Magna Housing Anmeldelser 

The man I spoke to was really helpful. He was patient and kind and solved a complex problem. Left me feeling confident to contact the service again in the future.

Front window and bedroom window collapsed concrete lucky my child was out of his bed! Was told by worker I would of been attending a funeral. First reported March 2024. Work was ment to be done before moving in all windows have blown can't see out of them mould around them all as they are so damp. They have put wood around the window to hold them up and have told me they will be out in 7 months time to repair my son is autistic and is terrified to sleep in his room as he thinks it will fall again and they don't have a care in the world. They don't care about asb had restraining order on next door neighbour for kicking me in the side of the head and causing me to have multiple seizures and they left me to live there for 2 year until they moved me into this house that is falling down. They tell you someone will be contact with you to keep you quiet you call up again and they tell you again someone will be in contact, and never get anywhere have been asking for housing officer to call me I get told she will call me in the next week or 2 and it's been 4 months.

The money matters team, especially Zoe, has helped me get my life back on track, after a very difficult 18 months or so. Zoe and Paula also helped me move into my own place in October of last year, but had been helping me for at least 16 months before that. Zoe helped me claim all the benefits I was entitled to and is still helping me now. I can't thank them enough. It made a very stressful situation a bit easier.

Struggling, like many with my energy bills, I contacted the lovely Zoe at Magna. She helped me out enormously. Brilliant customer service. Thank you. 5 stars.

Rapid response to my repair .professional worker, very satisfied with the outcome thank you.

The response to my repair request was quick and efficient. The appointment made fitted well with my own availability.

Once I'd made Magna aware of the problem which was caused inadvertently by some of their employees working on one of their properties adjoining ours it was dealt with quickly and efficiently.

rang magna to report a repair the lady who dealt with it was helpful and could answer my questions and concerns we'll done to the lady

I got the exact help I needed!

In less than 5 minutes I had my query answered quickly and found a solution to my problem.

Thank you Shani for your efficiency!

Absolutely 💯

Had a call from Mark Palmer Rees he was able to answer my questions regarding money matters
Within a timely manner
Thank you
Bernice

Imagine being in the middle of your shower when suddenly there is the acrid smell of electrical burning and smoke coming out of the Mira Advanced shower unit. Water, electricity, smoke, fire! A shocking experience!! I've never got out the shower so fast in all my days!
I reported the incident online and Kayleigh phoned a short time later to assure me an electrician would call within 24 hours. David and Oliver called round later the same day - within 12 hours, and replaced the Mira unit with no fuss, no mess and in a very professional manner. Thank you to one and all for your speedy repair. Much appreciated.

Once through to an advisor very polite and helpful

Waited 3 weeks for someone to come out as it was an electric issue I wasnt risking touching it myself, contacted magna on several occasions to get the job brought forward as I have 2 your children and a disabled husband so didn't want to go 3 weeks without a cooker... I still waited 3 weeks for the electrician to come and tell me it's the cooker itself that was the issue so a quick phone call to my insurance company and the issue was rectified the very next day.... The 3 week wait could have been avoided had they have sent someone sooner... I live in a block of flats and the Magna vans are always outside for some reason or other yet I had to wait 3 weeks for something that could have been rectified ALOT sooner

I can't remember the Op's first name, his last was Winn. He did a really good job, very pleasant and kept us informed while he was replacing the window winder. Very pleased with him.

Terrible housing association always constant mould problems in there property's! Was lied to by both the Lettings and housing officer for the property. Reassured works were completed when wasn't touched! I told the housing officer and the Lettings Officer works needed to be done prior to us moving in but they LIED. Lettings Officer didn't tell Me about the asbestos until after I signed the tenancy! My second time being with this housing association and what a sham they are they failed me before and they have done it to me again only this time I have a 14 month old! The letterbox was hanging on by celatape! The back door was pointless being there causing my son to catch a cough and exploit him to croup again! The mould we walked into and living in fear with asbestos! My flooring boards in my bedroom were worn and needed replacing! The property was not ready to let let alone to a venerable tenant!!! Never would I ever recommend magna or have anything positive to say absolute disgrace. AVOID!!

Santas grotto
Such a brilliant experience for us all. From the moment we arrived we were made to feel welcome. Little touches like colouring in for the children to do while they waited their turn to see Santa and the refreshments added to the experience. The elf coming to fetch our three year old began the real excitement and then Santa was absolutely amazing. Thank you everyone for making it all so special.

Absolutely lovely, warm and enjoyable! snacks hot drinks colouring whilst we waited to meet santa was my eldest first time she was a little shy but Absolutely loved the experience can't wait for next year!

Rachelle was very helpful and courteous in helping me with my query.

Very friendly and ready to help you with what ever query you got,