Morrisons Supermarkets Anmeldelser 

I placed an order on morrisons now.i did not recieve my order and I asked for a refund.i was told my order is on its way and will be here tomorrow at the latest.morrisons now is a 60 minute delivery so why do I have to wait till tomorrow when I need the items today.i have been refused a refund

Went into Morrisons in Chorlton to buy naan bread.

Picked up a packet to find that there was a gaping hole in the centre. It appeared to me like it had been gnawed through rather than ripped. The bread also had a big hole through the centre of every piece in the bag.

Left the pack to the side of the shelves, only to come back the next day to see it back on the shelves. It hadn't been removed by staff.

Puts me off shopping there.

NON existent customer service. Last week we travelled 7 miles to Morrisons café to buy ourselves a meal. We arrived at 13:10 to find the staff closing the cafe completely. Apparently due to break down of Bain Marie, but you don't use bain marie's for fish and chips, especially if you're serving to customer immediately its cooked!!!!!!!! There were also staff shortages, but was astonished that if they knew both these things well before 13:10 pm, why they couldn't at least offer cold food, instead of closing the whole cafe right over peak lunchtime!!!!!!!
So having had that abortive journey last week, I tried this week to find out whether they were going to stay open, but the CUSTOMER SERVICE IS THE PITS. I asked on Morrison's website chat and the person on there couldn't and wouldn't tell me. They wrote back this morning quoting the answer they'd received about Tuesday from the store, about the Bain Marie, but seemed totally unwilling and unprepared to ask them again, yet there's no way any more of contacting stores direct. So ANNOYING. Why should we bother ever again with Morrisons????????
The Customer service phone lines are useless, the local phone number tells you to ring their central 0345 number and when you ring that they say they can't answer the phone and all the answers are on the web when whether a local Morrison's cafe of course is NOT on the web.
Their treatment of customers is shocking. WAKE UP Morrisons - we'll go elsewhere!!!!!!!!!!
The closed restaurant experience was on 30/8/2026, but the ongoing problem has been all week leading up to today, 4/9/2026

Follow up: CS asked me to tell them who the store was, but I'm not saying because the real problem was your customer service - not the restaurant!! Not knowing whether it was worth driving over to the other town several miles where the Morrison's café is when I asked and your agent in CENTRAL Morrisons Chat customer service WAS the problem.

Earlier in the week They had asked the local store why they had closed over a lunch time on about the Tuesday and at that time they said they couldn't tell me if the Cafe of the store we go to was going to be fully open or not. OK fair enough but when I asked Thursday night and Friday morning for an update via the ** Woefully ONLY inadequate means** that Morrisons customers have of getting any help whatsoever (local stores telephone numbers being UNHELPFULLY numbers no longer being available anywhere) Your useless customer service agent WOULD NOT ask again.
Yet, it should have been evident and clear by the morning of the day the customer (ourselves) were thinking of visiting a particular café, that the staff would know if all the equipment was working and if they had enough staff on to cook lunches all over the lunch period, and therefore if a visit to the café by the customer was worth it, - but your CS Agent Krome just WOULD NOT HELP by ask again that morning. That' was what I was furious about. SO UNHELPFUL> I had already had found out about some sickness and broken down Bain Marie. What I want Morrisons to know is the extremely unhelpful service I had on chat from your agent. They could have so easily asked the café we visit whether they were going to be open and cooking pensioners' dinners or not, but they just wouldn't. This is so unhelpful and I thought very inconsiderate.
I'm not going to tell you the store location because the problem and bad review from me is due to your bad customer service. I point out that I started this review by title NON Existent TERRIBLE **CUSTOMER SERVICE** I did not say bad service at the cafe so why you ask me for the store location!!!!!!!

Very rude worker on the self checks at St Helens shop people like this should not be in the job tried to make contact but was passed about if that’s how you treat customers maybe I’ll goes to Asda

They supposed do deliver between 2200 to 2300 , delivery driver called at 2100 n told me he cant deliver that day n I have to call customer service to reschedule or cancel, I did called customer service n they were closed at that time , next day morning I called in morning and they said it will come soon, I called again in noon they said it will come between 1800 to 2100, its already 2000 n I haven't received my order, I told they precisely that I have ordered milk for my one year old n requested them but that lady on call just chuckled like making joke on my situation, very inhumane behaviour very pathetic service , very very sad .

What a bunch of cowboys I have a delivery pass for this company and have used it for several years
However tonight I received text saying they were outside unloading my order but there was no sign of the Morrisons van anywhere in the street.So no order. Having rung the company twice the situation remains unresolved although I urgently need some of the articles.
Since they have been delivering to my house for about 5 years it's difficult to understand why they said they were here when they obviously were not.
So be warned don't rely on Morrisons if you want good service.

I tried to give it 0. I will never shop with Morrisons again. Every time I order a home delivery the ice cream is ALWAYS out of stock which I find out a few hour's before my delivery is due. They send out what ever they want in its place and it's not even ice cream. I'm loaded with the flu and unable to leave the house so I needed the ice cream to bring down my temperature but instead they want to send out black forest gateaux ( I'm allergic to cherry's) And the customer service is the worst ever when you call. I would advise never to get a home delivery

Morrisons Brixham is useless. They had nothing i wanted to buy

Morrisons advert interrupted a program I was enjoying

I was disappointed with how little organic food available today at this superstore. Which means I will not come back. I was also very disappointed in the raspberry trifle. It only had 3 raspberries in which does not make it a rasberry trifle. It actually tasted unpleasant much more like salted caramel flavour, the custard was like thick mush and it was awfully sweet and overly vanilla flavour throughout. Not much sponge or jelly to it. It looked great but it was not nice and did not match the price for this little thing, I expected much more. I ended up spending more than I do at Waitrose which was surprising.

