Medialarm247 Anmeldelser 

Spoke with Sophie on the phone she was fantastic, very clear and polite and she was able to give me in depth responses to my questions. Highly recommended.

Brilliant customer service Sophie was amazing with helping me.

Received goods on time.
I feel a lot safer when I venture out, where as before I wouldn't go to far from home.

Shocking lack of support. You should be ashamed.

Bought an SOS alarm for my mum, fantastic customer service was very helpful, will recommend 😊

Made enquiries looking to use the service. Unfortunately phone number was wrong. They called the number which belongs to someone else and gave the person my email address. This is a breach of GDPR and I will definitely not be using this company if that is how they handle customers personal information.

I signed up last week and still had no Alarm arrive by this afternoon. After phone call to them I found that it had not even been dispatched, which does not inspire any confidence at all. I telephoned the company twice yesterday and left name and number and I didn't even get a call back.
How can people trust and have confidence in a company like this....

My mum got debited a monthly subscription and didnt recognise the company so called the bank they gave her a refund. Medicare was contacted and they were so nice and so helpful they took the dispute and James was so lovely he did a great job putting my mums mind at rest.

Fortunately I have not needed to use the medialarm but I have accidentally pressed the button on a couple of occasions and someone has replied promptly to ask if I am all right. It was good to know someone does reply quickly if there is an emergency

The feeling of being safe. Returned my freedom to go out and enjoy myself again, I feel safe. Enjoy more Independence. It's such a fantastic feeling. Thanks.

Be careful got a vulnerable 88 year old to sign up ,and got bank details out of her .
I cancelled or thought I had but device arrived and now having to send back and nobody seems to know if money has been taken . Money was taken ,6 weeks later and STILL waiting for Refund .

Cold called me.
"Abbie", but who is probably called Aadhya or Aarna, or something like that...
Ultimately told me that I was was wasting her time.
But the fecking idiot called me!
Imagine being doing that as a job.
Surely they most go home at night, look into the mirror, and say... "FML".

Got this for my mum! Made life much easier, great product easy to navigate and good customer service! Recommend !!

Shocking Organisation! AVOID.

My elderly mother has dementia and is vulnerable. We had been considering a Lifeline through a care programme at her GPs but decided against this for now as she is not alone very often.

I am her daughter and was appalled to find an alarm had been delivered to her home coincidentally sometime after, but not connected with her GP appointment. I checked. On further investigation I found an unopened photocopied, unsigned, unprofessional letter from MediAlarm247 confirming her order and that £89.99 had already been debited from her Bank Account and a Direct Debit set up.

I followed this up immediately speaking to a James at MediAlarm247 who advised that a call had been had with my mother on 10/1 followed by and ‘onboarding call’ on 22/1 and another call on 29/1. After pushing for information James advised me that a marketing company contact people so how did they get my mother’s number, James would not or could not answer this question and I have received no reply from the organisation on their email. James did however play back one of the phone calls with my mother (not the first) and I was devastated to hear her frail voice being pushed and bullied into giving her bank details (from a man which sounded like those from a scam call centre), full name and address to sign up for this alarm. When I spoke to her she was so upset and said she did not want the alarm, never wanted the alarm so why are these people permitted to pressure elderly people into signing up. The caller(s) should have picked up that my mother was not able to be answering these questions, the answers she gave about her health were not correct because she does not have the mental capacity to answer them. It is clear they are only interested in making a sale.

After my call with James he refunded the first payment of £89.99 promptly but when I called back and insisted on details of how they obtained my mother’s telephone number and recordings of all the telephone calls he said I would have to prove I have Power of Attorney. I also pointed out that in between our calls I had read other reviews on this platform and all he could say was ‘we have a lot of positive reviews’. No remorse, no concern about the unethical way in which they obtain their custom.

I have reported the organisation to my mother’s bank, the direct debit has been cancelled.

I also will be approaching Trading Standards and possibly Watchdog.

Amazing service - highly recommend. Company goes above and beyond with excellent customer service.

Mediaalarm has been a god send for my dad since coming out of hospital! Customer service was amazing, who ever i spoke to from the team was extremely genuine and listened thoroughly to my dads situation. Thanks again media alarm 🙏🏽

I am so pleased with the service and set up from Medialarm, they have been a god send. After finding my mother recently after a fall which resulted in a fractured NOF, I can’t tell you how much better I feel to have the reassurance that help is available at the press of a button.

From the very first phone call, the team were incredibly kind, patient and informative. They explained everything clearly and made what felt like a stressful situation so much easier to manage. The installation and set up was straightforward, and they took the time to ensure we fully understood how it works before leaving.

The equipment itself is brilliant. It is simple, clear and easy for my mum to use, which was my biggest concern. After losing a lot of her independence, my mother now feels more confident being at home alone and I feel reassured knowing that if anything happens again, she can get immediate support without having to reach a phone.

The response team are amazing too and very professional and reassuring.

I honestly wish we had arranged this sooner! Medialarm have made such a difference to our family and I wouldn’t hesitate to recommend them to anyone with an elderly parent or vulnerable relative. Worth every penny for the peace of mind alone.

Just spoken to James about my Mums alarm . My mum lives 100 miles away and is currently in hospital.James was able to answer all my worries in a professional capable and very friendly .Feeling very glad we this service . Thanks for what you do .

I recently spoke to Caitlin and Kevin, both of whom were professional, patient and genuinely helpful. This was because I had received a scam call for someone saying they were MediAlarm247. The number called from was not recognized so clearly a scam.

I was concerned to read some of the negative reviews here, as several appear to relate not to this company, but to individuals falsely using its name — something that sadly seems to be happening more frequently, particularly to vulnerable people.

Some reviews describe relatives being persuaded to hand over bank details to people they later could not trace. That is frightening, but it’s important to recognise that these experiences do not appear to involve this company directly.

My own contact with the company was reassuring, and both Caitlin and Kevin took the time to explain the situation clearly. I would encourage anyone reading the reviews to bear in mind that criminal activity carried out by unauthorised third parties can unfairly distort public feedback, and criticism should be directed accordingly rather than at a legitimate business.