I have owned a Magicshine taillight for several months and love it. Recently, I ordered a headlight. The included remote had issues. Customer service responded within a day to my inquiry, sent me a re... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Light seemed bright and with easy controls via separate button that mounts conveniently on handle bar, but the mount for the light itself fell apart on first attempt to install. Cheap plastic that bro... Se mere
Virksomheden har svaret
Have bought a total of 5 magicshine lights, it gets dark early and I ride 3x a week -primarily at night this time of year. Had trouble with a monteer 5000, light stopped working, reached out and ha... Se mere
Struggle with rear light mount. Good communication with customer service, we found a good solution for my problem. Quick response time, good customer service, seems like they lister to their custom... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Magicshine is a world-renowned brand dedicated to crafting high-performance outdoor lighting solutions for over 18 years. Our core product line includes premium bike lights, versatile flashlights, and durable headlamps, designed to empower adventurers, athletes, and professionals across cycling, skiing, trail running, hiking, and demanding work environments. We take immense pride in our unwavering commitment to quality, reliability, and affordability. Every Magicshine light undergoes rigorous testing to ensure it withstands the harshest conditions, delivering consistent brightness and long-lasting battery life when you need it most. Whether you’re commuting before dawn, exploring remote mountain trails at night, or working in low-light settings, our products are engineered to keep you visible, safe, and focused. Trusted by millions of outdoor enthusiasts worldwide, Magicshine has built a legacy of innovation by listening to our customers’ needs and pushing the boundaries of lighting technology. From compact, rechargeable bike lights to powerful, multi-mode headlamps, we offer solutions that balance cutting-edge performance with accessible pricing, making premium outdoor lighting available to everyone. At Magicshine, we believe the right light shouldn’t limit your adventure. We’re here to illuminate your journey, whether you’re chasing a new personal best on the bike or working safely after dark.
Kontaktoplysninger
2990 E Inland Empire Blvd ste 102, 91764, Ontario, USA
- support@magicshine.com
- magicshine.com
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent quality and even better service!
I absolutely love my Magicshine Hori 1300! The light is top-notch, with crazy good battery and it's built to last. Also big thank-you to the support team, I had an issue with my remote but the team was incredibly helpful and resolved everything very quickly. I’m so impressed with their responsiveness! Highly recommend this brand, would give it more stars if I could.

Besvarelse fra Magicshine
La pagina no es muy clara
No hay muchos productos. La entrega fue buena, la pagina de MagicShine, es muy confusa. No es tan amigable al usuario.

Besvarelse fra Magicshine
המוצרים שלכם טובים ובמחיר הוגן
המוצרים שלכם טובים ובמחיר הוגן.
לא נתתי 5 כוכבים מפני שבהזמנה הקודמת הוספתם לי פנס מנצנץ להזמנה, כנראה כצ'ופר, שזה נחמד. הבעיה היתה שלא עבד
אבל בסך הכל חוויה מצויינת!
Se ve hermosa la lámpara y seguramente…
Se ve hermosa la lámpara y seguramente tendrá una luz potente, desafortunadamente no puedo usarla porque el cable de conexión a mi ebike cube one44 2025no es compatibles 😞. Y ustedes me refieren a Bosch para solucionar mi problema. … 🤷🏻♂️

Besvarelse fra Magicshine
Cycling lights Monopolist
No other light brands can compete with magicshine when it comes to cycling lights.

Besvarelse fra Magicshine
They go to extra lengths...
They go to extra lengths to ensure a quality purchase experience that matches the quality of their products, while remaining affordable. Excellent business model for creating brand loyalty.

Besvarelse fra Magicshine
Great experience
Great experience - had a light that was ~6 yrs old, and needed a mounting bracket. They were able to ship me a piece that fixed it, and I was able to use my light again. Would recommend reaching out if you have any issues.
Llego malo el producto
Llego malo el producto , no prende la luz ni carga , na da señales para iniciar carga

Besvarelse fra Magicshine
Support of Hannah was 10 stars
Support of Hannah was 10 stars. She helped me with 2 problems during installation and went beyond expectations.
They really have happy people in the…
They really have happy people in the warranty department, they are extremely friendly and genuinely eager to help you.
Its speed of response to emails is almost as if you were talking through WhatsApp, instantaneously. I am totally satisfied with them. And that really makes the brand worth far more than the competition.

Besvarelse fra Magicshine
I have been riding gravel and forest…
I have been riding gravel and forest trails for years. I bought the EVO 1700 specific to ride these after dark.
This light has been awesome. It outperformed pretty much everyone else. The “high beam” was coveted by all.

Besvarelse fra Magicshine
Best night riding lights I’ve found …
Have bought a total of 5 magicshine lights, it gets dark early and I ride 3x a week -primarily at night this time of year. Had trouble with a monteer 5000, light stopped working, reached out and had a new light in less than 2 weeks, then had trouble with a monteer 3500 which was easily resolved by tech support. Overall I’m happy with the lights, mounts, batteries and customer support.
Ordered two lights
Ordered two lights. Never came. Refunded the money a month later after multiple attempts to communicate. They frequently claim to have offers, when you try to claim the offer you get put on some kind of prize roundabout and end up with nothing. Dodgy site with lots of English spelling errors. The lights are real but the quality is suspect and the customer service is awful. You’ve been warned.

Besvarelse fra Magicshine
Great design, great support
The design of the EVO 1700 is great. It's a perfect combination of beam pattern, size and battery life. And the customer service is excellent. The support is as good as the design. Highly recommend!
Hannah was amazing
Hannah was amazing
A piece of my magicshine that holds my computer fell off.
Messaged them through Amazon
Hannah took care of me right away and followed up to be I was ok
Bike Taillight Experience - A Positive Outcome!
I purchased a bike taillight from Magicshine via Amazon 12 months ago, unfortunately the light failed. I contacted Magicshine and they couldn’t have been better in their response. I showed them a video of the problem and a new light was despatched the same day. Thank you to Hannah for your prompt and polite responses.
They made me right after having bought…
They made me right after having bought many Magicshine lights and having one break on me. There was a little back and forth exchange but they sent me a new light and I was able to keep my same battery which is nice because I don't like to waste lithium ion batteries.
Easy warranty process. Quick response. Fast delivery.
The mount base of my Magicshine EVO 1300 broke and I needed a replacement.
I submitted my warranty request via the Amazon email contact. I got a response on the same day. I received the replacement within a week. Replacement part was good and I can mount my light again!
I was particularly impressed with the attentiveness of the person handling my claim, Hanah. The person was very polite and communication was very clear. The person even checked up on me to see if I have received the replacement. This is very thorough customer service!
Superb customer service when I reported…
Superb customer service when I reported an issue. Dealt with quickly and a replacement was with me within a few days.
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