Discount not given.

Received an SUPPOSED offer of £0.50 off purchase of an item for £3.00 or over.

Spent the £3.00 Receipt shows supposed £0.50 discount, and offer shows as redeemed BUT FULL PRICE CHARGED.

Unable to raise the issue with Morrisons Customer Service as Morrisons have removed the email link to stop customers raising the many issues with this dishonest and untrustworthy company.

Typical of this is the fact that none of the temporary price reductions for 100+ food stuffs have been applied by Morrisons.

Morrisons have instead kept prices the same or raised prices to increase profit margins with tax payers money.

We arrived back from a 2wk holiday in the Med at 2am in the morning last Sunday 30 August. We had family for lunch and no food, my wife Elizabeth was preparing herself for a trip to our nearest supermarket Morrison’s Waterloo Huddersfield. We live in the countryside so it’s a 30min round trip, both tired, she found a new arrive they offered on their website - home delivery within an hour (on a limited list of products). It sounded perfect!
The order was placed at 11:45 with an expected delivery before 12:45.
We heard nothing and after waiting and waiting my wife telephoned Morrison’s Customer Service to be told by a very unsympathetic unapologetic woman in the phone that the order had been cancelled as its standard policy that if food is not picked up by their delivery driver within 90minutes it had to be returned to the shelves.
There was no responsibility taken, just an unacceptable explanation that it was all their delivery company’s fault. Morrison’s delivery company!!!!!
It gets worse as the woman confirmed that the money had been debited from our account and it would take a minimum of 24hrs to refund it.
When my wife questioned why there had been no contact from Morrison’s confirming the cancellation of the order - no response!
Absolutely appalling from Morrison’s and we will not be shopping with them again anytime soon!

I made an online order from morrisons. The order was not delivered, they claimed they could not find the address, even though they have delivered here many times before. They were still happy to take our money though, it was refunded eventualy though after a few days. We tried to re-order with them for the same day , but were refused. We don't think they were helpful enough. Suffice to say we were less than impressed.

I placed an order to be delivered to our holiday home by Morrisons in Carmarthen, this was for 8 people and the value was £170.98. The delivery was due between 5.00-6.00 p.m. on a Saturday and was confirmed the day before. When it hadn't arrived by 7.00 I rang and was told the driver was ill so the delivery couldn't be made, it would be delivered the next day during the same time slot.
The next day I had an early morning email and a text confirming delivery again. 2 hours later I had an email apologising for the inconvenience and explaining that the delivery van had broken down the day before but that the store would now deliver the order as quickly as possible. At 16.47 I had a text saying the order wouldn't be delivered that day either. This was a Sunday and too late for me to get to another supermarket as they shut at 16.00. I cancelled the order as I had no confidence that it would every be delivered.
This was absolutely appalling service from Morrisons. At no time was I offered compensation beyond a refund of the delivery charge - £3.50.

11 Sept
Morrisons Customer Service has apologised for the inconvenience and issued 5000 Morrisons points to my account as goodwill. Thanks.

Omg, why did i fall for it again, Morrisons online is just absolutely ridiculous and terrible to use. 4th order and again loads of substitutions that seem like they were picked by a blind person, but this time i gave the driver the substitutes back, which he took, only to see on my email, one of them, that the drivers don't take it back because i ordered through a partner delivery site, then i notice as i tear through the endless amounts of information a little just eat logo, but wait ?.. i ordered through my Morrisons app on my phone that opens to my Account, never saw anything that said were not actually delivering your order were passing you over to just eat, wait what, so now I don't have my complete original order, nor do i have the substitutions,nor has a refund been issued, wait so I've ended up paying for stuff i didn't want and don't have and now I've got to get back online and do request refund insanity then just wait and wait and wait all the while not knowing if i actually just been robbed. Also i think the reason your substitutions are so far away from your original order is because it's basically just eat drivers running around Morrisons picking up random items if the words on a box are similar to your original item, I'll bet on it

The "fresh"
fruit in the Hastings branch has taken a nose dive. The worst box of satsumas I ever had. All were dry and inedible. Also a rotten Peruvian pomegranate in the same shop. They all ended up in the bin. Over £4 wasted for nothing which is really harsh when the cost of living is out of control. I would have taken them back but didn't retain the receipt. Where are the quality controls? Just awful.

I booked an online delivery for my elderly parents to be delivered between 2-30 & 3-30 as a carer would be there to put it away for them. i looked on the app and it said it was delayed till 4.09pm so i went over to put it away when it hadn't arrived by 5.15pm i phoned customer service to be told the local store had a power cut and the delivery wouldn't arrive today which is fair enough it was arranged for the next day delivery, but shockingly it was delivered after 9.30pm after my parents had gone to bed. So why tell me to re arrange delivery? I cannot fault the driver as he put the groceries away for them. Received nothing on app checked emails to find it said the driver was running late and would not be able to deliver. This is not the first time i have problems with the delivers. Will not use them again. Awful service.

Horrified to see the wonkers at New Brighton branch sell spider killer, this puts people's pets at risk as well as the environment and bees, wonkers!

Pizza out of date by 3 weeks!
Sliced chicken, 1 day life left!
3xready meals with just 2 days life.
I switched desired delivery day due to 14 unavailable items that I really needed and yet, substitutions galore again, products I don't like.
My carer dealt with delivery for me, now I'm lumbered with WASTE products and items I didn't order or want. This company has become a liability to health, and financially working against its customers.

That was the worst breakfast my husband and I had . Sausages tasted disgusting, fried egg hard and burnt mushrooms.
Tiverton Morrisons