These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them ever... Se mere
Virksomheden har svaret
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design. He was able to quickly identify the issues thrown... Se mere
Virksomheden har svaret
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kedel- og opvarmningstjeneste
- også i
- Energiudstyr og -løsninger
- Producent
- Producent af ventilationsudstyr
- Varmeentreprenør
Skrevet af virksomheden
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Kontaktoplysninger
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , Storbritannien
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4,3
Fremragende
949 anmeldelser
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Excellent service by Luke
Luke came this morning to service our ecodan system. He was really polite, answered all our questions and explained how the system was behaving. First class experience 👍
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mrs Sarah Smith,
We appreciate you sharing your experience with Luke. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Ecodan heat pump service - great customer service
Luke was our EcoDan Engineer today. He carried out an annual service on our air source heat pump and he was extremely knowledgeable and friendly to deal with. He was very thorough, the service took an hour and 45 minutes.He also picked up a couple of installation omissions that another company had missed so I am pleased that I booked Mitsubishi EcoDan for this service. The booking process was very easy and straightforward but they are busy so I would advise to book well in advance. Overall a great customer service exerience, thank you
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mark,
Thank you for sharing your experience with Luke. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
3 cheers for Phil!
Phil Bullock was amazing. He was here at 8 oclock promptly having diagnosed the issue with my heating system previously. The job was more difficult than it should have been due to the restricted space in which to work. Phil worked incredibly hard without a break for over four hours, tested everything and left me reassured and confident that I will now have an efficient and reliable system. He even secured a refund for me as he felt the problem should have been diagnosed by a previous engineer call
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Barbara,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil and glad your system issue has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent service from start to finish
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi,
We appreciate you sharing your experience with us. At Mitsubishi Electric, our goal is to provide reliable products and excellent service, so we're delighted to hear your feedback!
Kind regards,
Mitsubishi Electric
Excellent service from Luke
Excellent
Luke identified the issue with my heat pump and repaired it. He also checked all of the settings on the indoor unit and altered them so that the system will now run more quietly and efficiently. He was courteous and took the time to explain everything to me. Thank you Luke.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Richard,
Thank you for sharing your experience with Luke. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Luke was very helpful and took time to…
Luke was very helpful and took time to explain the system and ways to improve efficiency
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi James,
Thank you for sharing your experience with Luke. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Dean was an excellent engineer
Dean was an excellent engineer, he investigated my concerns and found solutions, whist being friendly and helpful.
He contacted Linda in the office to sort my missing paperwork and after a couple of hours I had received everything. Now I have contact numbers sorted.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Gary,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Dean.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Just had system serviced
Just had system serviced, slight issue with the expansion tank, Luke obviously sorted it and talked me through it, very knowledgeable guy and genuinely cares… great service again, thank you Luke!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Gloucester,
Thank you for sharing your experience with Luke. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great experience
Recently had no hot water and had the pleasure of Phil attending. Always great to have him attend, he's always smiling and joking around. Gets the job done with minimum fuss and may even hear him sing. Great experience
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Jack,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Outstanding customer service from the…
Outstanding customer service from the Mitsubishi team yet again! Phil installed our ASHP in short time.
Phil is always punctual, helpful and imparts his considerable knowledgeable about heat pumps in a friendly and constructive manner. Would definitely recommend him to anyone looking to convert to a heat pump!
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Martin,
Thank you for letting us know about your experience with Phil, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Online scammers don’t use this company…
Online scammers don’t use this company for anything safera from derby known for fraud and criminal activity!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
good morning @Sidu Moose Wala 17,
As a manufacturer of HVAC equipment and engineering support we believe you have left this review in the wrong place? We do not understand your review?
In the meantime we have sent you a request for information to discuss and support in anyway possible.
