Cannot thank Naomi from West Park Quarter highly enough helping us along our process as first-time buyers. She has eased what wouldve been a stressful experience for us not knowing much on getting on... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The rep was amazing. She was very informed and knowledgeable and also very welcoming and sociable. She made us feel like we have known her for years and she really tried to understand our requirements... Se mere
Virksomheden har svaret
We’ve recently bought our first home with Linden Homes and we’ve had such a positive experience so far! Being first-time buyers, we obviously had loads of questions and weren’t really sure what... Se mere
Virksomheden har svaret
We have had a very positive experience with Linden Homes so far. The staff have been friendly, helpful, and supportive throughout the process. They have answered our questions and guided us through th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Find your forever home with one of our modern and efficient new homes for sale. With a range of new housing developments in great locations throughout the UK, you’re sure to find your ideal property with Linden Homes. Customer service contact details: https://www.lindenhomes.co.uk/contact-us/customer-services
Kontaktoplysninger
Storbritannien
- lindenhomes.co.uk
4,6
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Linden Homes
Hi SF,
We are so glad to hear you had such a brilliant experience with us. We truly appreciate your high recommendation!
Kind Regards,
Marcus
Linden Homes
We had a really positive experience…
We had a really positive experience with Colin. He was professional, helpful and took the time to explain everything clearly during our home demonstration. He answered all our questions and made sure we were happy with everything before completion. We really appreciated his time and support throughout the process.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Linden Homes
Hi Maryam,
We're so pleased to hear about your positive experience with your home demonstration. It's wonderful to know that everything was explained clearly and that you felt supported throughout the process.
Kind Regards,
Marcus
Linden Homes
Martin was very helpful and explained…
Martin was very helpful and explained all our options, and what would happen going forward.
15. august 2026
Besvarelse fra Linden Homes
Hi Amy,
We're so pleased to hear that our team member was helpful in explaining your options and outlining the next steps. We truly appreciate your positive feedback!
Kind Regards,
Marcus
Linden Homes
I received a warm welcome and went to…
I received a warm welcome and went to view the houses they were beautiful. They explained everything clearly and they were professional.
15. august 2026
Besvarelse fra Linden Homes
Hi Phillip,
We're so pleased to hear you felt welcomed and found our homes beautiful. It's wonderful to know our team was clear and professional throughout your visit.
Kind Regards,
Marcus
Linden Homes
My sales advisor rodh was very helpful…
My sales advisor rodh was very helpful in helping me as a first time buyer. Viewing the properties were helpful and rodh was knowledgeable about the site and area which helped us narrow things down. Easy to get overwhelmed with things but rodh gave us written information on things, videos to watch and followed us up till the end. Even tho we didnt buy with linden i felt supported and well informed! Thanks again!
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Linden Homes
Hi Izzati,
We're so pleased to hear about your positive experience as a first-time buyer. It's wonderful that our advisor was able to provide such helpful and knowledgeable support throughout your property search, making a potentially overwhelming process much smoother. We appreciate you sharing your feedback.
Kind Regards,
Marcus
Linden Homes
Colin turned a disappointing key-pickup experience into a true 5-star service!
I recently bought my new home at Quantum Fields in Littleport. My initial experience with the estate agent when picking up the keys was really disappointing. It happened quickly on a very busy road, communication was difficult, and it just felt like a rushed "hello and goodbye" moment. I didn't expect flowers or champagne, but picking up the keys to your new home should be a special moment, and it felt really weak.
However, everything changed this morning when I went to the sales office to collect the remaining keys and met Colin. He was absolutely lovely and completely turned the whole experience around!
It turns out Colin has been with the company for 46 years, and it truly shows in his approach to customers. People like him are rare and should be recognized and rewarded by the company.
This was my first time dealing with Linden Homes, and thanks to Colin, he left such a wonderful impression that I would definitely recommend the company to others. Thank you so much, Colin!
