Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why i... Se mere
Virksomheden har svaret
Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, ea... Se mere
Virksomheden har svaret
The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the... Se mere
Virksomhedsoplysninger
Om Lifeline
Skrevet af virksomheden
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Skrevet af virksomheden
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Kontaktoplysninger
200 Donald Lynch Blvd., #300, 01752, Marlborough, USA
- lifeline.com
3,8
God
1 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
satisfied customer, Your service provides me with…
Your service provides me with independence and confidence to go about life's daily challenges and pleasures.
8. november 2025
Besvarelse fra Lifeline
Gretel Erickson, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.
It goes off to easy when I lay it down.
8. november 2025
Besvarelse fra Lifeline
Ralph, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-635-6156. Our representatives will be happy to assist.
Besvarelse fra Lifeline
LM, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I'm not very fond of the automated…
I'm not very fond of the automated answer and it seems to take a long time to answer at all.
8. november 2025
Besvarelse fra Lifeline
Linda, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-635-6156. Our representatives will be happy to assist.
great service.
great service.
Representative carefully and thoroughly explained
set -up process.
8. november 2025
Besvarelse fra Lifeline
Thank you, Eve! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Besvarelse fra Lifeline
Thank you for your feedback jeanmarie poore! We appreciate our customers and appreciate the time you took to leave us a review.
Horrible Customer Service
It might be a good product and service in some areas, but the device would not connect to cellular in our area. While our Verizon service is strong, we have no AT&T service, so the device wouldn't work for us. No biggie - just return the device.
Returning the device is the absolute worst customer service I have ever experienced. Getting a return label was easy. Shipping it back was easy. We were instructed to call as soon as we shipped it, which we did. Then we were told we had to call once they received it based on us monitoring the FedEx tracking, which we did. Then we were told we had to call back on a specific date so they could "finalize the account", which we did. Then we were told it would be sent for review, and if approved, we would receive our refund (less set up fee). We were told the review process could take 30 days. We were told to call back in 30 days. Asked to speak to a supervisor, was told it would be escalated and a supervisor would call back within 48 hours. Waited 96 hours and no return call from a supervisor. Called again, spoke to billing, was given a case number, and told to call back in 30 days. Mind you, speaking to these folks only happens after you wade through all of the AI attendants. I wouldn't recommend this company if the device did work. There are many other options.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Lifeline
thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was able to locate the account with the information provided. I have escalated this matter over to our supervisor team to investigate and follow up with you to address all your concerns.
was not great
was not great, very disappointing-NO RESPONSE-
voice-"Will be with you shortly"- 5/6/7+ minutes
Finally I called-informing L L that line was accidently
set off- TOO LATE- Fire Dept came banging on door
22. oktober 2025
Besvarelse fra Lifeline
Thank you so much for your feedback! We truly value our customers and appreciate you taking the time to share your experience. I was able to locate your account and have escalated the matter to our supervisor team. They’ll be reviewing it and following up with you directly to help resolve your concerns.
Besvarelse fra Lifeline
Vicki, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Do NOT use this company
Do NOT use this company. The high pressure sales takes advantage of older people who may not understand. I have said NO to their program and they continue to call MULTIPLE times everyday to try and pressure me further. I continue to block number but they call from different (587) numbers each time. They are now bordering on harassment. Should the calls continue I will be filing a harassment complaint. DO NOT ask for a free quote, they will hassle you for weeks after you say no!!
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Lifeline
We are saddened to hear about this and would like to help you. In order for us to remove you from the call list we would need more information from you. Please respond to our request for more information so we can get this matter resolved for you.
I pushed the button because I was…
I pushed the button because I was having a severe headache and didn't feel right I felt like I could pass out. The girl told me to push the button if I needed help again
8. oktober 2025
Besvarelse fra Lifeline
thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Besvarelse fra Lifeline
Everest, thank you so much for your feedback! We truly value our customers and appreciate you taking the time to share your experience. I was able to locate your account and have escalated the matter to our supervisor team. They’ll be reviewing it and following up with you directly to help resolve your concerns.
Immediate response to call signal.
Immediate response to call signal.
Quick emergency response and follow up.
8. oktober 2025
Besvarelse fra Lifeline
Geona, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Besvarelse fra Lifeline
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. If you need any further assistance, please reach out to our Customer Service Department with any additional questions or issues at 1-800-635-6156.
Your team covered all bases in taking…
Your team covered all bases in taking me to the hospital. Thet were kind, courteous, and helpful.
8. oktober 2025
Besvarelse fra Lifeline
Pam, thank you for your kind words! We appreciate the time you to share your experience. We’re always just a button press away whenever you need us!
Besvarelse fra Lifeline
Verna, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Saved my life recently when I fell.
8. oktober 2025
Besvarelse fra Lifeline
Gary, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your safety plan, and we're delighted to hear that we were able to assist you when it mattered most!
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.