Maze Outdoor Anmeldelser 

How this company operates beggars belief.

I had the misfortune to order a large U shaped set for around £2,800.

Immediately upon delivery I telephoned the company to inform them of:

1) damage to 2 table legs (badly bent)

and 2) damage to the inset ice bucket - unit was buckled and a handle was missing

It was clear the box had been dropped from height.
Whist on the call I emailed several images. I was assured that replacements would be sourced locally and that they would be in touch the following week.

The following week I received a very brief email offering me a small value voucher! as I could easily bend the legs back. No mention of the ice bucket!

I emailed again. I waited. I contacted them on Facebook. I recieved another email again offering a voucher to fix the issue of the bent legs myself! AGAIN NO MENTION OF THE ICE BUCKET.

I waited again......

I then received a further email offering a part refund if I could glue the handle back on. Aside of the fact that I'm not sure glueing a handle onto a stainless steel ice bucket would work, the bucket is buckled and doesn't sit correctly.

Ultimately I accepted a refund of £200, as I could see this company operates with such incompetence and a blatent disregard to the customer.

We did manage to straighten the legs with some difficulty after acquiring a scaffold pole for leverage.

The ice bucket remains useless. Completely useless.

I was then informed the refund had been processed.

THEY COULDNT EVEN GET THAT RIGHT!

Again I had to pester them and it turned out the refund had NOT been processed and it took days later to actually action.

You'd think a replacement ice bucket wouldn't be too much to ask. Sadly it was.

I remain totally disgusted at the treatment I've recieved from this company. My family and friends are utterly bemused at the fact that a large well known company could treat someone as badly as they have.

The buckled ice bucket sits in my garage with its missing handle. Maybe I'll find a use for it one day. One thing is for sure, it won't be to toast to the company Maze Living!

Bought a Maze Oxford corner suite in 2018 at the ideal home show from the Sterling furniture stand. It's still, to this day, in almost perfect condition. We always keep the cover on it and it's in a permanent gazebo so hardly get weathered. Contacted customer services this week as we noticed whiteish powder around the rear leg recently, then sat on the suite and the leg broke off - all looks to be corroded, only on the one rear leg. Was advised in a short email response that they'd never seen the likes before but outwith guarantee period so can't be fixed/replaced. Previously the customer service was fantastic when a couple of the joining clamps had broken but this is very disappointing for a £1500 suite which still looks brand new... not sure how I go about trying to get it repaired - anyone any ideas??

Poor quality. Purchased a rattan fire pit set. The rattan has all broken and split and the ignition no longer works. They say the warranty doesn’t cover the rattan so is worthless. Buy elsewhere.

We purchased a dark charcoal L shaped garden sofa from this company and it has always been too hot to sit on if it's a sunny and warm day. This year, after a sunny start to spring, the sofa started smoking when the sun reflected off the glass on our balcony. The fabric on all the cushions is burned through.
Fortunately I've been home to see the smoke and run out to cover the sofa with a towel but this could have been so much worse as our garden backs on to several other houses.

Since contacting the customer service representative we have been fobbed off with patronising "observations " that our wood panelling caused the burns - when the sofas aren't anywhere near them.

We were asked to take down our social media posts of the burnt cushions so this could be rectified and at the very least have new covers sent out. Weeks passed. No covers arrived. And now Elizabeth, the customer 'service ' rep who was dealing with this has completely stonewalled us. I have reached out several times and given no response.

So if you want to avoid faulty and/or dangerous garden furniture, followed by dreadful customer service, buy from a different brand.

I purchased the Porto outdoor set from Maze in June last year, but within just six months, it was completely ruined. The beautiful wooden top layer peeled away, turning to sawdust, and the set is now an awful, patchy grey colour. It looks like it’s been neglected for years, despite not even lasting one summer.

I contacted Maze for support, but after waiting over a week for a reply and being passed between teams, I received a minimal email blaming me for not following instructions. As a customer who has spent thousands of pounds with Maze and was initially impressed with their furniture, I’m deeply disappointed. Their one-year guarantee feels like a token gesture, as they were unwilling to help beyond a patronising reminder to read the care guide and being told to sand the table down.

I strongly advise against purchasing from Maze and will not recommend them to anyone.

I recently had one of the most frustrating customer service experiences in years. This company could serve as a textbook example of how not to integrate sales, delivery, IT, and customer service teams. The lack of coordination between these departments is astounding.

To make matters worse, the delivery team was incredibly rude, merely pointing out that my no-show was due to their flawed delivery messaging system and deflecting the blame on their customers.

As of now, I am still waiting for my delivery and installation, which is scheduled for next week.

Maze Furniture does not live up to its all weather promise. It has perished and arrived with dent.

Received outdoor furniture - dining set with fire pit and chaise long. Prompt delivery, Easy to assemble - looks good

I'm actually really pleased with my purchase - pergola. It looks fantastic in the garden and we have already spent many hours in it even though it is still only February. Maze customer service is good - but it can be painful getting to the right person to get your query answered. If it wasn't for that, I would give them 5 stars. Still a great purchase.

5+ Stars ⭐️⭐️⭐️⭐️⭐️
Top Class Product at a Competitive Price!
All The Best!

Installation incomplete due to shortfall in items supplied to the Maze engineers.
This is the second time the installation of their product has not been completed due to faulty or incomplete component supply. Still awaiting satisfactory resolution of supply and installation.

The furniture is lovely and comfortable but the cushions are definitely shower rather than rain proof and need to be stored as the instructions are NOT to leave them in under the cover.
We paid for assembly and you need to schedule in more time for them. They assembled one of the sections wrongly, so we had to rectify this. They also did not put the cover on despite that it was raining hard. Not did they tell us to store the cushions separately - so they were soaked by the time we were able to get out to check.

Kept informed of delivery time. Polite delivery staff who worked quickly to erect the furniture and then checked where to set it up. Very satisfied customer.

I have been impressed with MAZE from the first visit to there showroom where we meet Billy who was friendly & knowledgeable of the pergola that we ended up purchasing. The product is manufactured to a very high standard & was possible to self build without problems.
A couple of very minor issues were dealt with swiftly by part of customer service team Tracy & Billy who are simply fantastic. I would also included Danial who arrived at the house to replace damaged part, communicating his exact arrival time & carrying out the repair effectively. All the people I've dealt with at MAZE have been friendly , helpful & professional & would high recommend the company to any future customers . Thank you 😎

After many attempts of my order being promised to be delivered over a period of 3 months, dates given and no shows. Customer service is appalling emailed and called no follow up to get back to you and when called to be told you haven’t paid and haven’t ordered anything, which I said you need to recheck that as the money has been debited out of my account. The staff need more training and didn’t have a clue how to sort it out. I brought here because it was local to keep business in the town. I was told I could go and pick up the sun beds which is a 5 hour drive to Newcastle. I will not be ordering here again.

The gentleman checked through all the issues rectified what he could and talked through the next steps.

Fitting of blind ok but they only had one of the three blinds we were waiting for. The order was placed in May for end of June delivery. Pergola erected in July but no blinds with delivery. We are now into September and still two blinds awaited

Very little communication from this company.
1st delivery day, nothing turned up and customer services had no clue where it was. Drivers can’t communicate with customer services or customers apparently.
8 days later, 2nd delivery day, part of order missing.
Now waiting to see if I get the rest of what I paid for.
Understand issues arise but just need to communicate the information.

Excellent service and amazing garden furniture!

Great delivery team turn up in a good size van which could get up the driveway unloaded all the 10 boxes extremely friendly and helpful.