We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Se mere
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time. Julie is a great asset to your Company and shoul... Se mere
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really bad... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktoplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Middel
617 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Timely and helpful
19. juni 2026
Besvarelse fra M6toll
Hi Garry. and thank you so much for your positive comments. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
As far as I'm concerned the issue was…
As far as I'm concerned the issue was not resolved & as I've received this feedback email I'm presuming that in your eyes the issue is delta with
19. juni 2026
Besvarelse fra M6toll
Good morning Andrew. I am sorry this has not been dealt with. Please could you call customer services on 0330 660 0790 and we will deal with any outstanding queries immdiately. Kay @M6toll
Great Customer Service
Customer service was spot on as usual! Friendly, helpful staff that get problems solved quickly & efficiently
19. juni 2026
Besvarelse fra M6toll
Hi Jo and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Speedy response.
18. juni 2026
Besvarelse fra M6toll
Hi Keith and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
charged extra
charged extra, if you didn't check they will have it slide through. had to call them up for refund
18. juni 2026
Besvarelse fra M6toll
Good afternoon and thank you for you review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team should have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
It was simple to renew
It was simple to renew. Although there was a small problem signing in. Steve at customer service was a real help. Thank you Steve. And now within 30 minutes my pass has been authorised
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Stuart and thank you so much for your positive comments about Steve! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Answer query very quickly
Answer query very quickly.
Understood that if issues with charging station on the services and gridserve tell us to go off m6 toll to another charger we will have to pay toll twice .
Lesson learnt to make sure enough charge to get to Rugby Services .
17. juni 2026
Besvarelse fra M6toll
Hi Mary and thank you your positive comments and we apologise for any inconvenience caused regarding having to leave the road. We are working hard, alongside Roadchef, to ensure the new Gridserve chargers at M6toll are up and running as soon as possible. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
A no hassle set up after a few simple…
A no hassle set up after a few simple questions.
17. juni 2026
Besvarelse fra M6toll
Hi Mr Dooris and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I still haven’t been refunded for being…
I still haven’t been refunded for being charged twice
I was initially told that it would be resolved in 5 days
Now I’ve been told that it will be 10 days
Meanwhile 2 debits are on my account
17. juni 2026
Besvarelse fra M6toll
Hi Phil. We're sorry that you are still waiting on your refund. On ocassions the refunds take longer than anticipated and we apologise for any inconvenience caused by this delay.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Extortionate.
Does anyone regulate their pricing? Took one journey on the M6 TOLL lasting about 20 minutes which was more expensive (£19.50) than a fortnight's worth of driving on French roads including their tolls. Needless to say the French network is night & day better than UK.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi David. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Thank you. Good work
I called the customer service and he told to pay. I got home and all was done. Very happy with your works
17. juni 2026
Besvarelse fra M6toll
Hi Colin and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
They tax larger families.
Due to the silly rules my MPV (a passenger car) is considered a class 4 and charged at £19.50 each way. Crazy. A tax on larger families!
16. juni 2026
Besvarelse fra M6toll
Hi Gareth. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged. We'd like to note that our toll prices are designed with a vehicles' height and weight in mind, and do not have a bearing on whether our customers have a large family. E.g. a 7 seater estate car is priced the same as a small hatchback.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Great customer service…
One of the best customer service experiences I've had recently. It was really easy to get in touch with the Customer Support team through the website, and my query was dealt with efficiently, professionally, and courteously.
The response was prompt, clear, and genuinely helpful. It's refreshing to receive such excellent service, particularly when the issue was driven by me. A great example of customer care done well. Thank you!
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Jenna and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You could not find a record of my…
You could not find a record of my journey even though I entered the correct registration, date and time of travel. The charge is showing on my bank as having been taken. I have never had a problem before. I cannot claim this money back from my expenses without the receipt.
16. juni 2026
Besvarelse fra M6toll
Hi Tasmin and we're sorry for any inconvenience caused. We will be looking into your query further and will come back to you as soon as we can. We appreciate your patience at this time.
If you need anything else in the meantime, or would like an update on your query, you can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Responded quickly and efficiently as…
Responded quickly and efficiently as always
So easy to deal with
15. juni 2026
Besvarelse fra M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The response was quick and engaged via…
The response was quick and engaged via email
Unfortunately, was not happy at all as it was a mistake to take the M6 Toll and only got a refund half! It was £18.40 to turned around and only got a refund of £9.20
We did not use the service to be charged £9.20 out of pocket
15. juni 2026
Besvarelse fra M6toll
Hi Irene. We're sorry that you had a bad experience and we will take your feedback on board. We apologise for any inconvenience caused through contacting us and in receiving your refund.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very fast response to my question and a…
Very fast response to my question and a good outcome all round
15. juni 2026
Besvarelse fra M6toll
Hi Mr Taylor and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Sorted out my query very quickly…
Sorted out my query very quickly (vehicle wrongly classed)
15. juni 2026
Besvarelse fra M6toll
Hi Frank and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Service and response
Service and response: 5 stars. Absolutely perfect.
*Suggestion for M6 Toll Management:*
Develop a dedicated mobile application with the following features:
1. *Payment monitoring* - live balance, top-up history, and transaction receipts
2. *Travel & motorway updates* - real-time traffic flow, slow traffic alerts, and diversions
3. *Toll pricing info* - current charges, peak/off-peak rates, and alternative route costs
4. *Journey planner* - ETA updates based on live traffic + toll costs
5. *Notifications* - instant alerts for incidents, road closures, or delays on M6 Toll
This would really help drivers plan better and avoid hold-ups.
15. juni 2026
Besvarelse fra M6toll
Hi Rai and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
We're also really grateful for your thoughts and ideas regarding an M6toll App. An App is something we are considering and your suggestions are certainly very helpful!
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Daylight robbery
Daylight robbery charged twice £19.60 seven minutes apart for a pick up, which they classed as a category 4 vehicle.
10. juni 2026
Besvarelse fra M6toll
Hi Paul. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.