I ordered a bike for my grandson and when it arrived, we realized it was the wrong size. Glerc's customer service responded right away and helped me with the return, sending out the correct size withi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought a bike for our three year old. It was well reviewed and looked appropriate. Upon receiving it and attempting to put it together we noticed that one of the forks for attaching the fron... Se mere
Virksomheden har svaret
Customer service dispatched a new set of handlebar grips to replace the ripped one I received. Both bikes I purchased have been great so far!
Virksomheden har svaret
surprised to see negative reviews here. my experience was top-notch! ordered 2 bikes and 2 baskets. received an email shortly after placing the order to confirm I actually wanted the additional basket... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Glerc, we believe a bicycle is more than just a ride — it’s the beginning of a child’s journey toward independence, confidence, and discovery. Our brand was created to celebrate those first moments on two wheels and the memories that follow. Inspired by timeless design and the spirit of outdoor adventure, Glerc bikes are crafted to bring together style, reliability, and comfort for young riders and their families. From the first pedal to the next great adventure, Glerc is proud to be part of childhood moments that families will remember for years to come.
Kontaktoplysninger
2700 Troy Avenue E518, Pueblo, CO 81001. US, USA
- 1 888-969-8760
- support@glercbikes.com
- glercbikes.com
3,8
God
50 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
As others have said AVOID AVOID AVOID
As others have said AVOID AVOID AVOID! if you want a Glerc bike buy it from Amazon with free delivery and returns and often cheaper than the Glerc site. Customer service is slow and poor and very 18th Century! As for the 15% restocking charge to take an unopend unused item back, well its just a joke. Dont waste your time or money just buy eleswhere.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the return process and communication.
Please know that we take all customer comments seriously and are constantly reviewing our processes to improve service, including how returns and restocking fees are handled. Your feedback helps us identify areas where we can do better.
We sincerely apologize for any inconvenience caused and appreciate you bringing this to our attention. If you would like, our customer support team is available to discuss your concerns further and see if there is anything we can do to assist you.
Kind regards,
Customer Support Team
I have had similar issues with deliver
I have had similar issues with deliver. The bike has still not arrived. I have had responses from the company on email telling me they are looking into where the package is etc but after these reviews I'm requesting a full refund.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Glercbikes
Dear Customer,
Thank you for sharing your experience. We are very sorry to hear that your bike has still not arrived and understand how frustrating this must be.
We sincerely apologize for the delay and any inconvenience caused. Please contact our customer support team directly with your order details, and we will work with you to resolve this as quickly as possible, including arranging a full refund if that is your preference.
Your feedback is important to us and helps us improve our delivery processes for future customers.
Kind regards,
Customer Support Team
Do not buy
We searched for a bike for a our son for christmas and came across this company with a bike we agreed on, unfortunately it was out of stock so I contacted them and was told it would be in stock soon, we waited and eventually it came back into stock so we ordered it. We waited before getting tracking information and was originally given between 2nd and 5th December for delivery. The status never changed throught this period so I contacted them to ask for an update, I was told sometimes the courier doesnt update along with a lot of other reasons. I spoke to the courier who told me they hadn't even been given the bike, so i got in touch again to be told, as they had been caught out they admitted it actually hadn't been sent out and was still in their warehouse but would be sent out. Eventually we received the bike which was left thrown under one of our benches while no one was home, after inspection of the bike turned out there was damage to the bike from improper protection during transit, brake calipers ground down, suspension leaking oil, pedal arm ground down all from metal to metal contact and insufficient care. After emailing them about this they offered £20 refund and a touch up pen, this wouldn't even cover a tiny amount of having the bike repaired. I advised it would need to be a substantial refund or a replacement bike. They upped the refund to £30 again no where near enough. So i asked them to send a courier to both collect and deliver the replacement bike as this was a christmas present and we didnt want to chance him not getting a bike, was told no this cant be done, backwards and forwards for a couple of days until last night, they sent an email advising a courier would collect the bike and drop off a replacement to then be sent another email telling me this was for another customer which breaks data protection as it included the customers name and address. Advised what is good for one customer is good for another but again told no. Sick of going backwards and forwards with this company on what should be a simple fix so have requested they collect the bike for a full refund which is now going to cost us more money to buy locally. Stay away from this company.
9. december 2025
Uopfordret anmeldelse
Awful
Awful. Paid for goods. Never arrived. Chased up and I was initially advised they would contact the courier. The next day said item was out of stock
26. november 2025
Uopfordret anmeldelse
The company is fraud
The company is fraud. I have ordered since start of November, still no answer. They only sent a tracking number which doesn't change at all.
Fraud ,avoid at any cost
8. november 2025
Uopfordret anmeldelse
【AVOID! 】£200 on a Faulty Bike and No Customer Service
Spent £200 for a 20 inch little molly bike. What a waste of money! Avoid this company.
The bike came with a faulty front fork which means the front wheel couldn’t be fitted in. Hardly any response from the customer service. They did acknowledge that it was a faulty fork from their side though and they could arrange a replacement. Nothing has happened or progressed. Their telephone line never works.
Requested now a full refund since I’ve been waiting for a whole week for a solution. Still no response. Now looks like I’ve spent £200 for scrapped metals. Can’t believe the customer service I’ve received as this was not the cheapest option in the market. How can a company selling children products be so irresponsible.
4. august 2025
Uopfordret anmeldelse
Bike never arrived
Bike never arrived. They took our money and vanished. It's been five days since the bike was "out for delivery" the company doe not respond to emails, messages, social media and their phone number does not work. 100% avoid!
14. juli 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.