Morrisons Supermarkets Anmeldelser 

Scammed me again delivers less than half my order sent them 15 emails everyone ignored I have also called them and was told to get lost

So for about a month the car has been bust, local mechanics booked up, already having to spend ££ on taxis to work.

Morrisons is the only company which does home delivery near us (quite rural) and we occasionally shop in our local morrisions so we assumed it would be okay.

Every single week for five weeks food was either damaged, missing or replaced with things completely different (i.e milk replaced with sparkling water, veg replaced with chips/onion rings, chicken replaced with cheese?)

And on top of it all almost every week every item apart from frozen/dry goods was due to go out of date within a few days, once or twice the same day and one time already expired.

There have been times where there has been raw open sausages all over the rest of the items, eggs broken and leaking all over the rest of the food (which resulted in a bag of flour splitting and going absolutely everywhere when I picked it up, fun) items arriving already mouldy etc.

We got refunds but only after having rang them each time, our delivery driver was always great and made sure to mark down every item that was missing/refused since without that its just that much harder to get a refund because they try to claim "if you didnt refuse it there mustnt be anything wrong"

I could almost (very much almost) understand receiving items that are maybe 3 days away from their best before if I was only ordering a couple things, but if I am ordering a weeks worth of very obviously normal shopping I should not have to freeze 90% of it the day it comes because its literally almost out of date.

We've had to spend the insane over the top prices buying the likes of milk, bread and vegetables from uber eats because the stuff we have been getting is just inedible or flat out missing.

Its just making me think they are using online orders to get rid of old stock and its not acceptable, I am back to being able to drive to the shops myself but there are many older, disabled or otherwise ill people who have online deliveries as their only option and many of them simply dont have the time, energy or knowhow on how to complain or get a refund considering it usually takes me about an hour just to get through.

For example a few years ago when I was house bound after major surgery I had to order shopping from morrisions, not a single problem back then and I used the online orders for 3 months so its not like i just got lucky either.

Even once you get through its like talking to a brick wall unless you get the one in a million worker who actually tries to help you, Im convinced its intentional in hopes you give up and just take the loss.

I’ve decided to give Morrisons another chance to fulfill my order, but once again, they've failed.
Previously, I waited patiently until the end of the delivery window, only to be informed that the driver encountered an issue and couldn’t deliver my order. After all that waiting, I received nothing.
This time, I waited from 8:30 PM to 9:30 PM, only to receive an email at 9:27 PM stating: "We’re really sorry. We aim to fulfill all orders for our customers, but due to unforeseen circumstances, we’ve had to cancel your order scheduled for August 30. We only decide to cancel when all other options have been considered."
This is a disgraceful way to treat customers. This is now my third unsuccessful attempt with them, so what’s the point? With Asda, I am treated with respect, and my time is valued without any excuses.
I made an effort to be home early for this delivery, and it turned out to be a waste of time.
You cannot rely on Morrisons’ promises; just minutes before the delivery window closes, you will be told they cannot fulfill your order.

Please give a massive shout out to a young lady at Lincoln road peterborough. Think her name is Joanne or Joanna . She was in till 2 yesterday and is currently on self checkout . Her customer service is 10/10. Bubbly and she looks like she wants to be there . She was so busy but she just got on with it with a smile on her face . You star ⭐

I am registered blind and use specialised audible screen-reading software. On 18 August I received a delivery containing steak pies that were already past their use-by date. Fortunately my carer was here to spot them — had I been alone, I could easily have eaten food unfit for consumption, which is a serious health risk.

Morrisons have now replied to my review. They say they are sorry, accept it was unacceptable, and have logged my feedback. That is all.

What they have NOT done:
• ❌ Offered meaningful compensation or a proper apology
• ❌ Refunded or reduced the delivery cost
• ❌ Suggested any further action or reassurance

A simple "noted in our system" is not enough. I was given a partial refund for the pies themselves, but the delivery charge was never addressed, and no one acknowledged the extra worry and danger this caused me as a blind customer who cannot check expiry dates myself.

Surely a simple check could prevent this?
It strikes me — would it really be so difficult to ask delivery drivers to quickly check use-by dates for visually impaired or elderly customers when handing over an order? It takes but a moment, costs nothing, and would stop anyone receiving unsafe food. Yet nobody has even suggested introducing such a basic, caring step.

