Luscombe MG Leeds Anmeldelser 

155
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

George made buying our MG HS very easy from start to finish, all the staff were friendly, not pushy and made our buying experience pleasant and stress free.Highly recommend them.First class servi... Se mere

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Bedømt til 5 ud af 5 stjerner

Really good experience buying my MG HS Trophy from Luscombe MG Leeds. David was fantastic from start to finish — friendly, genuine and never pushy. He made us feel completely at ease and the whole pro... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Purchased an MGHS FROM LUSCOMBES leeds. Excellent and professional service from George in sales. Highly recommend this dealership for good quality vehicles and good customer care. David Poulter

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Bilforhandler
  2. Automekaniker
  3. Brugtvognsforhandler

Oplysningerne kommer fra forskellige eksterne kilder

Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

155 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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4,6

Alle anmeldelser

(155)

21 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

LUSCOMBE ARE THE BEST!!!

I have bought many cars from Luscombes for over ten years and recently purchased an MG4 . I have to say time and time again these guys are fantastic and really look after you and treat you like a human and not a sales target. This is why I have been back and back again the experience is always first class. If you are wanting a good experience do not hesitate to go to Luscombes. Many thanks again.

8. september 2023
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Besvarelse fra Luscombe MG Leeds

Thank you so much for your longstanding and valued custom - we all work as a team, treating customers as we would like to be treated ourselves, in a friendly and polite manner, so it is great for us to receive such excellent feedback, to help us know we are getting it right. We look forward to continuing to look after your motoring needs. Kind regards Sam

Bedømt til 5 ud af 5 stjerner

I have recently had my car in for a…

I have recently had my car in for a minor fault. I was given one of the electric cars to get home in. Absolutley flawless drove like a dream. I would consider Hybrid but I don't think I am actually ready to make the big splash just yet.
Thanks to the customer service team on the front desk. Mindful of information and always ready to help.
Thank you also for my little goodie bag. It's the little things like that, that makes me love MG more. Thank you

07/11/2023;

7. november 2023
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Besvarelse fra Luscombe MG Leeds

Thanks Trace that is just how it should be - we really appreciate your custom and your brilliant feedback which I shall pass on to the service team. We look forward to welcoming you back when you next require our assistance. All the best Sam

Bedømt til 5 ud af 5 stjerner

Bought our HS on 31/10/23.

Bought our HS on 31/10/23.
Service was excellent , staff were friendly and very helpful. Ross Travis was the gentleman we dealt with and nothing was too much trouble for him. All in all our experience was very very good.

31. oktober 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much for your valued custom and excellent feedback, which I will share along with my thanks with Ross.I am fortunate to have some great people, who really get the culture of customer service, which has been the bedrock of the business. It’s very rewarding for me and Ross, along with the whole team to hear feedback like yours which just drives us on to be even better. Thanks very much Sam.

Bedømt til 5 ud af 5 stjerner

I bought my new MG ZS EV car from…

I bought my new MG ZS EV car from Luscombe MG Leeds. The car in itself is excellent, but what I really appreciated most was the professional and selfless effort of Ross Travis the sales representative throughout the sales process. It was a lovely experience and I would definitely recommend this dealer to anyone.

5. november 2023
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Besvarelse fra Luscombe MG Leeds

Thank you so much for choosing Luscombe MG Mudiaga and for taking the time to leave such a brilliant review - Ross is great and a valued member of the team, who fully understands our culture and has embraced it, so it is very rewarding for him to read such lovely feedback. Enjoy driving your new MG! Thanks again Sam

Bedømt til 5 ud af 5 stjerner

I had a dispute that was dealt with…

I had a dispute that was dealt with very satisfactorily by Mr James Sutcliffe who is the head of sales ,as a result of this experience I will be looking forward to dealing with this company in the future and have recommended them to my large family of motorists

23. september 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much Maurice for your review - I am really pleased that James Sutcliffe has been able to resolve your issue and we look forward to helping you find your next car when you require our assistance. Thanks also for your recommendation - Kind regards Sam

Bedømt til 5 ud af 5 stjerner

Bought my new car from Luscombe motors

Bought my new car from Luscombe motors. It was such an easy experience, Nadeem was very thorough and sorted everything out. Would highly recommend this dealer.

