Order was shipped beyond the estimated date mentioned when order was placed, but that isn't the worst part. Quality of work is terrible. There were visible cracks everywhere on the wood that wa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It’s been 3 1/2 months and I’m still waiting on the little dreamer floor bed. Every month they push it out another month. You get their same candid ai generated customer service responses and can’t ge... Se mere
Virksomheden har svaret
I spent a lot of time searching for a floor bed with high rails, a slightly elevated design, and a gate. After comparing several options and reading the reviews, we decided to preorder this on... Se mere
Nous adorons le Mimi Bed ! Il est très confortable et, depuis que notre fille l'utilise, l'endormir est devenu beaucoup plus simple. Un vrai changement positif pour notre routine du soir, je le recomm... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Proudly Canadian, Mimi Beds is a dedicated family owned business specializing in the creation of Montessori beds for kids. Our mission is to provide children with a safe, comfortable, and inspiring sleep environment that promotes their independence and growth. With meticulous craftsmanship and a commitment to quality, Mimi Beds offers beds that combine functionality, aesthetics, and the principles of Montessori education. We strive to make bedtime a joyful experience for both children and parents, fostering a sense of wonder and exploration in the world of dreams.
Kontaktoplysninger
3,5
Middel
251 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Horrible experience DO NOT ORDER
I placed an order for two beds on Dec. 26th and all they've done is print a label. The website showed next day shipping and that is false advertising.
I tried emailing the support email and got no response. I've been able to get a few replies through Instagram DM but they've been vague and not helpful. They initially blamed the delay on the carrier so I reached out to them and they had no idea about the order and told me to contact the company. I then contacted Mimi Beds again via Instagram DM and was told they'd escalate the issue and get back to me, they did not. I had to reach out again.
I've now been given a ticket number and told they'll keep an eye on the order. They refuse to give any concrete answer to when they'll actually ship my order.
Jan 14th
I've been asked to reach out and I've sent an email.
I received an email apologizing and explaining the next steps they're taking. I received a partial refund and was promised a clear update within 48hrs.
Jan 16th
I'm still waiting for my order to ship!! I was told the carrier has my order and is trying to locate the package.
I called the carrier directly and was told they have not received the order and to have Mimibeds schedule a pick up. I asked for proof that Mimibeds has contacted the carrier and received screenshots that appear to be internal messages between employees. One says my order is shipping today and the other says the carrier is trying to locate it.
Still no updates showing on the tracking number I was given on Dec 29th.
DO NOT ORDER FROM MIMIBEDS
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for reaching out and sharing your experience. We sincerely apologize for the delays and the frustration this has caused. This is not the experience we want for our customers, especially given the expectation of next-day shipping.
May we request to contact us via info@mimibeds.com so a member of our support team will be able to assist you directly to review your order, provide a clear update on its status, and assist you in moving forward with your shipment. We are committed to ensuring your concerns are addressed and your order is handled properly.
We appreciate your patience and understanding while we work to resolve this.
Commande non reçue et manque de transparence
Notre commande de matelas passée en décembre pour notre fils, qui n’a toujours pas été livrée à ce jour. Malgré nos relances, la seule information reçue de votre part indiquait que la commande était « prête à l’entrepôt ». Or, après vérification directe auprès d’Obibox, il nous a été confirmé que notre commande n’existe pas dans leur système.
Cette contradiction est inacceptable. Ils nous assurent que les commandes se livrent dans 48h, mais ils ne sont même capable de dire la vérité ou nous faire un suivi claire.
Nous vous avons accordé un délai de 48 heures pour obtenir un suivi, à défaut nous procédons à une rétrofacturation.
SVP, évitez de commander chez Mimi Beds. Nous sommes extrêmement déçus par le manque de transparence et de rigueur, particulièrement pour un produit destiné à un enfant.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Nous vous remercions de nous avoir fait part de votre situation et sommes sincèrement désolés pour les désagréments et la frustration occasionnés.