Addendum:
I want to be clear — I actually like shopping at Morrisons. Their bread is excellent, they stock items I cannot easily get elsewhere, and I have no wish to condemn the whole company. All I am asking for is fair treatment. Admit the full impact of this mistake, refund the delivery charge, and reassure me this won't happen again. That is not too much to ask.

If you are visually impaired, elderly, or cannot inspect every item — you deserve a retailer who takes full responsibility when things go wrong. I hope Morrisons will yet step up and put this right.

Bob Stoker
Accessibility & Trustpilot Reviewer

PS I wish to add and it is the only happened with this Review but when companies leave a reply, could they also leave a contact email address so that the same person can follow it up without it being passed from pillar to post

Was in morrisons at portobello Edinburgh the other day, asked security gaurd where the toilet was he said away at the other end of the store, not great for people with motability problems, i had to rest before i got there , then grabbed a basket went of to get a couple things then noticed the security gaurd following me, i clocked his eye contact went to self-service and started scanning then another member of staff watched me as i scanned making sure was putting it all through, i am not a thief.

I was with Morrisons for years. Very happy with home delivery, then last year they changed, orders were being picked from a warehouse, then I was told it would now come from Worksop store. Oh dear! at least 3/4 substitutions and missing items each week. I didn’t renew my delivery saver. Morrisons then kindly offered me free delivery. But what’s the point in placing an order when you don’t know what’s coming. I swapped to Tesco and their substitutions are very rare.

In the dunoon store there was a seagull which got in through a hole in poorly maintained netting broken wing. Was reported by a neighbour yesterday and myself today 29/8/2026. Animal wss trspped. Morrisin refused to take action and when we called the fire brigade to rescue bird staff at loading bay were making jokes about the poor animal as it was being rescued. Discusting act of animal cruelty. This poor animal was suffering for over 24 hours and your staff are making jokes about this. What is wrong with your company that you maintain employment of such disgusting human. I recommeand boycotting Morrisons dunoon. It may be a seagull but this thing was rsscued alive by fire brigade and morrison did nothing for over 24 hours. I have recorded evidence of bird and hoke showing neglagent maintanance, i am furious and absolutly disgusted at this. Nothing should be left for over 24 hours suffering like that while staff hide behind "we dont have authorisation" to excuse inaction.

I went to Morrisons to get two Calor gas 6 kg propane cylinders I had two empties. They changed me £45.99 for a fill. I checked their web site it stated £32 each refill. I went back to Morrisons Swinton and cashier said that's the price. I strongly suggest to shop around for gas cylinders. I spent a long time trying to ring Morrisons that was a waste of time.

‘Morrisons Now’ specifically
I’ve given 1 star because out of 5 previous orders I’ve made, only 2 have been completed.

More often than not the delivery gets cancelled at or after the estimated delivery time. It could be a problem with drivers, but additionally it’s impossible to speak to anybody and it’s really bad service for Morrisons to put their name to.
If the service can’t be provided, Morrisons should not waste customers time by offering this game of shopping roulette.

I just did and you failed to give good service. I have 44 items on my uber eats. You were quick to press shopping completed eventhough the actual shopping has not started. and by pressing that, the uber driver came there waited, till he cancelled cos you have not started the actual shopping. When you finally started it, another uber driver came, when you were almost done and there were 7 items left to complete the order. You decided to cancel. After waiting for more than 1 hour. This is not fair. I have yet to email and file a proper complaint.

Branch: Sheffield The Common

I am a type 1 diabetic, whole shopping in the sheffield, Hillsborough store on 28/08/2026. I had a dangerously low blood sugar event, this is a medcial emergency.
It took me several minutes walking around to locate a staff member to ask them if they sold dextrose tablets, they did not know and when I explained my situation and asked them to help me fond them they just pointed in the general direction and kept watching me. The staff member on the till showed no concern or compassion either. I was minites away from slipping into a coma and no a single person was willing to help. I hqve never been treated so badly during a lofe three ting event.

Clearly the staff need more training on vulnerability.

Appalling home delivery service. One day they cancelled a delivery claiming a lack of vans. The next day with the same order, the driver just stood at the door without knocking or ringing then left.

