruit & veg, fish, bakery and fresh food products – and is unique in preparing and making more than half of the fresh food sold in our stores.


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

22 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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2,7

Alle anmeldelser

(21.737)

1.732 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Exemplary delivery service

Since a big operation earlier in the year, I was unable to drive, and still now am unable to lift any significant weight, so we went over to home deliveries. The drivers have been exemplary, so polite, helpful, and carrying everything in. Substitutions have been very rare. Food seems well in date and lasts over the 2-3 weeks till we reorder.

9. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Tony, thanks for sharing your experience. We’re glad to hear that our drivers have been polite, helpful, and accommodating with your home deliveries. We’re also pleased that you’ve been satisfied with the quality and freshness of the food, as well as the minimal substitutions. Your feedback is greatly appreciated. - Awn

Bedømt til 5 ud af 5 stjerner

Ordered online for the second time and…

Ordered online for the second time and this time I got no substitutes. Very pleased. Total shop 42 items and basket spend of £89.

9. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Abdur, thanks for your feedback. We're glad to hear that you were pleased with your order and that you received all 42 items without any substitutes. We appreciate your continued support. - Awn

Bedømt til 5 ud af 5 stjerner

I was in Morrisons in Bolton yesterday…Excellent service8 Sep

I was in Morrisons in Bolton yesterday morning and a bottle of Sobrano fell out of my bag and smashed on the floor.A young lady and a security male came to help me.The security person replaced my bottle focWonderful customer service Thank you for all involved

8. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Ian, thanks for sharing your experience at Morrisons in Bolton. I’m glad to hear that both the young lady and the security staff assisted you promptly and replaced your bottle. We appreciate your kind words and will make sure your feedback is shared with the team involved. Thanks for recognising their excellent customer service. - Awn

Bedømt til 1 ud af 5 stjerner

26 items missing from my delivery right before the bank holiday weekend - no reason given - no compensation for the inconvenience to the family plans

Ordered a home delivery ahead of the bank holiday weekend and 26 items were missing from the delivery. 26!!!!! (57 ordered vs 31 actually received) - a huge chunk of my shop, right when I needed it most.

I contacted customer service with my order number and a screenshot showing the shortfall, expecting them to look into it. Instead, I was asked to manually type out the name of every missing item myself, despite having already given them the order number to check. Given the size of the shortfall, this felt like an unreasonable amount of extra work to put on a customer who's already been inconvenienced.

Disappointing experience, especially over a holiday weekend when the food was actually needed. Would expect a supermarket of this size to be able to cross-reference an order number without making the customer do the admin. Morrisons was not even able to make a commercial gesture in this instance. Unreliable service, avoid it!

29. august 2026
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Besvarelse fra Morrisons Supermarkets

Hello, I apologise for the frustrating experience you had with your recent home delivery, particularly with the significant shortfall of 26 items right before the bank holiday weekend. I understand how inconvenient it was to have to manually list the missing items after already providing your order number, and we acknowledge that this added unnecessary stress to an already disappointing situation. Your feedback has been noted in our system so that the Internal team is aware of it. Thanks - Awn

Bedømt til 5 ud af 5 stjerner

Tariq gave us great service

Tariq gave us great service

8. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Sukhwinder, thanks for your feedback. We’re glad to hear that Tariq provided you with great service. - Awn

Bedømt til 3 ud af 5 stjerner

Disappointed..online delivery..'we are…

Disappointed..online delivery..'we are sorry this item is not available and no substitute could be found '..this is one packet of kellogs cornflakes!...so I am to believe there were no breakfast cereals I'm the whole store..no own brand cornflakes..no shredded wheat..no rice crispies...only a small item but not happy.

8. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Paul, I apologise for your disappointment with your online delivery experience regarding the unavailability of your Kellogg's Cornflakes and the lack of suitable substitutes; we understand how frustrating it is to hear that no other breakfast cereals were available during your order. Your feedback has been noted in our system so that the Store Management team is aware of it. Thanks - Awn

Bedømt til 2 ud af 5 stjerner

Too many items unavailable

This was the first time order for home delivery- well shan't be ordering again from Morrisons. So many main items unavailable, so really this idea of shopping on line is pointless as now have to go out and get the items not supplied. Also, the loaf of bread was packed at the bottom of the crate- so got very squashed!! Never again as we were looking forward to my special meal ordered - now will have to raid the freezer for a meal tonight..

8. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello, I apologise for the disappointing experience you had with your first home delivery order from Morrisons. I've sent you a request information, kindly, complete them so that I can assist you better. Thanks - Awn

Bedømt til 1 ud af 5 stjerner

Misleading advertising

As a new customer, I ordered goods to the value of £32 on the Morrisons website. At the top of the page was a big dark purple band right across the page advertising in white writing £5 off for new customers with a £30 minimum spend. Underneath this purple band were two options: Delivery or Click and Collect. I opted for Click and Collect. At no point did it say that this would not be possible via Click and Collect - in fact the purple banner clearly encompassed both options. I could not see anywhere to enter the code for £5 off, so queried in store where I was told the £5 off applies only to deliveries, even though the purple band spanned both. Given that I had not been able to enter the code, I had taken a photograph of the page in question which, given the option, I would be more than happy to upload here on Trustpilot.

