Luscombe MG Leeds Anmeldelser 

Dealing with Luscombe for the second time was as easy and hassle free as the first time. I must say all the staff were very friendly and professional all that you would expect to give the customer a 5 star service. There was no pressure to buy, the sales executive answered all our questions after a test drive we decided the new MG3 Hybrid+ was the vehicle we wanted. Good company and a pleasure to deal with would highly recommend. They are efficient and well organised. Sam was great on the sales and handover process, and the whole team quickly overcame supply issues. All round, it was an excellent experience.

Excellent customer service and manager service in helping me to purchase my MG4 Trophy Long Range and exchanging over my old MG. Thank you Andy M and Sam L.

Spoke to Bobby mid week about a charger cable issue, easily resolved due to the car being new … Just needed a wiggle but saw us straight away, really friendly staff and professional !!!
Thanks MG and Bobby in particular 👍

After obtaining an on line quote for a MG3 Hybrid Plus and a valuation of my car in p/x I made an appointment to visits the dealership in August. Lucy Moss from sales was very professional, efficient, friendly and yet of few words ("yes pleasantly surprising isn't it")
I had arranged a test drive really to test myself because I had not driven an automatic car before. Following the test drive and after little discussion and negotiation the deal was done to my satisfaction will the online offer being honoured + a bit more.
I collected the car in September. Again the handover was great with Lucy explaining the controls etc.
Two days after collecting the car Lucy contacted me by way of a courtesy call.

All in all the whole experience was a pleasant one and I would recommend that any prospective car buyers give them a try.

Ash informed us of everything we needed to know and we were treated fairly on our part exchange pricing. Ash was courteous and friendly without being pushy.

From start to finish Luscombe mg Leeds we’re great any questions they had all the answers and it was and easy process to buy the car . James the sales advisor I was dealing with was great and probably deserves a pay rise when I had questions he replied quickly . Will buy from hear again and would recommend to anyone

It's been a pleasure to deal with the team at Luscombe MG. Throughout the buying experience for our used MG HS, Andy Manchester looked after us admirably and whilst a fault with the car was detected, interactions with the Service department in rectifying the issue were both professional and efficient with Bobby and colleagues keeping in touch to update on progress.
So thank you to the team at Luscombe Motors - keep up the good work!

Luscombe MG is a excellent dealership easy website to use excellent friendly staff this is how a dealership should be run first class many thanks to all the staff and Andy Manchester all hard working people which makes this dealership so excellent visit email or phone to find out

Great experience at Luscombe MG Leeds. We were dealt with by James and he did everything he could to help us get our MG Exclusive vehicle. The customer service throughout was excellent, he was always available to answer queries/questions regarding the car and was extremely approachable and friendly. I’d definitely purchase from them again.

I would like to compliment them for being very honest and for trying and succeeding . I bought an MG5 , the price was excellent , many thousands less than my local dealer , I was given £900 more for my trade in even though I'd bought it from the local dealer .

The change over was hassle free . Thank you

Luscombe's is friendly, helpful and honest. They are not at all pushy and we felt comfortable dealing with them. They are efficient and well organised. Lucy and Sam were great on the sales process. James helped us set up the software in the new car and proved extremely knowledgeable.
All round, it was an excellent experience.

Dealing with Luscombe was easy and hassle free. Andy who is the mobility specialist was polite,friendly everything you would want in someone who is helping you with choosing your first MG mobility car which we collected on the 15/4/24. I must say all the staff who we were privileged to interact with were all very friendly and professional all that you would expect to give the customer a 5 star service. Thank you

Took delivery of a brand new car in January it was parked in between two cars at the side of a building, when I got home I took a photograph of the front so I could remember the reg plate, a few weeks later my son asked why the front bumper was cracked with the badge hanging off on further inspection the whole bumper has been badly damaged & not by me, I checked the original photograph taken on the day I took delivery & yes I collected the car this way. So clearly the car had been parked that way so I wouldn’t see the front damage to a brand new car. Would not recommend anyone buy a car from here after this experience it’s absolutely shocking they had the cheek to hand over a damaged car.
Reply to luscombe : I collected my car on 9/01/24 I have a photograph of the date & time with damage present, as usual car garage blaming the customer, they did know about the damage & have no intention of rectifying this only to pass the blame on. I can only recommend no one buy a car from here or if you do to check it with a fine tooth comb before leaving no matter how much of a rush they are in to get rid of you.

Would not recommend. Waste your time giving incorrect information and prices then when you go to proceed the price suddenly jumps up through 'human error' and there is nothing they can do.
Hound you with emails and calls to get you to take a deal but when you ask for the complaints procedure you can't get a response.
The manager was due to call but never did with no explanation.
Finally spoke to head of retail sales that then gave very wishy washy answers and excuses to say they won't honour a price I received in writing.
Extremely poor customer service experience would avoid!

Professional, Seamless service throughout. a pleasure buying a car, thanks James, and we are delighted with the car we have bought
Would recommend Luscombes to anybody.

Sales staff were amazing.
However
Car had some damage to a seat. I took the car in and was told later that day it would need a new wiring loom. Two days later I got a call to say “track one” said it wouldn’t cover the costs. I told them to go ahead and do the repair.
A few days later I got a call from my insurance. I told them Luscombs had said I couldn’t claim but the guy on the phone said he would run it through anyway. Lo and behold the repair was covered by insurance. I was sent info saying the car would be taken to an approved garage to be repaired. Fast forward a week. I called the approved garage for an update to be told the car was still at MG. They had contacted MG to be told “we are doing some work on the car”.
Now alarm bells are ringing.
They called MG to be told MG had completed the work and I would have to pay for it.
So
MG never contacted my insurance at all till today. They are sticking to the fact I gave the go ahead. Which I do not deny. However I was at least misled.At most lied to.
From a great sales team to what feels like a scam.
AVOID.

Update.
Request for personal items to be removed from the car have been denied. Requests for telephone recordings that I was offered have not been fulfilled.

So after a month we have finally got our car back. I made a complaint that got nowhere. They didn’t even bother to listen to the recordings they made. I asked for the complaint to be moved to the next stage and never heard anything else. This garage has really disappointed.
.

Had the best buying experience. All the staff in MG were helpful and accommodating nothing was ever too much!
Biggest thank you to Sam J who has been absolutely fantastic from start to finish from the purchase of my new car to leaving the garage and answering questions whenever I need support.
Cannot recommend Luscombe enough!

If I can give 0 star I will.
Avoid Avoid Avoid, untrustworthy company,
Will never buy or used them again.
The most unreliable and over priced company for aftersale.
They charged me £350 for diagnostic, took theme 3 days to diagnostic a faulty CCU on my MG5 ev.
I have checked with all the MG dealer around Leeds and Bradford and even checked Chorley MG no one charge more then £150.
Congratulations on the worse Manager of the year Mr Dan Plumridge.
Shame, shame, shame on you the worse Manager on duty I ever dealt with.

When we arrived to look at a MG HS Exclusive 2023 plate ex demo Lucy the sales Executive was very friendly and informative. There was no pressure to buy, the sales executive answered all our questions after a test drive we decided the vehicle was what we was looking for . Smooth handover two days later as promised Lucy rang me to see if all was ok .
Good company and a pleasure to deal with would recommend.

Luscombe MG were great to deal with. Purchased my new MG5 from Ross Travis the sales executive I dealt with and he was great. Told me everything I needed to know and showed me, virtually, everything I needed to see as I was near Glasgow and couldn`t make the trip down. Great company, great deal and great sales exec. to deal with. Would thoroughly recommend the whole team. Love my MG5.