Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why i... Se mere
Virksomheden har svaret
Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, ea... Se mere
Virksomheden har svaret
The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the... Se mere
Virksomhedsoplysninger
Om Lifeline
Skrevet af virksomheden
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Skrevet af virksomheden
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Kontaktoplysninger
200 Donald Lynch Blvd., #300, 01752, Marlborough, USA
- lifeline.com
3,8
God
1 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Saved 3 times
Lifeline detected my fall 3 different times. The first fall happened only one week after getting my watch. Twice I had to be transported to the ER. Each time I was unable to get up by myself, but the watch did its job. Since I live alone, my family and I are thankful for the sense of security it provides.
6. januar 2025
Besvarelse fra Lifeline
Nora, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience. If you have any questions or concerns regarding your equipment, please contact our Customer Care department at 1-800-635-6156. One of our representatives will be happy to assist you.
I had fallen in my home at night
I had fallen in my home at night. Was in great pain, unable to move. Used my life line and was transported to hospital in about 20 min. Sustained a fractured hip.
24. november 2025
Besvarelse fra Lifeline
Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please be well, safe, and take care.
On the spot when needed
8. december 2025
Besvarelse fra Lifeline
Jerry, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
The employees apparently did exactly as…
The employees apparently did exactly as promised, notifying the EMTs and my family members. Help was prompt and I received treatment and was home before 6 a.m. after the 1 a.m. incident.
8. december 2025
Besvarelse fra Lifeline
Betty, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
The only complaint I have is you try to…
The only complaint I have is you try to contact me when I have fallen before you call me before the ENTs. If I am on the ground I can not answer you call. The lock box is always used which is good no broken windows.
8. december 2025
Besvarelse fra Lifeline
Nina, Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any question or would like to add special instructions to your account, please reach out to our Customer Care department. One of our representatives will be happy to assist you.
This seems to be a BS operation with many unqualified or uncaring people working for them.
So, this is a follow up from my review of November 20, to which I received the following reply: "Reply from Lifeline
Nov 25, 2025
Steve, thank you for providing information. I was able to locate the account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns."
Well, here it is December 5th & I received a letter from Lifeline dated November 26 (one day later) threatening me again about being delinquent.
Since they do not seem to want to do a simple follow up, I found the return label copy they had sent in September and tracked it thru FedEx. In less than 5 minutes I not only tracked the package to their address, but received a document from FedEx showing proof of delivery. I wish there was a way on Trustpilot to upload these documents, since someone at Lifeline apparently reads these reviews and sends a canned response.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Lifeline
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, and we truly apologize for the inconvenience this has caused.
We can confirm that your original concern was escalated to the appropriate team. I have also re-escalated this matter to our supervisor team and requested that they follow up with you directly to address all of your concerns as quickly as possible.
We appreciate your patience and the opportunity to make this right.
We received the first one that was not…
We received the first one that was not compatible for her to use where she lived. We requested a different one and that was delayed din receiving by several weeks. She was out and the item was not able to locate her as the GPS stated it would. After numerous calls we were finally able to cancel it and send it back and we still received calls that it was offline.
8. november 2025
Besvarelse fra Lifeline
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was able to locate the account with the information provided. I have escalated this matter over to our supervisor team to investigate and follow up with you to address all your concerns.
Sorry employees
I have been trying since August to obtain a refund from this company. My account # 200501898.. I cancelled in August but was charged after no label was sent. I did not receive label in September but my bank with a closed account was asked for payment. October and November arrive and another attempt to my closed account at bank was made. I spoke to someone on November 20 saying Imay have it in 30 days but it's been more than 30 since my first attempt to get a check.
PLEASE ADVISE PRESIDENT OF COMPANY AS I DID BY EMAIL BUT NO RESPONSE.
ELIZABETH McCORKLE
600 SUMMER COURT
PHENIX CITY, AL 36869
MAIL CHECK TO:
P.O.BOX 1351
PHENIX CITY, AL 36868
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Lifeline
Thank you for bringing this to our attention. We’re truly sorry for the inconvenience this billing issue has caused and want to make sure it’s resolved as quickly as possible. I’ve located your account and have escalated the matter to our supervisor team, who will be reaching out to you directly. We appreciate your patience and the opportunity to make this right.
Answered my call but when I asked for…
Answered my call but when I asked for EMS, did NOT receive any answer o4 response o any kind. Neighbor had to call for me. Very disappointed over this matter.
22. november 2025
Besvarelse fra Lifeline
Joy, thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was able to locate the account, and I have escalated this matter over to our supervisor team to investigate and follow up with you to address all your concerns.
Everybody is so nice and they show concern.
Everybody is so nice and they show concern
22. november 2025
Besvarelse fra Lifeline
Dolores, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Responding quickly.
22. november 2025
Besvarelse fra Lifeline
Lorretta, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Lifeline is great!
Everyone was friendly and the medics got me up quickly after their trouble in finding the key.
22. november 2025
Besvarelse fra Lifeline
Nancy, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Excellent great job in contacting my emergency…
Excellent in contacting my emergency contacts!!
22. november 2025
Besvarelse fra Lifeline
Dennis, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
AOS Alerts
I felt protected even when I accidentally hit the device. I was able to cancel the error immediately. Life alert responded in a timely manner.
20. november 2025
Besvarelse fra Lifeline
Thank you A.O! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Besvarelse fra Lifeline
Thank you for your feedback Diane! We appreciate our customers and appreciate the time you took to leave us a review.
Besvarelse fra Lifeline
James, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Faulty equipment Could not trust that…
Faulty equipment Could not trust that response would come if I could not push button.
22. november 2025
Besvarelse fra Lifeline
We’re sorry your experience didn’t meet expectations and understand how important it is to feel confident in your equipment. We hope our recent conversation helped address your concerns. For any further questions, please contact our Customer Service Department at 1-800-635-6156.
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
New reviews regarding lifeline on…
New reviews regarding lifeline on trustpilots other site are newer and reviewers give lifeline a 1 .-2 star average. Why?
23. november 2025
Uopfordret anmeldelse
Besvarelse fra Lifeline
Thank you for sharing your thoughts. We understand it can be confusing when other companies use a similar name. Please know that Lifeline Medical Alert Services, located in the USA, maintains only one official Trustpilot account. We genuinely value feedback from our members and take every concern seriously. Our team is committed to providing safe, reliable, and supportive service. If you have any questions or would like more information, our Customer Service team is always happy to help at 1-800-635-6156.
I have had Lifelince since June of…
I have had Lifelince since June of 2022, shortly after my husband passed. It has given me peace of mind knowing if something happens to me, there is an instantaneous response. Knowing this also gives my family peace of mind.
People often ask me about what I'm wearing around my neck and I'm happy to tell them what a great thing it is for people who live alone. Sadly
22. november 2025
Besvarelse fra Lifeline
Sally, thank you so much for sharing your experience and kind words. We’re glad to hear that Lifeline has provided you and your family with peace of mind during this time. It’s wonderful that you’re also sharing the benefits with others who may live alone—we truly appreciate you helping spread awareness. Please don’t hesitate to reach out to our Customer Service team at 1-800-635-6156 if you ever have questions regarding your service. We're always here to help.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.