These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them ever... Se mere
Virksomheden har svaret
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design. He was able to quickly identify the issues thrown... Se mere
Virksomheden har svaret
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kedel- og opvarmningstjeneste
- også i
- Energiudstyr og -løsninger
- Producent
- Producent af ventilationsudstyr
- Varmeentreprenør
Skrevet af virksomheden
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Kontaktoplysninger
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , Storbritannien
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4,3
Fremragende
949 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely excellent
Absolutely excellent. Explained and sorted and long running problem really quickly and gave additional helpful advice.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Rhona,
Thank you for sharing your experience with our engineer. We’re delighted to hear that their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Highly Recommended
Robert was a very knowledgeable engineer, explaining everything as he went along.
First class service.
Highly recommended !
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Edward,
We appreciate you sharing your experience with our engineer. It’s fantastic to know their assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Robert once again carried out our…
Robert once again carried out our annual service with his usual polite and efficient manner
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Gerald,
Thank you for letting us know about your experience with Robert, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great service, thanks Robert
Robert was great, very tidy, phoned ahead so we knew when to expect him. Thorough service of Ecodan Unit.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Sara,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Robert.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent service
Excellent service. Engineer goes above and beyond to get things right.
Paul Nokes ensured heat pump was working optimally.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Anthony,
Thank you for your review, we are happy to hear your experience with Paul was a great one!
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great to have Phil service our Air…
Great to have Phil service our Air Source Heat Pump today. Excellent service as always, wouldn't use anyone else!
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Sarah and Dave,
Thank you for taking the time to leave us a review. We are happy to hear your experience with Phil was a great one.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Warranty repair - perfectly executed.
Just had a representative of Mitsubishi out to deal with a leak in the ASHP water tank, probably originating from time of assembly. A very personable and knowledgeable technician (Paul) dealt with the issue, under warranty, with consideration and great efficiency. Couldn't have asked for more. Thank you.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Robert,
Thank you for your review. We’re thrilled to hear about your experience with Paul and glad your leak has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent recent visit, shame about the admin
Had a visit on 21/07/2026 from Phil, he deserves the full 5 stars. Always very polite, professional, helpful and excellent at explaining things in an easy and understandable way, a great asset to Mitsubishi.
Unfortunately I wish I could be so complementary about the customer service/resolutions team, we had a nightmare with them last year and they continued to be consistent this year. Just wondering if I’ll get asked for my details as a result of this review. They didn’t respond when I sent them the details last year - it’s like marking their own homework. It’s disappointing from a global leader, whose group philosophies are Shoki Hoko - corporate responsibility to society, striving to enrich customers lives and Shoji Komei - integrity and fairness. Principles that are well overlooked by the Mitsubishi admin team.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi NB,
Thank you for sharing your experience with Phil. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
We're sorry, however, to hear that your experiences with our customer service and resolutions team have not met the high standards you rightly expect from Mitsubishi Electric. We appreciate your honest feedback and understand how frustrating it can be when concerns are not addressed in the way you would hope.
We would like the opportunity to review your case further and understand where things have gone wrong. To help us investigate, could you please fill out the request for information we have just sent to you?
Kind regards,
Mitsubishi Electric
Heat Pump Service
Paul was a very knowledgeable Heat Pump Engineer. Identified key issues quickly.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mark,
We appreciate you sharing your experience with Paul. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Efficient and knowledgeable
Phil was punctual, knowledgeable and answered all of our questions
He was polite and friendly
Would recommend
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Wendy,
Thank you for taking the time to leave us a review. We are happy to hear your experience with Phil was a great one.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Paul arrived on time
Paul arrived on time, was very cheerful and gave clear understandable answers to all my questions. The system is working fine.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Chris,
Thank you for letting us know about your experience with Paul, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Mitsubishi engineer
Robert arrived on time to service our heating, and replace a part. All done with no hassle whatsoever, polite & chatty
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi EB,
Thank you for sharing your experience with Robert. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
All good and professional
Paul was nice, efficient, technically prepared and happy to spend time with us explaining things.
Ang
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Angelo,
We appreciate you sharing your experience with Paul. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent service from Phil during my…
Excellent service from Phil during my annual heat pump service. He was friendly, professional, and extremely knowledgeable. He took the time to explain how to get the best performance from my system and how to look after it properly, which I really appreciated.
Nothing felt rushed, and it was clear he genuinely cares about his customers. I wouldn’t hesitate to recommend Phil to anyone looking for a knowledgeable and reliable engineer. Great service all round!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Nicholas,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Poor Service and Processes
We purchased a new house with a Mitsubishi heat pump installed and applied to Mitsubishi for their 3 diamond service. It’s now about 9 years on and most years we have had to chase for maintenance renewals which apparently is because they haven’t enough engineers to perform the services so they didn’t issue the maintenance invoice until they know they can manage.
Over the years, the system has been pretty reliable but when problems occur Mitsubishi are lost. The most recent problem is a defective 3-port valve and now, after 3 weeks since the problem was identified by a Mitsubishi engineer, they have not even ordered the replacement part and blame the engineer for not providing a complete summary of the fault. I’ve no idea when the fault will be fixed neither do Mitsubishi.
Fault repairs are slow. Typically, they take 3 days to open emails and then 3 days for a call-out so I guess this is how they arrived at a 3 diamond service name for their service. They are much too slow to respond!
I’ve previously used British Gas services for gas central heating and I have to say they were also very responsive. Unfortunately, they do not cover Mitsubishi air source (they cover Vaillant) so I’m looking at replacing the system with Vaillant as soon as possible so that I don’t need Mitsubishi. Be aware, the 3 Diamond cover is limited (unlike British Gas) and only covers the items supplied by Mitsubishi and not the entire system!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi @John Taylor,
We are sorry to hear about the experience you've had with our service and the delays you've encountered regarding your maintenance renewals, fault repair and communication throughout the process.
We understand your frustration and appreciate you taking the time to share this feedback. We would like the opportunity to review your case further and understand where things have gone wrong. To help us investigate, could you please fill out the request for information we have just sent to you?
Kind regards,
Mitsubishi Electric Customer Support
Paul the engineer
Paul the engineer was very polite, did an excellent job with our Air Source Heat Pump, and arrived at the allotted time.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Elizabeth,
Thank you for sharing your experience with Paul. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Good on the day
Steve the engineer was great. Personable and thorough. The downside of dealing with Mitsubishi is it takes ages to get a response from them when trying to make a booking. Their engineering staff seem to be spread thinly.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Jim,
We appreciate you sharing your experience with Steve. It’s fantastic to know his assistance made things smooth for you.
Thank you for bringing the booking issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Helpful engineer
Chris was really helpful and explained clearly and fully what he would be doing during the service. Having discovered an error during installation he again explained the impact of the error and what needed to be done to remedy the situation.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Gilbert,
We appreciate you sharing your experience with Chris. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Diamond service plan
We have a diamond service plan and Phil the local engineer came to service our system, it was a pleasure meeting him, really knowledgeable and friendly guy.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Jonathan,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Thank you to Paul Knowles for…
Thank you to Paul Knowles for installing our replacement Ecodan heat pump. You were very professional, friendly and knowledeable. The work was carried quickly and well.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Philip,
Thank you for sharing your experience with Paul. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.