God måde at betale på hvis man er tvunget til at betale gennem krypto. Men jeg synes ikke MoonPay er åbenlyse nok om deres gebyrer, jeg betaler mere end hvad er påstår.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jeg synes der er alt for meget bøvl både med det ene og andet. Jeg synes det virker uoverskueligt hvis jeg ønsker at trække mine penge retur og evt. lukke min konto
Virksomheden har svaret
Nice an friendly wery good information and help.
They deliver bitcoins with no trouble. But I think, it costs to much to buy bitcoins.
Virksomhedsoplysninger
Skrevet af virksomheden
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Kontaktoplysninger
Miami, USA
- support@moonpay.com
- moonpay.com
Du bør vide
4,1
God
111 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Jeg tror jeg har fået en konto hos dem…
Jeg tror jeg har fået en konto hos dem men jeg blev ordret at betale, men ikke helt overbevist om der er tale om en som jeg ikke kan stole og som har registreret mig for det, ærgerligt at jeg kunne ikke rigtig finde ud af hvilken varer jeg kunne stole.
Ærgerligt at man også kan ikke få pengene retur selv om det er min egen skyld men alligevel ikke vidste om man blev scam.
29. april 2023
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you and hope that you'll manage to successfully resolve this issue further with your bank.
Best regards, MoonPay Support.
If it was faster I would be nice
17. april 2023
I er nogle svindlere og bedragere
I er nogle svindlere og bedragere, i har stjålet min vens penge.. BANDITER.. Skam jer.. Trust pilot skulle skammer sig, eftersom der er så mange klager for svindel og stadigvæk accepterer at MoonPay kan have 5 stjrne bedømmelser.. Skam jer TRUSTPILOT!!!
11. april 2023
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you and hope that you'll manage to successfully resolve this issue further with your bank.
Best regards, MoonPay Support.
It all went very smooth
It all went very smooth! Thanks for making this amazing service!
7. marts 2023
Let at gå til og at bruge
1. marts 2023
satte penge ind som er forsvundet
27. februar 2023
Easy and Secure
3. januar 2023
Det er nem og hurtigt
29. december 2022
They deliver bitcoins with no trouble
They deliver bitcoins with no trouble. But I think, it costs to much to buy bitcoins.
7. december 2022
i m veery happy thankyou
24. november 2022
It costs too much to exchange.
1. november 2022
Har intet pænt og sige
30. september 2022
Besvarelse fra MoonPay
Hi there,
We're sorry you've experienced difficulties with MoonPay. Please send a ticket to https://support.moonpay.com/hc/en-gb/requests/new with a description of your issue. Our customer support team will get back to you as soon as they can.
Best regards, MoonPay Support.
Stjæler Jeres penge
Hold jer væk fra dette firma!
Du får aldrig din vare og de bliver ved med at forlange gebyrgebyrgebyr! Først startede med 700 € Også ville de have et Gebyr for at sende på 500 € og de bliver ved med at Forlange flere gebyr!
Udover det har de lavet hjemmesiden om, så det er blevet til stoffer.
de snyder og bedrevet!!!!
i ser ikke jeres penge igen og i får ikke jeres vare!!!
Min anbefalingen hold jer væk.
8. september 2022
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hello,
We're really sorry to hear about what happened.
No-one is safe from scams and scammers are getting increasingly sophisticated. Here at MoonPay, we have been made aware of a number of ways in which fraudsters can trick people into handing over their funds or personal information and use it to create fraudulent crypto transactions with us.
If you believe you’ve been scammed, we highly suggest taking the actions below immediately:
Report to the police: Share all information you have about the scam including the site or forum where you were contacted, and any contact info or personal descriptions about the person to whom you sent the crypto.
Report to your bank: Inform your bank that your card information or bank account is compromised. If you have shared any financial information with the scammer, you should act quickly to block your bank account(s) in order to prevent them from taking further funds.
Unfortunately, cryptocurrency transactions are irreversible by nature, so it is not possible for us to cancel or refund the completed transaction(s). But by reporting the scam to the authorities, you can help prevent similar frauds or scams in the future. We will also flag the fraudulent transaction(s) to our team, so the necessary steps can be taken to prevent other fraudulent orders. At this point, it's best to contact your bank and the authorities, so all parties could take proper actions.
We completely understand how stressful this must be for you and hope that you'll manage to successfully resolve this issue further with your bank.
Best regards, MoonPay Support.
Undren
Jeg har fået hævet 3 beløb på min bankkonto
Beløbene er i danske kr:
526,70
601,46
639,04
1766,67
Jeg kender intet til jer og har brug for I kontakter mig vedr dette.
Så hvordan kommer jeg i kontakt
15. august 2022
Uopfordret anmeldelse
Besvarelse fra MoonPay
Hi there,
We're sorry about what happened.
It looks like your bank card has been compromised and used by someone else to purchase cryptocurrency through MoonPay. We have been made aware of a number of ways in which fraudsters can obtain people’s information illegally and create fraudulent crypto transactions with us.
Unfortunately, we cannot refund or cancel your transactions due to the irreversible nature of cryptocurrency transactions.
In order for us to search and confirm the fraudulent transactions, and to block the fraudulent account, please kindly confirm the first 6 and the last 4 digits of the card number(s) affected. Please note, it is safe to provide only the first 6 and the last 4 digits of the card by sending a ticket to https://support.moonpay.com/hc/en-gb/requests/new
Additionally, please contact your bank immediately and inform them your bank account is compromised, so they can prevent further charges made to the compromised card(s).
We completely understand how stressful this must be for you and hope that you'll manage to successfully resolve this issue further with your bank.
Best regards, MoonPay Support.
Very easy to using👍
14. august 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.