23. september 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much Neil for your great review which I have shared with Nadeem and the team. We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy your new car, and once again, thanks very much for your custom. Sam

Bedømt til 5 ud af 5 stjerner

Test drive

Called and arranged a test drive- very easy to get through to staff.
Very welcoming team, can tell they are very knowledgeable and were so helpful throughout. Highly recommend!

24. august 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much Niki for your very positive review - I do feel we have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so your feedback is very much appreciated. Thanks again Sam

Bedømt til 5 ud af 5 stjerner

Highly recommended

Highly recommended! Luscombe MG customer service exceptional. Very friendly, informative and nothings too much trouble!! Took their time to ensure all your questions are answered fully and Sam Luscombe goes the extra mile!!!
Thank you to all at Luscombes 👍

22. august 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much Maggie - I really appreciate your custom and your excellent review. It is very rewarding for all of us to receive your feedback. All the best Sam

Bedømt til 5 ud af 5 stjerner

Good all round experience

Good all round experience. No lengthy waiting in showroom all done over phone. Price agreed, documents sent then collected.
No hassle. Sales staff very good and helpful.

Big thanks to Nadeem who dealt with all the nitty gritty

11. august 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much for your custom and great feedback, I have forwarded it on to Nadeem and the team, along with my thanks for a great job. It’s very kind of you to take the time to share your experience, and it encourages everyone to make sure we do the best we can, every time.
Thanks very much. Sam

Bedømt til 5 ud af 5 stjerner

Friendly and helpful sales staff

Friendly and helpful sales staff, they made the process very easy.

7. juli 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much for your custom and 5* review Mr Nightingale-Smith. We always try our best so its great to hear such excellent feedback. Thanks very much once again, Sam

Bedømt til 5 ud af 5 stjerner

After thoroughly reviewing several auto…

After thoroughly reviewing several auto trader and Google reviews, I stumbled upon Luscombe Dealership. Intrigued, I decided to send them an online enquiry, and to my surprise, I received a call back within just 30 minutes. I spoke with Nadeem, who attentively listened to my situation and assured me that he would ensure I get a car within next 10 days.
Throughout the entire process, Nadeem and Sam went above and beyond to take care of me. They have arranged for the finance and even went the extra mile to contact my previous dealer to close the loan account. Additionally, they provided me with a courtesy car, a 2022 MG Electric SUV, which was a great gesture.
The level of service provided by Nadeem and Sam was truly exceptional. When it came to collect the car, Sam took the time to explain everything about the Tesla Model and even put on a light show to bring smile to my son's face. The overall experience with Luscombe Dealership could not have been any better.
As they say, Luscombe Dealership doesn't just sell cars; they help you to buy one. After this incredible experience, I can confidently say that I will never go anywhere else to buy a car again. The process with Luscombe Suzuki, Mitsubishi & MG Leeds is hassle-free and risk-free.
I had a terrible experience purchasing a car online elsewhere, which ended up being a costly mistake. However, the team at Luscombe helped me move past that and I am extremely grateful for everything they have done. I highly recommend them without a shadow of a doubt.

5. juli 2023
Uopfordret anmeldelse
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Besvarelse fra Luscombe MG Leeds

Thank you Vijay for both your custom and for taking the time to leave such a comprehensive review of your purchasing experience at Luscombe's - I am so pleased that you found Nadeem so helpful and the level of service you received exceptional - your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. We look forward to continuing to look after your motoring needs. Kind regards Sam

Bedømt til 5 ud af 5 stjerner

Smooth buying process

The whole process choosing a car making changes and been very helpful throughout the process of buying a car. After a previous loyal customer for 15 years elsewhere I wouldn’t hesitate in recommending Luscombes MG to anyone.

