We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Se mere
I highly recommend the mobility service team. I was having some struggles completing online form so they helped me to process it manually and did everything they could to resolve it quickly. I was r... Se mere
Virksomheden har svaret
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really bad... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktoplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Middel
613 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was very worried and they put my mind…
I was very worried and they put my mind at ease. The technology was easy to follow.
29. juni 2026
Besvarelse fra M6toll
Hi Julian Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was overcharged after getting in…
I was overcharged after getting in contact with customer services i was assured it would be rectified it hasn't been
22. juni 2026
Besvarelse fra M6toll
Hi Phil Thank you for your your review. I have looked into your journey and can see that the team responded on the 22nd June, to let you know you would not be charged for your journey. If you feel that this has not been resolved to your satisfaction, please do call us on 0330 660 0790 or email customer.services@m6toll.co.uk and we will be happy to assist
disability exemption renewal
Did not realise had to make new account but was advised what to do to sort issue out and it worked! Within ten minutes of uploading document got an email confirming it was all sorted and set up. Excellent service and customer support
22. juni 2026
Besvarelse fra M6toll
Hello and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Initially overcharged due to misclassification
The refund for overcharging me has (apparently) been issued, though not yet received. A total lack of genuine apology, nor any explanation, as to how the misclassification of a Peugeot e-208 as a Class 4 vehicle could have happened. As this was my only time of using the M6 Toll, the lack of care and concern doesn't fil me with any confidence that the error wouldn't reoccur - leaving me unlikely to repeat usage of the road if I will have to spend the time going through this process every time. I am only giving two stars rather than one because it was a pleasant experience to enjoy the road - and I had fully expected to do it again - but probably not now
22. juni 2026
Besvarelse fra M6toll
Hi Jim Thank you for your review. I am sorry your vehicle was misclassed and you had to conatct us and please do accept my apology for the curtness of the response. I will ensure that this picked up with team. I have looked into your journey and can see that the lane software was out of synchronisation, meaning the system picked up another vehicle for your journey. This does happen and cannot always be seen when you are at the plaza. I can see that a refund has been issued. If you need anything else, please do not hesitate to reach out to the team Thanks Kay@M6toll
I had a great experience with M6toll
I had a great experience with M6toll. The service was fast, efficient, and easy to use. Their customer support team was friendly, professional, and responded quickly to my questions. Everything was handled smoothly, and the entire process was hassle-free. I highly recommend M6toll to anyone looking for a reliable and trustworthy service. Thank you for the excellent support!
29. juni 2026
Besvarelse fra M6toll
Hi Maryoeni and thank you so much for your positive comments regarding your recent experience. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
You made a mistake which I queried
You made a mistake which I queried, you responded quickly and realised there had been an error. No argument, took responsibility and remedied the situation. Thank you.
29. juni 2026
Besvarelse fra M6toll
Hi David and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll. I am sorry your vehicle was missclassified in the lane, and I am very pleased the team immediately fixed the issue for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
My iPad wouldn't work so texted the…
My iPad wouldn't work so texted the toll office they put address in manly and not drop down box it works great so thanks to the staff at m6 Toll pass was working next day 10/10
29. juni 2026
Besvarelse fra M6toll
Hi Philip, and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Very good
Very good, customer service went the extra mile for me. Unusual in this day and age!
29. juni 2026
Besvarelse fra M6toll
Hi Mark, and thank you so much for your positive comments! We really appreciate your feedback regarding the service you received from the team and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
No need to stop and easy to register
22. juni 2026
Besvarelse fra M6toll
Hi Levi and thank you so much for your positive comments regarding registration. I am pleased you found it easy. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Besvarelse fra M6toll
Hi Debbie, and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Outrageous fee and you take three…
Outrageous fee and you take three different payments initially before decided which one you work out we owe…
29. juni 2026
Besvarelse fra M6toll
Hi Alison. Thank you for your review. Currently our system works by pre-authorising the maximum toll fare for your vehicle when we see you at the plaza. Once you have left the road we construct your journey based on the number of zones you have travelled through and request final payment for your journey from your card issuer. The 3rd charge you see is not us taking an additioanl charge, it's how the card issuer deals with the request for thefinal payment. For some unknown reason some card issuers put an additioal pre-authoristaion onto a card when we request the final payment. We understand that this is not a great customer experience and we are working to change our process. Please do not hesitate to conatct us on 0330 660 0790 should you need anything else. Thanks Kay@M6toll
Very easy to deal with and extremely…
Very easy to deal with and extremely prompt response.