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Linden Homes
Hi Anna,
We appreciate you sharing your detailed experience with us. We understand that the initial key collection did not meet your expectations for such a significant moment, and we acknowledge that it felt rushed. We are truly delighted to learn that our team member was able to completely turn your experience around and leave such a positive and lasting impression. We are incredibly proud of our long-serving colleagues and their dedication to our customers. It is wonderful to hear that this positive interaction has led you to recommend us to others. Thank you for your valuable feedback.
Kind Regards,
Marcus
Linden Homes
Jeanette and Jess have been amazing
Jeanette and Jess have been amazing! The whole team at Linden have been great too. We couldn't be happier in our new home and have felt really looked after throughout the whole process.
17. april 2026
Besvarelse fra Linden Homes
Hi F.T,
We are so happy to hear how amazing your experience has been with our team! It's wonderful to know you are happy in your new home and felt well-supported throughout the process.
Kind Regards,
Marcus
Linden Homes
Very positive experience.The staff were…
Very positive experience.The staff were friendly, helpful, and professional.
14. august 2026
Besvarelse fra Linden Homes
Hi Ambily,
We are so pleased to hear that you had such a positive experience with us. It's wonderful to know that our team was friendly, helpful, and professional.
Kind Regards,
Marcus
Linden Homes
Great experience
Great, knowledgeable and helpful staff.
Special thanks to Laura, Stephanie, and not forgetting the wonderful Catherine.
14. august 2026
Besvarelse fra Linden Homes
Hi Brian,
We are delighted to hear that our team provided you with such a positive experience. It's wonderful to know that their knowledge and helpfulness made a difference. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
Special thanks to Laura sales…
Special thanks to Laura Bull ( sales consultant) was really supportive and patient throughout the process. I felt very happy and much more confident about choosing this plot because of her support and understanding. I’m truly grateful for all her help.
13. august 2026
Besvarelse fra Linden Homes
Hi Santhiya,
We are delighted to hear about your positive experience and that our sales consultant provided such supportive and patient assistance. It's wonderful to know you felt confident in your choice because of their help. Thank you for your kind words.
Kind Regards,
Marcus
Linden Homes
Firstly sales where excellent and could…
Firstly sales where excellent and could no do enough to get us the deal we needed to move in.
The first year they where quite good at completing snagging especially when builders where still on site.
The issues really started when they asked me to complete my home buyers survey after a year of moving in .I was reluctant to complete the survey until I was happy all snagging was complete but was assured all issue would be resolved.
Once they survey was complete every issue has been a battle.
We where told when moving in to let the house settle for about 18 month and shrinkage/cracking etc would be rectified but now we have been told its home owner maintenance and its our resposibilty.
The brick work looks particaly bad in places but we have been told its within tolerance and nothing will be done.
The main issues is with the design of the house with no guttering above two of the windows which wakes us up at at night during heavy rain due to constant dripping. Despite several visits and videos confirming the issue again nothing is going to be done.
The house is very nice but the overall finish is lacking and when you buy a new home you should at least be able to sleep at night and not be expected to finish the decorating yourself.
Response from managers/director level regarding the issues so far has been very poor and the complaints handling procedure not followed.
The issues have now been forwarded to the new homes ombudsman and hopefully this can be resolved.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Linden Homes
Hi Steven,
Thank you for taking the time to share such a detailed review. It's encouraging to hear that your initial experience with our sales team was positive and that progress was made with your snagging items during the early stages of your homeownership journey.
We can see from your comments that your experience since then has not met the expectations you had when purchasing a new home. In particular, the concerns you've raised regarding outstanding snagging items, the appearance of the brickwork, shrinkage and cracking, the ongoing issue with rainwater noise above the windows, and the way your concerns have been managed have clearly left you frustrated.
We appreciate that buying a new home is a significant investment, and it's important that homeowners feel listened to and supported when issues are raised. While some of the matters you've mentioned have been assessed in line with industry standards and guidance, we recognise that this does not lessen the impact these concerns are having on your enjoyment of your home.
We also note your comments regarding communication and the complaints process. Providing clear explanations and keeping customers informed throughout any investigation is something we take seriously, and your feedback will be shared with the relevant teams for review.
