These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them ever... Se mere
Virksomheden har svaret
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design. He was able to quickly identify the issues thrown... Se mere
Virksomheden har svaret
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kedel- og opvarmningstjeneste
- også i
- Energiudstyr og -løsninger
- Producent
- Producent af ventilationsudstyr
- Varmeentreprenør
Skrevet af virksomheden
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Kontaktoplysninger
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , Storbritannien
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4,3
Fremragende
949 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The annual maintenance of my Ecodan…
The annual maintenance of my Ecodan Heat Pump was carried out by Phil Bullock, for whom I give a5 star rating as he is friendly, knowledgeable and professional and efficient.
However, the overall service can only be graded as 4 star as the front line engineers are let down by the back office administration, which can only be graded as 2 star.
The booking system software is clunky and the process of paying online often fails and the data has to be re input. Moreover having agreed an afternoon appointment on the telephone, but the email confirmation stated that it was a morning booking. I therefore sent an email to clarify and was told that it was definitely an afternoon appointment……. Phil arrived in the morning!
Mitsubishi, your engineers are being let down by your administration. You need to sort this out.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Wayne,
We are happy to hear your experience with Phil was a great one.
Thank you for bringing the booking issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Went for 3 diamond cover heard nothing…
Went for 3 diamond cover heard nothing had to chase them up , got serviced said couple of problems would write a report they would be in touch, had to chase them engineer didn’t write report 6 week later waiting for estimate of work to be done chased them again finally I started complaint then came estimate extortionate they did reduce price in the end and I said ok let’s get it done now still waiting for someone to contact me back , what a joke of a company customer service
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi @Sean 13,
We are sorry to hear about the frustrating experience you've had with our service, from the initial contact to the delays in getting your estimate and the subsequent follow-up.
We understand your disappointment and appreciate you bringing these issues to our attention. In order to review your case to understand where things went wrong and to get this resolved for you can you please fill out the request for information we have just sent you?
kind regards
Mitsubishi Electric Customer Support
Engineer Phil B arrived on time and was…
Engineer Phil B arrived on time and was very efficient. He identified the problem and was able to fix and correct the issue immediately. I was impressed with the service he provided and would recommend him to others.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Hathaway,
Thank you for sharing your experience with Phil. We’re delighted to hear that his support met your expectations and that your system's issue has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
I had my heat pump system serviced and…
I had my heat pump system serviced and reviewed by a Mitsubishi engineer this week. Engineer was extremely professional, thorough and hard working. Part of what he was doing was auditing the installation for compliance before they would take it on for extended support, repair and service. He found a number of strange configuration items in the installation which made it non compliant. The good news was that he made various changes which made the system compliant and will improve efficiency.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mark,
We appreciate you sharing your experience with our engineer. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Water Leak in Heat Pump Cupboard
Returned from holiday to a leak from the water tank for ground source heat pump! Thankfully I had Mitsubishi 3star Diamond Star Service and Luke the Engineer came out and rectified the problem!
Great service,
ManyThanks
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Angela,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Luke and glad your leak has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Luke from Mitsubishi ecodan
Luke from Mitsubishi ecodan came to carry out the yearly service on our air source heat pump.
He called ahead to give us his eta, he arrived on time.
Luke was knowledgeable, professional, friendly, polite and thorough.
He provided an excellent customer service experience.
5*
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Sven,
Thank you for letting us know about your experience with Luke, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Absolutely horrific experience with…
Absolutely horrific experience with Mitsubishi Electric.
Nearly 7 weeks without an operational ASHP, and the lack of urgency has been unbelievable. I’ve made daily calls, endless escalations, and every time I’m forced to repeat the same conversation as if nothing has been logged.
Despite promises, no manager ever called back. Zero ownership, zero progress, zero accountability.
I’m only relieved it’s summer — if this had happened in winter, it would have been unbearable.
Deeply disappointed and would not recommend based on this experience.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good afternoon @ GS2,
We are truly sorry to hear about the prolonged issues with your Ecodan and the frustration caused by the lack of resolution. We understand your disappointment and the inconvenience this has caused. We have send a Request for information, can you please provide some details so that our customer resolutions team can look straight into this for you and additionally understand what has happened.
Kind regards and apologies again,
Mitsubishi Electric Customer Support
Operations Room - Customer Service ✨
The company I work for is a regular client of Mitsubishi - We order lots of heat pumps/cylinders every year with them and they are always friendly and efficient. We especially like to use them for trickier island deliveries - Ashley and the ops team are great at supporting us and making sure our client's receive the goods on time. If anything ever goes awry with couriers they are really helpful at putting things right.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi,
Thank you for your fantastic review. We’re pleased to hear that Ashley and the operations team continue to support your deliveries so effectively, even in more complex situations. Your feedback is greatly appreciated.
