We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Se mere
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time. Julie is a great asset to your Company and shoul... Se mere
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really bad... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktoplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Middel
617 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Needed receipt for work expenses
Needed receipt for work expenses, very easy on website to get this information which was great and quick.
12. juni 2026
Besvarelse fra M6toll
Hi Craig and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had to phone as we hadn't heard about…
Had to phone as we hadn't heard about the exemption pass, they were very helpful and sorted it out there and then for us, super quick can't fault the guys on the phone thank you very much
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Karen and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. We are looking to make changes to our MEP in the future so that the process is automated and will renew automatically.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Disgraceful rip off service!!
Disgraceful rip off service! Wrong turn, probably less than a mile £9.10 !! Can’t get a receipt for your payment unless you go to their website, then it doesn’t find your details! No visible pricing signs, a complete con!
Avoid this rip off service !!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Mr Greaves. We're sorry that you had a bad experience and we will take your feedback on board. We do publicise our prices before every entrance to the road, but appreciate you didn't see them. We apologise for any inconvenience caused.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
When poor customer service
When your devices would not accept my cards had to pay via web using same cards. When payment eventually went through no confirmation was sent to me until 3 days later. Went into my bank to find out if payment was made. Because of this avoided toll on return journey. Think had a call from your centre as had put a couple of requests in for help but call was so garbled and noisy could not make it out. The road it's self fine. Cards work fine other places.
9. juni 2026
Besvarelse fra M6toll
Hi there. We're sorry that you had a bad experience and we will take your feedback on board, particularly regarding the card and receipt issues.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Friendly and helpful team
Any member of the toll team I have had dealings with have always been a great help, their knowledge and attitude have always been first class!!
11. juni 2026
Besvarelse fra M6toll
Hi Jamie and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had a query with card payment which was…
Had a query with card payment which was solved promptly
10. juni 2026
Besvarelse fra M6toll
Hi Mark and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Excellent customer advisor
The customer advisor Steve made every effort to simplify the renewal. Friendly, efficient and very helpful.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Stephen and thank you for your positive comments regarding Steve! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Fantastic business
Fantastic business. I always use this road on my journeys south, great value for money. No potholes, no dead badgers, just smooth blacktop. The services are great as well, they don’t have that industrial feeling. Whilst there I spoke to Julie who gave me some great advice about the M6 toll lite, a perfect product.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Scott and thank you for your positive comments about the road and Julie! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You have priced yhis out of usage will…
You have priced yhis out of usage will not travel on this toad agsin
10. juni 2026
Besvarelse fra M6toll
Hi Sue. We're sorry that you don't think M6toll is worth it any longer. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was forced into following a Diversion…
I was forced into following a Diversion that took me onto the M6 Toll road, which I purposely didnt want to use and hadn't factored a £11.60 charge into my journey. I complained to M6 Toll and they just directed me to Highways etc. I just feel like Im being pushed around until I go away.
Registration AX24EYV
10. juni 2026
Had an issue with my debit card but all…
Had an issue with my debit card but all was resolved by a very professional lady who was very polite & knowledgeable!
9. juni 2026
Besvarelse fra M6toll
Hi Patrick and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Besvarelse fra M6toll
Hi Mr Gambrill. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on the road and on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter (www.m6toll.co.uk/pricing). However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Complaint Not Resolved – Blank Toll Price Signs
I am updating my review following further correspondence with the M6 Toll complaints team.
My original complaint related to the toll price display signs appearing blank when I entered the M6 Toll near Cannock. I believed it was important for drivers to be clearly informed of the charge before entering the toll road. Initially, my complaint was rejected, despite the possibility of a power issue affecting the signage being acknowledged.
After pursuing the matter further, the complaint was reviewed again. I was subsequently informed that some of the information previously provided to me was incorrect, and a full refund was approved. I was also advised that additional training would be provided to the staff involved regarding complaint handling and the management of the road.
While I remain disappointed that the issue was not resolved correctly at the first stage, I appreciate that the company took the time to review the matter thoroughly, acknowledged the error, and agreed to issue a refund. I also appreciate the apology that was provided.
For that reason, I have updated my review to reflect the final outcome and the action taken to resolve the complaint.
10. juni 2026
Besvarelse fra M6toll
Hi there and thank you for your detailed review. We sincerely apologise for any inconvenience caused from your enquiry. We appreciate that we made an incorrect decision initially, but are glad that this decision has now been overturned and you have been refunded for your journey.
We will take steps to improve our processes and complaints procedure to ensure this does not happen again. Certainly you should not have to leave a bad review to obtain the result that you desired.
We appreciate that you are within your right to leave a negative review, however if you are now satisfied, then any amendments to your original comments would be gratefully received.
Again, we are sorry and thank you for your patience.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Besvarelse fra M6toll
Hi Marian and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Besvarelse fra M6toll
Hi Amandeep and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You have not answered my email
9. juni 2026
Besvarelse fra M6toll
Hi Maureen. We're sorry that we are unable to approve a refund for you. We will discuss this policy internally and look to make changes in the future to improve our customer experience. We appreciate you travelling with M6toll.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Besvarelse fra M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I have used the toll road from its…
I have used the toll road from its inception, was it 1999? Anyhow, from travelling 1000's of mile a month, I now work from home no travel, the team at M6Toll have always been awesome, the road has given me very more time with my family xx and I would highly recommend 😊
8. juni 2026
Besvarelse fra M6toll
Hi Patrick and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. It's fantastic to hear that you are such a loyal customer and it's our pleasure to have served you for such a long time.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Besvarelse fra M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Genuine people taken advantage of
Honest mistake of not removing an old vehicle registration from my account. As soon as I noticed I removed it. The old car only made one journey, but they refused a refund.
Genuine people, taken advantage of!
8. juni 2026
Besvarelse fra M6toll
Hi Carl. We're sorry that we are unable to approve a refund for you and we appreciate that this was an honest mistake. We will discuss this policy internally and look to make changes in the future to improve our customer experience. We appreciate you travelling with M6toll.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.