Firstly the driver was polite and helpful however he dropped all the baskets or they lost balance so my stuff ended up all the pavement and grass
Cat litter has to be returned drenched in water driver said this was the packers fault it got soaked in the rain do you pack goods outside then?
Nairn marmite and cheese biscuits were also so wet the biscuits had come out othe swelled box.
Kidney bins tin badly dented .
Didn't realise until driver went my astonish bleaker cleaner is split and leaking
Driscolls strawberries all crushed due to boxes being crushed.
Really really dissapointed and not using bags I thought morrisons did
Anyway I will revert back to original retailer

The cafe at morrisons Oswestry
Staff unfortunately not very customer focused
But on the bright side Morrisons Newtown is worse

I have been shopping in my local morrisons for years but for the last 5 weeks the meat slicer is out of action on the deli counter but as it turns out the slicer isn't the issue ...health and safety stopped it being used for hygiene reasons because there is no hot water on the whole site due to a broken boiler which they are keeping quiet I have emailed customer service about this and still nothing is happening to correct it .....not acceptable 6 weeks no hot water the staff are sick of the situation

28th August and they have Christmas chocolate selection boxes in! Ridiculous

My shopping order was worth around £200 in total, but £90.30 worth of shopping was missing from the delivery. I sent various emails explaining the situation and the position this had put me in, but it took a full week to receive a response.
When they finally replied, they said they had spoken to the driver, who claimed that the shopping had been delivered. They simply apologised for the “misunderstanding”, but offered no refund and no replacement of the missing products.
This was particularly frustrating as it was my payday week, so I had stocked up on essential household items such as toilet roll, shampoo, washing tablets, pasta and other groceries. These were among the items that were missing, leaving me without the essentials I had specifically paid for.
As they refused to resolve the issue, I have now had to go through my bank to try to recover the £90.30 so that I can replace the items we actually needed. The whole experience has been extremely disappointing, especially given the length of time it took to receive a response and the lack of any meaningful attempt to resolve the issue.

Yesterdays bread on sale from instore bakery, doughnuts wrinkled and sticky in packaging, obviously yesterdays.
To top it all we got home to find an Earwig inside the loaf packaging, wont be buying instore bakery items any more.

Ive been shopping at Morrisons Kingswinford since before they took the store over from Safeways.
Thats since 1978.
Most of the time the stores been pretty decent, but recently its started to go downhill.
Theyve gone and installed those idiotic self service tills havent they.
Ok so for those that want their faces scanned and tied to their credit card purchases so big brother can target them for stuff they dont need and cant afford anyway thats all fine for them.
I dont.
I dont use self service if at all possible cos every single time its the same experience, the red light of death and then the attendant/whatever they call staff these days are then running round like blue arsed flies trying to fix the screw up that these machines create.
So for me, its cash at a till manned by staff, a human face to look at , someone to speak to for a few moments, an interaction that might just lighten their humdrum day and make them feel they have value beyond being just an "employee".
Ive worked in the service industry and I know how this works, Ive heard a zillion complaints from staff ive worked with about being undervalued and over worked, thats why I will go to a till thats got a person behind it over some faceless box with lights and the same personality as one.
So its becoming harder and harder to get a till thats human manned in Morrisons Kingswinford.
The reasons given by staff ive talked to vary from "thats just how its going" to "theres no one available" which isnt good enough wouldnt you say?
Attendants to the self serve offer to help you check your items through.....but isnt that the same as just having a normal till open with a person running it?
It takes about the same time anyhow, its a pointless service to have running.
I know why theyre doing it, its down to money yet again.
Corporate are greedy at the best and worst of times and will do anything to save a penny here and there (less staff lesss money going out their profits but less folk employed-great business plan) regardless of the fact it costs them in the long term due to unsatsified customers and poor experiences.
Do yourself a favour Morrisons Kingswinford, and make sure you have at least one manned till open at all times, you do still believe in the customer always being right dont you?
Good, do it, get it done and stop with this rush to replace humans with soul less machinery.
I may just as well quit shopping there if things dont improve.
This complaint is dedicated to all the Morrisons staff at Kingswinford that are being run ragged daily and not appreciated.

Ps Lidl Kingswinford are getting it in a minute also. same stuff, different day. More staff fed up with being run around like slaves just to deal with faulting machines.