Sent an email three days ago about a purchase I made in May 13th No response All my other purchases have been excellent but this purchase hasn’t even left the country apparently. No way to follow... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Apart from delivery being a little slow, everything was perfect. The sunglasses are fantastic. Arrived well packaged and I’m extremely pleased overall with the whole service.
Onestà e qualità prezzo ottima...occhiale bellissimo originale con tutte le garanzie... onesti perché se l'occhiale non era disponibile subito, durante la procedura d'acquisto era proprio scritto che... Se mere
Occhiale Tom Ford modello ilias con lenti giallo chiare ricevuti oggi, che dire... Splendidi! Era la prima volta che acquistavo da Locker On-line ed è stata un esperienza meraviglios, spedizione nei t... Se mere
Virksomhedsoplysninger
Om LookerOnline
Skrevet af virksomheden
At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.
The Best Eyewear, Always
Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.
Authenticity & Expertise You Can Trust
100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.
Stay Updated, Save 5%
Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!
Kontaktoplysninger
P.za Indipendenza 6, 58031, Arcidosso, Italien
- info@lookeronline.com
- lookeronline.com
4,2
God
488 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Soddisfatto dall’esperienza di acquisto
Il sito è ben fatto e i prezzi che vi si trovano sono ampiamente competitivi. Sin dall’inizio chiariscono che potrebbero esserci dei ritardi nella spedizione se il prodotto non è in magazzino e quindi devono richiederlo al fornitore diretto. Ottimo il contatto via e-mail con l’assistenza clienti, per aggiornamenti sulla spedizione. Migliorerei solo un po’ il packaging esterno della spedizione perché la box a mio avviso, è troppo “leggera” e il corriere me l’ha portata semi-distrutta, ma il contenuto per fortuna era integro. Certamente tornerò a fare acquisti.
1. august 2025
I got my glasses pretty soon and they…
I got my glasses pretty soon and they are original!
31. juli 2025
Velocissimi&Professionisti
Velocissimi, efficaci, professionisti.
Acquistare da voi è sempre soddisfacente!
14. juli 2025
Good service!
The service is excellent, however, the sunglasses item I received is marked "Made in Japan" - fake(!?)
14. juli 2025
Besvarelse fra LookerOnline
Hi Marlyn,
thank you for your feedback.
For clarity: LookerOnline is an official retailer of Gucci eyewear, and every product we sell comes directly from the brand’s official distribution network—100% authentic.
The “Made in Japan” mark is absolutely legitimate on certain Gucci models. Kering Eyewear, the group behind Gucci, produces part of its high-end collections in Japan, a country renowned for exceptional craftsmanship and advanced eyewear technology. This reflects premium quality, not counterfeit.
We’re a small business, and reviews like this have a big impact. We kindly encourage checking reliable sources before posting assumptions, as misinformation can harm independent retailers like us. If this clears things up, we’d appreciate you considering an updated rating.
The LookerOnline Team
Bene ma non benissimo...
Gli occhiali sono arrivati ben imballati e tutto, ma avendo preso un paio da uomo e paio da donna mi aspettavo le custodie diverse invece sono identiche. Inoltre ci vuole un infinità di tempo per avere ciò che si ordina, cosa che nel 2025 non è più contemplata una cosa del genere. 3 settimane sono decisamente troppo!!
14. juli 2025
Besvarelse fra LookerOnline
Buongiorno Fabio, grazie per il suo feedback. Le custodie sono quelle originali fornite dal brand, non è possibile sceglierle perché garantiamo autenticità.
Per i tempi: prima dell’acquisto è indicata chiaramente una stima di 14 giorni lavorativi. Nel suo caso la consegna è avvenuta in 15 giorni lavorativi, in alta stagione, e le abbiamo fornito aggiornamenti ogni volta che ce li ha richiesti.
Ci fa piacere che il prodotto sia arrivato integro e originale, come promesso.
Team LookerOnline
Ottimo servizio
Ottimo servizio, sono riuscita a trovare lo stesso paio di occhiali da vista che avevo visto in negozio, quasi alla metà del prezzo!!!
30. juni 2025
Besvarelse fra LookerOnline
Hi Aine,
We’re sorry to see this 1-star review — especially as your order is currently on its way and fully within the delivery timeframe stated at the time of purchase.
As noted clearly on the product page, at checkout, in our FAQ, and in our shipping policy (which you acknowledged during checkout), delivery takes 7 to 14 business days. Your order was placed 9 business days ago, and — as shown in the tracking link we provided in your shipping confirmation email — your parcel is already in Ireland, with FedEx, and due to be delivered very shortly.
We always do our best to communicate clearly and respond quickly — and we’re a small, independent business, which makes premature and inaccurate reviews particularly damaging.
We truly hope you’ll update your review once your order arrives, and we’re here to assist you with anything you need in the meantime.
Warm regards,
The LookerOnline Team
Excellent service & on time shipment &…
Excellent service & on time shipment & delivery
Great product.
25. juni 2025
Tutto perfetto
25. juni 2025
Great sunglasses and fast delivery! Review: I'm very happy with my purchase - the
I'm very happy with my purchase - the sunglasses are high quality, stylish, and arrived quickly. Great service and smooth experience. Recommended!
24. juni 2025
Only If You Have The Time, LOTS of Time
I waited for over a month for my glasses. When I sent an email to inquire about my order, I received a response the next day informing me that my order had been cancelled, but without any explanation. I had to ask them for clarification before they told me that the glasses had been discontinued.
If the items are not in stock, be prepared to wait a very long time for your order, if you get it at all.
I would suggest ordering from someone else if you're looking to get them in time for a Christmas gift this year, it is June after all.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra LookerOnline
Dear Trent,
We’re sorry the experience didn’t meet your expectations. The item you ordered was not in stock, and this was clearly stated on the product page, during checkout, and in your confirmation email — along with estimated delivery times. These details were communicated from the start and reiterated in our direct replies.
You were kept informed at every step — when the order was placed with the official supplier, when delays occurred, and when we were notified that the item had been discontinued. A full refund was issued immediately. We regret the inconvenience, but supplier availability and decisions are, unfortunately, beyond our control.
We value transparency and do our best to make all relevant information visible before and after purchase.
— LookerOnline
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.