I ordered a bike for my grandson and when it arrived, we realized it was the wrong size. Glerc's customer service responded right away and helped me with the return, sending out the correct size withi... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Bought a bike for our three year old. It was well reviewed and looked appropriate. Upon receiving it and attempting to put it together we noticed that one of the forks for attaching the fron... Se mere
Virksomheden har svaret
Customer service dispatched a new set of handlebar grips to replace the ripped one I received. Both bikes I purchased have been great so far!
Virksomheden har svaret
surprised to see negative reviews here. my experience was top-notch! ordered 2 bikes and 2 baskets. received an email shortly after placing the order to confirm I actually wanted the additional basket... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Glerc, we believe a bicycle is more than just a ride — it’s the beginning of a child’s journey toward independence, confidence, and discovery. Our brand was created to celebrate those first moments on two wheels and the memories that follow. Inspired by timeless design and the spirit of outdoor adventure, Glerc bikes are crafted to bring together style, reliability, and comfort for young riders and their families. From the first pedal to the next great adventure, Glerc is proud to be part of childhood moments that families will remember for years to come.
Kontaktoplysninger
2700 Troy Avenue E518, Pueblo, CO 81001. US, USA
- 1 888-969-8760
- support@glercbikes.com
- glercbikes.com
3,8
God
50 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Glercbikes
Dear Customer,
Thank you very much for your kind review.
We are truly delighted to hear that you are happy with both our service and the bikes. Your positive feedback means a great deal to our team and encourages us to continue providing the best possible experience.
If you ever need any assistance in the future, please do not hesitate to reach out. We are always here to help.
Kind regards,
Customer Support
Glerc
5 Stars — Great Bike and Even Better Service!
I ordered a bike for my grandson and when it arrived, we realized it was the wrong size. Glerc's customer service responded right away and helped me with the return, sending out the correct size within 24 hours. I am very impressed with their service and for putting their customers first, listening, and being willing to find a resolution as quickly as possible. My grandson is absolutely loving his new bike! I am not only impressed with the outstanding customer service but the high quality of the bike as well. I would highly recommend Glerc!
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you very much for taking the time to share your experience with Glerc.
We are truly pleased to hear that the size exchange was handled smoothly and that you received the correct bike quickly. It’s also wonderful to know that your grandson is enjoying his new bike and that you are satisfied with both the product quality and our customer service.
Your feedback means a lot to our team, and we will continue working hard to provide efficient support and reliable products for all our customers.
If you ever need any further assistance in the future, please feel free to reach out at any time.
Kind regards,
Customer Support
Glerc
Bought a bike for our three year old
Bought a bike for our three year old. It was well reviewed and looked appropriate.
Upon receiving it and attempting to put it together we noticed that one of the forks for attaching the front wheel hadn't been welded on straight, and was therefore aligned incorrectly.
This means the front wheel itself doesnt align, and is off-centre from the handle bars. Worse still this causes the wheel to contact the brake pad at all times. Not matter how hard we tried we could not align the wheel. And, ultimately concluded that we never would be able to because of a flaw in the bikes manufacture, despite following the instructions as stringently as possible.
To top it off the wicker basket that came with the bike was cracked.
Overall a low quality product and we will be seeking an immediate refund.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the issues you experienced with your bike.
We sincerely apologize for the inconvenience caused. In rare cases, items may be affected during transportation, and damage such as misalignment or accessory breakage can occur. Please rest assured that this is not the standard we aim to provide.
For situations like this, our customer service team is always ready to assist as quickly as possible. Once we receive photos of the issue via email, we can promptly arrange a suitable solution for you, whether that is a replacement or a return and refund, depending on your preference.
We would also like to inform you that our customer service team has already responded to your case via email, so we kindly ask you to check your inbox when you have a moment.
We appreciate your understanding and look forward to resolving this for you as soon as possible.
Kind regards,
Customer Support
Glerc
Customer service dispatched a new set…
Customer service dispatched a new set of handlebar grips to replace the ripped one I received. Both bikes I purchased have been great so far!
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you very much for your kind feedback.