Kind regards,
Mitsubishi Electric
Mitsubishi Heat Pump Repair
Robert, the Mitsubishi engineer, did a great job identifying the tricky issue and resolving it. I also learn some useful points about the ASHP through Roberts open and insightful discussion. Overall, could not have asked for any more of Robert or MEL. Many thanks.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Edward,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Robert and glad your issue has been resolved.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
First service by MEL
This was a first service by MEL for our heat pump. Previously the original installer had done the services.
Paul, the MEL engineer, was excellent both technically and personally. He carried out the service efficiently and answered all our questions.
Very happy - thanks Paul!
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi John,
We are happy to hear your experience with Paul was a great one!
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Phil came out to look at our heat pump…
Phil came out to look at our heat pump and found an issue in no time and fixed it, excellent guy excellent service very helpful. Hopefully will not need to call him out again until the annual service is due.
Thanks Phil, see you next year.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mr Jeff,
We really appreciate you taking the time to tell us about your interaction with Phil. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
The support team at Mitsubishi Electric… :-)
The support team at Mitsubishi Electric UK were fantastic. They showed patience and expertise to get to the bottom of a defect with our installation. Very pleased to have had them involved. Dean and Alex in particular were very knowledgable.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Patrick,
Thank you for sharing your experience with Dean and Alex. We’re delighted to hear that their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Luke was professional
Luke was polite, efficient and very professional
He knew the system and performed an excellent annual service
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Steven,
Thank you for letting us know about your experience with Luke, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
5 Star service from Mitsubishi
We have been experiencing problems with a relatively new Heat pump installation since the work was completed by the contractor, the contractor asked Mitsubishi to carry out a full review of the installation (to the contractor's credit) and said that anything highlighted by Mitsubishi will be attended to.
Today Phil an engineer arrived from Mitsubishi and conducted an in-depth inspection of everything and noted several area's that need attention, primarily, low flow rate, inadequate expansion vessel sizes and possible circuit leaks, Phil is a very polite and professional engineer and explained in great detail why we are experiencing the issues we have, he said Mitsubishi will submit it's report to the installation contractors and what Mitsubishi says needs to be done to bring our installation upto to the level it should be operating at.
Hopefully the installation contractor now makes good on his promises.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Keith,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil and glad he was able to supply in-depth advice and detail.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Highly recommend
We had a service carried out by Andy and couldn’t recommend him more. He was so knowledgeable about the system and has the patience of a saint, answering all my questions about how to use the system to meet our needs and to be as economical as possible. Polite and friendly too. Definitely worthwhile and wouldn’t hesitate to book again. Thanks for the great service
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi C Nairn,
Thank you for sharing your experience with Andy. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Customer service excellence
We have been working with Mitsubishi for many years and have had many people looking after our account but I have to acknowledge that Laura has brought a new level to the customer experience. Her willingness to always help with difficult scenarios and ability to mediate with ourselves and logistics is second to none. Without this level of customer service we could not maintain our relationships with our customer base and it is great to have this support from such a prestigious manufacturer.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Alan,
Thank you for your fantastic review. We’re delighted to hear that Laura has made such a positive impact and continues to support you so effectively. We truly appreciate your long‑standing partnership.
Kind regards,
Mitsubishi Electric
What a brilliant engineer, thanks Phil!
Phil from Ecodan come out to us today, to sort out a problem, what a helpful, friendly guy! Very professional service, that we have enjoyed via this firm, especially Phil, who represents Ecodan so well. Highly recommended.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Debbie,
We appreciate you sharing your experience with Phil, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Replacement Unit
Luke and Phil carried out a complete replacement on a faulty 16 year old unit, fully explaining what they were doing as they went along. Luke remained on site to commission the unit and answered all my questions even if it meant repeating himself, so that I had a better understanding of how the new and updated system functioned. Happy chaps, good company (even with the dodgy singing), everything left clean and tidy and nothing too much trouble. First rate service.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Julie,
Thank you for sharing your experience with Luke and Phil. We’re delighted to hear that their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Customer service
I contacted Mitsubishi on 01618 666064 in September 2025 to use their diamond service for my heat pump. I paid £480 in October. I received no appointment. I phoned SIX times (virtually monthly) to ask why I still hadn't got an appointment. Each time I was fobbed off saying I was on the list but priority lay with people who had issues. In May 2026 I became angry on the phone and was given an appointment for the service 7 months after my payment! The engineer Dean was charming and I had a follow up query which was dealt with immediately. The nightmare was getting an appointment in the first place
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
good morning @Susan Chaplin 5, We are sorry to have read about the significant delay and frustration you encountered while trying to schedule a 3 Diamond service. We are currently reviewing our appointment scheduling process to prevent similar situations happening again. Whilst we are pleased to hear Dean provided excellent service once he arrived we have sent you a request for information where we can hopefully work with yourself to resolve this fully.
Kind regards
Mitsubishi Customer Support
Great service
The engineer who does our annual service, Robert, is always on time and thorough. We have found him to be very knowledgeable & helpful & he spends time showing us how to have our system set to make it the most efficient possible. Good value service and good heating system which we have had for 10 years now & found it to be reliable & keeps our house warm.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Carmel,
Thank you for sharing your experience with Robert. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.