I am very satisfied with my Lycamobile plan. I've had it for a long time and have never had any problems, even outside of Portugal. However, what remains unresolved is my inability to send SMS message... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible company. Roaming regularly doesn't work in the EU or UK. I didn't sign up to a monthly contract but when topping up pay as you go it copied my card details and started taking a monthly paymen... Se mere
Virksomheden har svaret
Conexão de dados muito ruim (internet quando utiliza fica o tempo todo limitada), ligação péssima (quase nunca se entende a pessoa que está falando no outro lado da ligação, as vezes a voz fica robót... Se mere
Virksomheden har svaret
All over experience is good but please help us when we go to india , in india we didn't get any network coverage. Tell us the solution what we can do ?
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Kontaktoplysninger
1050-127, Lisbon, Storbritannien
- lycamobile.pt
3,1
Middel
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
You charged me double
When I paid I did not get a confirmation and no plan was showing. I tried again and then it worked, but you charged me 2 times for 1 plan. I contacted the customer service with proof of the double payment but did not get a reply.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Mariska,
We appreciate you bringing this billing issue to our attention. We are sorry for the inconvenience caused by the double charge and the lack of confirmation.
To assist you further, please share your Lycamobile number, registered email address, and reference number. This information will help us resolve your issue more quickly. Kindly send these details to the e-mail address provided below.
You can also e-mail us anytime at trustpilotreview@lycatelindia.in. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Mi experiencia fue muy buena vía email
Mi experiencia fue muy buena vía email, Maximiano Gomes me atendió y resolvió mi problema muy rápido, ¡gracias!!
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Estimado cliente:
Nos complace saber que nuestro servicio de atención al cliente le fue útil. ¡Gracias por sus comentarios positivos!
Saludos cordiales,
Equipo de Lyca Mobile en Trustpilot
Very good experience very helpful and…
Very good experience very helpful and polite excellent service really appreciated
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Damni,
We are happy to hear that our customer services were helpful. Thank you for your positive feedback!
Regards,
Lyca Mobile Trustpilot Team
Amanda was so sweet and solved my…
Amanda was so sweet and solved my problem in minutes
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Mika,
We appreciate you taking the time to share your positive experience; we are so happy to hear it has been great so far.
Regards,
Lyca Mobile Trustpilot Team
Besvarelse fra Lyca Mobile PT
Dear Pradeep,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Regards,
Lyca Mobile Trustpilot Team
Estou gostando de usar Lyca Mobile pt
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Prezado(a) Cliente,
Agradecemos muito suas amáveis palavras e o tempo dedicado a compartilhar sua experiência conosco. Ficamos muito felizes em saber que o problema foi resolvido rapidamente e que você está satisfeito(a) com nosso serviço.
Trabalhamos arduamente para oferecer um serviço confiável e com excelente custo-benefício, e feedbacks como o seu motivam toda a equipe a continuar aprimorando nossos serviços. Agradecemos por escolher a Lyca Mobile UK e esperamos continuar conectando você.
Regards,
Lyca Mobile Trustpilot Team
Recomendo
Mesmo com um imprevisto na compra, fui muito bem atendido. Suporte rápido, educado e eficiente. Principalmente ao Maximiano Gomes que me ajudou demais. Recomendo!
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Leonardo,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that you received quick, polite, and efficient support during your purchase process. Your kind words and appreciation mean a lot to us.
We will also make sure your feedback is shared with Maximiano Gomes for the excellent assistance provided.
Thank you once again for your recommendation and for choosing Lyca Mobile.
Regards,
Lyca Mobile Trustpilot Team
At least I tried to more then 5 times…
At least I tried to more then 5 times to get 50gb plan in 7 euro. But everytime it's responding contact to customer care. I didn't like it. It's very bad experience
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Shiwakoti,
We are sorry to hear about the inconvenience you experienced while trying to activate the 50GB plan for 7 Euro. We understand how frustrating it must have been to attempt the activation multiple times and continuously receive a message asking you to contact Customer Care.
Updated Response: We have not yet received a response from you. If you are still experiencing any issues, please feel free to contact us via email trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
If you like to be gaslight by lowpaid CS Staff...
If you want to be gaslight by lowpaid staff in "goodness only knows where" then this is the company for you.