We are glad to hear that you have received the replacement handlebar grips and that both bikes have been working well so far. Your satisfaction is very important to us, and it is great to know that we were able to resolve the issue for you quickly.
We truly appreciate your support and trust in our products. If you ever need any assistance in the future, please feel free to contact us at any time.
Kind regards,
Customer Support
Glerc
Good Product and very good Service had…
Good Product and very good Service had problems with Delivery the Support Team reacted directly! Thank you very happy
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you very much for your kind feedback.
We are really pleased to hear that you are happy with both the product and our service, and that our support team was able to assist you quickly when the delivery issue occurred. Your satisfaction means a lot to us.
We truly appreciate your trust and support. If you ever need any help in the future, please feel free to contact us at any time.
Kind regards,
Customer Support
Glerc
22nd May 2026 order still not been dispatched.
I placed an order on 22nd May 2026. The confirmation email states dispatch is within 4-6 working days, however, FedEx still have not received our order from Glerc Bikes UK and it is now 4th June 2026. I have phoned Glerc's helpline multiple times and nobody answers the phone. I have also sent several emails with no response too. Glerc, this item was for my child's birthday and we ordered almost a month before their birthday. I will look at taking legal action and reporting to press unless I receive an immediate response to my emails with why my item has not been dispatched yet you have taken over £300 of my money. I even paid shipping insurance. I expect an urgent response please.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear customer,
Thank you for sharing your experience, and I’m truly sorry to hear about the frustration you’ve been facing. This is certainly not the level of service we aim to provide, and I want to help resolve this for you as quickly as possible.
Just to kindly clarify – our email support team responds to all messages within 24 hours during working days. Our phone lines are not available 24/7, but emails are reviewed and answered in the order they are received once our team is online. If you haven’t seen a reply from us yet, could you kindly check your spam or junk folder? It’s also possible that our response may have been missed.
That said, I have searched our email system using the details available here, but unfortunately I cannot locate any previous correspondence without your order number. You haven’t mentioned your order number in this review, which makes it impossible for me to investigate your specific situation.
Could you please provide your order number? Once you share that, I will personally look into what has gone wrong with your dispatch, check why you haven’t received a response, and prioritise a solution for you – whether that’s an urgent dispatch or a full refund.
We take all concerns seriously, and I sincerely want to make this right for you and your child’s birthday. Please reply here or email us directly with your order number so we can act immediately.
Thank you for your understanding.
Kind regards,
Customer Support
Glerc
Our grandson and granddaughter love…
Our grandson and granddaughter love their glerc bikes! They were easy to assemble and are high quality.
6. maj 2026
Besvarelse fra Glercbikes
Dear customer,
Thank you so much for your lovely review! 🌟
We're absolutely delighted to hear that your grandson and granddaughter love their Glerc bikes. It's wonderful to know that the assembly was easy and that you're pleased with the quality – that's exactly what we aim for with every bike we make.
Nothing makes us happier than knowing children are enjoying their rides safely and happily. Thank you for choosing Glerc Bikes, and if there's ever anything we can help with in the future, please don't hesitate to reach out.
Wishing your grandchildren many happy adventures on their bikes! 🚲
Kind regards,
Customer Support
Glerc
the bike was nice and easy to order…
the bike was nice and easy to order with fast shipping. i had a defective spoke and was sent a replacement in a timely manner. will def buy my next bike from them.
6. maj 2026
Besvarelse fra Glercbikes
Dear customer,
Thank you so much for your kind review – we really appreciate it! 🌟
We're delighted to hear that you found the ordering process easy and the shipping fast. While we're sorry that you experienced a defective spoke, we're glad our team was able to send you a replacement in a timely manner and get things sorted for you.
It means a lot to know that you'd choose us again for your next bike – we look forward to serving you then!
If there's anything else we can help with in the meantime, just let us know.
Happy riding! 🚲
Kind regards,
Customer Support
Glerc
Good looking bike.