18. maj 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much for your great review which I have shared with Ross and the team. We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy your new car, and once again, thanks very much for your custom. We would be very happy to reward you if you recommend your friends and family and they go on to buy a car from us. Thanks again Sam

Bedømt til 5 ud af 5 stjerner

Great company

Just had my Suzuki Swift picked up for it’s service,as usual the service I had was excellent.Thanks to Phi Wright who came out of his way to pick my car up,the car wash and valet was excellent and the video explaining what they inspected on the car was very good.I live nearly sixty miles from Luscombes and have purchased two new cars from them in the last six years I wouldn’t go anywhere else.great company

6. juni 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much Mr Brookes for both your valued custom and your excellent feedback - I am pleased to say we have a great team who all work together to provide the best service we can for our customers so your review is very much appreciated. Thanks again and we look forward to helping you next time your car requires some attention. Thanks again Robin

Bedømt til 5 ud af 5 stjerner

picked up my 20 plate MG3 today wow…

picked up my 20 plate MG3 today wow absolute first class service throughout the whole transaction nadeem guided me through the whole transaction and it was absolutely faultless, he is a true gentleman and would defo recommend him to people.

23. maj 2023
Uopfordret anmeldelse
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Besvarelse fra Luscombe MG Leeds

Thanks so much Michael for sharing your enjoyable car buying experience with those who may be considering where to buy their next car from - Nadeem is a valued member of the team who has truly embraced our culture of helping our customers to buy rather than selling to them. If you do recommend us to your friends and family we will be only too happy to reward you if they end up buying a car from us - Thanks again for your custom and your feedback Sam

Bedømt til 5 ud af 5 stjerner

Mg zs

I have just purchased a new
Mg zs exclusive from James
At Luscombemotors mg Leeds
James made the experience so
Easy from start too finish
I'll recommend this car dealership
For anybody looking for good value for money and great staff
Thank you james

4. maj 2023
Uopfordret anmeldelse
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Besvarelse fra Luscombe MG Leeds

Thak you very much Steven for both your custom and for taking the time to leave such a brilliant review. It’s really reassuring to know James provided such an easy and pleasant buying experience. We would be delighted to reward you if you recommend us and help one of your friends buy their next vehicle. Many thanks, Sam

Bedømt til 5 ud af 5 stjerner

Decided to move to an electric vehicle…

Decided to move to an electric vehicle as I had bought my Civic from new 6 years ago. Saw pictures of th MG 4 and decided to take a Sunday drive to investigate further. My nearest dealer had shut so drove to Luscombe's and arranged for a test drive the following week.

Met Ross when we got there and having never had an EV before had loads of questions. Ross answered all my questions thoroughly in an understandable why. Went for a long drive on the motorway and enjoyed the drive (although it took some getting used to). Spent a lot of drive with Ross chatting amiably with us.

Decided to purchase a Red Trophy (wanted Orange originally, but there was a long wait and when I saw one it wasn't as nice). Went the following week went to sign he papers.

Picking the car up the following week, we noticed some marks on the Piano black floating shelf and Ross immediately and to our satisfaction. The following day I noticed a chip on the bonnet and sent photo to Ross. He immediately offered to pick the car up from and lease a courtesy car so I could get to work, and dropped it back the following day.

Since then I had a problem after I unbound my car from the iSmart app. I rang Luscombe's, and although Ross wasn't there, the gentleman I spoke to was brilliant and walked me through the resolution.

All-in-all my experience has been one of good service in friendly non-pressured environment.

Thanks to Ross and the Luscombe team

1. april 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much for your valued custom and for leaving this brilliant review, which I will share, along with my thanks, with Ross. .I am fortunate to have some great people, who really get the culture of customer service, which has been the bedrock of the business.It’s very rewarding for me and Ross, along with the whole team to hear feedback like yours which just drives us on to be even better. Thanks again Sam

Bedømt til 5 ud af 5 stjerner

Excellent service

Really helpful, knowledgeable and flexible service from Ross who looked after my purchase of a new MG4 Trophy. Despite some unexpected delays on my side, there was never any pressure and everything went smoothly from placing the order to collecting the car. Very happy with the car too!

