We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Se mere
I highly recommend the mobility service team. I was having some struggles completing online form so they helped me to process it manually and did everything they could to resolve it quickly. I was r... Se mere
Virksomheden har svaret
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really bad... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktoplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Middel
613 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra M6toll
Hi Paul. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Found the online process to renew…
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone calls. Suggest process is reviewed and improved .
24. juni 2026
Besvarelse fra M6toll
Hi Julian Thank you so much for your comments regarding our Mobility exemption service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments reagrding the application process and the teams are currently looking at ways to improve this service and I do hope we will be able to share these improvements very soon
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Besvarelse fra M6toll
Hi Lisa Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was charged £19-90 for a Transit…
I was charged £19-90 for a Transit Custom Van which should have been £11 something. After E mailing customer service I was refused a refund, thank you
1. juli 2026
Besvarelse fra M6toll
Hi Kenny We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. The M6toll uses height to determine class an a Ford Transit is a class 4 on our road
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick and helpful response to my request
1 ) Quick response by Kay to my request to change details.
2) Clear explanation that the change could not be done online.
3) Helpful attitude as Kay offered to make the changes for me.
4) Prompt follow up email from Steve to confirm changes had been completed
25. juni 2026
Besvarelse fra M6toll
Hi John Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
We hold a corporate account and it is…
We hold a corporate account and it is so easy no hassle and the customer service team are great help when needed
1. juli 2026
Besvarelse fra M6toll
Hi Amanda Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I will ensure your feedback is passed onto the corporate team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged me
Overcharged me, then told me I'd be refunded the full amount, then told me I'd get half back in 7 days (after waiting 2 weeks) then asked for details of my trip even though I have already submitted them because they can't find the transaction, its not a great deal of money but its the principle and how many people just give up.....
1. juli 2026
Besvarelse fra M6toll
Hi Phil. I am sorry that the M6toll did not meet your expectations on this occassion. I can see that one of the team told you would not be charged for a journey and then you were , so please do accept my apologies for the conflicting information. I will ensure this is picked up with the team. I believe that you hve now been issued with a full refund for the journey. If you still need assitance, please do contact the team on 0330 660 0790
Company and staff are doing well but I…
Company and staff are doing well but I believe the charges are excessive.
22. juni 2026
Besvarelse fra M6toll
Hi Alan Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments regarding price and I will ensure these are passed to the relevant team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
No cash
No cash.
Expectations on individual customer to make time to avoid fine.
Wrong power balance.
Inaccessible.
Discriminatory to people without smartphone.
Shall I continue?
24. juni 2026
Besvarelse fra M6toll
Hi and thank you for your comments. I am sorry that the M6toll did not meet your expecations on this occassion. I have made a note of comments and I will ensure that the feedback is passed on. I can see from reviewing you case that Anita extended the payment deadline for you and ensured nofurther chrges would be added to your journey. Should you need anything else, please do not hesitate to contatct the team on 0330 660 0790 Kay @M6toll
Quite convenient to be able to register
Quite convenient to be able to register and not use a credit card or money at the toll. It was difficult to cancel my registration on line having used the service and needed to seek help and have the administrator do it for me.
23. juni 2026
Besvarelse fra M6toll
Hi Peter Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. The feedback about the difficulties you had to cancel has been noted and passed to our teams as we are always seeking ways to improve the online service for our customers
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great Customer Service Team
Thank you to your customer service team for their quick and efficient response to my query. Your support was much appreciated. Dawn Hogg.
23. juni 2026
Besvarelse fra M6toll
Hi Dawn Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great service
Had an issue with being overcharged on the toll road. Simple instructions to get my refund. Which was credited really quickly. Well impressed.
23. juni 2026
Besvarelse fra M6toll
Hi Steve Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll and I am sorry you were overcharged, and I am pleased the team dealt with it very quickly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Besvarelse fra M6toll
Hi Christos Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
So helpful at getting my problem…
So helpful at getting my problem resolved, even rang me back when I had been cut off.
23. juni 2026
Besvarelse fra M6toll
Hi Zak Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
You said toll road clear but it had…
You said toll road clear but it had speed restrictions, that is NOT clear
30. juni 2026
Besvarelse fra M6toll
Hi Amy. The M6toll clear sign means there are no obstructions or incidents on the road. The speed restrictions have been put in place at the bottom of the road by National Highways for HS2 works. Even with the restrictions in place for a small section of the road, the M6toll is still the most reliable and stress free route through the Midlands. Please do not hesitate to get in touch should you need anything else Kay @M6toll
I had been over charged,sent a…
I had been over charged,sent a email,got a reply within 20mins all sorted,just waiting for money to go back into my account
30. juni 2026
Besvarelse fra M6toll
Hi Trisha Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I am sorry you were overcahrged and I am pleased the team resolved the issue promptly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Besvarelse fra M6toll
Hi Keith Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Always a brilliant service
23. juni 2026
Besvarelse fra M6toll
Hi Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
You overcharged me £7.90
30. juni 2026
Besvarelse fra M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked for information and it was…
I asked for information and it was given to me without any issues
22. juni 2026
Besvarelse fra M6toll
Hi Phil Thank you for your review and kind words regarding customer services. I will ensure the feedback is passed on. Should you need anything ele, do not hesitate to contact the team Kay@M6toll
Dette er Trustpilot
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.