5. maj 2026
Besvarelse fra Glercbikes
Dear customer,
Thank you! 😊
We're really glad you like the look of your bike. Hope you have a fantastic time riding it! 🚲
Kind regards,
Customer Support
Glerc
I am not sure what is going on with…
I am not sure what is going on with this brand. I am not content with my purchase at all!
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
We are sorry to hear that you are not satisfied with your purchase.
Our team has already reviewed your case and sent a detailed solution to your email address. We kindly ask that you check your inbox (and spam/junk folder if needed) for our latest message.
We take customer feedback seriously and are committed to resolving issues whenever they arise. We would appreciate the opportunity to work with you directly and find a satisfactory solution.
We look forward to hearing from you and assisting further.
Kind regards,
Customer Support
Glerc
My grandaughter LOVES her new bike!
My grandaughter LOVES her new bike. She got the polka dot bell to go on it and she is excited about her new ability to ride with gears. Also, I didn't realize that the bike comes with a basket which is adorable. She can take her stuffed animals with her!The mint green is a nice color. Well done!
19. april 2026
Besvarelse fra Glercbikes
Dear Customer,
Thank you so much for your wonderful review!
Reading your feedback truly made our day. We’re delighted to hear that your granddaughter loves her new bike and is excited about riding with gears. Learning new cycling skills is such a special milestone, and we're honored to be part of that journey.
We're also glad she enjoys the polka dot bell and the basket! It’s wonderful to know that her stuffed animal friends can come along for the ride. The mint green color is one of our favorites too, and we're thrilled that it was a hit.
Thank you for choosing Glerc and for sharing this lovely experience with us. We wish your granddaughter many happy adventures and wonderful memories on her new bike!
Kind regards,
Customer Support
Glerc
Great customer service
Great customer service. Had an issue with order snd they made it right immediately. I would recommend snd the bike we got is awesome! 10/10.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you so much for your wonderful review!
We’re delighted to hear that you had a positive experience with both our customer service team and your new bike. Providing quick support and making things right when issues arise is very important to us, so your kind words truly mean a lot.
We're especially happy to know that you're enjoying the bike and that it has met your expectations. Thank you for your recommendation and for giving us a 10/10 rating!
We appreciate your support and hope your family enjoys many great rides ahead.
Kind regards,
Customer Support
Glerc
Besvarelse fra Glercbikes
Dear Customer,
Thank you very much for your lovely review.
We are so happy to hear that the bike is a great fit for your granddaughter. It truly means a lot to us to know that our bikes are bringing joy to families.
We sincerely appreciate your support and hope your granddaughter enjoys many fun and memorable rides ahead.
Kind regards,
Customer Support
Glerc
Update to Excellent customer support once escalated to management
Update on Customer Service and what is happening now. Yesterday in frustration I posted a 1 star review here that I am now revising to a 5 star review due to being contacted by management, who has the authority to help me and is. When she first got her bike she loved it and when management found out about my issues, they have stepped in to help and that was all I ever wanted. Glerc is standing by the warranty and I am now completely satisfied and feel heard as a consumer. I will give an update on 30 days with how the replacement is doing so you all can see if you are thinking of buying from Glerc, go for it. I think this was a one off situation and feel confident in their upper management and their commitment to customer satisfaction.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear customer,
We are sorry to hear that you feel disappointed with your experience. However, we would like to clarify that your emails have not been ignored. Our team has been in contact with you regarding your concerns, and your case was escalated internally for further review, which unfortunately resulted in some delay in response time.
We always encourage customers to contact us directly so we can properly review and address any product or assembly concerns. Customer satisfaction remains very important to us, and we appreciate all feedback as it helps us continue improving our products and service.
Kind regards,
Customer Support
Glerc
First
First! the bike is beautiful! bought this for my daughter's birthday!! very easy to put together. And WOW! the seats are confortable, the look, the basket! just adorable! and to add, they have a great customer service that replies within 12 hours. Hard to find these days!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear customer,
Thank you so much for your kind words and for sharing your experience with us.
We are truly delighted to hear that your daughter loves the bike and that you found the assembly easy. It’s especially wonderful to know that you’re happy with the comfort, design, and basket details—that means a lot to our team.