------------------------
EDIT (2nd):
Don't be confused by "customer services" saying they sent me an email.
They literally say the same pack of lies they said to me the first few times we corresponded.
AVOID LycaMobile PT.
------------------------
EDIT (1st):
In light of reply "We'd like to resolve this as soon as possible" - DON'T MAKE ME LAUGH!!!
I've called you 4 times and eMailed you twice, every single time it's "No sir, we know we took 8Euros out 13 days early, but when we took 8Euros out 13 days early, we only applied it to the one Phone Number, so you didn't pay the 4Euros on both cards on time, so we've deleted your 4Euros for 100Gb for 30 days offer, we'd love to help, but we don't respect you, Sir!".
EVERY TIME.
--------------------------------------
Continued original review of how bad Lyca Mobile are:
I signed up for the 4Euro for 100Gb deal, and paid every bill on time.
Last day of the month for 6 months they took 8Euros out for the two simcard deals.
Then they took money out of my account 13 days early, claimed "Sir, the 8Euros is only for the one mobile number, Sir, you failed to pay the other 8Euros, Sir." (factually incorrect).
They claimed "The deal was never 4Euros" (it was)
They claimed "You missed a payment" (I didnt).
They claimed "The payment we took out on 17/04 was 8Euro for just one mobile, you pay that from now on,Sir..."
They are the most dishonest, rude and hateful Customer Support staff I've ever dealt with.
AVOID LYCA MOBILE.
Plenty of other second level suppliers (discount brands of the bigger networks) offer better offers than Lyca and don't treat people like idiots to be exploited.
UZO - Meo in disguise
WOO - NOS in Disguise
AMIGO - Vodafone in Disguise
WTF - Also NOS in Disguise.
Go to these, not the nasty people at Lyca Mobile.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologise for the frustration and dissatisfaction caused. We understand your concerns regarding the promotional plan, billing deductions, payment timings, and the interactions you had with our Customer Support team.
Please be assured that we take concerns related to billing accuracy and customer service very seriously. We regret that the information provided during your interactions caused confusion and did not meet your expectations.
Updated Response:We would like to inform you that we have already sent you an email containing all the relevant details regarding the issue.
Regards,
Lyca Mobile Trustpilot Team
Agilidade do atendimento
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Prezado Breno,
Agradecemos seu feedback sobre a rapidez do atendimento. Pedimos sinceras desculpas se nossa resposta ou tempo de resolução não atenderam às suas expectativas.
Entendemos a importância de um suporte ágil e agradecemos sua paciência e compreensão. Seu feedback foi anotado e será compartilhado com a equipe responsável, pois trabalhamos continuamente para aprimorar a experiência do cliente e os tempos de resposta.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Easy setup
Easy setup, top up and plan management online and via the app. Service is provided via Vodafone, which has good service across most areas.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Michail.
We are so glad to hear you find our setup, top-up, and plan management easy! It's wonderful that our service meets your needs.
Regards,
Lyca Mobile Trustpilot Team
I would like to thank Eduardo Gonçalves…
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resolved, even though the process took a few months.
I really appreciate his patience and dedication during the whole experience. The only point I would suggest improving is the response time, as sometimes the replies took longer than expected.
Other than that, I’m very grateful for the support provided. Thank you!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Vinicius,
We are so pleased to hear about the excellent support you received from our team member. We truly appreciate your patience and dedication during the resolution of your issue. We acknowledge your feedback regarding response times and are actively working to improve this aspect of our service. Thank you for your valuable input.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
A Internet é muito lenta e a maioria…
A Internet é muito lenta e a maioria das vezes a rede cai, os dados desligam-se sozinhos.
Acontece quase sempre.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Prezado Pedro,
Lamentamos saber que você tem enfrentado lentidão na internet e interrupções frequentes na rede. Compreendemos o quanto pode ser frustrante quando seus dados móveis se desconectam automaticamente, especialmente se isso ocorrer com regularidade.
Por favor, aceite nossas desculpas pelo transtorno causado. O desempenho da rede pode, por vezes, ser afetado por questões de cobertura.
