LiveWest Anmeldelser 

Bathroom Replacement
I had my bathroom replaced by a young man called Andy. He was polite and helpful, always let me know what time he would be arriving each day. He did a fantastic job. I couldn't fault it in any way and I am absolutely delighted with with the end result.

I had a new bathroom fitted by Paul.
I am over the moon with it.
He went above and beyond for me, nothing was too much trouble.
He was polite and professional
An absolute credit to livewest
Thank you!!

An update to my earlier review - the service provided by Livewest continues to be beyond appalling, with an ever-changing array of staff members telling you they understand, when they clearly have no humanity in their approach to customer service or care. To arrive at my parents home (in their 70s) and see them huddled round a poxy electric heater, because Livewest have refused to complete repairs for the last FOUR MONTHS is truly heartbreaking. Now they are living in a cold, damp home. I am astounded, and the distress caused is unbelievable at a time of their lives when they deserve to relax in a warm home that they love and care for. Absolutely diabolical.

Horrific place to work.
Don’t be fooled by what’s advertised - the job at LiveWest is nothing like it sounds. You’ll spend nearly your entire week doing repetitive admin work, glued to a screen, with zero real impact on the young people’s lives.

If you’re offered a pre-interview visit, know that management will only show you what looks good. The reality is constant pressure, impossible targets, and burnout as the norm. You will spend on average 35 hours a week, glued to a screen typing just to meet targets.

The culture is toxic, driven by a management team (mostly female) with clear control issues and no interest in listening to staff ideas. Morale is low, stress is sky-high, and any sense of purpose or community they promise is just for show. Believe it or not- I’ve experienced it first hand.

If you’re fresh out of uni and happy being micromanaged while ticking boxes all day, maybe it’s fine. But if you have some real life experience and actually want to make a difference in the life’s of you he people and be respected, look elsewhere - LiveWest is a revolving door for a reason for the young people which is heartbreaking.

EDIT - below ( After response from David below)

Thank you for your response, David.

There is nothing further that you or anyone else at LiveWest can say that would change my perspective. This feedback is based entirely on my own experience over four years as an employee, not on a single event or misunderstanding that could be resolved privately.

During that time, it was my perception that the organisation’s stated aim of enhancing and developing young people’s lives was often overshadowed by a strong focus on targets and performance metrics. In my experience, when outcomes are driven primarily by numbers rather than relationships, the deeper issues affecting young people are not fully resolved.

The management approach I encountered did not align with my values or expectations of best practice. I am not naming individuals, and I am not making allegations ,I am simply sharing how the culture felt from my position within the organisation.

This review is written in good faith by a former employee who joined LiveWest with genuine intentions of wanting to make a positive difference in young people’s lives. Unfortunately, it became clear that my approach and priorities were not the right fit for the organisation.

This feedback reflects my honest experience and opinion, and I am comfortable with it being shared publicly in this form.

Thank you so much to Carl and his apprentice at Livewest they came and did my kitchen what a fantastic result! I absolutely love my kitchen! The staff that came to my property to do the work were not only professional but so respectful of me and my space as they were working they were clearing up couldn’t fault them great team Thank you so much Livewest!

Had a bathroom refit! Whoop!
The manager was fab, helped us with our choices as we got to choose the colours and flooring etc.
The bathroom was done in a week, stripped out and everything made as good as possible, despite living in an old property! Sam was happy and polite and boy did he work hard! He kept his work area tidy and all rubbish was collected on the Monday after!
Thanks guys! We are very satisfied.

We just had a kitchen re-fit, all the workers were brilliant, respectful that they were in somebody's home, and all the workers were polite and respectful of our space. They asked us what improvements we would like done to the kitchen, and they completed all the improvements. They gave us a good choice of colours and materials to use, and they respected our choices and carried out the work accordingly. The end result is that we have the perfect kitchen carried out in a professional manner at all times, and a professional finish. Thank you, Livewest, from a very happy family(customers/Tenants) of a Livewest property.

The guys here were absolutely fantastic, polite, friendly and made sure everything was done to my preference down to the little details! The bathrooms been finished really nicely and it looks so smart! Couldn’t be happier with the service and the workmen :) thank you

Bathroom refurbishment done by James Marshall was lovely,He is a very friendly lad and got on with very well with his work.

Had my new bathroom fitted, very happy 😊From start to finish everyone was fantastic, really helpful, friendly and care for the customer outstanding 👏 Especially can't thank Paul enough for doing such an Awesome job of the bathroom, he is polite, professional, reliable, down to earth and really takes pride in his work👌The bathroom looks Amazing 👏 Am super grateful 🙏 Thank you 😊 🙏

Great experience! Very professional and attentive sales agent.
Louisa Wisniewski

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Lettings Adviser

Thank you

We have had an amazing experience with livewest. We where able to view a property and on a Thursday and get the keys the Monday.

Amber Harland has been extremely efficient and informative with every response she has given. She is extremely professional and has made the start of my journey as a customer smooth. Thank you Amber, true asset to the team!

I'm an ex Bromford tenant,
I beg of you if you are a tenant or employee or an executive member of board, do absolutely everything you can to not merge with Bromford housing.
Just take a look at the trust pilot reviews.
If you are a tenant and they do merge with them I recommend home swapper or your local government home choice scheme, get out don't become their tenants, check out housing ombudsman reports on Bromford, and check out the Facebook group specifically set up to shed light on how bad bromford are. Ask your local MP to get involved, get them to check with all other MPs that are currently dealing with complaints from their constituents about bromford, get your MP to act to not have this merger completed. Even local councillors and your council, act now before it's to late.

Just had our bathroom done this week. Paul has been amazing, lovely guy, really chatty and nothing too much trouble! Bathroom looks amazing, thank you!

Livewest are so helpful and nothing too much trouble to help.

I am greatful that Livewest took my concerned seriously where step by step follow up the Repair and updated to me everything is going on and that I was impressed therefore I do have a moral duty to help out and in such ways will motivated them even further to watch out for they customers when they needed attention whatever the issues may be

Thank you

The gents Steve n tommy built a brand-new patio 10/10 great job friendly blokes over the moon .Shaun m

good communication, perfect staff [John] to fix windows. credit to livewest.

Unfortunately I live next door to a LiveWest property. The neighbours are great so no probs there. However the same cannot be said of the contractors employed by LiveWest. Scaffolding went up some 5-6 weeks ago. Work didn't start until week commencing 8 Sept. Actual work started 10 Sept. Lots of drilling high up on the rear elevation. I was not impressed to find bits of render and a LOT of sand all over my patio and plants as well as blowing into my back room. Worried for my dogs too. Spoke to the workers whose response was to put up a feeble barrier about the size of a smallish bath towel. Went outside into the garden to feed the birds. Found a five pound note which didn't make up for the detritus falling into my hair. Returned the fiver and insisted they stop drilling. I'm elderly and don't want to clear up their mess nor do I want them tramping through my home to sweep up. Had the work started shortly after the scaffolding went up I don't think the mess would have been anywhere near as bad. Why? It wasn't windy. LiveWest really do need to risk assess neighbouring properties as well as their own.
UPDATE 24/09/25 Pointless dealing with LiveWest who's response has been less than satisfactory. They appear to have accepted Team Pro Scaffolding response saying they'd laid matting. Absolutely untrue. Can see blue sky through the planks. H&S guidance states that nothing should escape the work site and protection e.g. netting should be installed. It seems neither Pro Scaffolding or LiveWest care a jot about H&S.