Maze Outdoor Anmeldelser 

This was the second attempt at delivery. As the first delivery did not provide anyone to assemble the items. The second delivery I was provided with a time slot of 12-1pm but there was no further communication or help on where the delivery was. Delivery finally arrived at 3pm. Neither of the 2 men had ever assembled Maze living furniture before. And one of the men had zero interest in assembling. I ended up helping the other man (who was lovely) build the furniture myself. After 2.5hrs of building we had only assembled a quarter of the furniture due for assembly. This was now 5.30pm on a Friday night. I am hoping that Maze Living will be sending a team (who are familiar with Maze Living) next week to finish assembling my clients furniture. But I’m still holding my breath. The lack of communication on delivery times, and sending out people to build furniture they are not familiar with is so unprofessional. And makes me as a trades person look inefficient infront of my client. This will now be 3 separate trips to the same property. Which surely is not time or financially efficient to maze Living. The products which I did assemble looked good quality for their price. But the overall service needs to seriously improve before I would consider ever using Maze Living again.

Really lovely delivery team - comms were great, furniture is lovely

What excellent service. From ordering by telephone with Billy to the installation today. We were kept informed at all times. The two gentlemen who carried out the installation, where extremely polite and have done an excellent job. Will not hesitate to recommend Maze Outdoor

We purchased the Maze Bali Rope Weave 6 Seat Oval Dining Set with Interchangeable Cushion Covers in April 2023. This was not a cheap dining set but after only 1 year, the surface of the table already looks terrible. It appears that they used a laminate / thin strip of wood on the top surface and this has split and pulled away from the wood beneath.
They have refused to honour the 2 year warranty claiming that care instructions were not followed even though we did exactly what was recommended - regularly wiping the table and oiling with the recommended product in the autumn.
My friend ordered a similar table from Harbour Living and this looks like new after 2 years so beware of the inferior quality you will get with Maze

From order to delivery within 4 days. The guys who came to assemble the furniture were absolutely spot on; punctual, polite and quick and the furniture is superb

The online experience of reviewing the product, buying and paying, plus arranging delivery was great. However, while the online bit is important it’s not as important as the people interactions, which were superb. Dave and Jack arrived on time, were polite and friendly, offering good advice and having good product knowledge. Jack didn’t finish his orange squash, but we’ll forgive him that.

After cancelling my original order due to non availability, I was given the option of changing the order which I did. Customer services were very efficient and my furniture was delivered on time today. I’m so pleased with the quality and appearance of my garden set. It should last for many years. I can’t fault anything and have only praise for those I spoke to. I would definitely recommend Maze and would order from them again.

The delivery men were 10/10 and a credit to your company. However sending them in a van without a tail lift and the smallest trolley ever is unacceptable when they are delivering heavy outdoor kitchens. The heavier unit would have been impossible for two men to lift out of the van without damaging the unit by dropping it on the floor. Luckily my husband was able to help and assisted in lifting out of the van and then carrying into the garden as it wouldn’t fit on the trolley provided. Really sad that for the price your product costs you don’t invest in your delivery teams health and safety by providing them the correct tools to carry out their job. Don’t know what would have happened if husband wasn’t able to of helped and it was still a struggle to him and his back. The bbq looks good quality materials although not yet used, just sad that you don’t value your delivery teams health and safety.

Delivery was on time and the interim updates for delivery were very useful. Packaging looks solid but not unpacked yet so can't check for any damage. Hopefully it will be ok

I’ve got the zest set and a year on I’m so impressed at how well the chairs do cope being outside, yet comfortable and material. I’ve just bought a further two chairs and the service has been fantastic. Speedy response, excellent communications, regular updates and friendly and delivery. On unpacking it’s clear to see they’re well packaged. I’m surprised with the other reviews as I found this to be one of the best companies to deal with recently. Thank you so much!

Ordered a dining set 2 months ago and was told it would only take a few weeks to deliver - 2 months later and we still haven’t received it! We’ve chased numerous times and been given false promises about a delivery date. To top it off, the website still says it’s in stock and will be delivered in 7-10 days.

Order to delivery was easy, quick and efficient. I was sent a reminder by text with the delivery details a week before then another on the day with a 30 minute window. Delivery men worked extremely well together and had the pergola up in no time at all. Looks amazing I'm so happy with my purchase.

Good communication from ordering to delivery.

They seldom answer e mails and terrible communication.

I have e mail confirmation of my delivery and only when I chased regarding estimated delivery time they informed me that my order was not due for delivery. I mentioned I had taken a day off, they said they would investigate and get back to me. Nobody got back to me and I stayed at home for no reason! I lost a days earnings due to this. I got a new delivery date which was not convenient but however I made it work.

The item was delivered and partially installed that day due to a lack of screws. So I have to wait and e mail customer service and get them to supply more screws so my project can be completed.

What a fiasco. The saga continues.

Improve access to customer services phone lines
Respond in a timely manner
Change your logistics partners
After 8 weeks we still didn’t have a fit for purpose furniture set - table top not delivered, replacement sent but wouldn’t fit.

Requested full collection and refund..

The customer service is just shocking. Waiting 2 years for replacement parts - they finally got in touch after having to chase and chase and chase - they were due to deliver today - i asked them this morning for a time slot and they have changed the date to Saturday - i wonder if i had not asked would they have got in touch to let me know.
Lets hope they turn up on Saturday - not holding my breath.
A shocking company - never ever again.

The company was very helpful I was happy with the installation of my Pergola would recommend

We purchased an outdoor dining set (corner sofa and adjustable height table).
First, the sofa is perfect. Good quality and good to put together. The table however the legs have been damaged in transit.
We contacted Maze with photos 5 weeks ago and have continued to chase regularly. The customer service is extremely poor. Following an ultimatum e-mail (which again did not get a response), today I have received a spare part and a tin of paint.
This was not a second hand piece of furniture. It was also £2,500 to purchase so for that price I expect perfection. I also expect if something is damaged out of the box that it is replaced for brand new. I have not caused this.
I am confident once Maze eventually replace the parts like for like, I will also be very happy with the table but I expect further battles until this is done.
Please be warned if you have to deal with Maze’s customer service to expect limited communication and perhaps a DIY kit.

Great product. Delivered early. The guys that delivered it were really nice and friendly.

Delivery on time and helpful staff, thanks.