Medialarm247 Anmeldelser 

While the welcome documents listed a return mechanism, I was later told items could not be returned. My son returned the item, and the return was accepted. I did not feel it was value for money, but as I did not use the device, do not necessarily judge them by this post.

This company caused untold distress to my elderly step father who lives alone.
They pressured him into giving bank details and key safe code (which he knew he shouldn’t do, but couldn’t get them off the phone).
It took a lengthy phone call with the bank to assure him that all was well and they hadn’t emptied his bank account.
Then a month later he received a letter stating that a yearly direct debit had been set up! This was without his consent and caused more distress.
Fortunately we were quick enough to cancel this with his bank and no money was lost.
What a despicable way to treat elderly vulnerable people. I would never recommend them based on the bullying tactics used to gain clients.

This company cold called by elderly Aunt and kept her on the phone for over an hour. Pressured her into giving them her bank details and set up a service that she does not need. She already has a telecare service from her local council. I e-mailed Medialarm247 after their paperwork arrived, but they failed to respond to our request that they cancel the service. This morning (05/01/26) I find that they have set up a direct debit on her bank account. We have cancelled this and reported the matter to the bank.
This is disgraceful behaviour from a company that purports to help to elderly and vulnerable people.

EDIT IN RESPONSE TO REPLY FROM MEDIALARM -

I'M AFRAID I DON'T BUY YOUR STOCK INSENCERE RESPONSE. YOU HAVE "APOLOGISED" TO EVERYONE WHO HAS COMPLAINED ABOUT YOUR SALES TECHNIQUES, BUT HAVE DONE NOTHING TO CHANGE THESE. YOU ARE CONTINUING TO COLD CALL ELDERLY PEOPLE AND PRESSURING THEM INTO BUYING YOUR SERVICE. I HAVE ALREADY E MAILED YOU TWICE (22/12/25 & 05/01/26), QUOTING THE PLAN NUMBER, AND YOU HAVE FAILED TO RESPOND. IF YOU WOULD BOTHER TO SEARCH YOUR INBOX WITH MY NAME (SEE ABOVE) YOU WILL FIND MY E MAILS AND YOU CAN RESPOND TO ME.

Further Update - So I e mailed this company again (3rd time) as they requested timed at 14:02 on 06/01/26. Guess what? Yup no response. Hopefully they will respond to Trading Standards!

Spoke with James today regarding my MIL's device and account. Brilliant service. James was able to explain the service, make changes to emergency contact details and offer advice to make things work even better.

Have an alarm for my Nan. she doesn’t go out much but makes her feel safe when she does and when she’s at home on her own! Very friendly staff always on hand to help when needed

Scam company preying on the old and vulnerable, contacted my mother who is registered with TPS and it would be clear to them that she is old and has dementia and the conversation should not have continued. Sold a policy which was not required and totally unfit for purpose, worryingly they already had my mother’s bank details, reported to Trading Standards.

I can’t stress strongly enough how shocking this company’s sales tactics are. Like many of the other reviews they cold-called my 85 year mother and pressurized her into given them not only her bank details but also her key-safe number that her carers use to let themselves in. They caused huge upset, stress and distress to a vulnerable elderly person. Have reported them to the police and trading standards.

Extremely heavy sales to old & vulnerable people. Today is the 3rd time my mother has phoned me in tears having had more than 3 phone calls from Medi Alarm pushing her to buy their product. Even after saying she wanted to talk through with me and compare other products, they insisted on rearranging a follow call. There were various sales people phoning her home. Even after phoning then on 12/9/25 to say she did not want an alarm from them she received a letter today 23/9/25 saying thank you for choosing MediAlarm 247 and direct debit details needed. What they have put my mother through is disgusting and should not be allowed, they are frightening old people living alone. They were bullish and demanding and pressuring my mother to buy by giving her frightening consequences. Where did they get her number from in the first place - she is Xdirectory and they knew which bank she had. Not an acceptable way to do business. Interesting that they do not have a complaints procedure either. Although my mother and I agree with the product itself to help older people living alone, I most certainly would not recommend this company.

