God måde at betale på hvis man er tvunget til at betale gennem krypto. Men jeg synes ikke MoonPay er åbenlyse nok om deres gebyrer, jeg betaler mere end hvad er påstår.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jeg synes der er alt for meget bøvl både med det ene og andet. Jeg synes det virker uoverskueligt hvis jeg ønsker at trække mine penge retur og evt. lukke min konto
Virksomheden har svaret
Nice an friendly wery good information and help.
They deliver bitcoins with no trouble. But I think, it costs to much to buy bitcoins.
Virksomhedsoplysninger
Skrevet af virksomheden
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Kontaktoplysninger
Miami, USA
- support@moonpay.com
- moonpay.com
Du bør vide
4,1
God
111 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svindlere
Bad om hjælp til at få min bitcoins investing hos dem vekslet til danske kroner og få dem på min bankkonto
Mistede 4000 kroner fra min konto og modtog intet
Senere blev jeg ringet op igen, hvor de forsøgte at gentage deres scam
Kan absolut ikke anbefale dette firma
Er kun blevet fattigere
21. juli 2022
Uopfordret anmeldelse
Hurtigt og effektivt
20. juni 2022
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Udbetalingen kommer aldrig de tager…
Udbetalingen kommer aldrig de tager dine penge og er pisse ligeglad
have written 2 emails to you now without me getting a reply
20. juni 2022
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hi there,
We're sorry you've experienced difficulties with MoonPay. Please send a ticket to https://support.moonpay.com/hc/en-gb/requests/new with a description of your issue. Our customer support team will get back to you as soon as they can.
Best regards, MoonPay Support.
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you and hope that you'll manage to successfully resolve this issue further with your bank.
Best regards, MoonPay Support.
du bliver scammet for vildt
du bliver scammet for vildt, intet er som de lover og det hele er forfærdeligt
25. maj 2022
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you know the order ID(s) of the fraudulent transaction(s), please kindly share it with us. To review any orders associated with your email, please visit https://buy.moonpay.com/trade_history
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you. We hope this helps and if you have any other concerns, please let us know.
MoonPay Support.
Efter 4 uger har jeg stadig ikke…
Efter 4 uger har jeg stadig ikke modtaget mine penge.
4. maj 2022
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hi there,
I am sorry to hear about the delay in the reimbursement of your pending funds.
To further clarify the purchase process, when we process an order the first step is that we ask your bank to "block" the money off in your account. This is to make sure you have enough funds for the purchase, without the funds actually ever leaving your account.
When an order is not completed for any reason, we reverse this message to your bank, so the money stays in your account. Please note it can take up to 10 business days, however, this may occasionally take longer for your bank to make the charge disappear from your statement. If that is the case, we suggest you chase this with your bank.
Additionally, we do not receive any fees for refunded transactions.
As this is an internal process dictated by your bank, we are unfortunately not able to accelerate or affect this in any way.
Best regards, MoonPay Support.
Det var ok lige til
30. januar 2022
Det er et stort svindler firma
Det er et stort svindler firma, de stjæler folks penge. Svindel svindel.
19. januar 2022
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you know the order ID(s) of the fraudulent transaction(s), please kindly share it with us. To review any orders associated with your email, please visit https://buy.moonpay.com/trade_history
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you. We hope this helps and if you have any other concerns, please let us know.
MoonPay Support.
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you know the order ID(s) of the fraudulent transaction(s), please kindly share it with us. To review any orders associated with your email, please visit https://buy.moonpay.com/trade_history
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you. We hope this helps and if you have any other concerns, please let us know.
MoonPay Support.
Super nemt og hurtig
4. januar 2022
Uopfordret anmeldelse
I love it And now I trust it
12. november 2021
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and here at MoonPay, we have been made aware of a number of ways in which fraudsters are trying to use our services to try and trick people into handing over money – or their financial details.
Unfortunately, cryptocurrency transactions are not reversible, so there is no way for us to cancel or refund the transaction.
We recommend that you go to the police and share with them all the information you have about the scam and the person you were dealing with, as this is a crime.
If you shared your card details with anyone else, please contact your bank and cancel your card immediately.
I completely understand how stressful this must be for you and I hope that you'll manage to successfully resolve this issue with your bank.
Thank you,
MoonPay Support.
Nem og hurtig ekspedition
Nem og hurtig ekspedition. Har en god app hvor man kan følge udviklingen af sine investeringer.
30. oktober 2021
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.