Un membre de notre équipe de support prendra contact avec vous dans les plus brefs délais afin de faire le point sur votre commande, de clarifier la situation et de vous apporter toute l’assistance nécessaire pour résoudre ce dossier rapidement.
Nous vous remercions pour votre patience et restons pleinement engagés à vous fournir un suivi clair et une solution adaptée.
Railings not very sturdy
I will say that delivery was quick, bed came packaged properly and there were no damages, but the bed overall seems extremely cheaply made. It’s aesthetically pleasing and I love the rails that surround the mattress, but my son sometimes wakes and jumps/shakes the railings and they are SO wobbly. I also don’t find the door mechanism to be very “user-friendly.” The buttons are somewhat stubborn to push to open and close the gate. For what we paid, I am very unimpressed but I have a 2/5 because delivery was good and it was fairly easy to put together.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for taking the time to share your detailed feedback. We’re glad to hear that the delivery was quick, the bed arrived well packaged, and assembly was straightforward. That said, we’re truly sorry to learn that the overall quality and functionality did not meet your expectations.
This is not the experience we want for you or your son, especially for a product designed with children’s safety and comfort in mind. Your concerns regarding the stability of the railings and the door mechanism are taken very seriously.
A member of our support team will be reaching out to you directly to better understand the issues you’ve encountered and to provide assistance toward a resolution. We appreciate you bringing this to our attention, as it helps us improve both our products and our customer experience.
SCAM! They take your money but never provide product
The company listed that the two products we ordered were in stock and ready to ship the next day. It is now TWO WEEKS since they created shipping labels for the two products. One was picked up right away and has arrived. They claim that the courier was “too busy” and couldn’t pick it up….. except one of the two packages was picked up? Clearly no logical people working there, or possibly no humans. We have been in constant contact with the company for two weeks, every time we ask a direct question about the product, they completely avoid the question. They took our money and appear to be a scam company. With the lack of answers to ANY questions we have asked, I suspect that it is just AI bots and not a real customer service department. The warehouse where this bed was “shipping from” is a 25 drive from us. We have asked to pick up the product ourselves and they will not answer. We wanted to support a small Canadian brand instead of purchasing foreign. We seriously regret our decision to purchase from this company.
After responding to our message below, Lara from Mimi beds contacted us making many assurances and promising to get back to us by January 13 to solve this issue. No one has returned the emails since, the phone number does not work and they are ignoring emails. They are only responding to our messages because of this 1 star review. I offer yet another 1 star rating based of their lack of follow through, transparency, honesty or actually providing solutions to get us our product.
They finally responded after this last update to inform us that they DO NOT HAVE INVENTORY. They lied on their website, they have spent more than two weeks gaslighting us that Purolator was refusing pick up when the problem is that they never had the product. AVOID THIS COMPANY AT ALL COSTS!!!!!!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been, and your concerns are valid.
Please rest assured that your case has now been escalated to our Customer Care support team, and a dedicated representative will be reaching out to you directly to communicate clearly and work toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to address this properly. Someone from our team will be in touch shortly.
good quality and great price for a kid…
good quality and great price for a kid bed
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for your feedback! We’re so glad to hear that you’re happy with the quality and price of the bed. Knowing that it’s working well for your child means a lot to us.
Very easy to install
Very easy to install! Price is low and quality is excellent!
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for your kind words! We’re thrilled to hear that installation was easy and that you’re happy with both the quality and the price. We hope your little one enjoys their new bed!
All round amazing experience
Shipping was fast even though I ordered during the holidays. The bed is amazing. My son loves it and just loves being in his big boy bed so much. Thank you so much!
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you so much for sharing! We’re thrilled to hear your son is loving his new big boy bed. It makes us so happy knowing he’s enjoying it, especially with the holidays being so busy. We hope it brings many cozy nights and sweet dreams!
Very disappointing experience.
I placed an order weeks ago for a child’s bed and mattress. Since then, I have experienced extremely long delays, no concrete updates, and very poor communication.
