Sent an email three days ago about a purchase I made in May 13th No response All my other purchases have been excellent but this purchase hasn’t even left the country apparently. No way to follow... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Apart from delivery being a little slow, everything was perfect. The sunglasses are fantastic. Arrived well packaged and I’m extremely pleased overall with the whole service.
Onestà e qualità prezzo ottima...occhiale bellissimo originale con tutte le garanzie... onesti perché se l'occhiale non era disponibile subito, durante la procedura d'acquisto era proprio scritto che... Se mere
Occhiale Tom Ford modello ilias con lenti giallo chiare ricevuti oggi, che dire... Splendidi! Era la prima volta che acquistavo da Locker On-line ed è stata un esperienza meraviglios, spedizione nei t... Se mere
Virksomhedsoplysninger
Om LookerOnline
Skrevet af virksomheden
At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.
The Best Eyewear, Always
Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.
Authenticity & Expertise You Can Trust
100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.
Stay Updated, Save 5%
Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!
Kontaktoplysninger
P.za Indipendenza 6, 58031, Arcidosso, Italien
- info@lookeronline.com
- lookeronline.com
4,2
God
488 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sent an email three days ago about a…
Sent an email three days ago about a purchase I made in May 13th
No response
All my other purchases have been excellent but this purchase hasn’t even left the country apparently. No way to follow up or no response so it’s been a very disappointing experience
14. maj 2026
Besvarelse fra LookerOnline
Dear Joanne,
We are very sorry to hear about your experience.
Unfortunately, your emails were incorrectly filtered into our spam folder, which is why we did not see them sooner. We sincerely apologize for the lack of response.
There has been an issue with this particular order, and we have already contacted you by email to discuss a solution and resolve the matter as quickly as possible.
We would be grateful if you could reply to our email so we can assist you further and bring this situation to a satisfactory conclusion.
We apologize again for the inconvenience and appreciate your patience.
Kind regards,
LookerOnline Customer Care
A very satisfied customer 🤩
Apart from delivery being a little slow, everything was perfect. The sunglasses are fantastic. Arrived well packaged and I’m extremely pleased overall with the whole service.
6. maj 2026
I do not advise buying on this site
I do not advise buying on this site. We made a purchase, paid for it and a day later a letter came to the post office that the product was missing and that the money would be returned within two weeks( very disappointed with this attitude towards customers
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra LookerOnline
Dear Lucky,
We are sorry for your disappointment. However, as clearly stated in the purchase conditions accepted at checkout, our product availability depends on the official suppliers and manufacturers we work with.
With over 100,000 products in our catalog, availability is updated continuously based on supplier feeds. Unfortunately, in rare cases, suppliers may report incorrect stock information, and this is something we cannot control directly.
Regarding the refund: the refund was issued immediately as soon as we confirmed the item was unavailable. The time required for the funds to appear in your account depends entirely on your bank or payment provider, not on us.
Kind regards,
LookerOnline
Delay in delivery and not delivered in…
Delay in delivery and not delivered in the building being too far to another pick up point instead of choosing the nearest pickup point.
4. maj 2026
Besvarelse fra LookerOnline
Dear Zahra,
We are sorry to hear about your delivery experience.
Unfortunately, pickup point selection is managed directly by the courier based on their logistics network and local availability, and in some cases the assigned location may not be the nearest one.
Kind regards,
LookerOnline
Gute Qualität
Pünktliche Lieferung, Originalgläser und -verpackung. Ich bin sehr zufrieden.
11. maj 2026
25% Abzug bei Rücksendung von mehr als…
25% Abzug bei Rücksendung von mehr als 1 Artiek!
absolute Abzocke!!!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra LookerOnline
Guten Tag Christoph,
die Wiedereinlagerungsgebühr von 25 % bei Mehrfachrücksendungen ist in keiner Weise versteckt. Sie ist klar angegeben:
in unserer Rückgaberichtlinie auf der Website,
in den Rücksendeanweisungen, die wir Ihnen auf Ihre Anfrage per E-Mail zugesendet haben,
sowie in den Bedingungen, die Sie vor jedem Kauf akzeptiert haben, mit der Bestätigung, diese gelesen und verstanden zu haben.
Es handelt sich also nicht um eine Überraschung.
In den letzten zwei Jahren haben Sie mehr als 10 Bestellungen aufgegeben und über 90 % der gekauften Produkte zurückgesendet. Genau für solche Fälle wurde diese Richtlinie eingeführt.
Mehrfache und wiederholte Rücksendungen bedeuten fortlaufende Versandbewegungen zwischen verschiedenen europäischen Ländern, mit einem deutlichen Einfluss auf die Umwelt sowie erheblichen operativen und logistischen Kosten. Aus diesem Grund haben wir diese Maßnahme eingeführt.
Wir möchten ein bewussteres Kaufverhalten fördern.
In Ihren Nachrichten haben Sie mehrfach geschrieben, dass „Sie einen Kunden verlieren“. Das nehmen wir zur Kenntnis: Dieser Ansatz entspricht nicht dem Modell, das wir verfolgen möchten.
Der einbehaltene Betrag ist daher rechtmäßig und entspricht den von Ihnen akzeptierten Bedingungen.
Mit freundlichen Grüßen
LookerOnline Customer Care
Il prezzo di gran lunga migliore a…
Il prezzo di gran lunga migliore rispetto a molti altri. La consegna molto veloce. Da tener sempre presente per futuri acquisti. Altamente consigliabile.
3. april 2026
Occhiale da sole ricevuto in ottime condizioni
Occhiale da sole ricevuto in ottime condizioni , la custodia pezzuola del marchio erano perfette e in più ho ricevuto una pezzi con il loro marchio e un codice sconto per il prossimo acquisto. Soddisfatta anche per il costo , stesso occhiale in boutique l’ho trovato a prezzo pieno!
3. april 2026
Ottimo prezzo
Ottimo prezzo, spedizione abbastanza veloce, non sarebbe male avere più notifiche sulla stessa.
1. april 2026
My first time using this website
My first time using this website
The customer service was great and they responded quickly
Delivery was longer than I’d of liked and had to pay import tax so no real savings to be made
2. april 2026
Fast delivery
Fast delivery, sunglasses as described, could be a bit better packaged but overly satisfied.
Would order again
1. april 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.