As your case has now been referred to the New Homes Ombudsman, we will continue to engage with that process and work towards a resolution through the appropriate channels. Thank you again for sharing your experience and providing us with the opportunity to reflect on the areas you've highlighted.
Kind Regards,
Marcus
Linden Homes
Buying a new home
I was very distressed when I first went in to the showroom as my previous sale had fallen through and I needed somewhere to live as a single parent. Both Hyacinth and Charlotte from Stoneleigh view and the First Lady I spoke to at the central office to book my appointment were so lovely. They all went above and beyond for my son and I and I will always be incredibly grateful to them for their professionalism and their kindness and help.
3. august 2026
Besvarelse fra Linden Homes
Hi Jennifer,
We are so glad to hear that our team was able to provide you with such a positive and supportive experience during what was clearly a very challenging time. It means a great deal to us that our colleagues' professionalism, kindness, and dedication made such a significant difference for you and your son. We truly appreciate you sharing your wonderful feedback.
Kind Regards,
Marcus
Linden Homes
Rod has been extremely helpful and has…
Rod has been extremely helpful and has gone above and beyond to help us. He is very knowledgeable, has some fantastic ideas. We were not quite in a position to buy but as soon as we are we will be back in touch with Rod and we look forward to working with him again and secure our dream home.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Linden Homes
Hi Mel,
We are so pleased to hear about your positive experience and that our team member provided such exceptional support. We appreciate your kind words and look forward to assisting you in the future when you're ready to find your dream home.
Kind Regards,
Marcus
Linden Homes
Very clear website..easy to follow
Very clear website..easy to follow! Very helpful staff 😊
8. august 2026
Besvarelse fra Linden Homes
Hi Rachel,
We are so pleased to hear that you found our website clear and easy to follow. It's wonderful to know our staff provided helpful assistance.
Kind Regards,
Marcus
Linden Homes
Ami - Linden Homes, Sutton
Ami has been super helpful and supportive through the whole process. I highly recommend
8. august 2026
Besvarelse fra Linden Homes
Hi Charlie,
We're delighted to hear that our team member was helpful and supportive throughout your experience. We appreciate your recommendation and positive feedback!
Kind Regards,
Marcus
Linden Homes
Martin was very knowledgeable and…
Martin was very knowledgeable and helpful with our enquiry .
He understood our needs and showed us multiple options which would help us with our decision to move home
8. august 2026
Besvarelse fra Linden Homes
Hi Angela,
We are delighted to hear that the assistance you received was knowledgeable and helpful. We appreciate your positive feedback regarding the multiple options shown, which aided your decision-making process.
Kind Regards,
Marcus
Linden Homes
The customer service team were friendly…
The customer service team were friendly and helpful the whole process was straightforward a big thank you to India who was very helpful and answered all queries.
7. august 2026
Besvarelse fra Linden Homes
Hi Adrian,
We are so pleased to hear that our customer service team was friendly and helpful, making the process straightforward for you. We appreciate your kind words.
Kind Regards,
Marcus
Linden Homes
Great Sales Team
Jacqueline was amazingly friendly and very keen to show us every inch of the site. She went above and beyond to ensure we could get the best idea possible of the location of the house and how it would look. I have bought 2 previous New Builds and I have never felt so listened to, or been taken as seriously with an impromptu meeting.
1. august 2026
Besvarelse fra Linden Homes
Hi James,
We are delighted to hear that our team member provided such an exceptional and thorough experience. It's wonderful to know that you felt truly heard and valued during your impromptu meeting, especially given your previous experiences. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
Lesley was very welcoming and was very…
Lesley was very welcoming and was very informative. Thank you
4. august 2026
Besvarelse fra Linden Homes
Hi Stacy,
We're so glad to hear that our team member provided you with such a welcoming and informative experience. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
Excellent service and feeling proud to…
Excellent service and feeling proud to get a home from Linden homes
23. juli 2026
Besvarelse fra Linden Homes
Hi rajanesh,
We're so happy to hear you had an excellent experience and are proud of your new home from us. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
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