The tracking has been stuck on “label created” for weeks with no actual shipment, despite multiple follow-ups. Each response from customer service is vague and repetitive, with no clear delivery date or real explanation.
This is a child’s bed, not a luxury item that can wait indefinitely. The lack of transparency and accountability is unacceptable.
I am still waiting for a clear resolution and refund. Based on my experience, I cannot recommend this company.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
We’re truly sorry for the delay this situation has caused. We completely understand how unacceptable this experience has been—especially when it involves something as essential as your child’s bed. Your concerns are absolutely taken note of, and that this is not the level of service we aim to provide.
Please know that your case is being escalated, and a dedicated member of our customer support team will be reaching out to you directly to review your order in detail and work toward a clear resolution, including addressing your refund request. Our goal is to provide you with transparent information and a concrete next step, rather than vague or repetitive responses.
We sincerely apologize for the stress this has caused and appreciate you bringing this to our attention. Thank you for your patience while we work to make this right.
J’ai commandé le lit Ary et le combo…
J’ai commandé le lit Ary et le combo matelas il y a un mois. La livraison a été rapide (+/- 3 jours). Le lit était conforme à la description. Notre fille de 2 ans ne faisait pas ses nuits avant que nous installions ce nouveau lit et que nous mettions en place de nouvelles habitudes de sommeil. Tout cela ensemble a aidé toute la famille à mieux dormir, elle fait ses nuits depuis 3 semaines. Le lit est joli, le matelas et le coussin sont confortables. Ça rend la chambre cosy. J’ai contacté le support client car je pensais qu’il me manquait une partie du colis (c’était une erreur de notre part), et ils ont été très rapides et professionnels. De façon générale c’est une bonne expérience.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Merci beaucoup d’avoir pris le temps de partager votre expérience
Nous sommes ravis d’apprendre que le lit Ary et le combo matelas ont eu un impact aussi positif sur le sommeil de votre fille et sur le bien-être de toute votre famille. Savoir qu’elle fait maintenant ses nuits et que sa chambre est devenue plus cosy et confortable nous fait vraiment plaisir.
Nous sommes également heureux que notre service client ait pu vous aider rapidement et de façon professionnelle. Vos gentils mots sont très précieux pour toute notre équipe.
Merci encore de faire confiance à Mimi Beds — nous vous souhaitons à tous de très belles nuits, bien reposées
Assembly was a bit tricky and the gate…
Assembly was a bit tricky and the gate alignment isn’t perfect, but overall it’s a good product and we’re happy with it
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for sharing your feedback! We’re glad to hear that overall you’re happy with your bed. We appreciate you letting us know about the gate alignment — your input helps us improve future designs and instructions.
If you need any guidance on adjusting the gate or have any questions, please don’t hesitate to reach out.
Bon service à la clientèle
Très contente de suivi de service à la clientèle. Très satisfaite du produit
Merci
1. januar 2026
Besvarelse fra Mimi Beds
Merci de nous avoir porté cela à notre attention. Nous sommes désolés d’apprendre votre expérience et comprenons parfaitement votre préoccupation. Notre équipe vous a contactée par courriel afin de résoudre la situation et de trouver une solution dans les plus brefs délais. Nous vous remercions pour votre patience et pour l’opportunité de corriger cela.
Shipping timeframe respected
Item arrived within timeframe indicated on website,
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for your feedback! We’re happy to hear that your order arrived within the timeframe indicated on our website. We truly appreciate you taking the time to share your experience and hope you enjoy your purchase. If you need anything further, we’re always here to help.
Recommend Mimi Beds
The bed is really beautiful, and our daughter loves it! It takes quite some time to assemble it, but it’s strong and super cute. Great purchase! :)
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you so much for sharing your feedback! We’re thrilled to hear that your daughter loves her new bed and that you’re happy with your purchase. 😊
We appreciate your kind words about the quality and design, and we’re glad it’s been a great addition to your home.
Thank you again for taking the time to share your experience — it truly means a lot to us!
