Pas de pression, ni de contestation, mais j'avais souscrit l'assurance complète... On a essayé de me surclasser, mais j'ai eu au final un gabarit correct
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Auto nuovissima e perfettamente in ordine. Staff di consegna cortese e professionale. Ci hanno dato un’auto anche migliore (Opel Mokka di pochi mesi e km) rispetto alla Polo prenotata. Consigliatissim... Se mere
Virksomheden har svaret
The car was great, the pickup was great. We picked up in Palermo, and dropped off in a different place, at the Catania Airport; we had to consult ChapGPT to find our where to drop the car because we c... Se mere
Virksomheden har svaret
La camioneta Nissan estaba en perfecto estado y 20000km. Lo hemos retirado en Florencia y devuelto en Palermo. Todo el proceso de check in y out perfecto. Ana y Francesco nos han hecho muy agil la dev... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Kontaktoplysninger
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italien
- +39 0916850991
Unisciti a MyLocauto Friends
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cumplieron con todo lo q contratamos
Cumplieron con todo lo q contratamos
La contratacion del vehiculo fue de modo sencillo y rapido
El personal de entrega y recepcion del vehiculo muy amables
El auto entregado cumplio con las expectativas.
Servicio totalmente recomendable
2. oktober 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Besvarelse fra Locauto Group - Palermo Notarbartolo
Grazie! Siamo felici di sapere che hai trascorso un buon viaggio con Locauto. Speriamo di rivederti presto, Erika
Smooth as Silk
The whole process was smooth and that’s what you want in car hire. Total professionals.
1. oktober 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Locauto Notarbartolo esperienza molto positiva
Disponibilità e precisione da parte di tutto il personale. Un grazie particolare a Giuseppe!
30. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Grazie per averci scelto. Continueremo a fare del nostro meglio per non deluderti! Al prossimo noleggio, Lorenza
Besvarelse fra Locauto Group - Palermo Notarbartolo
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Ottimo noleggio auto
Ottimo noleggio auto: 18 giorni senza problemi.
P.S.: non ho ricevuto l'email di conferma della presa in consegna dell'auto, avvenuta il 29 settembre all'aeroporto di Palermo.
30. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Grazie Denis per il feedback positivo sul noleggio senza problemi!
Ci dispiace per il mancato ricevimento dell'email di conferma del ritiro a Palermo. Si tratta di un sistema automatizzato per il quale verificheremo eventuali problematiche.
A breve riceverei una nostra mail con i documenti richiesti.
Ci auguriamo di rivederti presto!
Elisa
Im gesamten waren wir mit Locauto…
Im gesamten waren wir mit Locauto zufrieden aber es reicht leider nicht für 5 Sterne. Die Mitarbeiter in Palermo und Catania waren sehr freundlich. Das Auto (Jeep Renegade) war in einem ausgezeichneten Zustand sowie auch die Bereifungen. Aber da gibt es noch ein wenig Luft nach oben. Bei der Abholung wurden wir nicht von einem Mitarbeiter begleitet der uns den Wagen vorstellte und uns die Bedieneinheiten erklärte (fündig wurden wir zb. in Google wo die Lautstärke vom Radio eingestellt wird (auf der Rückseite im Lenkrad)). Das Auto haben wir über Booking.com gebucht mit einer "Versicherung Komplettschutz". Bei der Abholung wurde uns die "don't worry" empfohlen weil der Komplettschutz nicht alles abdecken würde. Schlussendlich haben wir uns dazu überreden lassen und diese Versicherung gewählt. Aber da wäre ein preisliches Entgegenkommen schon schön gewesen wenn man jetzt doppelt versichert ist. Und zuletzt der Abgabeort in Catania. Der Abgabeort im Link ("www locautorent.com en car-rental locations sicily catania airport/") stimmt nicht. Der befindet sich im Parkhaus gegenüber.
Trotz allem würden wir Locauto weiter empfehlen weil alles im Gesamten gepasst hat.