19. juni 2026
Besvarelse fra M6toll
Hi Mark. Thanks for your review and your kind words. Should you require anything else, please do get in conatact with us Kay@M6toll
Higesht toll not sure why
18. juni 2026
Besvarelse fra M6toll
Hi Tiku, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
The journey home along m6 toll road was…
The journey home along m6 toll road was excellent. At the exit had to pay with credit card , had to present card twice. When I got home checked my bank and there were two charges showing pending!! I queried this via email and got a prompt reply next day, explaining only one charge would be actioned, which was correct. Good service thank you.
18. juni 2026
Besvarelse fra M6toll
Hi Patricia. Thanks for your review and your kind words. Should you need anything else, do not hesitate to contact customer services Kay@M6toll
I was charged 19.50 for one use in a…
I was charged 19.50 for one use in a Landrover discovery my son was charged 17.50 in a Landrover discovery towing a trailer how can this be I’ve emailed but had no response very poor customer service
26. juni 2026
Besvarelse fra M6toll
Good afternoon. Thanks for your review. I can see that a response was sent on 26th June. Should you wish to discuss thisfurther, please call one of the team on 0330 660 0790 Kay@M6toll
I’ve had occasion to contact support…
I’ve had occasion to contact support service twice both times someone got back to me and were able to help do what I couldn’t on the website.
26. juni 2026
Besvarelse fra M6toll
Hi Fiona. Thank you for your review and I am pleased that our team was able to help you. Please do not hesitate to contact customer services should you need anything else Kay@M6toll
Scott and Darren are roadside angels
Scott and Darren are roadside angels! Helpful, calm and went out of their way to assist us and get us back on the road safely and quickly. Thank you so much, your kind efforts are much appreciated!
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi Kristina Thank you for your review and your kind words about Scott and Darren. I will ensure that the feedback is passed to them. Should you need anything else, do not hesitate to contact us Kay@M6toll
Receipt take ages
I have been waiting for my receipt for 3 days was told 48 hours max and I need it for work to claim back
Everytime I e mail I just get fobbed off
26. juni 2026
Besvarelse fra M6toll
Hi Kevin Thanks for your review. The team did respond to your email, to let you know that as Breeze customer we cnnot provide individual receipts and all your journeys will show on your statement on the 2nd of each month. If this type of account does not work for you as you need individual receipts after each journey , then you may wish to open a lite account. Please do contact customer services, if this is something you would like to do Thank Kay@M6toll
A quick and precise answer to my query.
18. juni 2026
Besvarelse fra M6toll
Hi John. Thank you for your review and your kind words. Should you require anything else, do not hesitate to contact customer services Kay@M6toll
Classifications are misleading and profiteering!
The classification of vehicles is misleading. Our VW van which is a Class 2 vehicle is viewed by the M6 toll as a Class 4. Very misleading and feels like a rip off at £19 for a 2 axle Class 2.
We’ve been travelling Europe and covered hundreds of miles on toll roads. Italy have bridges and tunnels to maintain and their fees don’t even come close to the M6 toll per mile. It’s quite embarrassing for the UK and shows how much we are being exploited at home.
25. juni 2026
Besvarelse fra M6toll
Hi Karen, thank you for you rreview We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged. We'd like to note that our toll prices are designed with a vehicles' height and weight in mind, and are different to the DVLA classification system
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.