I bought floor bed and I absolutely…
I bought floor bed and I absolutely love it. Great quality, easy to assemble with comparative price. Definitely recommend it!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you so much for sharing this — we’re truly happy to hear it! 💛
We’re glad you loved the floor bed and found it great quality, easy to assemble, and well-priced. Your recommendation means a lot to our small team, and feedback like this genuinely helps other families feel confident in their choice.
If you ever need anything at all (accessories, tips, or support down the road), we’re always here. Wishing you and your family many cozy nights ahead!
Cute little bed
Cute little bed. One part broke very easily. I’ll probably just glue it to avoid a hassle of return and taking the bed apart.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you for sharing your feedback, and we’re sorry to hear that one of the parts broke. We completely understand wanting to avoid the hassle of a return.
If you’d like, we can provide guidance on how to safely fix or reinforce the part, or we can also assist with a replacement part to ensure your bed is sturdy and safe.
We want to make sure your MiniBed is both fun and reliable — please let us know how you’d like to proceed.
Great product
Great product, easy installation and most importantly the finished look is as advertised.
Wish the shipping time was a little faster but we are satisfied with the final look so this can be overlooked.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the finished look and found the installation easy.
We completely understand that shipping times can be a bit frustrating, and we really appreciate your patience. Your satisfaction means a lot to us, and we’re so glad the end result was worth the wait!
Got my daughter the mimi ary housebed
Got my daughter the mimi ary housebed. It came quickly with no damage and was relatively straight forward to put together. The only part that took some time was getting the side rails in, which improved as I went. Feels sturdy and looks fun in her room. It will be a great transition from crib to big girl bed! I also got the mattress to ensure a nice fit - it fits perfectly, feels comfortable, and was nice to get all in the same delivery.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you so much for sharing your experience! We’re thrilled to hear that the Ary House Bed and mattress arrived safely and that the assembly went smoothly. It’s wonderful to know that the bed is sturdy, fits perfectly, and is already adding fun to your daughter’s room.
We truly appreciate you choosing MimiBeds for this important transition from crib to big girl bed — and we’re so happy it’s working out well for you both!
Excellent lit
Excellent lit, notre enfant l’adore. Il fait des belles nuits depuis qu’on l’a.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Merci beaucoup pour votre retour si positif ! Nous sommes ravis d’apprendre que votre enfant adore son lit et qu’il passe de belles nuits. Cela nous fait vraiment plaisir de savoir que notre produit contribue à des moments de sommeil agréables pour votre famille.
N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit d’autre.
Nous adorons le lit Montesseri et le…
Nous adorons le lit Montesseri et le matelas pour notre fille de 2 ans. Le format double est parfait pour lire des histoires avant le dodo. Je donnerais une note de 5 étoiles si nous avions reçu le matelas et le lit en même temps, sinon il est parfait dans son ensemble pour nos besoins.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Merci beaucoup d’avoir partagé votre expérience ! Nous sommes ravis d’apprendre que vous et votre fille profitez pleinement du lit Montessori et du matelas.
Nous comprenons parfaitement que recevoir tous les articles en même temps aurait rendu l’expérience encore meilleure, et nous vous remercions sincèrement pour votre patience concernant les livraisons séparées. Vos commentaires nous aident à nous améliorer, et nous sommes heureux que le lit et le matelas répondent malgré tout à vos besoins.
House bed Mimi experience
Received communication that was unclear. Upon follow up they provided clarification and from then on were great at communicating and staying on top of my order. The fairy lights broke when we took them out of the box which was unfortunate, but the bed and mattress are exactly what we wanted.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Mimi Beds
Thank you so much for sharing your feedback — we truly appreciate it. I’m glad to hear that once things were clarified, our team was able to support you and keep communication smooth throughout your order.
I’m also happy the bed and mattress are exactly what you were hoping for, though I’m very sorry to hear the fairy lights got damaged. Let us know what we can do to help out! Please email us at info@mimibeds.com.
Thank you again for your patience and for giving us the chance to make things right.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.