23 augustus witte sneakers voor mijn zoon besteld en betaald. Bijna 7 weken later nog steeds geen schoenen ontvangen…elke keer van klantenservice bericht dat de schoenen met hand gemaakt worden en da... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hi. Aktuell bin ich auf der Suche nach einer Marke, wo ich regelmäßig bestellen kann und die sich kümmern. Bei Martin Valen sagen mir die Designs sehr zu, habe jetzt probehalber ein Paar Sc... Se mere
Non tutti riconoscono i propri sbagli e, soprattutto, quasi nessuno cerca di porre rimedio. Ho avuto un'esperienza poco positiva con Martin Valen ma, il riconoscere i propri errori e fare di tutto per... Se mere
Scarpe ottime!!! Arrivano con calzascarpe, bag da viaggio e addirittura profumatore Martin Valen all’interno della scatola!! Unica cosa, non ci mettono 1-3 giorni ad arrivare come scrive il sito;... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Street Wear and Urban Culture have never been this easily accessible before. And we at Martin Valen have found a way to make this lifestyle more accessible to anyone around the world. As a Street Fashion Brand, we care about Urban Style with affordability. We are based in Germany, and because of this, our Logistics office is in Hamburg and our Warehouse is in Augsburg. Additionally, our shoe production line is in Turkey, in a 5000m^2 area and they're all carefully hand-crafted. We ship your packages with UPS and DHL and our prices contain shipping, VAT, and Customs Duty as well. We also offer various online payment methods such as -PayPal (not available in European countries at the moment), -Klarna, -Sofort, -Ideal, and -Credit and -Debit Cards. You may check out our online store at: www.martinvalen.com If you have any questions or if you're in need of assistance, you may refer to our Customer Service by creating a support ticket through our website at: https://martinvalen.com/en/contact-us Or you can write to our support e-mail at: support@martinvalen.com Also, you can contact our Social Media Managers on Instagram and Facebook and DM them for a close-to-live support experience. Additionally, you may check out our return and cancelation policies at: https://martinvalen.com/en/content/return-exchange Martin Valen - Representing the Streets, the Culture, and You.
Kontaktoplysninger
Hamburg, Tyskland
- support@martinvalen.com
- martinvalen.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 35 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Estoy muy contento con los productos de…
Estoy muy contento con los productos de esta marca y encima tienen un trato muy bueno recomendable 100%
They are the best in the game love my product
I just want to keep the review real and sweet and short. I gave them a 4 out of 5 for a reason and that reason is they need to make sure they update their stock on the website constantly , but with that being said for them to be an over seas company thay made sure I was taken care of and communicated quickly and swiftly, As far as the actual product it is as advertised and the quality is superb. Love the shirts I got definitely will be shopping again. If your looking a more fashionable casual wear these are your best choices
Belle decouverte
Site découvert par hasard , les chaussures sont vraiment belles ,un très beau design et une grande originalité .
Je ne suis pas déçu de mon achat, je regrette juste qu’il n’y ai pas assez de choix en terme de coloris on tourne souvent entre le noir et blanc et où beige. Le service client est rapide
Efficiency and quality
By my mistake, I had problems paying for my third purchase on this site but the team was fantastic with me, they were always there, kind and helpful in solving the situation.
Even the two previous buying experiences have always proved to be very positive, fast delivery times and beautiful, quality products.
I will definitely continue to buy from Martin Valen!
Customer Service 10/10
I had some doubts while ordering my shoes and the customer support (via email) was brilliant actually.
Moreover, I had the necessity of returning my package due to the size (bigger than expected) and the continuous support and guidance was also fantastic.
These things are why customers come back in the future to order again, because of the feeling of being supported if something is needed from my side.
Thanks!
Espectacular¡
Súper encantado con la marca, mis zapatillas llegaron en tan solo dos semanas.
Las zapatillas han venido con muy buena presentación, encantado con el producto.
Confiare una vez mas en Martin Valen.
Top level Customer experience
Wow. Martin Valen customer experience is second to none.
I reached out to Kaan, that I wanted to buy some shirts, and since it was my first purchase, I was given a discount code.
Genius level and top level customer obsession.
Really good costumer service !
Really good costumer service !
Thank you guys!
Roberto Gomez | Excelente atención al cliente.
En Febrero adquirí unas zapatillas y tras dos meses tuve problemas con su uso, tras contactar con atención al cliente, concretamente con su Responsable de Relaciones con el Cliente me ofreció la mejor solución que era enviarme unas zapatillas nuevas para que volviera a confiar en la calidad de la marca.
Es un placer hablar con alguien que escucha al cliente y le ofrece la mejor solución. Sin duda volveré a confiar en Martin Valen.
Very good service
Habe Schuhe fur 80 Euro bestellt und…
Habe Schuhe fur 80 Euro bestellt und nach 6 Wochen und mehreren Anfragen wurde keine Ware oder eine Sendungsverfolgung geschickt obwohl versichert wurde das die Ware innerhalb von 3 Werktagen fertig abgeschickt wird.
Edit: Nach einigen weiteren hin und her kam die Ware. Es wurde angegeben, dass das Paket beim Versand verloren gegangen war.
Scarpa di ottima fattura
Scarpa di ottima fattura, servizio clienti celere ed efficiente!
Molto soddisfatto dell'esperienza
Schoenen zijn optijd binnen gekomen…
Schoenen zijn optijd binnen gekomen doos ziet er goed uit!.ik ga vaker mijn schoenen hiero kopen.
All is perfect
I was looking for some Sneakers that were similar to Alexander Mcqueen. And I found this web. The quality is as well as Alexanders Mcqueen, and they arrive me to fast. Im from Spain and they arrive me in less than a week. The support of the web replyes you quite fast, in my case a man called Alex replyed me all that I wanted in less than 24h. All was great, and I will repeat again, and if you are looking for sneakers that are high quality, I will recommend you to buy on this page.
La atención es de lo mejor y más…
La atención es de lo mejor y más amable, tube una larga espera por el Ramadan, pero me encantó tanto la compra que se q haré otra.
Amazing shoes, stylish and really nice!!!
Ordered a pair of shoes a second time and can’t be more happier. Shoes are absolutely brilliant, quality really good. Never had more beautiful shoes than this ones. I will definitely order more shoes
He realizado un pedido y el nmero q me…
He realizado un pedido y el numero q me han facilitado de envio no consta en la emprwsa de reparto ,contacto con ellos y me responden q el pedido esta enviado pero la fecha de llegada no aparece por ningun sitio ni me la facilitan.me gustaria saber cuanto tarda el pedido en llegar o poder hacer yo misma el seguimiento gracias

Besvarelse fra Martin Valen
Always satisfied with martin valen
Always satisfied with martin valen. Also with a complaint they respond quickly and solve it well! recommended
Martin Valen Shoes from Germany.
Martin Valen Shoes from Germany.
I was nervous about ordering from an EU country but i have to say the whole experience was very good.
Great communication, very quick delivery via UPS in 4 working days. UPS Tracker system was great.
Shoes arrived well packaged and all i had hoped for
Very good service. I will be ordering again.
Mi experiencia ha sido muy buena, muy buena información,y sobretodo la calidad del artículo
Por vuestra atención, información,y la calidad del artículo,es muy recomendable
Dette er Trustpilot
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