These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them ever... Se mere
Virksomheden har svaret
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design. He was able to quickly identify the issues thrown... Se mere
Virksomheden har svaret
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kedel- og opvarmningstjeneste
- også i
- Energiudstyr og -løsninger
- Producent
- Producent af ventilationsudstyr
- Varmeentreprenør
Skrevet af virksomheden
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Kontaktoplysninger
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , Storbritannien
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4,3
Fremragende
949 anmeldelser
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Heat Pump Broke down
Paul the engineer that came to fix my heat pump that was not working has done an outstanding job very knowledgable in his job, great for asking question to and what he has recomened me to do so hope fully it should not happen again. He also turned up on time which was fantastic very clean and tidied up after he finished, i can highly reccomend him.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Richard,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Paul and glad your heat pump has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Trust in the kit
When you’re not skilled or knowledgeable about important tech that provides your home’s heating and hot water it’s important that you can trust the person who services it. Phil doesn’t just tick the boxes - he genuinely wants to get your system to be as efficient as it can be. He’s serviced our heat pump 3 years running and he’s always a pleasure to deal with. I rate the kit and the people who service it.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi David,
Thank you for sharing your experience with Phil. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Robert contacted us 30 min before he…
Robert contacted us 30 min before he arrived, was quick and efficient and set the system up for a more economical year to come. Spot on😎👍
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi TJF,
We really appreciate you taking the time to tell us about your interaction with Robert. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent service
Phil from Mitsubishi paid a visit this morning for the yearly inspection and service. He is always punctual, friendly and efficient. He is very knowledgeable about the system and happily answers any questions.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi James,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Good experience
My engineer, Chris, was friendly, helpful and professional. He was extremely patient when answering all my questions about my ASHP taking great pains to explain it in an easy to understand way. He checked everything very thoroughly and put my mind at rest about a number of issues. Thank you.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Sue,
Thank you for sharing your experience with Chris. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Laura is a star!
Laura is a star! Helped out with a delivery and made the job go ahead. Fantastic service from Laura and communicated all they way through the process.
Thanks again Laura!
Morpeth
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Liam,
Thank you for your great review. We’re delighted to hear Laura was able to support your delivery and keep everything running smoothly. We really appreciate your feedback.
Kind regards,
Mitsubishi Electric
Didn’t service in contract year due to lack of engineers
Didn’t service in contract year due to lack of resources
Wanted to charge me for renewal with no service.
Completely ignored emails and attempts to contact.
Failed to fix faulting piping despite engineer promise.
Possibly the worst and least professional company I’ve ever dealt with from a customer service perspective.
Update 16/5. I provided the requested information immediately but have had no response or acknowledgement. Therefore an even more emphatic one star. Wish they had an option for zero stars.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good morning, We appreciate you bringing this to our attention. We're very sorry to hear about the lack of service and ignored communications you have experienced. In order to investigate these failures we have sent a request for information, please can you provide your details and a member of our customer resolutions team will be in contact for a resolution.
Kind regards
Mitsubishi Electric customer support
Great customer service
This company was so easy to contact and communicate with. Then Luke, the engineer came to us today as we had no hot water coming through the taps. Luke very quickly and efficiently identified the problem and rectified it swiftly. He then did a full system check and explained to us in very simple language what the problem had been so that we fully understood. He was a pleasure to have around.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Veronica,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Luke and glad your system's issue has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Mitsubishi Electric
Equipment Provided in a whole are of good quality and well produced:
- Heat Pumps
- Pre Plumbed Cylinders
LES Heating Admin Department are speedy with replies and ready to help where required. Usual dealings being with Ashley who for the years working with have no bad words.
Internally in regards to customer service is very poor.
It is difficult to have warranty claims raised, accepted and dealt with in a timely manner. Responses are far and few between taking no quicker than 48 hours with a disregard to severity, usually with multiple people getting involved who require information already pre-provided.
Onsite technical matters can be timely and sometimes unwilling to provide concrete answers for resolution to cover themselves for any future issues that may arise so they fall on the attending operative.
Logistics are a hit or a miss with instructions being followed correctly but would put this down more so on the courier but believe something internally should be changed.
