Maze Outdoor Anmeldelser 

Truly terrible experience.
Item delivered far beyond delivery date,
meaning it didn’t arrive in time to be gifted for a 50th birthday.
Item was then delivered but the couriers were unable to fulfil the installation we had paid for, leaving us unable to use for weeks.
Once the furniture had been installed, it cracked in multiple places.
The company has now agreed a full refund but, a month since this was agreed, this has still not been processed.
I have wasted so much of my time needing to chase customer services, who continue to make promises that the company then doesn’t fulfil.

Is this company real or is it a scam?

Ordered an item in June. Still not delivered. They dont answer emails. They dont answer phone calls. And the website Live Chat does not respond.

AVOID THIS COMPANY - Ordered 10 chairs and ceramic topped table. Had to wait longer than expected and always had to chase for updates. Table was completely smashed when delivered even though box was undamaged... Accidents happen but after sales was shocking. Only work via email and no proactive follow up to replace their error. Replacement finally arrived and two guys who assembled it were top quality. Let down by their office staff. I still have the damaged table which has to be collected by another courier who sent 2 guys who couldn't lift it on their van. No new collection date despite chasing. They really don't care about their customers after sales...

Ordered in May for delivery in June. Delivery delayed by a month and then nothing. No communication - nothing. Can't get hold of them and are still waiting for £1500 corner sofa set.

Some of the worst customer service received.

Took months to replace faulty units, when they actually did manage to replace (despite delivery drivers not turning up and turning up on the wrong days) they have not fully replaced and left the units without tops.

I would spend money elsewhere. Not worth the price and not worth the stress afterwards.

Day 10 still waiting for £569.05 refund,
34 minutes on hold and counting.
Appalling company

Recurring pattern here! Take your money...delay delay delay. Schedule a delivery - truck breaks down. Waited 3 months then cancelled the order.
Stay well clear !!!

This company sucks! Took two weeks to schedule delivery. On the day of delivery, they called to say their truck had broken down. There was then no communication until I was told delivery would be delayed another two weeks, so 3 in total. If you can get through to them on online chat, they are incredibly unhelpful and don't follow through with their promises to get back to you.

Complete scammers. Took payment, 3 months later still no delivery after confirming date.

Ordered a round table and 6 chairs on the 7th April with a promise date of early June. Called 3 weeks ago and told delivery date had been moved to 18th June ( note I had to call maze for them to tell me) as of today 25th June I have had not contact from Maze. Tried calling them 3 times on hold for 45mins and 1 hour cut off at 17.00 when they obviously go home. Appalling customer service and huge regrets ordering in the first place. Will update review if I ever hear from them. 😡😡😡

We spent £2400 on what we thought was quality garden furniture but less than 4 years later the rattan weave under the glass table top has disintegrated due to the sun and looks very unsightly. Contacted maze who have stated the weave is only guaranteed for 2 years but they did send me a repair kit. Unfortunately it is too badly damaged and when you touch the rattan weave it just breaks away. This furniture is not fit for purpose and just shows expensive doesn't always mean quality.

3 Year Breakdown
up to 100% for a claim made in the first 12 months
up to 50% for a claim made within 13–24 months
up to 25% for a claim made within 25–36 months
2 Year Breakdown
up to 100% for a claim made in the first 12 months
up to 50% for a claim made within 13–24 months
This is their guaranteed policy
Avoid Maze Living at all costs.
I paid £3500 and I’ve been completely ignored
I reported a fault with my product in November 2025 and we are now in May 2026 — seven months later and I am still without a resolution.

After chasing repeatedly in January, I was told they were “waiting for a part.” I followed up again in February and then sent several more emails which were completely ignored. The only reason I finally got a response was because I left a bad review online In march

Instead of fixing the issue, I was offered £150 store credit if I removed the review. I refused because I didn’t want compensation — I simply wanted the faulty product sorted. The item hadn’t even lasted 12 months.

On the same day, the manager personally called me and admitted there was a fault with the product. He promised me a complete replacement and said he would call me back the following morning once he had spoken to the manufacturer. I was also then offered £250 compensation alongside the replacement. I removed the review in good faith after being reassured this would be resolved.

That call back never happened. Neither did the credit or replacement

It is now 16th May and after chasing again, I’ve been told there is “confusion” and they are no longer sending a replacement — only a repair whenever the manufacturer can provide parts, with no timescale whatsoever. This completely contradicts what was promised to me in writing and over the phone.

The communication has been appalling, the customer service is shocking, and I genuinely feel like they only responded because of the public review. Seven months of chasing, broken promises, ignored emails, and still no resolution.

I would never purchase from Maze Living again.

I’d avoid ordering from Maze Living. I placed an order back in March but ended up cancelling due to ongoing delays and the lack of a clear delivery date. It’s a shame because I already have a Maze kitchen, and there quality of the items are very good from. Unfortunately, the customer service experience was really disappointing.

Quality and looks of our chairs and coffee table are good quality but i have to agree with bad customer service.sorry get your act together

We have had our outdoor furniture for less than 4 years. Two years ago we noticed all the rattan under glass table was breaking but today I have noticed that it is actually collapsing!!! Make sure you check your warranty, for the price you pay it simply is a rip off!!!

Fantastic team and service!
You will not find a team with higher professional integrity.

Appalling service! We spent a small fortune on a beautiful garden set from Next. 3 years on and the backing of our table has peeled away. It looks awful. So I contacted Next who said there was only a two year warranty and to contact maze. I spent umpteen days going back and forth by email trying to sort it. I was willing to pay for the replacement backing. I was told to try a different email address. I sent an email asking for help this morning only to receive a brief email back saying they don’t supply replacement backing and don’t sell individual tables either!
That was it! Great help…not!
Such a shame…rubbish customer service and rubbish quality table!

I really wanted to order a sun lounger. It was one of the best ones I’d seen. BUT
To Pre order for December 2025???? Thats 5 months away. That’s a joke Sorry but I will look elsewhere

AGAIN ORDER 0003-4775

Now over 2 month waiting on the correct fire pit table we are now onto the 6th delivery of one corner sofa set.
Complete disaster of a company summer will be over before we receive correct items and all you get is we are so sorry 5500.00 worth of garden furniture i so so wish i spent my money elsewhere .So not only having to wait in for these 6 delivery's and still not resolved .and guess what oh we are so sorry wait another week to 2 weeks to deliver the wrong stuff again . A complete utter joke of a company

I ordered garden furniture and paid in full – only for the company to send HALF the order to the delivery company. I’ve received NOTHING. They’ve been completely uncontactable, taking no responsibility and instead blaming the courier – despite the fact that they never shipped the full order in the first place.

The rest of the order? Apparently in stock, yet they have NO IDEA why it wasn’t dispatched. The level of communication is appalling, and their customer service is frankly non-existent.

After chasing and getting nowhere, I finally cancelled the order – and now they’re trying to charge me a CANCELLATION FEE. For an order they didn’t even deliver. I’m absolutely disgusted.

What makes it worse? I was about to place a second, higher-value order in the hope that I might have “better luck next time.” That won’t be happening – ever.

This company is a joke. Disorganised, unprofessional, and happy to take your money with no intention of fulfilling their end of the deal.

DO NOT TRUST THEM. AVOID AT ALL COSTS.