Sent an email three days ago about a purchase I made in May 13th No response All my other purchases have been excellent but this purchase hasn’t even left the country apparently. No way to follow... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Apart from delivery being a little slow, everything was perfect. The sunglasses are fantastic. Arrived well packaged and I’m extremely pleased overall with the whole service.
Onestà e qualità prezzo ottima...occhiale bellissimo originale con tutte le garanzie... onesti perché se l'occhiale non era disponibile subito, durante la procedura d'acquisto era proprio scritto che... Se mere
Occhiale Tom Ford modello ilias con lenti giallo chiare ricevuti oggi, che dire... Splendidi! Era la prima volta che acquistavo da Locker On-line ed è stata un esperienza meraviglios, spedizione nei t... Se mere
Virksomhedsoplysninger
Om LookerOnline
Skrevet af virksomheden
At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.
The Best Eyewear, Always
Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.
Authenticity & Expertise You Can Trust
100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.
Stay Updated, Save 5%
Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!
Kontaktoplysninger
P.za Indipendenza 6, 58031, Arcidosso, Italien
- info@lookeronline.com
- lookeronline.com
4,2
God
488 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
QUICK SERVICE, GOOD PRICES!
16. maj 2025
Servizio clienti Gentile e veloce nella…
Servizio clienti Gentile e veloce nella comunicazione. Articolo autentico, ben imballato, con fattura e custodie protettive
23. maj 2025
Gentilezza del servizio clienti
Gentilezza del servizio clienti, ma tempi troppo lunghi per la spedizione
13. maj 2025
Besvarelse fra LookerOnline
Grazie per il tuo feedback. Siamo felici che tu abbia apprezzato la gentilezza del nostro servizio clienti. Ci dispiace invece sapere che i tempi di spedizione non hanno soddisfatto le tue aspettative. Stiamo continuamente lavorando per migliorare la rapidità delle consegne, e prenderemo sicuramente in considerazione il tuo commento per offrire un servizio sempre più efficiente. Grazie ancora per averci scelto!
veloci e precisi
19. maj 2025
Occhiali Alexander McQueen
Occhiali Alexander McQueen modello AM0505S 003 ricevuti oggi: che dire... semplicemente fantastici!
Era la mia prima esperienza di acquisto su Locker On-line e si è rivelata davvero eccellente. Spedizione puntuale nei tempi previsti, imballaggio impeccabile e – cosa non da poco – prezzi molto competitivi, difficili da trovare altrove.
Un grazie di cuore allo staff, gentilissimo e disponibile. 😊 Consigliatissimi!
16. maj 2025
Terrible experience
Terrible experience, had to pay DHL tax in order to receive my purchase (parcel)
£54 is a lot of money excluding my purchase
Never had to pay Tax for anything purchased online. Wishing I had bought from the main dealer, would have worked up cheaper
15. maj 2025
Besvarelse fra LookerOnline
Dear Papi,
Thanks for your feedback.
Customs duties are clearly stated as the customer’s responsibility—both in our Shipping Policy and at checkout, where you actively ticked the box confirming "Duties not included – due upon delivery."
This follows EU directive 2017/2455, which states that import duties and VAT for cross-border purchases are to be paid by the buyer when goods enter a non-EU country like the UK.
These charges are assessed entirely by UK customs and are beyond our control.
Regarding pricing, our products remain significantly more affordable than official retailers—even when customs fees apply.
Best regards,
The LookerOnline Team
lo consiglio !!!!
Non ho riscontrato nessun problema.
Ho acquistato un occhiale da sole Gucci che ho dovuto dare indietro poiché largo e mi hanno rimborsato subito.
Riguardo l assistenza, personale gentile e sempre disponibile !!!!
Approvato !!!
10. april 2025
They're legit
I've ordered multiple shades from Looker and they're authentic and great price
5. maj 2025
Great quality
Great quality glasses. Customer service was excellent and it arrived quickly.
28. april 2025
Excellent customer service
I approached this Tuscany based online store because their website stated that they still had the Persol 2803S 1144R5 sunglasses (in blue acetate with blue glasses) in stock. That version has been out of production for sometime, so one must browse the web to find the last samples still in a shop inventory somewhwere. Alas, i very quickly received a friendly e-mail with an apology. The last one had been sold and order #6610 had to be canceled . Highly automated online sales/order software updating the realtime inventory status is expensive and not all online shops have it. Which means that the website must be updated manually regularly, and during busy periods there may not be time to do that every night. I paid through PayPal, the customer service personnel refunded the total sum immediately and PayPal (who needs a few days for processing) has transfered the money back to my bank account in the past night. Because of this excellent service and communication i still grade LookerOnline 5 stars, even if the search for the out-of-production glasses needs to continue.
22. april 2025
Uopfordret anmeldelse
Everything as promised
Everything as promised. Good communication, good price . Certainly I would order again
10. april 2025
For the prices I paid on Gucci glasses…
For the prices I paid on Gucci glasses with this site was a lot for the glasses to be fake. I could’ve bought real ones for these prices. Also if your order is over $1,000 you have to pay a customs fee. Was not told this & had to pay it or they would charge me regardless when the glasses were sent back.
19. februar 2025
Besvarelse fra LookerOnline
Dear Aubrey,
We take accusations like this very seriously. All the products we sell, including Gucci eyewear, are 100% authentic and sourced from the official distributors. Suggesting otherwise is not only false, but potentially defamatory, and we kindly ask you to be mindful of such serious claims.
Regarding customs fees: as clearly explained on our website, U.S. customs apply duties to any shipment over $800. This is a regulation by U.S. authorities, not something we control. We always recommend that customers review these rules before placing high-value international orders.
Thank you,
The LookerOnline Team
I am very pleased with the work of this site
I am very pleased with the work of this site, my order arrived within 3 days. I am glad that there is payment via PayPal, thank you very much
1. april 2025
Ottimo negozio online lo consiglio…
Ottimo negozio online lo consiglio sicuramente.
Sono soddisfatto della loro serietà e disponibilità.
Grazie al prossimo acquisto.
7. april 2025
Occhiale Tom Ford modello ilias con…10
Occhiale Tom Ford modello ilias con lenti giallo chiare ricevuti oggi, che dire... Splendidi! Era la prima volta che acquistavo da Locker On-line ed è stata un esperienza meraviglios, spedizione nei termini stabiliti, imballaggio perfetto e soprattutto prezzi concorrenziali che facilmente si trovano altrove, che dire grazie mille e spero di poter tornare da voi 😊
10. april 2025
Uopfordret anmeldelse
j'ai été satisfait
j'ai été satisfait, le service à été rapide.
juste pas eu d'info quand à la date de livraison!
4. april 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.