Google Translate:
Overall, we were satisfied with Locauto, though it falls just short of a 5-star rating. The staff in Palermo and Catania were very friendly. The car (a Jeep Renegade) was in excellent condition, as were the tires. However, there is still some room for improvement. At pickup, no staff member accompanied us to introduce the car or explain the controls (for instance, we had to use Google to figure out how to adjust the radio volume—it’s located on the back of the steering wheel). We had booked the car via Booking.com with "comprehensive insurance coverage." Upon pickup, we were advised to get the "Don't Worry" package because the comprehensive coverage supposedly didn't cover everything. We eventually let ourselves be persuaded to add this insurance. However, a price concession would have been appreciated given that we ended up with double coverage. Finally, regarding the drop-off location in Catania: the location shown in the link (locautorent.com en car-rental locations sicily catania airport ) is incorrect; the actual drop-off point is in the parking garage opposite.
Despite these issues, we would still recommend Locauto, as the overall experience was positive.
29. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Dear Bruno,Thank you for sharing your detailed feedback and for recommending Locauto. We are delighted to hear that you were satisfied overall and that our teams in Palermo and Catania made a friendly impression, and that you enjoyed driving the Jeep Renegade!
We apologize for not walking you through the vehicle's features at pickup. We understand how frustrating simple details like adjusting the radio volume can be when you are eager to get on the road, and we will remind our staff to offer a brief walkthrough.
We regret any confusion regarding the additional "Don't Worry" coverage. Third-party protection (such as policies bought through booking platforms) operates as a reimbursement model, whereas our direct coverage waives excess and administrative procedures on-site. We aim for complete clarity at the desk so our customers can make the best choice without feeling pressured or redundantly covered.
Thank you for pointing out the drop-off location ambiguity at Catania Airport. We will review our online location details and directions to ensure clear instructions pointing toward the parking garage.
Thank you again for your balanced review. We take your feedback to heart as we refine our services, and we look forward to welcoming you back for a full 5-star experience next time!
Elisa
Service and Quick delivery and return
Service and Quick delivery and return. Car in excellent State and as good as new.
It was a suprise that the price that you book gets a other dimension when you want a insurance and fuel option pakket. The price is then like all the other car rentals.
30. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Dear Bert,Thank you for your feedback! We are delighted to hear that you experienced quick delivery and return, and that you were pleased with the excellent condition of your vehicle.Regarding the pricing, we would like to kindly explain that Optional additions—such as complete insurance protection or pre-paid fuel packages—are entirely optional services offered at the counter to give our customers extra peace of mind and convenience.
We appreciate your comments regarding transparency, and we will continue working to ensure all optional add-on costs are as clear as possible during the booking process.
Thank you again for choosing Locauto, and we hope to welcome you back on your next trip!
Chiara
Perfect service
30. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Mixed emotions about the service, not exactly satisfied with the car.
After great experience with Locauto Catania city branch, we used Locauto again, this time in Palermo. Car took a sweet time to get ready for pick-up because of the baby seat, even though we ordered that before on-line. Gentleman on the counter was a little pushy about their overprices inaurance. Lady who introduced the car for is was nice and helpful. Main downside for us was the car itself. We ordered an Opel Corsa and got MG ZS, an SUV. This might seem like an upgrade on paper but in Sicilian cities, not so much. Essentially worse fuel economy and smaller trunk than my own VW Golf. Even though the car was modern, phone cannot be connected for Android auto without physical USB cable, which is astonishing in 2026. Also Android Auto disconnected occasionally, not very practical in traffic. Drop-off in Palermo Airport was quick and efficient, all good in this regard.
29. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Dear Martin,Thank you for choosing Locauto again for your trip to Palermo and for taking the time to share your detailed feedback with us. We are pleased to hear that our team member at car presentation was helpful and that your return process at Palermo Airport was quick and efficient.
Regarding child seats: while child seats can be requested in advance during the booking process, specific sizes and final fits cannot be guaranteed prior to arrival. For safety and compliance reasons, the exact seat type is verified at the counter in real time, which can occasionally cause a brief wait during pickup.