Medi Alarm 247 has been a true game-changer for our family. With our father living independently and us being miles away, we were constantly worried about his safety and well-being. Since setting him up with Medi Alarm 247, we've felt so much more at ease knowing he’s protected and that help is just a button away.
The technology is impressive—easy to use, reliable, and offers great peace of mind. One of the features we appreciate most is being able to monitor alerts and check in on his status remotely. It truly bridges the distance between us and helps us feel connected and reassured that he’s safe.
Their customer service has also been excellent. From setup to ongoing support, the team has been responsive, kind, and genuinely invested in making sure our father is well cared for.
This is more than just a product—it’s a service that provides security, independence, and comfort for our loved ones, and peace of mind for families like ours. We highly recommend Medi Alarm 247 to anyone looking for a reliable personal emergency response system.

We’ve been using Medi Alarm 247 for a while now to help support our mother, and I can honestly say it’s been a game-changer. The product itself is excellent—easy to set up, reliable, and gives us peace of mind knowing that help is just a click away.
The app system is fantastic. It’s user-friendly and allows us to monitor everything remotely, which is a huge relief. We can check in on her, get real-time updates, and feel confident that if anything goes wrong, she’s got the support she needs instantly.
But what really sets Medi Alarm 247 apart is the customer service. They've been incredibly responsive, answering any questions we had quickly and with care. It's clear they genuinely care about their customers and want to make sure we're getting the most out of their service.
If you're looking for a trustworthy and easy-to-use monitoring system for your loved ones, I highly recommend Medi Alarm 247. It’s been an invaluable resource for us and has made a big difference in ensuring our mother’s safety and well-being.

Cold called my wife's mother and pressured her into giving them her bank details after some time on call. She will cancel it via her bank but this is no way to run a reputable business. Not to be trusted.

I couldn’t be happier with this medical wrist alarm watch! It gives me (and my family) peace of mind knowing help is just a button press away. The watch is lightweight, comfortable, and looks just like a regular smartwatch—which is great for daily wear. The alarm function is loud and effective, and the emergency alert feature works flawlessly. I love that it includes features like fall detection and GPS tracking, which adds another level of safety. Setup was simple, and the battery lasts longer than expected. This device has truly made a difference in our lives. Highly recommend to anyone needing extra security for themselves or a loved one!

Please don't buy from this company. They only what your money. I will also contact Wandsworth council to report this company as they operate in partnership with the council.
They pressured my 86 year old father into a contract even though he has another personal alarm system. Eventually I got through to the company and managed to cancel the contract. This was in Sept 2024. The agent I spoke with assured the 1st month's payment would be waved as we had cancelled within 14 days, In June 2025 we received several reminders initiated by Medialarm247 via Wandsworth council outsourced company called capatia.co.uk for payment of the 1st months rental.

Great service would highly recommend to anyone in need of the service

Pressured my elderly parent into giving his bank details over the phone to set up a direct debit.
Assumed this company is a scam, then received info in mail. Company not answering phone calls to try cancel the direct debit

Highly recommended very helpful process start to finish.
Super easy to set up.

Medialarm is the best purchase we have made, gives us absolute peace of mind. The cost is also really reasonable, would highly recommend.

Got one for my mum. So useful can’t recommend enough! 5*

I recently signed up with MediAlarm247 for a personal alarm service, and I couldn’t be more impressed. From start to finish, the whole process was smooth, professional, and reassuring.

The ordering was simple, and the team made everything incredibly easy to understand. The device itself arrived quickly, was easy to set up, and most importantly it just works. It gives real peace of mind knowing that help is just the press of a button away, especially for elderly family members or anyone living alone.

What really stood out was the personal touch. The customer service team were brilliant, friendly, helpful, and clearly passionate about what they do. It’s not often you feel genuinely looked after by a company these days, but MediAlarm247 delivered on that in every way.

I wouldn’t hesitate to recommend them to anyone looking for a dependable, caring, and affordable emergency alarm solution. Truly 5-star service

Purchased a pendant for my grandmother, the customer service I received was 2nd to none product arrived within three days and had fantastic support in setting the pendant up over the phone with medialarm.