These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them ever... Se mere
Virksomheden har svaret
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design. He was able to quickly identify the issues thrown... Se mere
Virksomheden har svaret
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kedel- og opvarmningstjeneste
- også i
- Energiudstyr og -løsninger
- Producent
- Producent af ventilationsudstyr
- Varmeentreprenør
Skrevet af virksomheden
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Kontaktoplysninger
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , Storbritannien
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4,3
Fremragende
949 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
These guys went above and beyond what…
These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy. They explained what they were doing and made the best use of their time. Grateful thanks to them.
8. oktober 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Great Service
Huge thanks to the Mitsubishi Electric customer resolutions team for their excellent service throughout my order process.
Special shout out to Laura in that team who was really excellent in her communication and going the extra mile to help me with my requests.
Excellent product and great service :)
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Paul,
We appreciate you sharing your experience with us. At Mitsubishi Electric, our goal is to provide reliable products and excellent service, so we're delighted to hear your feedback!
Kind regards,
Mitsubishi Electric
Yearly service plan means no service at all
Mitsubishi Electric failed to turn up for my booked ASHP service yesterday. Over 2 hours after the end of the arrival window, I phoned Mitsubishi and spoke briefly to someone who put me on hold while (he said) he tried to contact the engineer who had been booked. After 23 minutes on hold I was cut off. Nobody called me back. So I emailed Mitsubishi, asking what had happened. This morning I received a bland reply offering a new service date several weeks away, with NO acknowledgement of yesterday's missed appointment and no explanation. So I raised a formal complaint, to which Mitsubishi's 'Customer Resolutions' has sent a standard and slightly patronising reply saying 'we will be in touch within the next 7 working days'. Again, NO acknowledgment that they have done anything wrong and no explanation. Do they seriously expect me to wait another 7 days to know why I was forced to stay in for most of yesterday waiting for someone who never turned up? Anyone can make a mistake; what matters is how you handle those mistakes, and in that respect Mitsubishi Electric has spectacularly failed.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good morning @RS 8,
Thank you for your review, we are so sorry to have read your frustrating experience, most certainly not the journey or experience we would expect our customers to have received.
We will engage with our Customer Resolution team to understand what has happened and provide a hopeful resolution. In the meantime please do not hesitate to contact us should you require any further support.
Sincere apologies again.
Mitsubishi Electric Customer Support
Luke
Luke came to my home to carry out a yearly system service and I was delighted with his knowledge and attitude and the help that he gave me with using my system to its fullest effectiveness and economy. He was both charming and informative.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Sandra,
Thank you for sharing your experience with Luke. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Mitsubishi Heat Pump Service
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so impressed with the result that I decided to use Mitsubishi for our annual heat pump service. Luke has just carried this out and, again, I am very impressed with the attention to detail and level of expertise that he has shown. He has made several changes to our system that will potentially save us a considerable amount of energy and therefore money over the next service year. Although more expensive than I was paying the Three Diamond service includes an annual parts and labour call-out in the price. I would highly recommend Mitsubishi.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Philip,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Luke and glad your system's performance has improved.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
I have a small baby and we have been…
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them everyday for the last two weeks and no help. We have no hot water and have been abandoned by this company- appalling. M
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good afternoon @Megha4,
Thank you for your feedback. We are so sorry to have read your review, having a young infant and living without warm water or reliable heating is completely unacceptable. We understand our Customer Resolutions team is in contact with yourself with an aim for urgent support.
Please do not hesitate to contact us further should you need any additional support.
Kind regards
Mitsubishi Electric Customer Support
Ecodan Service
We moved into a new build house with an Ecodan heat pump last year. We requested a service by Mitsubishi to reassure us that it had all been installed correctly. Although other reviewers have commented on long waits for service calls ours was comparatively short and the communications with Astrid, Customer Support Co-ordinator were prompt, efficient and friendly.
Luke, the engineer who carried out the service was also very personable, professional and helpful. He spent time explaining the system to us and ensuring we understood it sufficiently to maximise efficiency - an important aspect for people new to heat pumps.