30. august 2026
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Besvarelse fra Morrisons Supermarkets

Hello Daria, I'm sorry to hear about your experience as a new customer for the confusion and frustration caused by the misleading presentation of the £5 off promotional banner on our website, which understandably appeared to cover both the Delivery and Click and Collect options without any clear indication that the discount was exclusively applicable to deliveries only. I've sent you a request information, kindly, complete them so that I can assist you better. Thanks - Awn

Bedømt til 1 ud af 5 stjerner

Morrison log in bug is a total disaster.

Very clearly, Morrison's use the same rotten system coding as their compoetitors since both sites are so impenetrable as to preclude usage. For goodness sake TRY testing your useless software...

7. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Robert, I'm sorry to hear about the frustrating experience you have had with our website, and I understand how disappointing and inconvenient it is when our digital platform is so difficult to navigate that it becomes unusable. Your comments about the need for thorough software testing has been noted in our system so that both the Internal team and the Store Management teams is aware of it. Thanks - Awn

Bedømt til 5 ud af 5 stjerner

Popped in earlier and couldn’t resist…

Popped in earlier and couldn’t resist grabbing a punnet of strawberries and a whole watermelon, and wow—both were absolutely perfect! The strawberries were beautifully deep red all the way through, plump, juicy and so sweet, with that amazing fresh, sun-ripened flavour you just can’t beat.

6. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello James, thanks for your wonderful feedback. We’re thrilled to hear you enjoyed the strawberries and watermelon. It’s great to know the freshness and quality met your expectations. We appreciate you taking the time to share your experience. - Awn

Bedømt til 1 ud af 5 stjerner

Will not be renewing my delivery pass…

Will not be renewing my delivery pass with Morrisons...within one week they have upped prices shamelessly...Mint humbugs being one (£1.30 to £1.60). Within a week! Their savers chocolate was 60p now 85p. Wholemeal bread 75p now £1.00. Cheese £2.45 last week now £3.00. Two chicks egg whites £3.50 now £4.10
Morrisons spreadable butter £2.18 now £2.55

I literally could go on...these are only some on my favourite list, or was. Absolutely shocking what is going on.

I was enjoying shopping with them mostly...but, they are always out of stock on certain items.

Boycott these supermarkets.

6. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello, I'm sorry to hear regarding the significant price increases you have experienced across a number of your favourite products, including Mint Humbugs, savers chocolate, wholemeal bread, cheese, egg whites, and spreadable butter, all within such a short period of time, as well as the ongoing stock availability issues you have encountered. Your valuable feedback has been noted in our system so that the Store Management team is aware of it. Thanks - Awn

Bedømt til 1 ud af 5 stjerner

Rubbish security

What went wrong . I had my motorbike. stolen from Houghton regis Luton last Friday afternoon.
Bad luck for me and anyone else.
Morrisons outside cameras dont work.
Why have a big corporation like Morrisons.
Got theses security flaws.
One star Morrisons.
Your security is garbage.
Especially in theses times.
We are living in

1. september 2026
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Bedømt til 1 ud af 5 stjerner

Malvern morrisons dangerous car park

Visited malvern store today walking past back of car stepped on drain which I now know was not secured. The drain flipped taking my foot with it I fell on my knee grazed both hands scuffed my boots and hurt my ankle. First aider Will came out didnt check me over said he would report it didnt even take my name. No manager when asked they knew about lose drain covers just not been fixed. SHOCKING off to be checked at community hospital

6. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Amelia, I'm sorry to hear about your distressing experience at our Malvern store today. It is unacceptable that an unsecured drain cover caused you to fall, resulting in a grazed knee, injured hands, scuffed boots, and a hurt ankle. I've sent you a request information, kindly, complete them so that I can assist you better. Thanks - Awn

Bedømt til 1 ud af 5 stjerner

Sick of Morrisons

Sick of Morrisons, NOT cheap, EMPTY shelves and USA corporation/owners are taking all the profits, NOT reinvesting!
Just killed off my account and going to cut up my More card in a moment.
WON'T be shopping there ever again! There are BETTER alternatives and cheaper too!

3. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Nick, I'm sorry to hear about your frustration with Morrisons regarding pricing, empty shelves, and concerns about profit reinvestment. Your review is important, and I've noted your comments in our system so that the Store Management team is aware of your experience. Thanks for sharing your thoughts with us. - Awn

Bedømt til 1 ud af 5 stjerner

Morrisons whole British milk i had…

Morrisons whole British milk i had plenty date 12 September 2026 but I found feel smells milk not taste awful..