We also really appreciate your recognition of our customer service. We always strive to respond as quickly and helpfully as possible, so your feedback is very encouraging.
Thank you again for choosing us and for taking the time to leave such a positive review. We hope your daughter enjoys many happy rides ahead!
Kind regards,
Customer Support
Glerc
Second bike from Glerc
Second bike from Glerc. Sturdy, great sizes and colors. Timely shipping. Customer service was responsive when I had to retirn the first bike and get a larger bike. Cannot complain.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Hi there,
Thank you so much for your continued support and for choosing Glerc again!
We’re delighted to hear that you’re happy with the bike’s quality, sizing, and colors, as well as the timely shipping. It also means a lot to us that you had a positive experience with our customer service during your return and exchange process.
Your satisfaction is exactly what we strive for, and your feedback truly encourages our team.
If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Customer Support
Glerc
Very professional process and worth the purchase.
The bike itself is cute and for the most part, working properly. My daughter loves it. Only down side is, she needs the seat all the way down, so she is not able to have the baby seat attached. Which is a bummer, cause that is one of the main reasons we purchased this one. So she could bring her babies with her. Maybe look into alternative attaching locations. Also, better direction for reflector locations and/or different styles of reflectors to work with the basket and baby seat attachments. Instructions for assembly don't really help with placing these, very generic.
Company contacted me, regarding my review, and are planning on taking my suggestions in for consideration.
All in all, great experience and very nice product. Planning on buying the larger similar bike for her mother, so they have matching set.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Hi there,
Thank you so much for your thoughtful and detailed review—we truly appreciate you taking the time to share your experience!
We’re delighted to hear that your daughter loves the bike and that you’re happy with the overall quality. It’s especially wonderful to know you’re considering purchasing another bike so they can have a matching set—that really means a lot to us.
At the same time, we sincerely appreciate your constructive feedback regarding the seat height and baby seat compatibility, as well as the reflector placement and assembly instructions. These are very valuable insights, and we’ve already shared them with our product team for further review and improvement.
Our goal is always to create products that are both fun and practical for families, and feedback like yours helps us get closer to that every day.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for your support!
Kind regards,
Customer Support
Glerc
Stylish Bike & Helpful Customer Support
I recently purchased this bike and was impressed with the overall design and appearance. The color and style really stand out, and it’s comfortable for casual riding.
During setup, I did run into a minor issue with one of the parts, but customer service was responsive and helpful in working toward a solution. They communicated clearly and followed up, which I appreciated.
Overall, I’m happy with the bike and the support provided. It’s a great option if you’re looking for something stylish and comfortable.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear customer,
Thank you so much for your kind review!
We’re really glad to hear that you’re enjoying the bike’s design and comfort—it means a lot to us that it stands out and meets your expectations for casual riding.
We also appreciate your understanding regarding the setup issue. Our team is always committed to providing clear and timely support, so it’s great to know that you felt well assisted throughout the process.
Thank you again for your support and for choosing us. We hope you continue to enjoy many great rides ahead!
Kind regards,
Customer Support
Glerc
This is a tough little bike. Our grandson had an amazing first experience riding this bike. I felt that it was extremely safe for him.
Very easy to deal with. Quick delivery.
19. marts 2026
Besvarelse fra Glercbikes
Hi there,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that your grandson had such a great first riding experience and that you found the bike safe and reliable for him. Safety and quality are always our top priorities, so it means a lot to receive your kind words.
We also appreciate your comments about the smooth ordering process and quick delivery.
Thank you again for choosing us, and we hope your grandson enjoys many more happy rides!
Kind regards,
Customer Service Team
Glerc
Great bike
Great bike, arrived quickly, easy to put together. You get what you pay for and this is a quality bike!
15. marts 2026
Besvarelse fra Glercbikes
Hi there,
Thank you so much for your wonderful feedback!
We’re really pleased to hear that you’re happy with the bike, the quick delivery, and the easy assembly. It’s great to know you feel it offers good value and quality.
We truly appreciate your support, and if you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Customer Service Team
Glerc
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.