Yes, the service costs are significantly more expensive than we were used to with gas boilers, but we felt it was worth paying for the expertise and knowledge gained.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Ian,
Thank you for sharing your experience with Astrid and Luke. We’re delighted to hear that their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Alex and Joe did a great job
Alex and Joe did a great job, not easy but stayed until the job was done. Top marks. Thanks guys
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Jason,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Alex and Joe.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great servive
16. september 2026
Besvarelse fra Mitsubishi Electric UK
Hi Robbo,
We appreciate you sharing your experience with one of our Ecodan service engineers, it’s great to hear you are happy with the service and attention they provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Darren was a very good installer
Darren was a very good installer. Nice a tidy job and helpful
23. september 2026
Besvarelse fra Mitsubishi Electric UK
Hi there,
We appreciate you sharing your experience with Darren. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Robert from Mitsubishi is excellent and…
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design.
He was able to quickly identify the issues thrown by the fault code and perform triage and testing to help us follow up and resolve issues.
Highly recommended. Speak with Mitsubishi before making any buying decisions would be a good idea.
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi John,
We appreciate you sharing your experience with Robert, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Top notch service…
The service engineer (Luke) was on time as promised - he phoned ahead to give me an eta which was great for us. He did a thorough job with the service plus gave us some excellent advice as to how get the best the best economy from our ASHP… he was very polite and easy to communicate with… well done Luke 👍
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Gordon,
We really appreciate you taking the time to tell us about your interaction with Luke. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Ecodan service.
Phil, our engineer today was excellent. He was punctual, very knowledgeable, helpful and thorough.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Paul,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent customer experience
The panel for my ASHP system alerted me to a fault, and within less than 24 hrs of my having notified Linda of the problem (and having subsequently spoken with Kris in order to identify the fault code), Dean (the excellent engineer) had attended site, diagnosed the problem and replaced the faulty pump. AMAZING customer service. Thank you all.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Martin,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Linda, Kris and Dean and glad your system fault has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Robert called first to advise exact…
Robert called first to advise exact arrival time. He was most helpful throughout and explained everything in careful detail. It was reassuring and encouraging as I get to grips with my relatively new air source heat pump. Thank you.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Lillias,
Thank you for sharing your experience with Robert. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent professionalism and customer service
Ricky and his team came to Argyll to carry out a service. They were all excellent, really professional, helpful and happy to explain things. We had a difficult time with our initial installation from another company and Ricky and the team we so helpful and restored our faith in professional good people. Thank you
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Wendy,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Ricky.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Joe arrived on time was extremely…
Joe arrived on time was extremely professional and serviced our air source heat pump with no hassle he is a credit to Mitsubishi Electric.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Paul,
We appreciate you sharing your experience with Joe. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
12 month service
Had the 12 month service yesterday on my air source heating system. Chose Mitsubishi over the original installers as they obviously know more about how to correctly configure the system.
Our engineer, Joe, was great, very knowledgeable and helpful. He found a couple of issues with settings and sensors that the original installers had not done correctly, would definitely recommend using Mitsubishi.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Craig,
Thank you for sharing your experience with Joe. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Luke the engineer was five stars
Luke, our engineer called ahead to warn us of his arrival time. He arrived on time, was extremely courteous and very knowledgeable. He kept us informed of everything he was doing and was happy to give us advice and tips. Five stars for Luke. Would have been a five star review but admin staff let us down when booking an appointment and not following up with a phone call when they decided to re arrange the service
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Tim,
We are happy to hear your experience with Luke was a great one. Thank you for bringing the communication issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. We’ve been really impressed with the whole experience and couldn’t be happier.
A special mention has to go to Paul Nokes who was fantastic throughout. He was professional, knowledgeable, friendly and genuinely went above and beyond to make sure everything went smoothly. He explained everything clearly, kept us updated and made the whole process feel incredibly easy.
It’s refreshing to deal with someone who clearly takes so much pride in their work and genuinely cares about the customer experience.
Would highly recommend and a massive thank you to Paul for such excellent service!
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Miss Roxanne Handley,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Paul.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.