Regarding the vehicle, when a reserved category is unavailable, our policy is to provide a complimentary upgrade to a higher vehicle category, such as an SUV. We are sorry to hear that this category was not ideal for your driving needs in Sicily and did not meet your expectations. Please note that onboard features—such as Android Auto connectivity and physical port requirements—are determined directly by the vehicle manufacturer.
We deeply value your comments to continuously refine our services and fleet operations. We sincerely hope to have another opportunity in the future to welcome you back and restore your complete confidence in Locauto.
Elisa
Besvarelse fra Locauto Group - Palermo Notarbartolo
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
We have heard of other turists that its…
We have heard of other turists that its always a problem when they rent cars in sicilia so we were a little bit on our toes.,but., everything was smooth Sailing whit this company.. everything was very easy, both picking car up and leaving it
29. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
All in all a very good experience to…
All in all a very good experience to rent the car with Locauto, Palermo. Professional staff, easy and quick pick up and return. The car was in perfect conditions. Wouldn't doubt to repeat.
12. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Fausto
Die Mietwagenbuchung Parlermo
Die Mietwagenbuchung in Palermo verlief zunächst ok, aber nach einer Reifenpanne gab es erhebliche Probleme. Wir wurden ohne gemeinsame Fahrzeuginspektion abgeschleppt, erhielten vor Ort keinen Ersatzwagen, was evtl. noch nachvollziehbar ist, mussten aber auf eigene Kosten mit dem Taxi nach Catania fahren,um ein Ersatzfahrzeug zu bekommen. Zudem erhielten wir später eine Schadensrechnung für angebliche Mängel, die bei der Abgabe nicht dokumentiert wurden und nicht nachvollziehbar sind. Insgesamt sehr enttäuschend.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Locauto Group - Palermo Notarbartolo
Dear Holger,thank you for your review.
We are deeply sorry for the frustrating situation you experienced following the tire puncture, including the inconvenience regarding your transportation to Catania and the damage invoice you received.
To allow our team to thoroughly investigate your case and review all the details,we kindly invite you to contact our Customer Service team directly through our official portal:https://portale.locautorent.com/websitecs/cs-home.aspx
Please submit your rental agreement number along with any relevant documentation, and our team will review your file and assist you as quickly as possible.
We appreciate your patience while we verify your case and we hope to welcome you back for a much better experience next time!
Elisa
Besvarelse fra Locauto Group - Palermo Notarbartolo
Grazie per la bellissima recensione, siamo davvero felici di leggere le tue parole! Il nostro team è entusiasta. Non vediamo l'ora di rivederti, Davide
Besvarelse fra Locauto Group - Palermo Notarbartolo
Grazie per la bellissima recensione, siamo davvero felici di leggere le tue parole! Il nostro team è entusiasta. Non vediamo l'ora di rivederti, Davide
The man who checked out our rental car…
The man who checked out our rental car in Palermo was quite rude
The man who checked in our car in Catania was lovely. So was the woman who helped us to adjust our reservation timing. Car was clean and drove well. Price was fair too
22. september 2026
Besvarelse fra Locauto Group - Palermo Notarbartolo
Dear Laura Marie,Thank you for taking the time to share your review with us.
We are delighted to hear that you had a positive experience with our Catania station staff, as well as with the representative who assisted you with your reservation. It is great to know that you found the car clean, reliable, and fairly priced.
At the same time, we are truly sorry for the interaction you experienced with our team in Palermo during pickup. Courtesy and professionalism are fundamental parts of our service, and we regret that your experience there did not reflect our standards. We will share your feedback directly with our team to improve our customer service.
Thank you again for your valuable review, and we look forward to welcoming you back for an excellent experience from start to finish.
Elisa
Besvarelse fra Locauto Group - Palermo Notarbartolo
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Besvarelse fra Locauto Group - Palermo Notarbartolo
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Besvarelse fra Locauto Group - Palermo Notarbartolo
Dear Graham,thank you for your review.
We are glad that you enjoyed our service and our car.
We look forward to welcoming you back in the future!
Elisa
Dette er Trustpilot
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