Resposta Atualizada: Enviamos um e-mail contendo mais detalhes para viabilizar uma investigação minuciosa. Por favor, verifique sua caixa de entrada e entre em contato conosco o mais breve possível. Estamos aqui para ajudar e prestar suporte.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
A lot of internet failure and when I…
A lot of internet failure and when I have it goes very slow I've already reported it but it's still the same.. the other plan was the same I reported and nothing!
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Pedro,
We appreciate you bringing this to our attention. We are sorry to hear about the persistent internet issues and slow speeds you have experienced, even after reporting them. In this case, we have sent you an email regarding this issue. Please check your inbox and spam folder.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
The online purchase was very perfect…
The online purchase was very perfect but the network is slow
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Customer,
We're happy to hear that your online purchase was perfect. We appreciate your feedback and will look into the network speed.
Regards,
Lyca Mobile Trustpilot Team
Bom dia
Bom dia. Depois de a minha cartão SIM ter avariado e de vocês terem substituído por um novo e transferido o meu antigo número para o novo, a minha ligação piorou e a Internet móvel começou a funcionar com atrasos; além disso, por vezes não conseguem contactar-me pelo telemóvel, recebo notificações de que me ligaram, mas não recebi nenhuma chamada no telemóvel. Além disso, vocês suspenderam o acesso à Internet móvel, o que considero uma decisão muito ousada; eu pago pela Internet e tenho o direito de a utilizar como entender. Por isso, estou a considerar outros operadores para obter uma ligação de qualidade. Obrigado.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Caro Oleh Protsenko,
Agradecemos por nos ter informado sobre este assunto. Lamentamos saber do sucedido. Com base na sua descrição, parece que, após a substituição do SIM e a transferência do número, começou a deparar-se com problemas de rede, atrasos na internet, dificuldades em receber chamadas e até restrições no acesso aos seus dados móveis, o que não é, certamente, a experiência que procuramos proporcionar.
Relativamente ao problema de rede, atualizámos o perfil de rede e as definições manuais enviadas por e-mail. Siga as instruções. Caso o problema persista, por favor, indique um número de telefone alternativo para que possamos retornar a chamada e prestar assistência. Para obter mais ajuda, contacte-nos através do e-mail trustpilotreview@lycamobile.com.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Besvarelse fra Lyca Mobile PT
Prezado(a) Cliente,
Agradecemos o seu interesse em nossos planos. Oferecemos uma variedade de opções pensadas para atender a diferentes necessidades, incluindo pacotes mensais com dados, chamadas e SMS, além de planos pré-pagos para maior flexibilidade e controle. Muitos de nossos planos também incluem benefícios para chamadas internacionais.
Regards,
Lyca Mobile Trustpilot Team
Интернет внезапно перестал работать
Купил тариф для португальской esim 50Gb со сроком действия до 15 мая. Через 12 дней в Испании интернет внезапно отключился. В приложении lyka mobile в остатке 38Gb. Что делать не знаю?!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Уважаемый Тимур!
Нам очень жаль слышать о том, с какой ситуацией Вам пришлось столкнуться. Мы прекрасно понимаем, насколько неприятным это могло быть для Вас. Мы не хотим, чтобы наши клиенты получали подобный опыт, и искренне стремимся исправить эту ситуацию.
Не могли бы Вы, пожалуйста, сообщить нам свой номер Lycamobile, адрес электронной почты, а также любой номер обращения, полученный от службы поддержки, воспользовавшись нашим каналом для личных сообщений? Один из сотрудников нашей команды лично свяжется с Вами и решит этот вопрос в кратчайшие сроки.
Вы также можете в любое время написать нам на электронную почту: trustpilotreview@lycamobile.com. Мы всегда готовы помочь!
С уважением,
Команда Lyca Mobile по работе с Trustpilot
I lot of problems with the 5g
I lot of problems with the 5g. Up and down frequently
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Luí,
We are sorry you're having 5G issues. To assist you further, could you please provide your LycaMobile number, registered email address, and any previous support reference number. This information will help us investigate and resolve your issue more quickly.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
cancelamento esim
maximiano gomes provided quick responses and was available to answer patiently my questions and guide me through the process.
19. april 2026
Uopfordret anmeldelse
Besvarelse fra Lyca Mobile PT
Dear Beatrice,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that maximiano gomes was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.