6. september 2026
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Besvarelse fra Morrisons Supermarkets

Hello Asad, I'm sorry to hear about your experience with the Morrisons whole British milk, which you found to have an unpleasant smell and taste despite the "plenty" date of September 12, 2026. I've sent you a request information, kindly, complete them so that I can assist you better. Thanks - Awn

Bedømt til 1 ud af 5 stjerner

LEGALISED THEFT

NEVER use for home delivery. I ordered £85 worth, received £54 worth & unlike ASDA etc. they are keeping my £30 refund for 3-5 days?!!! Instead of it being adjusted on delivery day. So I went out & bought replacement goods for what didn’t arrive - now I’m stuffed for money until I get my £30 back! It’s nothing but LEGALISED THEFT! Hedge fund scumbag rules indeed.

5. september 2026
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Besvarelse fra Morrisons Supermarkets

Hi Karyn, thank you for sharing your review. I'm sorry that to hear about the financial stress and frustration this delivery has caused you. To look into this, kindly complete the request information I have sent. - Zanya

Bedømt til 1 ud af 5 stjerner

Poor service and an even more disappointing response to complaint

I don't like giving negative reviews, we have given this company time to sort our complaint but the result is just not satisfactory. We used the cafe at Morrisons Kidderminster 2 weeks ago on a Thursday lunchtime ordered 2 children's meals for grandchildren and 2 vegetarian brunches for myself and husband. The table was dirty and when we asked for it to be cleaned , we were left with a lake of water which we dried ourselves with tissues... the cafe was only about one quarter full but we had a 35 minute wait , when food finally arrived the children's meals had veg added, we didn't ask for, which to be fair, was easily remedied .However only one of our adult meals arrived, the sausages were meat ( not veggie as requested) and the eggs were cooked into flat inedible heaps, so the meal was inedible, when we asked where the other meal was, the waitress said she would find out, but she never returned, so after waiting a further 25 minutes, we left hungry and stressed out. The complaint we put in was only answered after much prompting, and the resolution they offered was adding £10 worth of points to our Morrisons Card ... which didn't even cover the adult meals that we never ate ( one because it never appeared and the other meal due to the inedible eggs and meat sausages when we had ask for vegetarian) .The waitress was friendly and the children's meals were adequate ( except for lengthy wait) but the response to complaints regarding our meals has been really poor, we feel very let down

27. august 2026
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Besvarelse fra Morrisons Supermarkets

Hi Katherine, thank you for sharing your review. I'm sorry that to hear about your experience at our Kidderminster cafe, and I understand why you feel let down. To look into this, kindly complete the request information I have sent. - Zanya

Bedømt til 1 ud af 5 stjerner

Experienced Extremely rude and…

Experienced Extremely rude and unprofessional behaviour from Harrow Morrison store.
I walked into the store the to buy one item that I needed and it was sharp 22:00.
The security guy said you are not allowed and came towards me with intimidating approach and said to me just go my friend.
I said all the lights are on and why was I let in if if you ate not serving, he said they were waiting for the last customer on the floor, I said I would be quicker than the last customer, he then said everything is closed, I said you are contradicting yourself by saying waiting for the last customer and then saying everything is closed, he spoke with someone over the phone to close the door from where I walked in and asked me to leave and walk through the car park, when I reached the door to leave the store the lady said that the door is now closed, and asked me to walk through the car park and come to the main road and find my way home.

5. september 2026
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Besvarelse fra Morrisons Supermarkets

Hi, thank you for sharing your review. I'm sorry that to hear that you were met with intimidating, rude, and contradictory behavior from staff and security. I have fully noted your feedback regarding this so that Store Management can be made aware of how you were treated. - Zanya

Bedømt til 1 ud af 5 stjerner

No delivery

Promised delivery, didn't deliver. No communication, but of course they eagerly blocked the funds. My local shop is usually dirty, turned out the business model is too.

5. september 2026
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Besvarelse fra Morrisons Supermarkets

Hi Michael, thank you for sharing your review. I'm sorry that your promised delivery did not arrive and that you received no communication, despite your funds being held. To look into this, kindly complete the request information I sent. - Zanya

Bedømt til 2 ud af 5 stjerner

very untidy shelfs in verwood…

very untidy shelfs in verwood branch,dirty floors near milk generally dirty ,shelfs are never full and foods out of date security poor ie have no clue

5. september 2026
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Besvarelse fra Morrisons Supermarkets

Hi, thank you for sharing your review. I'm sorry to hear about the poor standards you encountered during your visit, specifically the untidy shelves, dirty floors near the milk section, out-of-date food, and lack of adequate security. I have noted the feedback in my system so the Store Management team is aware. - Zanya

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