16. april 2023
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Besvarelse fra Luscombe MG Leeds

Thanks very much for your custom and great feedback, I have forwarded it on to Ross and the team, along with my thanks for a great job. It’s very kind of you to take the time to share your experience, and it encourages everyone to make sure we do the best we can, every time.
Thanks very much. Sam

Bedømt til 1 ud af 5 stjerner

Bought new car but experience did not match second hand car buying experience

This is my 3rd new car and the sales person James came across as honest and human so he did not have all the answers, I would have definitely given 5 star for James but the new car that was given to me was dirtier than a second hand car with breadcrumbs and dust. Unbelievable, never thought a new car can be presented in this condition. Maybe it depends on customers background? Thanks for ruining the new car experience. Ordered on good Friday and just picked up car today but not enough time to check the last details? Have included some of the photos, door sensors was not working so the car had to be taken to workshop to be fixed. I would not recommend based on my experience, I have videoed my experience. My daughters experience "dad we will have to wash the car" You know I will most definitely not use them again. Hope this review helps you. Carzoo sales second hand cars but includes photo of imperfections, I think we need similar tools for new car sales. This has part has been added after reply from dealers. What is experience of buying a new car? James did put some of the things right but told him how I felt of the experience. Carl did call call me and offered me to bring the car in for a valet but I told him, for me to travel from Bradford to Leeds to get the car valeted will mean losing out few hours off work so not worthwhile. This was left at that, everybody has their own opinion and they can decide how they would have felt with deliverance of vehicle that service after. Thank you

17. april 2023
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Besvarelse fra Luscombe MG Leeds

We are really disappointed to read this feedback Mr Islam - you mentioned these points to James when you took delivery of the car and he addressed the issues for you and was under the impresssion that you were satisfied when you left the dealership. Since you left, Carl our Sales Manager has as you know called you to discuss the issues as we are really so sorry that you had such a disappointing experience. If you feel there is anything further we can do please do let me know, Thanks Sam Luscombe

Bedømt til 5 ud af 5 stjerner

New Renault Twingo

I recently bought a Twingo from Luscombe Leeds and I couldn’t be more pleased with the process! I only dealt with Ross from start to finish and he patiently answered all my questions all while being friendly and personable. I love my new little car and I would recommend Luscombe Leeds to anyone. Thanks Ross and team!

31. marts 2023
Uopfordret anmeldelse
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Besvarelse fra Luscombe MG Leeds

Thank you very much for your valued custom and excellent feedback. I'm pleased to hear everything went so smoothly and I'll be sure to pass on your thanks to Ross. Hope you continue to enjoy the car and please feel free to get in touch if we can help any further at all.

Thanks,
Sam Luscombe

Bedømt til 1 ud af 5 stjerner

Once they have your money they don't care

We picked up are car from Luscombe MG on Wednesday 29th of March 2023. When we got on the motorway it started to rain we used the wipers and noticed 3 marks that did not move. When we arrived home I inspected the windscreen to find the marks were actually small chips. I then contacted Nadeem the sale guy we had delt with and we took it down on the Sunday as agreed to be looked at and was told someone would call me on Monday they didn't I had to call back on Tuesday to chase up. To be told they had no intention of doing anything about it at all even told to claim on my own insurance to sort. I certainly will not be buying another brand new car from them. If you do make sure you check it over with a fine tooth combe because once they have your money they don't care one bit.

4. april 2023
Uopfordret anmeldelse
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Besvarelse fra Luscombe MG Leeds

Hi Martin, firstly, please accept my apologies for the misunderstanding. As I'm sure you can appreciate, when it was our initial understanding that there had been 4 days between collection and notification of the issue (which opened a large window of opportunity for a stone chip to have occurred post-handover), our stance had to be that we couldnt be held responsible. As it transpired, our salesman who was subsquently off sick had been informed later the same day and as a result, we agreed to cover the cost and have now carried out the rectification.

I do apologise for any misconception that we dont care once we've got your money - I can guarantee you that isnt the case and hopefully everything is now resolved to your satisfaction?

Best,
Sam Luscombe

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