For being an accredited installer the support provided feels lax and what I would expect to experience if I were a Joe Blob customer and hard to find a person of representative to cover any internal issues properly instead of being passed around
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good afternoon @ Heatcare Oil &Gas Ltd,
We appreciate your detailed feedback. It is encouraging to hear about the quality of our equipment and the positive experience with our administrative team. We are concerned to learn about the difficulties you've encountered with warranty claims, internal customer service, technical support, and logistics. We are actively reviewing these areas to improve our processes and ensure a more consistent and supportive experience for our accredited installers.
We will be in touch with you directly to discuss this further,
Kind regards
Mitsubishi Customer Support
Fantastic customer service from…
Fantastic customer service from Mitsubishi. Robert was very knowledgeable and provided excellent advice about my heatpump. Highly recommended.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Richard,
Thank you for sharing your experience with Robert. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Fantastic service from Ashley & the team
Fantastic service from Ashley and the team. They provide timely updates, they're a great source of knowledge and happy to help in any way they can.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Alex,
Thank you for your great review. We’re really pleased to hear you’ve had such a positive experience with Ashley and the team. Your feedback is much appreciated.
Kind regards,
Mitsubishi Electric
Your engineer (Like) was enthusisstic
Your engineer (Like) was enthusisstic, efficient and extremely helpful in providing us with a status of our system, how it was setup and importantly how best to set the system up to maximise its efficiency.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mr Campbell,
We really appreciate you taking the time to tell us about your interaction with Luke. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Awesome: competent and professional
Phil knows the his stuff and has a fantastic, customer-focussed attitude, tweaking some settings to improve the efficiency of our heat pump system and also making some recommendations for further improvement.
Phil is also able to translate the technical into language a layman can understand, so you can understand the what and the why and make informed decisions.
Great product, great staff: what's not to like?
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi David,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
You are lucky if you receive any…
You are lucky if you receive any communications with the Customer Service team. Simple basics of replying to emails or arranging engineer visits seem to fall on deaf ears. I have the Ecodan Diamond Cover which is a very expensive bill each year. The least you'd expect is some communications about your account status.
Update (5th June)- still no communication. No form received.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good morning @David3, apologies for the lack of communication regarding your 3 Diamond Cover. We know how important it is to receive timely responses and are taking steps to improve our customer service and engineer visit arrangements. We have sent a request for information over, could you please fill this out so that our Customer Resolutions team may be in contact for a hopeful resolution.
Kind regards
Mitsubishi Electric Customer Support
Robert is very professional and…
Robert is very professional and efficient. Just gets on with the job no fuss or chatter job done on time and moves on! Exactly what busy people need. Well done Robert and well done Mitsubishi.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Kathleen,
Thank you for sharing your experience with Robert. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great Service
Robert is always friendly, always helpful and i learn a lot about my heating system. Many thanks, Derek.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Deek,
Thank you for taking the time to leave us a review. It's great to hear about your experience with Robert.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
First Class Service from Robert
Robert the Mitsubishi Engineer who attended our house for the Annual Service was excellent. Let us know in advance when he was in his way, was polite and unobtrusive as he went about the service. Most importantly the the service was carried out efficiently and to the highest standard.This is the 3rd year Robert has attended and we are extremely pleased with the level of service from him.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Steve,
We are thrilled to hear your experience with Robert was a great one.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Service is always 5 star from Laura…
Service is always 5 star from Laura Takacs. She is exeptionaly profesional. And always thorough with every order. You need more people like her
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Iwan,
Thank you for your fantastic review. We’re delighted to hear that Laura continues to deliver such a high standard of service and thorough support with every order. Your kind feedback is greatly appreciated.
Kind regards,
Mitsubishi Electric
Dean was fantastic
Dean was fantastic. Sorted a problem that had stumped several other electricians. He was well worth the wait
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mrs Brett,
Thank you for taking the time to share your experience. We’re pleased to hear that Dean was able to successfully identify and fix the problem after others had been unable to. We really appreciate your kind feedback.
Kind regards,
Mitsubishi Electric
5 Stars
5 Stars
Excellent service from Paul the engineer. He attended to my Mitsubishi Ecodan heat pump and was professional, knowledgeable and very helpful throughout the visit. He explained everything clearly, carried out the work efficiently and left the system working as it should. Very impressed with the service received and would highly recommend.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi MP,
Thank you for letting us know about your experience with Paul, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.