Kind regards
Mitsubishi Electric Customer Support
Annual air source heat pump service by Phil
Phil came to service my air source heat pump and went above and beyond in his attention to detail, advice, solutions and explanations. He is a very personable, knowledgeable and experienced representative for the company and you feel in safe hands. Thank you, Phil.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Deborah,
Thank you for letting us know about your experience with Phil, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
‘Breaking News’
Speaking from personal experience, I have been with Mits. for a few years now;
Outstanding service what springs to mind. Phil, the engineer, who has to be said is a great ambassador for the company, went about his work like a bloodhound, leaving nothing unchecked. His advice to look after our equipment was welcome and all done in a very respectful manner speaking as a dumbie with these things. I’m actually looking forward to my next service, hopefully Phil will be available to attend, knowing with confidence he’s ‘The Expert’
Well done Mits. Your engineers reflect a well oiled machine
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mark,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil!
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great Product, Great Service
On time, efficient, friendly, what more could I want? Loving this Air Source Heat Pump and ny diamond 3 star Mitsubishi service.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Shirley,
We really appreciate you taking the time to tell us about your interaction with our engineer. It’s fantastic to know that their service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Friendly professional work from Paul…
Friendly professional work from Paul who really went the extra mile to ensure that we had excellent service!
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Tony,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Paul.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
3-D annual service
Faika, the scheduler, did a great job rearranging my appointment to a date and time that suited me.
The appointment was for the annual service of my air source heat pump under my 3-diamond contract. The service was performed by Phil who is Mitsubishi’s technician that supports the West Wales area. Phil is extremely proficient. He works efficiently and methodically, is courteous and always as a pleasant demeanour.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Colin,
Thank you for sharing your experience with Faika and Phil. We’re delighted to hear that their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
5 🌟service
Excellent attention to detail, friendly and professional. Luke is a great representative for Mitsubishi.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Catherine,
We appreciate you sharing your experience with Luke. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Steve was great
The engineer Steve was great! He was friendly, knowledgeable and efficient. He kept me informed of what he was doing, he noted a couple of things that could do with being changed on the system, but not essential to the running of it.
The only thing that kept it to a 4 star was the time it had taken to actually get this service, we first contacted Mitsubishi in August? 2024, several emails, phone calls later they finally got back to us with a date, 11th August 2026!!!
Steve was very loyal and said that they had had difficulties in the office in the past but that has changed and now it is becoming more efficient, we'll see.
We're now waiting on a quote he said he'd get them to send, for a wireless receiver, that was never fitted by the the installer!!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Rick,
We appreciate you sharing your experience with Steve, it’s great to hear you are happy with the service and attention he provided.
Thank you for bringing the communication issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
5 Star service
The engineer (Phil Bullock) visited for the second year running, and once again was as polite, knowledgeable and professional as anyone could be. £ star coverage with a 5 star engineer.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Steve,
We really appreciate you taking the time to tell us about your interaction with Phil. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Waited 8 weeks for 6x Air Conditioning…
Waited 8 weeks for 6x Air Conditioning systems to be delivered and just keep getting endless excesses.
We all know its been a warm summer! We all know that ME are having distribution issues! but what you must remember is is none of these issues are us guys the installers fault....
All 6x systems have been paid for but still endless broken promises. I've been installing them as my main goto for 28 years as they are good units. Obviously this will have to change due to the incompetence.
Very disapointed.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Dear @MarkSmith47,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disruption caused by the delay to your six systems.
As you will be aware, we have experienced significant operational issues following the transition to our new automated warehouse. While we are now seeing improvements and working through the backlog, we recognise this does not undo the disruption or frustration caused.
After 28 years of choosing Mitsubishi Electric as your preferred brand, we are particularly disappointed that this experience has affected your confidence in us. We value that long-standing relationship and are committed to restoring the level of service you should expect from us.
We will send you a request for further information through so that our Customer Resolutions Team can contact you directly and look into your order and the delays experienced.
Kind Regards
Customer Support Mitsubishi Electric
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